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Good Call
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Download or read book Good Call written by Jase Robertson and published by Simon and Schuster. This book was released on 2014-05-06 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: The "funnyman" of the Robertson family recalls his life and discusses his thoughts on family, faith, nature, and work.
Book Synopsis Designing the Best Call Center for Your Business by : Brendan Read
Download or read book Designing the Best Call Center for Your Business written by Brendan Read and published by CRC Press. This book was released on 2005-01-02 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
Book Synopsis The Guide: Tools and Guidelines for Success to Provide Great Call Center Customer Service by : Dr. Harold L. Price
Download or read book The Guide: Tools and Guidelines for Success to Provide Great Call Center Customer Service written by Dr. Harold L. Price and published by Page Publishing Inc. This book was released on 2023-02-17 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: Harold L. Price has experience in call center customer service with a myriad of entities, such as Blue Cross and Blue Shield, Aetna U.S. Healthcare, The U.S. Small Business Administration, and the Social Security Administration. In addition, he is extremely pleased to have the opportunity to serve his country in the U.S. Coast Guard. This book provides a synopsis of the professional life of Dr. Price, as well as the gratitude he has for his educational accomplishments. One thing Dr. Price is keen to point out is that it's not about how or where you start in life but how you finish.
Book Synopsis How to Be a Great Call Center Representative by : Robert W. Lucas
Download or read book How to Be a Great Call Center Representative written by Robert W. Lucas and published by AMACOM Div American Mgmt Assn. This book was released on 2001 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Give your front-line call center staff the training they need With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with customers, problem solving, and decision-making--all within the context of a busy call center. How to Be a Great Call Center Representative provides all the tools needed to be confident in handling customers and building a foundation for future growth and advancement. Readers will learn how to: Identify the roles and responsibilities of a call center staff Prepare yourself to deliver quality service Learn to communicate successfully Identify current legislation, terminology, and technology affecting call center staff Develop skills for building trust Enhance telephone verbal skills and vocal quality Build problem solving and decision-making skills Learn to handle difficult customer situations Improve your time-management and multitasking skills Identify ways to control your stress level Learn to recover from mistakes-yours and your customer's. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Book Synopsis From a Good Sales Call to a Great Sales Call: Close More by Doing What You Do Best by : Richard M. Schroder
Download or read book From a Good Sales Call to a Great Sales Call: Close More by Doing What You Do Best written by Richard M. Schroder and published by McGraw Hill Professional. This book was released on 2010-10-22 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a Tailor-Made Sales Strategy Using Lessons from the Field! When things don’t go well on a sales call, you probably ask yourself, “Why did I lose that sale?” . . . and then move on. But the question remains: Why did you lose that sale? Learning the answer can mean the difference between landing and losing the next sale. From a Good Sales Call to a Great Sales Call teaches you how to assess your strengths and weaknesses based on information you can get from the most qualified source available—the buyer. You’ll learn how to: Approach postdecision prospects using best practices and proper etiquette Design a comprehensive “debrief” questionnaire Obtain more candid and accurate feedback from prospects Identify important patterns in your techniques Use what works and improve what doesn’t to close more sales than ever Filled with sample dialogs you can use with prospects, From a Good Sales Call to a Great Sales Call is neatly organized into eight easy-to-follow steps that take you through the whole process: Step 1. Discover the Benefits of Successfully Debriefing with Prospects Step 2. Understand the Postdecision Mind-Set of the Prospect Step 3. Recognize How Salespeople Can Inhibit the Feedback Process Step 4. Design a Prospect Debrief Questionnaire Step 5. Utilize Proven Interviewing Techniques for Conducting Debrief Calls Step 6. Identify and Analyze Your Win/Loss Trends Step 7. Benchmark Your Feedback Step 8. Implement the Right Techniques to Increase Your Close Rate Refreshingly direct and right to the point, this system is based on 12 years of research and thousands of sales prospect interviews. This comprehensive, powerful program leads to better sales techniques and increased close rates. In short, it works.
Book Synopsis Great Call of China by : Cynthea Liu
Download or read book Great Call of China written by Cynthea Liu and published by Penguin. This book was released on 2009-02-19 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chinese-born Cece was adopted when she was two years old by her American parents. Living in Texas, she's bored of her ho-hum high school and dull job. So when she learns about the S.A.S.S. program to Xi'an, China, she jumps at the chance. She'll be able to learn about her passion - anthropology - and it will give her the opportunity to explore her roots. But when she arrives, she receives quite a culture shock. And the closer she comes to finding out about her birth parents, the more apprehensive she gets. Enter Will, the cute guy she first meets on the plane. He and Cece really connect during the program. But can he help her get accustomed to a culture she should already know about, or will she leave China without the answers she's been looking for?
Download or read book Hard Call written by John McCain and published by Twelve. This book was released on 2007-08-14 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: America's most inspiring politician pays tribute to men and woman who have exhibited composure, wisdom and intellect in the face of tough decisions. John McCain draws from experiences of both extraordinary people and people in extraordinary circumstances, culling lessons about the process and nature of judicious and effective decision-making. Acclaimed authors John McCain and Mark Salter describe the anatomy of great decisions in history by telling the remarkable stories of men and women who have exemplified composure, wisdom, and intellect in the face of life's toughest decisions. They identify six qualities typically represented in the best decisions: Awareness. Timing. Foresight. Confidence. Humility. Inspiration. These qualities are personified by the exceptional individuals in this book, each of whom made a hard call, including: Henry Ford's decision to sacrifice his company's competitive edge by reducing the work day and guaranteeing a minimum wage; Branch Rickey's decision to offer Jackie Robinson a contract to play for the Brooklyn Dodgers in the face of public opposition; Ellen Johnson-Sirleaf 's decision to return to wartorn Liberia after receiving an economics degree from Harvard; General Fred Weyand's decision to redeploy fifteen of his battalions despite resistance from senior American military commanders in Vietnam. Woven into these stories are John McCain's own views on the process and art of decision-making and examples of the hard calls we face in our lives. "When I assess a decision," McCain writes, "I want to know all I can about the character of the decision maker before I examine the properties of the decision, its outcome or how it was arrived at." Hard Call is a testament to the people whose choices serve as a beacon for us all.
Download or read book Teen Ref written by Phil Struzziero and published by Morgan James Publishing. This book was released on 2018-02-06 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you be a football genius if you don't know the rules of the game? Fifteen year-old Drew Hennings’ dream of playing quarterback for his local high school team and playing college football in the Ivy League ended when he got a serious concussion. Drew can’t play football anymore, but he loves the game too much to walk away. With a close family friend and football official, Jack, as his mentor, Drew decides to transform himself into the first teenage football referee that Boston’s South Shore has ever seen. Can he transfer his leadership skills to refereeing and make the right call even when it’s unpopular? Will he be good enough to earn a place on the crew of a youth football playoff game?
Book Synopsis Good Manners on the Phone by : Katie Marsico
Download or read book Good Manners on the Phone written by Katie Marsico and published by ABDO. This book was released on 2009-01-01 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good manners on the phone do matter! Learn which behaviors to use and which to avoid to make talking on the phone enjoyable for everyone. Then see how these simple lessons can be used in fun stories of etiquette in action. Sidebars and back matter offer advice and did-you-knows about good manners in a number of cultures around the globe. Looking Glass Library is an imprint of Magic Wagon, a division of ABDO Group. Grades P-3.
Book Synopsis Just Do Something by : Kevin DeYoung
Download or read book Just Do Something written by Kevin DeYoung and published by Moody Publishers. This book was released on 2014-03-21 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: OVER 300,000 COPIES SOLD! Why won’t God reveal his special will for my life already? Because he doesn’t intend to... So says Kevin DeYoung in this punchy book about making decisions the godly way. Many of us are listening for the still small voice to tell us what’s next instead of listening to the clear voice in Scripture telling us what’s now. God does have a will for your life, but it is the same as everyone else’s: Seek first the kingdom of God. And quit floundering. With pastoral wisdom and tasteful wit, DeYoung debunks unbiblical ways of understanding God’s will and constructs a simple but biblical alternative: live like Christ. He exposes the frustrations of our waiting games and unfolds the freedom of finding God’s will in Scripture and then simply doing it. This book is a call to put down our Magic 8-Balls and pick up God’s Word. It’s a call to get wisdom, follow Christ, be holy, and live freely. To just do something.
Book Synopsis How to Give Good Phone by : Lisa Collier Cool
Download or read book How to Give Good Phone written by Lisa Collier Cool and published by Plume Books. This book was released on 1988 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective telephone communication is vital to the successful executive, ambitious newcomer and job applicant. This total guide to telephone success employs step-by-step programs, anecdotes, examples and quotes from successful businesswomen and men.
Download or read book American Lumberman written by and published by . This book was released on 1894 with total page 1420 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Great Call-Up by : Charles H. Harris
Download or read book The Great Call-Up written by Charles H. Harris and published by University of Oklahoma Press. This book was released on 2015-01-20 with total page 577 pages. Available in PDF, EPUB and Kindle. Book excerpt: On June 18, 1916, President Woodrow Wilson called up virtually the entire army National Guard, some 150,000 men, to meet an armed threat to the United States: border raids covertly sponsored by a Mexican government in the throes of revolution. The Great Call-Up tells for the first time the complete story of this unprecedented deployment and its significance in the history of the National Guard, World War I, and U.S.-Mexico relations. Often confused with the regular-army operation against Pancho Villa and overshadowed by the U.S. entry into World War I, the great call-up is finally given due treatment here by two premier authorities on the history of the Southwest border. Marshaling evidence drawn from newspapers, state archives, reports to Congress, and War Department documents, Charles H. Harris III and Louis R. Sadler trace the call-up’s state-based deployment from San Antonio and Corpus Christi, along the Texas and Arizona borders, to California. Along the way, they tell the story of this mass mobilization by examining each unit as it was called up by state, considering its composition, missions, and internal politics. Through this period of intensive training, the Guard became a truly cohesive national, then international, force. Some units would even go directly from U.S. border service to the battlefields of World War I France, remaining overseas until 1919. Balancing sweeping change over time with a keen eye for detail, The Great Call-Up unveils a little-known yet vital chapter in American military history.
Download or read book Smart Calling written by Art Sobczak and published by John Wiley & Sons. This book was released on 2013-03-25 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proven techniques to master the art of the cold call Cold calling is not only one of the fastest and most profitable ways to initiate a new sales contact and build business; it's also one of the most dreaded—for the salesperson and the recipient. Smart Calling has the solution: Art Sobczak's proven, never-experience-rejection-again system. Now in an updated 2nd Edition, it offers even smarter tips and techniques for prospecting new business while minimizing fear and rejection. While other books on cold calling dispense long-perpetuated myths such "prospecting is a numbers game," and salespeople need to "love rejection," this book will empower readers to take action, call prospects, and get a yes every time. Updated information reflects changes and advances in the information gathering that comprises the "smart" part of the calling Further enhances the value and credibility of the book by including more actual examples and success stories from readers and users of the first version Author Art Sobczak's monthly Prospecting and Selling Report newsletter (the longest-running publication of its type) reaches 15,000 readers, and Smart Calling continues to rank in the Top 20 in the Sales books category on amazon.com and has sold over 20,000 copies Conquer your fears and master the art of the cold calling through the genius of Smart Calling, 2nd Edition.
Download or read book The Wisconsin Farmer written by and published by . This book was released on 1892 with total page 812 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Sales Magnet written by Kendra Lee and published by . This book was released on 2013-01 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Pulp and Paper Magazine of Canada by :
Download or read book Pulp and Paper Magazine of Canada written by and published by . This book was released on 1922 with total page 1102 pages. Available in PDF, EPUB and Kindle. Book excerpt:
