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Gestion De La Calidad Iso 9001 2008 En Hosteleria
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Book Synopsis Gestión de la calidad (ISO 9001/2008) en hostelería by :
Download or read book Gestión de la calidad (ISO 9001/2008) en hostelería written by and published by Editorial Vértice. This book was released on 2010-06-04 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: A través de este manual se da a conocer al lector los principales objetivos y beneficios que supone la implantación de un sistema de calidad en la empresa hostelera, mediante los aspectos fundamentales de la misma, como son los conceptos de normalización, certificación y acreditación, las diferentes fases del proceso de implantación de un sistema de calidad, así como los requisitos de la norma ISO 9001 Entre sus líneas se aporta una visión global de las diferencias de los sistemas de calidad en las distintas áreas de actividad económica y se analizan los criterios para implementar un programa de calidad total en una empresa cuya actividad principal es la hostelería ÍNDICE: 1.- Normalización, certificación y acreditación. 2.- Sistemas de gestión de la calidad y documentación general. 3.- Requisitos de la norma ISO 9001:2008 responsabilidad de la dirección. 4.- Planificación de la realización del producto y procesos relacionados con el cliente. 5.- Diseño y desarrollo, recursos humanos y compras. 6.- Producción y prestación del servicio. 7.- Medición, control del producto no conforme, análisis de datos y mejora. 8.- Implantación de un sistema de gestión de la calidad conforme a la ISO 9001:2008. 9.- Auditoría del sistema de gestión de la calidad. 10.- La gestión de la calidad según la EFQM. 11.- La gestión de la calidad según la calidad total. 12.- Costes de calidad. 13.- Datos sobre el sector hostelería. 14.- La calidad en la empresa hostelera. 15.- El instituto para la calidad turística española (ICTE)
Book Synopsis Engaging People in Sustainability by : Daniella Tilbury
Download or read book Engaging People in Sustainability written by Daniella Tilbury and published by IUCN. This book was released on 2004 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book is based on the exchange of professional experiences which featured in an IUCN CEC workshop in August 2002. Practitioners from around the world shared their models of good practice and explored the challenges involved in engaging people in sustainability. The difficulties facing practitioners vary between country and context but some challenges are universal: A lack of clarity in communicating what is meant by sustainable development; An ambition to educate everyone to bring about a global citizenship; Social, organisational or institutional factors constrain change to sustainable development, yet there is an emphasis on formal education, and community educators do not receive the same support; A lack of balance in addressing the integration of environmental, social and economic dimensions leading to an interpretation that ESD is mainly about environment and conservation issues; New learning (rather than teaching) approaches are called for to promote more debate in society. Yet, few are trained or experienced in these new approaches. Practitioners need support to explore new ways of promoting learning. [Foreword, ed].
Book Synopsis Accessible Tourism by : Dimitrios Buhalis
Download or read book Accessible Tourism written by Dimitrios Buhalis and published by Channel View Publications. This book was released on 2011 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inclusion, disability, an ageing population and tourism are increasingly important areas of study due to their implications for both tourism demand and supply. This book therefore sets out to explore and document the current theoretical approaches, foundations and issues in the study of accessible tourism. In drawing together the contributions to this volume the editors have applied broader social constructionist approaches to understanding the accessible tourism phenomena. Accessible tourism, as with any area of academic study is an evolving field of academic research and industry practice. As with other areas of tourism, the field is multidisciplinary, and is influenced by various disciplines including geography, disability studies, economics, public policy, psychology and marketing. "As one would expect from two scholars at the height of their academic abilities, Dimitrios Buhalis and Simon Darcy have delivered a timely and much needed contribution to the under-served area of accessible tourism. Harnessing the best conceptual developments on the topic, Accessible Tourism is a scholarly yet hugely readable collection and readily communicates the various contributors' passion for and command of their subject. This collection is a must have text for anyone engaged in the theory, practice and policy of accessible tourism and will be essential reading on undergraduate and postgraduate courses across a range of disciplines and fields. I cannot speak highly enough of this endeavour and I'm sure it will take accessible tourism and universal design debates into the mainstream of academic enquiry and industry practice." Professor Nigel Morgan, The Welsh Centre for Tourism Research, University of Wales Institute, Cardiff, Wales
Book Synopsis Procesos de gestión de calidad en hostelería y turismo by : CARRASCO FERNÁNDEZ, SOLEDAD
Download or read book Procesos de gestión de calidad en hostelería y turismo written by CARRASCO FERNÁNDEZ, SOLEDAD and published by Ediciones Paraninfo, S.A.. This book was released on 2013-01-01 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: La calidad en la prestación de servicios cobra cada día mayor importancia como valor diferencial. El nivel de exigencia del consumidor es cada vez más elevado y el sector de la hostelería y el turismo es uno de los mejores y mayores exponentes de esa excelencia a la que debemos aspirar profesionales y consumidores.;En esta obra se abordan con sencillez y claridad aspectos fundamentales relacionados con los procesos de gestión de calidad en este sector productivo. La cultura de la calidad en las empresas y entidades de hostelería y turismo, la necesidad de aseguramiento de la misma, los costes de medición y mejora, la productividad, herramientas y sistemas de calidad, el modelo EFQM, aspectos legales y normativos, y el plan de turismo español horizonte 2020 son algunas de las cuestiones estudiadas.;Sin olvidar todo lo relativo a la gestión de la calidad en la organización hostelera y turística, con especial referencia a la organización de la calidad, coordinación, evaluación, enfoque de sistemas y compromiso de la dirección así como todo lo relacionado con la gestión por procesos, dedicando especial atención a todo lo que son los procesos de control de calidad de los servicios y productos de hostelería y turismo: supervisión y medida del proceso y producto/servicio, gestión de los datos y evaluación de los resultados.;Cada unidad didáctica se completa con una propuesta de ejercicios y sus correspondientes soluciones, lo cual facilita el aprendizaje y la comprensión práctica de los conceptos expuestos.;La obra responde además exactamente al contenido curricular que los RD 1376/2008 de 1 de agosto y 685/2011 de 13 de mayo definen para la unidad formativa UF 0049 "Procesos de gestión de calidad en hostelería y turismo" que es transversal y por lo tanto forma parte de diversos certificados de profesionalidad de la familia de hostelería y turismo.;Una obra imprescindible para conocer las claves de los procesos de calidad en el sector hostelero y turístico, esencial para cuantos desempeñan su labor profesional en este ámbito así como para quienes desean formarse y adquirir competencias válidas para desempeñar su actividad laboral en este sector en auge continuo.;María Soledad Carrasco es profesora de FP desde 1985 y licenciada en Derecho por la UNED. Funcionaria de carrera en la familia profesional de Administración y gestión, ha desarrollado su labor profesional en institutos de enseñanza pública de Extremadura, Baleares y Madrid. Actualmente imparte clases en el IES Luis Buñuel de Móstoles. Tutora en centros de trabajo.
Book Synopsis Gestión de la calidad ISO 9001/2015 en hosteleria by : Sergio Sánchez Azor
Download or read book Gestión de la calidad ISO 9001/2015 en hosteleria written by Sergio Sánchez Azor and published by Editorial Elearning, S.L.. This book was released on 2017-03-09 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Se dará a conocer a los trabajadores los objetivos y beneficios de la implantación de un sistema de calidad en la empresa hostelera, además de conocer los principios de la Norma ISO 9001, así como las distintas fases de la implantación del sistema de calidad. Se proporcionará la información sobre métodos de auditoría y las herramientas que permiten medir la calidad.
Book Synopsis Focusing Your Organization on Strategy - with the Balanced Scorecard by : Robert S. Kaplan
Download or read book Focusing Your Organization on Strategy - with the Balanced Scorecard written by Robert S. Kaplan and published by . This book was released on 2004 with total page 75 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Modern Methods for Business Research by : George A. Marcoulides
Download or read book Modern Methods for Business Research written by George A. Marcoulides and published by Psychology Press. This book was released on 1998-03-01 with total page 479 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume introduces the latest popular methods for conducting business research. The goal of each chapter author--a leading authority in a particular subject area--is to provide an understanding of each method with a minimum of mathematical derivations. The chapters are organized within three general interrelated topics--Measurement, Decision Analysis, and Modeling. The chapters on measurement discuss generalizability theory, latent trait and latent class models, and multi-faceted Rasch modeling. The chapters on decision analysis feature applied location theory models, data envelopment analysis, and heuristic search procedures. The chapters on modeling examine exploratory and confirmatory factor analysis, dynamic factor analysis, partial least squares and structural equation modeling, multilevel data analysis, modeling of longitudinal data by latent growth curve methods and structures, and configural models of longitudinal categorical data.
Book Synopsis Certificación y modelos de calidad en hostelería y restauración by : Jorge Puig Durán
Download or read book Certificación y modelos de calidad en hostelería y restauración written by Jorge Puig Durán and published by Ediciones Díaz de Santos. This book was released on 2011-10-11 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: En el sector de la hostelería y restauración, la atención y el cuidado en el servicio juegan un papel fundamental. Resulta imprescindible, por lo tanto, garantizar todos los niveles de calidad posibles con el fin de alcanzar la satisfacción plena de nuestro cliente. El presente libro va dirigido a todas aquellas empresas, cuya actividad principal o secundaria sea la de facilitar a sus clientes el servicio exigido dentro del sector de la hostelería y restauración , esperando cumplir el objetivo de ayudar a las empresas a conseguir un hecho diferencial frente a la competencia a través de la calidad como herramienta de gestión. Por lo que se utilizarán las normas y modelos de calidad existentes, siendo unas de carácter obligatorio (Sistema APPCC) y otras de carácter voluntario (normas ISO y modelos EFQM).
Book Synopsis The Art of Falling in Love by : Joe Beam
Download or read book The Art of Falling in Love written by Joe Beam and published by Simon and Schuster. This book was released on 2013 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes the lovepath, the author's process for finding and maintaining true love.
Book Synopsis Principles of Marketing Research by : Richard P. Bagozzi
Download or read book Principles of Marketing Research written by Richard P. Bagozzi and published by Wiley-Blackwell. This book was released on 1994-01-01 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt: Principles of Marketing Research introduces students to state-of-the-art developments in all phases of the research enterprise. It addresses issues in design, implementation, analysis and interpretation. Topics covered include the principles of questionnaire design and development, mail and telephone surveying, qualitative research methods, regression analysis, the design and analysis of experimental data, factor analysis, and an introduction to structural equation models, and much more. This text draws together a team of internationally recognized scholars and pairs them with marketing practitioners to give a cutting-edge but practical overview of contemporary marketing research. Each chapter begins with a historical development of the subject under scrutiny, moves to more advanced issues and coverage of latest developments, and introduces examples throughout. Chapters include questions or exercises designed to test and extend the reader's knowledge and provide hands-on experience. Because it explores the foundations of research as well as latest developments, graduate and postgraduate students will find it the most thoroughly authoritative introduction to the field. Seasoned researchers will find this an essential update of their knowledge of classical procedures.
Download or read book Immediate Edge written by BitTrader Media and published by . This book was released on 2020-02-20 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Immediate Edge analyses the market buy/sell trends in order to take advantage and profit from volatility. You do not need to understand technical trading in order to be able to use the software. Our test was conducted with $500, this provided a return on investment of 77% within 7-days.Whilst this is under their claims, it is a good profit compared to similar robots. Based on these tests we can therefore recommend Immediate Edge as a reliable trading system.Find out the truth whether Immediate Edge is a reliable bitcoin trading system or not.
Book Synopsis In Productivity, Finance, and Operations by : Kenneth D. Lawrence
Download or read book In Productivity, Finance, and Operations written by Kenneth D. Lawrence and published by Emerald Group Publishing. This book was released on 2006-06-13 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: Talks about the applications of management science to: Multi-Criteria Decision Making, Operations and Supply Chain Management, Productivity Management (DEA), and Financial Management. This book provides an overview of some of the most essential aspects of the discipline. It is suitable for persons interested in management or management science.
Book Synopsis Gestión de la calidad, ISO 9001-2015 en hostelería by :
Download or read book Gestión de la calidad, ISO 9001-2015 en hostelería written by and published by . This book was released on 2017-03 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Motigraphics by : Richard C. Maddock
Download or read book Motigraphics written by Richard C. Maddock and published by Bloomsbury Publishing USA. This book was released on 2000-01-30 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: Motigraphics is the natural complement to demographics and psychographics - the completion of a triad. For consumers, because motives are the most important dimension of human behavior, motives lead directly to decisions, and decisions lead directly to purchasing behavior. Demographics and psychographics tell us the what, when, where, and how of consumer behavior; but motigraphics tells us why consumers do what they do. Dr. Maddock maintains that academic psychology has failed to provide a formal approach to motivation; thus, marketers have never been able to get a firm grasp on why consumers prefer what they do, why they cancel and don't renew, and what factors enter into their decision making at the point of sale. With Motigraphics we can now measure and compute motives, and the strength of motivation allows us to determine how much equity a brand Motigraphics allows us to describe customer loyalty in terms of a quantitative motivational profile and scale. Not only does Dr. Maddock show how to measure motives, he also helps us assess the amount of emotion involved in a product or service. Since most consumer decisions are based on emotion, not reason, the importance of Dr. Maddock's book for psychologists, marketers, and advertising and sales professionals is self-evident and inestimable.
Book Synopsis La gestión de la calidad en los servicios ISO 9001:2008 by : Tomás José Fontalvo Herrera
Download or read book La gestión de la calidad en los servicios ISO 9001:2008 written by Tomás José Fontalvo Herrera and published by . This book was released on 2010 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Models, Methods, Concepts & Applications of the Analytic Hierarchy Process by : Thomas L. Saaty
Download or read book Models, Methods, Concepts & Applications of the Analytic Hierarchy Process written by Thomas L. Saaty and published by Springer Science & Business Media. This book was released on 2012-04-11 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Analytic Hierarchy Process (AHP) is a prominent and powerful tool for making decisions in situations involving multiple objectives. Models, Methods, Concepts and Applications of the Analytic Hierarchy Process, 2nd Edition applies the AHP in order to solve problems focused on the following three themes: economics, the social sciences, and the linking of measurement with human values. For economists, the AHP offers a substantially different approach to dealing with economic problems through ratio scales. Psychologists and political scientists can use the methodology to quantify and derive measurements for intangibles. Meanwhile researchers in the physical and engineering sciences can apply the AHP methods to help resolve the conflicts between hard measurement data and human values. Throughout the book, each of these topics is explored utilizing real life models and examples, relevant to problems in today’s society. This new edition has been updated and includes five new chapters that includes discussions of the following: - The eigenvector and why it is necessary - A summary of ongoing research in the Middle East that brings together Israeli and Palestinian scholars to develop concessions from both parties - A look at the Medicare Crisis and how AHP can be used to understand the problems and help develop ideas to solve them.
Download or read book Sleep for Sale written by Taffy Adler and published by . This book was released on 1991 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shift-workers sleep less than day workers. They also have more problems getting to sleep and, once asleep, staying that way. Challenged by the normal cycle of urban life, and resisted by the natural rhythms of the body, the shift-work cycle represents a violation of a centuries-old pattern of day and night. This book reveals that South African shift-workers sleep less than their overseas counterparts, and poor transport and housing conditions add to this burden. unnatural time, but also with the tyranny of social norms which require housework and child care to be squeezed into their already disturbed daily rhythms. the Tyre and Rubber Co-ordinating Council of the (then) Federation of South African Trade Unions at a time when shift-work first became an issue of major concern. It should be of equal interest to business managers, trade unionists and health and social workers in industry.
