Fundamentals Of Human Performance And Training

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The 5 Principles of Human Performance: A Contemporary Update of the Building Blocks of Human Performance for the New View of Safety

Author : Todd E. Conklin
Publisher : Independently Published
ISBN 13 : 9781794639140
Total Pages : 134 pages
Book Rating : 4.6/5 (391 download)

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Book Synopsis The 5 Principles of Human Performance: A Contemporary Update of the Building Blocks of Human Performance for the New View of Safety by : Todd E. Conklin

Download or read book The 5 Principles of Human Performance: A Contemporary Update of the Building Blocks of Human Performance for the New View of Safety written by Todd E. Conklin and published by Independently Published. This book was released on 2019-01-23 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conklin's book is an interesting and informal discussion with the reader about the 5 Principles of Human Performance principle by principle, chapter by chapter. These 5 theroies about how humans perform in organiations are principles, the building blocks of Human Performance, through which we have established a new way to think about safety and reliability in our worlds. ...and changing the way we think about work is a vital step towards improvement.Work never stops and work is never normal. This idea would scare a mere-mortal manager, but an enlightened leader knows the power of continuous learning and improvement. Work is constantly in motion, therefore learning must continue. Work is never the same, therefore we never really know how work is being done. If we don't know how we perform work how will we know how we can improve?The 5 Principles of Human Performance are, in a sense, a repository of the central values of Human Performance. Keeping these principles at the core of our thinking, training, and practices will allow the basic building blocks of this philosophy to help organizational programs reduce the normal philosophical drift that is present and predictable in all safety programs. Having these espoused principles keeps us all honest and keeps our Human Performance effort on track and successful.

Safety Differently

Author : Sidney Dekker
Publisher : CRC Press
ISBN 13 : 1482242001
Total Pages : 304 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Safety Differently by : Sidney Dekker

Download or read book Safety Differently written by Sidney Dekker and published by CRC Press. This book was released on 2014-06-23 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of a bestseller, Safety Differently: Human Factors for a New Era is a complete update of Ten Questions About Human Error: A New View of Human Factors and System Safety. Today, the unrelenting pace of technology change and growth of complexity calls for a different kind of safety thinking. Automation and new technologies have resu

Human Performance Improvement

Author : William J. Rothwell
Publisher : Routledge
ISBN 13 : 113639737X
Total Pages : 426 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Human Performance Improvement by : William J. Rothwell

Download or read book Human Performance Improvement written by William J. Rothwell and published by Routledge. This book was released on 2012-06-14 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's dynamic organizations must achieve positive results in record time - a challenge that requires managers to avoid problems before they arise and to solve these issues quickly. Human Performance Improvement (HPI) is a powerful tool that can be used to help build intellectual capital, establish and maintain a 'high-performance workplace, enhance profitability, and encourage productivity' - as well as increase return on equity and improved safety. Written by a group of highly respected authors in the field, this book will show you how to:- - discover and analyze performance gaps - plan for future improvements in human performance - design and develop cost-effective interventions to close performance gaps.

Fundamentals of Performance Improvement

Author : Darlene Van Tiem
Publisher : John Wiley & Sons
ISBN 13 : 1118025245
Total Pages : 706 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Fundamentals of Performance Improvement by : Darlene Van Tiem

Download or read book Fundamentals of Performance Improvement written by Darlene Van Tiem and published by John Wiley & Sons. This book was released on 2012-05-01 with total page 706 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fundamentals of Performance Improvement, 3rd Edition Fundamentals of Performance Improvement is a substantially new version of the down-to-earth, how-to guide designed to help business leaders, practitioners, and students understand the science and art of performance technology and successfully implement organizational and societal change. Using the Performance Improvement / Human Performance Technology (HPT) model, the expert authors explain step-by-step how to spot performance indicators, analyze problems, identify underlying causes, describe desired results, and create workable solutions. “It does not matter what function you align yourself to in your organization, this book allows you to tap into the secrets that drive organizational success. Several books work to define what is performance improvement and performance technology. This one also provides insights into the Why? And How?” —CEDRIC T. COCO, CPT, SVP, Learning and Organizational Effectiveness, Lowe’s Companies “Fundamentals of Performance Improvement is full of practical models and tools for improving the world by partnering with customers, clients, constituents, and colleagues. It provides a path forward for successful transformation and performance improvement at personal, group and collective levels. It is a must read for leaders and consultants seeking to advance opportunities in new and emerging situations.” —DIANA WHITNEY, PhD, president, Corporation for Positive Change “If you have an interest in performance improvement, this is simply the best available book on the topic. It addresses the science and craft as well as the intricacies of how to improve workplace performance. Van Tiem, Moseley, and Dessinger have incorporated into this work the best available research on the Certified Performance Technology (CPT) standards and process.” —JAMES A. PERSHING, Ph.D., CPT, professor emeritus, Workplace Learning and Performance Improvement, Indiana University “Its international flavor, with practitioner comments and examples drawn from across the world, enhances its appeal as more and more professionals operate in an increasingly global context.” —DALJIT SINGH, Asia Pacific Director of Talent Management, Baker & McKenzie, Sydney, Australia

Space Safety and Human Performance

Author : Barbara G. Kanki
Publisher : Butterworth-Heinemann
ISBN 13 : 0081018703
Total Pages : 946 pages
Book Rating : 4.0/5 (81 download)

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Book Synopsis Space Safety and Human Performance by : Barbara G. Kanki

Download or read book Space Safety and Human Performance written by Barbara G. Kanki and published by Butterworth-Heinemann. This book was released on 2017-11-10 with total page 946 pages. Available in PDF, EPUB and Kindle. Book excerpt: Space Safety and Human Performance provides a comprehensive reference for engineers and technical managers within aerospace and high technology companies, space agencies, operators, and consulting firms. The book draws upon the expertise of the world's leading experts in the field and focuses primarily on humans in spaceflight, but also covers operators of control centers on the ground and behavior aspects of complex organizations, thus addressing the entire spectrum of space actors. During spaceflight, human performance can be deeply affected by physical, psychological and psychosocial stressors. Strict selection, intensive training and adequate operational rules are used to fight performance degradation and prepare individuals and teams to effectively manage systems failures and challenging emergencies. The book is endorsed by the International Association for the Advancement of Space Safety (IAASS). - 2019 PROSE Awards - Winner: Category: Engineering and Technology: Association of American Publishers - Provides information on critical aspects of human performance in space missions - Addresses the issue of human performance, from physical and psychosocial stressors that can degrade performance, to selection and training principles and techniques to enhance performance - Brings together essential material on: cognition and human error; advanced analysis methods such as human reliability analysis; environmental challenges and human performance in space missions; critical human factors and man/machine interfaces in space systems design; crew selection and training; and organizational behavior and safety culture - Includes an endorsement by the International Association for the Advancement of Space Safety (IAASS)

Fundamentals of Performance Technology

Author : Darlene Van Tiem
Publisher : Pfeiffer
ISBN 13 :
Total Pages : 268 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Fundamentals of Performance Technology by : Darlene Van Tiem

Download or read book Fundamentals of Performance Technology written by Darlene Van Tiem and published by Pfeiffer. This book was released on 2004 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Functional Testing in Human Performance

Author : Michael P. Reiman
Publisher : Human Kinetics
ISBN 13 : 0736068791
Total Pages : 330 pages
Book Rating : 4.7/5 (36 download)

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Book Synopsis Functional Testing in Human Performance by : Michael P. Reiman

Download or read book Functional Testing in Human Performance written by Michael P. Reiman and published by Human Kinetics. This book was released on 2009 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: Functional Testing in Human Performance offers clinicians the first-ever compilation of information on clinical and data-based functional testing for sport, exercise, and occupational settings. This unique text serves as a primary resource for accurate assessment of individuals' functional abilities in order to develop program prescriptions to enhance their performance. Functional Testing in Human Performance is a comprehensive learning tool for novices and an essential reference for advanced clinicians. The text defines the role of function in physical performance and how it can be appropriately tested. Especially helpful for novices, the text explains testing criteria, testing terms relevant to research, and selecting the most appropriate test and testing sequence. Common testing mistakes are also presented as well as pitfalls to avoid when testing. The text also includes case studies that illustrate a variety of situations--including testing for a client recovering from a lower-extremity injury, discussing preseason testing for a large group of athletes, and presenting the study of a client in an occupational setting. These cases include detailed statistical analysis and normative data, offering clinicians the opportunity to consider the application of functional testing and implementation strategies adaptable to their specific practice setting. After laying a foundation, the text progresses to detailed testing procedures for discrete physical parameters and specific regions of the body. Tests are organized from least to most complex, and each test is presented in a step-by-step manner outlining the purpose of the test, equipment needed, testing procedure and recommendations for performing the test, interpretation of results, and the data to suggest normative values, reliability, and validity for each test. This formatting facilitates quick reference to testing information for on-the-spot use, whether in the clinic, athletic training room, gym, or job site. Throughout the text, the functional tests are accompanied by photos for visual clarity. To enhance understanding, a companion DVD features live-action demonstrations of 40 of the most advanced tests. Icons on those test pages indicate they are modeled on the DVD. In addition, the DVD may be loaded onto a computer to offer convenient print-on-demand access to reproducible forms for recording data from selected tests. Functional Testing in Human Performance offers a unique and comprehensive reference for assessment of physical activities in sport, recreation, work, and daily living. By presenting the theory and detailing the practice, this text assists clinicians in understanding and incorporating functional testing to identify their patients' or clients' limitations and enhance their performance, rehabilitation, and daily functioning.

Essentials of Strength Training and Conditioning

Author : NSCA -National Strength & Conditioning Association
Publisher : Human Kinetics
ISBN 13 : 1718210876
Total Pages : 1720 pages
Book Rating : 4.7/5 (182 download)

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Book Synopsis Essentials of Strength Training and Conditioning by : NSCA -National Strength & Conditioning Association

Download or read book Essentials of Strength Training and Conditioning written by NSCA -National Strength & Conditioning Association and published by Human Kinetics. This book was released on 2021-06-01 with total page 1720 pages. Available in PDF, EPUB and Kindle. Book excerpt: Developed by the National Strength and Conditioning Association (NSCA) and now in its fourth edition, Essentials of Strength Training and Conditioning is the essential text for strength and conditioning professionals and students. This comprehensive resource, created by 30 expert contributors in the field, explains the key theories, concepts, and scientific principles of strength training and conditioning as well as their direct application to athletic competition and performance. The scope and content of Essentials of Strength Training and Conditioning, Fourth Edition With HKPropel Access, have been updated to convey the knowledge, skills, and abilities required of a strength and conditioning professional and to address the latest information found on the Certified Strength and Conditioning Specialist (CSCS) exam. The evidence-based approach and unbeatable accuracy of the text make it the primary resource to rely on for CSCS exam preparation. The text is organized to lead readers from theory to program design and practical strategies for administration and management of strength and conditioning facilities. The fourth edition contains the most current research and applications and several new features: Online videos featuring 21 resistance training exercises demonstrate proper exercise form for classroom and practical use. Updated research—specifically in the areas of high-intensity interval training, overtraining, agility and change of direction, nutrition for health and performance, and periodization—helps readers better understand these popular trends in the industry. A new chapter with instructions and photos presents techniques for exercises using alternative modes and nontraditional implements. Ten additional tests, including those for maximum strength, power, and aerobic capacity, along with new flexibility exercises, resistance training exercises, plyometric exercises, and speed and agility drills help professionals design programs that reflect current guidelines. Key points, chapter objectives, and learning aids including key terms and self-study questions provide a structure to help students and professionals conceptualize the information and reinforce fundamental facts. Application sidebars provide practical application of scientific concepts that can be used by strength and conditioning specialists in real-world settings, making the information immediately relatable and usable. Online learning tools delivered through HKPropel provide students with 11 downloadable lab activities for practice and retention of information. Further, both students and professionals will benefit from the online videos of 21 foundational exercises that provide visual instruction and reinforce proper technique. Essentials of Strength Training and Conditioning, Fourth Edition, provides the most comprehensive information on organization and administration of facilities, testing and evaluation, exercise techniques, training adaptations, program design, and structure and function of body systems. Its scope, precision, and dependability make it the essential preparation text for the CSCS exam as well as a definitive reference for strength and conditioning professionals to consult in their everyday practice. Note: A code for accessing HKPropel is not included with this ebook but may be purchased separately.

Human Performance Technology: Concepts, Methodologies, Tools, and Applications

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1522583572
Total Pages : 1986 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Human Performance Technology: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources

Download or read book Human Performance Technology: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2019-05-03 with total page 1986 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business practices are rapidly changing due to technological advances in the workplace. Organizations are challenged to implement new programs for more efficient business while maintaining their standards of excellence and achievement. Human Performance Technology: Concepts, Methodologies, Tools, and Applications is a vital reference source for the latest research findings on real-world applications of digital tools for human performance enhancement across a variety of settings. This publication also examines the utilization of problem-based instructional techniques for challenges and solutions encountered by industry professionals. Highlighting a range of topics such as performance support systems, workplace curricula, and instructional technology, this multi-volume book is ideally designed for business executives and managers, business professionals, human resources managers, academicians, and researchers actively involved in the business industry.

Motor Learning and Performance

Author : Richard A. Schmidt
Publisher : Human Kinetics
ISBN 13 : 9780736069649
Total Pages : 426 pages
Book Rating : 4.0/5 (696 download)

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Book Synopsis Motor Learning and Performance by : Richard A. Schmidt

Download or read book Motor Learning and Performance written by Richard A. Schmidt and published by Human Kinetics. This book was released on 2008 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: Motor Learning and Performance: A Situation-Based Learning Approach, Fourth Edition, outlines the principles of motor skill learning, develops a conceptual model of human performance, and shows students how to apply the concepts of motor learning and performance to a variety of real-world settings.

Isokinetics in Human Performance

Author : Lee E. Brown
Publisher : Human Kinetics
ISBN 13 : 9780736000055
Total Pages : 480 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Isokinetics in Human Performance by : Lee E. Brown

Download or read book Isokinetics in Human Performance written by Lee E. Brown and published by Human Kinetics. This book was released on 2000 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: Table of Contents Contributors vii Preface ix Acknowledgments xi Credits xii Part I Foundations 1 Chapter 1 Test Interpretation 3 Chapter 2 Specificity of Training Modes 25 Chapter 3 Correlations With Athletic Performance 42 Part II Limitations 75 Chapter 4 Assessing Human Performance 77 Chapter 5 Load Range 97 Chapter 6 Three-Dimensional Mapping 122 Part III Functional Applications 147 Chapter 7 Testing and Training the Upper Extremity 149 Chapter 8 Testing and Training the Lower Extremity 171 Chapter 9 Multiple-Joint Performance Over a Velocity Spectrum 196 Chapter 10 Control of Voluntary Contraction Force 209 Chapter 11 Isokinetic Eccentric Muscle Actions 229 Chapter 12 Functional Lift Capacity 240 Chapter 13 Testing the Spine 258 Chapter 14 The Cardiovascular Effects of Isokinetic Resistance Exercise 277 Part IV Unique Populations 297 Chapter 15 Youth and Isokinetic Testing 299 Chapter 16 Aging and Isokinetic Strength 324 Chapter 17 Gender Differences in Isokinetic Strength 339 Chapter 18 Isokinetic Testing and Training in Tennis 358 Chapter 19 Assessment and Training in Baseball 378 Chapter 20 Assessment for Football: Soccer, Australian Rules, and American 407 Chapter 21 Simulated Space Flight 429 Epilogue 446 Index 447 About the Editor 457.

Handbook of Research on Human Performance and Instructional Technology

Author : Song, Holim
Publisher : IGI Global
ISBN 13 : 1605667838
Total Pages : 658 pages
Book Rating : 4.6/5 (56 download)

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Book Synopsis Handbook of Research on Human Performance and Instructional Technology by : Song, Holim

Download or read book Handbook of Research on Human Performance and Instructional Technology written by Song, Holim and published by IGI Global. This book was released on 2009-10-31 with total page 658 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book addresses the connection between human performance and instructional technology with teaching and learning, offering innovative ideas for instructional technology applications and elearning"--Provided by publisher.

Fundamentals of Human Performance and Training

Author : Victor C.X. Wang
Publisher : IAP
ISBN 13 : 160752869X
Total Pages : 204 pages
Book Rating : 4.6/5 (75 download)

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Book Synopsis Fundamentals of Human Performance and Training by : Victor C.X. Wang

Download or read book Fundamentals of Human Performance and Training written by Victor C.X. Wang and published by IAP. This book was released on 2008-11-01 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fundamentals of Human Performance and Training was developed to help researchers and practitioners select measures to be used in the evaluation of human performance and helps them seek better, more efficient and effective ways to close performance gaps in this global economy. The book is bursting with innovative ideas that will help readers create powerful solutions in their organization, their country, their region and their continent. Fundamentals of Human Performance and Training should be of value to anyone interested in matching the right solutions to the right problems, addressing causes by providing a range of solutions to improve human performance in any organizations in the global economy. The volume provides foundational chapters for the field and human performance to guide development or improvement of HR management strategies, training and management, which will prove to be dynamic, efficient, responsive to changes encompassing organizations, and grounded in vision and excellence. Critical issues facing organizations today include how to build intellectual capital, establish and maintain a highperformance workplace, enhance profitability, and encourage productivity. These needs require practitioners to go beyond a competencybased approach to training. From the theory of andragogy to the practical examples and recommendations provided by our highly respected authors, human capital developers and managers will be equipped with knowledge and skills to identify, solve and anticipate human performance problems in their respective organizations. Nonmanagers will also benefit from the book through identifying and solving day to day human performance problems because these problems are applicable to their work. Finally, for researchers, administrators and students who are looking forward to improving their research skills, our authors provide exemplary scholarly work in terms of how to conduct meaningful research in the area of human performance and training. Also, such a volume rich in identifying and seizing human performance improvement opportunities will help prepare our students to enter and excel in the real world of work.

Human Performance and Limitations in Aviation

Author : R. D. Campbell
Publisher : John Wiley & Sons
ISBN 13 : 1405147342
Total Pages : 208 pages
Book Rating : 4.4/5 (51 download)

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Book Synopsis Human Performance and Limitations in Aviation by : R. D. Campbell

Download or read book Human Performance and Limitations in Aviation written by R. D. Campbell and published by John Wiley & Sons. This book was released on 2008-04-15 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human error is cited as a major cause in over 70% of accidents, andit is widely agreed that a better understanding of humancapabilities and limitations - both physical and psychological -would help reduce human error and improve flight safety. This book was first published when the UK Civil AviationAuthority introduced an examination in human performance andlimitations for all private and professional pilot licences. Nowthe Joint Aviation Authorities of Europe have published a newsyllabus as part of their Joint Aviation Requirements for FlightCrew Licensing. The book has been completely revised and rewritten to takeaccount of the new syllabus. The coverage of basic aviationpsychology has been greatly expanded, and the section on aviationphysiology now includes topics on the high altitude environment andon health maintenance. Throughout, the text avoids excessive jargonand technical language. "There is no doubt that this book provides an excellent basicunderstanding of the human body, its limitations, the psychologicalprocesses and how they interact with the aviation environment. I amcurrently studying for my ATPL Ground Exams and I found this bookto be an invaluable aid. It is equally useful for those studyingfor the PPL and for all pilots who would like to be reminded oftheir physiological and psychological limitations." –General Aviation, June 2002

Fundamental Weight Training

Author : David Sandler
Publisher : Human Kinetics
ISBN 13 : 0736082808
Total Pages : 239 pages
Book Rating : 4.7/5 (36 download)

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Book Synopsis Fundamental Weight Training by : David Sandler

Download or read book Fundamental Weight Training written by David Sandler and published by Human Kinetics. This book was released on 2010 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Learn the basics safely, effectively and in less time. Over 100 exercises with photo demonstrations are included and supported with step-by-step descriptions for use in the gym or at home. Every aspect of a beginning weight program is covered including exercises and programs to target key areas in each muscle group; stretching routines to prevent injuries; steps and tips for developing your own program; gym language and lingo so you fell at ease walking into any gym"--Provided by the publisher

Performance Psychology

Author : Markus Raab
Publisher : Academic Press
ISBN 13 : 0128033916
Total Pages : 368 pages
Book Rating : 4.1/5 (28 download)

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Book Synopsis Performance Psychology by : Markus Raab

Download or read book Performance Psychology written by Markus Raab and published by Academic Press. This book was released on 2015-09-24 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book integrates findings from across domains in performance psychology to focus on core research on what influences peak and non-peak performance. The book explores basic and applied research identifying cognition-action interactions, perception-cognition interactions, emotion-cognition interactions, and perception-action interactions. The book explores performance in sports, music, and the arts both for individuals and teams/groups, looking at the influence of cognition, perception, personality, motivation and drive, attention, stress, coaching, and age. This comprehensive work includes contributions from the US, UK, Canada, Germany, and Australia. - Integrates research findings found across domains in performance psychology - Includes research from sports, music, the arts, and other applied settings - Identifies conflicts between cognition, action, perception, and emotion - Explores influences on both individual and group/team performance - Investigates what impacts peak performance and error production

Handbook of Human Performance Technology

Author : James A. Pershing
Publisher : John Wiley & Sons
ISBN 13 : 0787984450
Total Pages : 1410 pages
Book Rating : 4.7/5 (879 download)

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Book Synopsis Handbook of Human Performance Technology by : James A. Pershing

Download or read book Handbook of Human Performance Technology written by James A. Pershing and published by John Wiley & Sons. This book was released on 2006-05-19 with total page 1410 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first two editions of the Handbook of Human Performance Technology helped define the rapidly growing and vibrant field of human performance technology - a systematic approach to improving individual and organizational performance. Exhaustively researched, this comprehensive sourcebook not only updates key foundational chapters on organizational change, evaluation, instructional design, and motivation, but it also features breakthrough chapters on "performance technology in action" and addresses many new topics in the field, such as certification, Six Sigma, and communities of practice. Boasting fifty-five new chapters, contributors to this new edition comprise a veritable "who's who" in the field of performance improvement, including Geary Rummler, Roger Kaufman, Ruth Clark, Allison Rossett, Margo Murray, Judith Hale, Dana and James Robinson, and many others. Praise for the third edition of the Handbook of Human Performance Technology "If you are in the business of trying to improve organizational performance, this Handbook should be the first place you look for answers to questions about human performance technology." - Joseph J. Durzo, CPT, Ph.D., senior vice president and chief learning officer, Archstone-Smith "This newest edition of the Handbook provides an unparalleled, all-encompassing survey of the latest theory and its practical application in this emergent field. This book is a must-have reference for any professional wishing to systematically improve performance within their organization." - Weston McMillan, CPT, manager, training and development, eBay Inc. "An invaluable, engaging resource for anyone charged with improving workplace performance. It not only provides the background and foundations of our profession, but more importantly, it also provides the most up-to-date descriptions of how to apply HPT to drive results." - Rodger Stotz, CPT, vice president and managing consultant, Maritz Inc. "This book is filled with insights--both for those who are new to the field and also for those who are experienced. It offers concrete advice and examples on how to use HPT to impact business results and how to work successfully within organizations." - Anne Marie Laures, CPT, director, learning services, Walgreen Co. "The Handbook contains many of the secrets for improving the performance of individuals, groups, and organizations." - Robert F. Mager, author, Analyzing Performance Problems and How to Turn Learners On...Without Turning Them Off