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Author :
Publisher :
ISBN 13 : 9788126160358
Total Pages : 288 pages
Book Rating : 4.1/5 (63 download)
Download or read book Fundamentals of Front Desk Management written by and published by . This book was released on 2014 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Sue Baker
Publisher : Burns & Oates
ISBN 13 :
Total Pages : 340 pages
Book Rating : 4.0/5 ( download)
Download or read book Principles of Hotel Front Office Operations written by Sue Baker and published by Burns & Oates. This book was released on 2000 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.
Author : Chakravarti
Publisher : APH Publishing
ISBN 13 : 9788176489904
Total Pages : 340 pages
Book Rating : 4.4/5 (899 download)
Download or read book Concepts of Front Office Management written by Chakravarti and published by APH Publishing. This book was released on 2006 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Lina Raske
Publisher :
ISBN 13 : 9781681174372
Total Pages : 300 pages
Book Rating : 4.1/5 (743 download)
Download or read book Hotel Front Office Management written by Lina Raske and published by . This book was released on 2016-04-01 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: The front office is the nerve center of a hotel property. Communications and accounting are two of the most important functions of a front desk operation. Front office/reception is the first place where guests/customers arrive and come in touch with the staff. Front office/reception is the mirror of a hotel. The function of the front office is to directly get in touch with customers. The front office can discover more information about the customer by asking them questions and give answer ask by guest/customer also helping the customers out. Broadly speaking, front office includes roles that affect the right side (revenues) of trading statement of the business. Effective communications--with guests, employees, and other departments of the hotel--are paramount in projecting a hospitable image. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping department inquiries concerning guest reservations are but a few of the routine tasks performed almost constantly by a hotel front desk in its role as communications hub. Accounting procedures involving charges to registered and nonregistered hotel guest accounts are also important in the hospitality field. Staff working in the front office can also deal with simple tasks, such as sorting emails and helping on printing and typing tasks. Front office staff needs to use different skills on technologies too, such as using the printers, fax machines and phone. The book Hotel Front Office Management addresses the demands for instructing future leaders of the hotel industry. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications.
Author : Sue Baker
Publisher :
ISBN 13 : 9781862504509
Total Pages : 289 pages
Book Rating : 4.5/5 (45 download)
Download or read book Principles of Hotel Front Office Operations written by Sue Baker and published by . This book was released on 1994 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Linsley T. DeVeau
Publisher :
ISBN 13 :
Total Pages : 40 pages
Book Rating : 4.0/5 ( download)
Download or read book Front Office Management and Operations written by Linsley T. DeVeau and published by . This book was released on 1996 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: -Inn Syst front desk simulation reference manual and exercise/Jim Dougan.
Author : Sue Baker
Publisher :
ISBN 13 : 9781862504578
Total Pages : 290 pages
Book Rating : 4.5/5 (45 download)
Download or read book Principles of Hotel Front Office Operations written by Sue Baker and published by . This book was released on 1996-01-01 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Australian adaption of an English practical text for students new to the hotel industry undertaking courses based on the tourism training Australia/ACTRAC ('black book') front office/reception training modules BFO1, BFO2, BFO3, BFO6, BFO7, BFO8, BFO9 and BFO10. The activities provided cover the basic principles and concepts of front office operations. They follow a typical guest from check-in to check-out. Includes diagrams, tables, end of chapter summaries, review and discussion questions. There is also a glossary of terms and an index.
Author : Michael L. Kasavana
Publisher : Educational Institute
ISBN 13 : 9780133430783
Total Pages : 0 pages
Book Rating : 4.4/5 (37 download)
Download or read book Managing Front Office Operations written by Michael L. Kasavana and published by Educational Institute. This book was released on 2013-04-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
Author : M. P. Grace
Publisher : Magic Cariage
ISBN 13 : 9780987573780
Total Pages : 150 pages
Book Rating : 4.5/5 (737 download)
Download or read book The Magic Carriage written by M. P. Grace and published by Magic Cariage. This book was released on 2013-07-26 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Queen's new carriage, covered in gold and set with diamonds, vanishes. It is whisked into other realms, by supernatural energy. The Little penguins, and their mythological friends face perils dusted with drama and sprinkled with magic, to get the coach safely home to London. The Magic Carriage ventures to times, places and people, with very un-boring history. The Coachmaker, one of the last of his kind in the world, is a treasure hunter of unusual objects. After recycling a hundred bits and pieces collected from famous inventions, buildings, ships, aircraft and the like, he decorated the interior of the Queen's new coach with them. Here a bit of Spitfire, there a piece of Shakespeare's mulberry tree. Though his collection seems far-fetched, this part of the story is true. These artefacts possess supernatural energy, which draws the magic carriage and its unlikely travelling companions into realms not always of the here and now. Happenstance unites them in a mission to guard the Magic Carriage and get it safely home to London. Five little Australian penguins, The Lion and the Unicorn, The Harp of Ireland, The Goddess Britannia, St. George and his Dragon, each play their part to protect crown property, as they face perils beyond their wildest dreams. Imagine the Queen's response when her beautiful new coach arrives unexpectedly in London packed with little penguins. Let the Magic Carriage convey you and your loved ones, for generations to come, into a timeless fairy penguin tale, where blended facts and fiction brings to life some truly wonderful people, places and mythology from around the globe.
Author : James A. Bardi
Publisher : Wiley
ISBN 13 : 9780471287124
Total Pages : 0 pages
Book Rating : 4.2/5 (871 download)
Download or read book Hotel Front Office Management written by James A. Bardi and published by Wiley. This book was released on 1996-08-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.
Author :
Publisher :
ISBN 13 : 9788126160563
Total Pages : 304 pages
Book Rating : 4.1/5 (65 download)
Download or read book Fundamentals of Hotel Front Office Management written by and published by . This book was released on 2014 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jerome J. Vallen
Publisher : WCB/McGraw-Hill
ISBN 13 :
Total Pages : 330 pages
Book Rating : 4.0/5 ( download)
Download or read book Check In--check Out written by Jerome J. Vallen and published by WCB/McGraw-Hill. This book was released on 1974 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Arohi Kanchan
Publisher :
ISBN 13 : 9789381460405
Total Pages : 256 pages
Book Rating : 4.4/5 (64 download)
Download or read book Front desk management written by Arohi Kanchan and published by . This book was released on 2013 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Sue Baker
Publisher :
ISBN 13 : 9788131504055
Total Pages : 325 pages
Book Rating : 4.5/5 (4 download)
Download or read book Principles Of Hotel Front Office Operations written by Sue Baker and published by . This book was released on 2000 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Heather Prendergast
Publisher : Saunders
ISBN 13 : 9780323261852
Total Pages : 0 pages
Book Rating : 4.2/5 (618 download)
Download or read book Front Office Management for the Veterinary Team written by Heather Prendergast and published by Saunders. This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This complete guide to veterinary office management covers front office skills, clinical assisting tasks, critical core competencies as outlined by the Veterinary Hospital Managers Association, and pet health insurance and wellness plans.--From publisher description.
Author : Betty A. Kildow
Publisher : Amacom Books
ISBN 13 : 9780814408261
Total Pages : 146 pages
Book Rating : 4.4/5 (82 download)
Download or read book Front Desk Security and Safety written by Betty A. Kildow and published by Amacom Books. This book was released on 2004 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Front Desk Security and Safety supplies readers with indispensable facts and techniques on issues of safety and security, focusing in on specific responsibilities, emergency preparation and response, and prevention. An important manual no organization should be without, this comprehensive book helps ensure that the proper procedures and materials are in place. It includes: Step-by-step plans for natural disasters, terror threats, service disruptions, medical emergencies, fire, workplace violence, and more Emergency checklists and protocols that front desk people can copy and post at their desk Instructions for conducting safety training and emergency response drills Methods for protecting employees and working with external safety authorities when emergencies arise Techniques for keeping the business running despite sometimes substantial limitations Front Desk Security and Safety is a crucial reference that will help organizations of every kind ensure the safety of their people."
Author : Dr. Indraneel Bose
Publisher : Sankalp Publication
ISBN 13 : 9391173853
Total Pages : 161 pages
Book Rating : 4.3/5 (911 download)
Download or read book Fundamentals of Hotel Front Office written by Dr. Indraneel Bose and published by Sankalp Publication. This book was released on with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: : Introducing the essential guide to mastering Hotel Front Office operations - "Fundamentals of Hotel Front Office." This comprehensive book offers a concise and practical approach to understanding the core principles and best practices of Front Office management. From guest services and reservations to communication skills, this indispensable resource equips hospitality professionals with the knowledge and skills necessary to excel in the dynamic world of hotel front desk operations. Whether you're a student, aspiring hotelier, or industry veteran, "Fundamentals of Hotel Front Office" is your key to unlocking success in the fast-paced hospitality industry.
