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Author : American Hotel & Motel Association. Educational Institute
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (381 download)
Download or read book Front desk employee guide written by American Hotel & Motel Association. Educational Institute and published by . This book was released on 1996 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Betty A. Kildow
Publisher : Amacom Books
ISBN 13 : 9780814408261
Total Pages : 146 pages
Book Rating : 4.4/5 (82 download)
Download or read book Front Desk Security and Safety written by Betty A. Kildow and published by Amacom Books. This book was released on 2004 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Front Desk Security and Safety supplies readers with indispensable facts and techniques on issues of safety and security, focusing in on specific responsibilities, emergency preparation and response, and prevention. An important manual no organization should be without, this comprehensive book helps ensure that the proper procedures and materials are in place. It includes: Step-by-step plans for natural disasters, terror threats, service disruptions, medical emergencies, fire, workplace violence, and more Emergency checklists and protocols that front desk people can copy and post at their desk Instructions for conducting safety training and emergency response drills Methods for protecting employees and working with external safety authorities when emergencies arise Techniques for keeping the business running despite sometimes substantial limitations Front Desk Security and Safety is a crucial reference that will help organizations of every kind ensure the safety of their people."
Author : Lisa Harmon
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781450541749
Total Pages : 0 pages
Book Rating : 4.5/5 (417 download)
Download or read book The Receptionist Handbook written by Lisa Harmon and published by Createspace Independent Publishing Platform. This book was released on 2010-01-22 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This no-nonsense guide to being a receptionist is just the handbook corporate America has been waiting for! Every front desk employee should be required to read this delightful, quirky little book. The illustrations keep it rolling, and the text is as insightful as it is humorous. It covers topics on clothing and image, core reception skills and more! With tips on how to get organized and examples of just what to say in every situation, this is a "must have" for any receptionist who has ever felt upstaged by the rest of the office!
Author : Dr. Vivek Pathak
Publisher : OrangeBooks Publication
ISBN 13 :
Total Pages : 168 pages
Book Rating : 4./5 ( download)
Download or read book Front Office Handbook written by Dr. Vivek Pathak and published by OrangeBooks Publication. This book was released on 2024-09-04 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Front Office Manual for Hotel and Hospitality undergraduate students. These books aim to provide comprehensive knowledge and practical skills required for managing front office operations in the hotel and hospitality industries. The content will cover essential topics such as customer service, reservations, check-in and check-out procedures, communication skills, and the use of technology in front office management. These books are designed to be an invaluable resource for students pursuing a career in hotel and hospitality management.
Author : Stacey Fitzsimmons
Publisher :
ISBN 13 :
Total Pages : 113 pages
Book Rating : 4.6/5 (355 download)
Download or read book The Administrative Power Center Front Desk Training Guide and Workbook for Rehab Private Practices written by Stacey Fitzsimmons and published by . This book was released on 2020-06 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: A successful rehab private practice depends on all employees working together as a team at an optimal level. While this book is designed for Front Desk Specialists working in a private practice environment, it can be used to: Train new employees quickly and thoroughly; help existing Front Desk Specialists understand how to perform certain tasks, how the front desk is key to getting paid right the first time; help managers better understand the responsibilities of Front Desk Specialists in order to meet expectations, improve productivity, and manage performance; assist all employees in understanding how the core of the business works. To help you make the most of the content, this book is made up of two parts--a training guide, followed by a workbook. Using the tools provided, Front Desk Specialists and managers will be able to customize training materials and reference documents for employees--ultimately creating a Front Desk Training Guide for the company.
Author : Tyler Regas
Publisher : John Wiley & Sons
ISBN 13 : 1119018986
Total Pages : 288 pages
Book Rating : 4.1/5 (19 download)
Download or read book Getting an IT Help Desk Job For Dummies written by Tyler Regas and published by John Wiley & Sons. This book was released on 2015-04-13 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stand out in one of IT's fastest growing job markets If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excellent starting point for a promising career. With the help of Getting an IT Help Desk Job For Dummies, you'll gain the knowledge and know-how to cut through the confusion of navigating the Information Technology job market. IT can be intimidating to hopeful-yet-inexperienced job candidates, but this guide will help you find and land the job of your dreams. Through easy-to-follow explanations, authoritative information, and a bit of humor, Getting an IT Help Desk Job For Dummies serves as your thorough and approachable guide to maximizing your competitive edge in this booming market. The IT job market has continued to expand as technology matures and deepens its roots in business operations. This is good news for you! However, it makes it that much harder to get a job in IT, as recent grads and other professionals are practically stampeding to get their feet in the door of this rapidly expanding industry. Luckily, Getting an IT Help Desk Job For Dummies gives you an advantage by providing expert instruction on how to score an interview and secure a job offer, the skills needed to obtain and maintain an IT position, and authoritative information on how to establish a career path in the IT field. Explore careers in the IT Help Desk field and establish the path you want to follow Plan for post-education certifications and training to make yourself more marketable Get expert guidance for creating a winning resume and cover letter Prepare for your IT Help Desk interview Loaded with simple, straight-forward advice, Getting an IT Help Desk Job For Dummies is your all-in-one guide to starting your IT career on the right foot!
Author : Hotelier Tanji
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781490969909
Total Pages : 0 pages
Book Rating : 4.9/5 (699 download)
Download or read book Hotel Front Office Training Manual with 231 SOP written by Hotelier Tanji and published by Createspace Independent Publishing Platform. This book was released on 2013-08-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recommended: Download Ebook Version (PDF) of this book fromhere: http://www.hospitality-school.com/training-manuals/front-office/Front Office or Front Desk of a hotel is the most important place. It is treated as the nerve center or brain or mirror of the hotel. The first hotel employees who come into contact with most guests when they arrive are members of the front office. These people are mostly visible and assumed mostly knowledgeable about the hotel.Hotel Front Office Training Manual with 231 SOP, 1st edition comes out as a comprehensive collection of some must read hotel, restaurant and motel front office management Standard Operating Procedures (SOP) and tutorials written by hospitality-school.com writing team. All contents of this manual are the product of Years of Experience, Suggestions and corrections. Efforts have been made to make this manual as complete as possible. This manual was made intended for you to serve as guide. Your task is to familiarize with the contents of this manual and apply it on your daily duties at all times. Bonus Training Materials: Read 220+ Free Hotel & Restaurant Management Training Tutorials from Here: http://www.hospitality-school.com/free-hotel-management-training/
Author : Jean Hughes Raber
Publisher :
ISBN 13 :
Total Pages : 202 pages
Book Rating : 4.:/5 (38 download)
Download or read book Going the Extra Mile written by Jean Hughes Raber and published by . This book was released on 1996 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Noel Bruton
Publisher : Routledge
ISBN 13 : 1136016732
Total Pages : 374 pages
Book Rating : 4.1/5 (36 download)
Download or read book How to Manage the IT Help Desk written by Noel Bruton and published by Routledge. This book was released on 2012-07-26 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies. This book gives you techniques for: *Justifying staff and other expenditure * Gaining senior management support * Getting the users on your side * Running a motivated and productive team * Designing and managing services and service levels The second edition of this popular book brings updates to several of the author's ideas, strategies and techniques with new material on: * Customer Relationship Management - definition and the role of the helpdesk * E-Support and the Internet * Contrasting the Call Center and the Helpdesk * first, second and third line support * Operational Level Agreements * Strategies for backlog management * Telephone technologies in user support In addition there is: * A new Template for a Service Level Agreement * An Improved cost justification model for the Internal Helpdesk * A New cost justification model for the External Helpdesk
Author : Brenda M. Church
Publisher :
ISBN 13 :
Total Pages : 90 pages
Book Rating : 4.3/5 (91 download)
Download or read book A Guide for Front Office Staff written by Brenda M. Church and published by . This book was released on 1987 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 194 pages
Book Rating : 4.3/5 (91 download)
Download or read book Employee Office Manual written by and published by . This book was released on 1995 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Michael L. Kasavana
Publisher :
ISBN 13 :
Total Pages : 564 pages
Book Rating : 4.3/5 (91 download)
Download or read book Front Office Procedures written by Michael L. Kasavana and published by . This book was released on 1998 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel."--Publisher description.
Author : Gaston Janowiak
Publisher :
ISBN 13 :
Total Pages : 68 pages
Book Rating : 4.4/5 (547 download)
Download or read book Veterinary Receptionist's Handbook written by Gaston Janowiak and published by . This book was released on 2021-08-11 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Front desk is responsible for answering inquiries, directing queries to the correct personnel/department. Communication skills and personal appearance are very important and influencing factors. A person should be confident, warm, polite, patient, and sincere to deal with the queries of guests at the Front Office. Read on to discover: - What a profitable front desk looks like and how to know if you have one. - Why your front desk is most likely draining your profits right now, and how to identify and plug the holes in your leaking bucket. - Why transforming your front desk is the answer to 7 out of 10 problems your practice faces every day. - What veterinarians, practice owners, and managers must understand and communicate to staff before attempting any changes to their front desk. Neglect this and you'll have a mutiny. - How your front desk holds the keys to achieving maximum compliance from every client, turning them into loyal, life-long supporters, who will never consider going to any other practice. - How to equip your front desk to handle any situation with ease and confidence, regardless of the circumstance. - The three questions a particular front desk asked each of their clients increased appointment conversions by 524% in one month.
Author : Red-Hot Careers
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781718844407
Total Pages : 348 pages
Book Rating : 4.8/5 (444 download)
Download or read book Hotel Front Desk Clerk Red-Hot Career Guide; 2587 Real Interview Questions written by Red-Hot Careers and published by Createspace Independent Publishing Platform. This book was released on 2018-05-07 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: 3 of the 2587 sweeping interview questions in this book, revealed: Behavior question: What s your availability for employment? - Business Acumen question: Have you ever solved a Hotel front desk clerk problem that others around you could not solve? - Negotiating question: Have you ever been in a Hotel front desk clerk situation where you had to bargain with someone? How did you feel about this? What did you do? Give an example Land your next Hotel front desk clerk role with ease and use the 2587 REAL Interview Questions in this time-tested book to demystify the entire job-search process. If you only want to use one long-trusted guidance, this is it. Assess and test yourself, then tackle and ace the interview and Hotel front desk clerk role with 2587 REAL interview questions; covering 70 interview topics including Brainteasers, Sound Judgment, Resolving Conflict, Client-Facing Skills, Strategic Planning, Building Relationships, Time Management Skills, Ambition, Relate Well, and Variety...PLUS 60 MORE TOPICS... Pick up this book today to rock the interview and get your dream Hotel front desk clerk Job.
Author : Red-Hot Careers
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781717024695
Total Pages : 330 pages
Book Rating : 4.0/5 (246 download)
Download or read book Front Desk Clerk Red-Hot Career Guide; 2587 Real Interview Questions written by Red-Hot Careers and published by Createspace Independent Publishing Platform. This book was released on 2018-04-15 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: 3 of the 2587 sweeping interview questions in this book, revealed: Interpersonal Skills question: Think of the person who knows you best; a person who knows both good and bad Front Desk Clerk things about your personality. What might they say about you and the way you relate to others? - Outgoingness question: Tell us about a time when you were effective in handling a Front Desk Clerk customer complaint. Why were you effective? What was the outcome? - Behavior question: When have you found yourself in my position? Land your next Front Desk Clerk role with ease and use the 2587 REAL Interview Questions in this time-tested book to demystify the entire job-search process. If you only want to use one long-trusted guidance, this is it. Assess and test yourself, then tackle and ace the interview and Front Desk Clerk role with 2587 REAL interview questions; covering 70 interview topics including Toughness, Customer Orientation, Business Acumen, Strategic Planning, Organizational, Sound Judgment, Leadership, Time Management Skills, Behavior, and Listening...PLUS 60 MORE TOPICS... Pick up this book today to rock the interview and get your dream Front Desk Clerk Job.
Author : IDEA Health & Fitness
Publisher : IDEA Health & Fitness Association
ISBN 13 : 9781887781312
Total Pages : 110 pages
Book Rating : 4.7/5 (813 download)
Download or read book Insider's Guide to Recruiting and Retaining Phenomenal Staff written by IDEA Health & Fitness and published by IDEA Health & Fitness Association. This book was released on 2003 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Hanna Smith
Publisher :
ISBN 13 : 9781795640336
Total Pages : 150 pages
Book Rating : 4.6/5 (43 download)
Download or read book The New Receptionist written by Hanna Smith and published by . This book was released on 2019-03-08 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: First impressions do count.Jump-start your professional career or upgrade your skills with this exciting new book from The Hanna Smith Agency. For the professional business, build a solid foundation for your reception staff.They are your company's greatest asset.A wide range of topics covered in one book. Most of us know how to use a computer, answer a telephone and write an email, but can we do it in a professional setting? The New Receptionist gives special attention to working in a professional business environment where you'll need to know what a COO is, what the GDPR and POPI are, and what terms such as R&D and CRM are used for. Receptionists are introduced to and guided through their daily duties in a practical manner, with additional notes and definitions of terms for a comfortable learning experience. The New Receptionist covers the following areas: Writing a professional CV and covering letterInterview tipsThe daily duties of most receptionists Receiving and working with guestsPetty cash controlCourier servicesArranging travel for the purpose of businessWorking with time zonesAnswering the phones, transferring calls and taking messagesTelephone etiquette and dealing with angry callersSoftphones and hardphonesBusiness correspondence, including email, letters, memorandums, meeting minutes and working with proofing toolsEditing PDF documentsA checklist for meetingsTerms used in a business environmentWho is who in the company structurePOPI, the GDPR and the receptionistGeneral IT securityManaging your time, work, and career
