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From Service To Success
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Book Synopsis Service Success! Lessons From a Leader on How to Turn Around a Service Business by : Daniel I. Kaplan
Download or read book Service Success! Lessons From a Leader on How to Turn Around a Service Business written by Daniel I. Kaplan and published by John Wiley & Sons. This book was released on 1994-03-22 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.
Book Synopsis Success After Service by : Lida Citroën
Download or read book Success After Service written by Lida Citroën and published by Kogan Page Publishers. This book was released on 2020-10-03 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: WINNER: Independent Press Awards 2021 - Career Figuring out your next move after transitioning out of the military should start before your last day. Prepare yourself emotionally and professionally to put those hard-earned skills in context of the civilian world. The transition from military to civilian life is more than just a title change; it is a whole new life experience with the sense of excitement and possibility that accompany a transition. Whether you're preparing to retire or separate, Success After Service is written to help all veterans succeed in the civilian workplace. Success After Service provides the tools, resources and strategies to help you adapt to the civilian workplace and evaluate post-military career options. Whether you become an entrepreneur, move into the corporate world or pursue higher education, you will learn how to develop a portfolio of career assets, including your résumé, elevator pitch, online profiles, interview acumen and professional network, empowering you to begin your new career with confidence and clarity. Success After Service is the perfect guide for transitioning military and veterans who seek a coherent set of strategies, resources and steps for building a meaningful, deliberate and rewarding post-military career.
Book Synopsis Customer Service by : Robert W. Lucas
Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2009 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
Book Synopsis The Little Brown Book of Restaurant Success by : Bob Brown
Download or read book The Little Brown Book of Restaurant Success written by Bob Brown and published by . This book was released on 2003-07-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The best selling definitive book or restaurant server sales and service techniques with easy to read style. Great source of tool, tips and techniques to increase sales, improve morale and guest satisfaction for both managers and servers alike.
Book Synopsis Defining IT Success Through The Service Catalog by : Bill Fine
Download or read book Defining IT Success Through The Service Catalog written by Bill Fine and published by Van Haren. This book was released on 2007-02-12 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard service products enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
Book Synopsis Business Success Through Service Excellence by : Moira Clark
Download or read book Business Success Through Service Excellence written by Moira Clark and published by Routledge. This book was released on 2007-03-30 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show how leading companies have achieved success. Each chapter begins with a review of the key components of service excellence followed by two mini exemplar case studies that highlight how those companies have achieved success in that particular area. An introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric, and a final chapter takes an integrative approach and features a case study from the overall winners of the Awards to highlight how this company has achieved success. An additional feature of the book is the service excellence questionnaire. Purchasers of the book are able to go online to complete the questionnaire and submit it to establish their competitive benchmark against other companies in both the same sector and across different sectors. A web site accompanies the book where updates on the category winners are featured to ensure that current information is always available.
Book Synopsis From Service To Success by : Bob Taylor
Download or read book From Service To Success written by Bob Taylor and published by Morgan James Publishing. This book was released on 2022-11-08 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: More veterans died from suicide in a ten-year period than during the entirety of the Vietnam War There is a very large problem in our veteran community. Every day, 640 veterans attempt suicide, 22 veterans die, and over 5,500 are thinking about committing suicide. Approximately 48% of all military members struggle after transitioning from military service—but these struggles don’t have to be the end of their story. There is a bright and successful future available for every veteran if we can help them reach their greatest potential. From Service to Success is a lifeline for veterans who seek to move past the pain and trauma of service and adapt to a new way of living. A veteran himself, Bob Taylor shares his experiences and the stories of others to remind readers that they are not alone. According to Bob, “We need to find forgiveness for ourselves, find a new purpose, learn new tools and skills, and press forward so we don't spend the rest of our lives in the darkness.” In From Service to Success, Bob Taylor explains that while it's very important for veterans to have the means to support themselves, it is absolutely critical that they learn ways to become a part of their community, to forgive themselves, to develop healthy living styles, and to grab onto the best that life has to offer. The three most important steps for veterans to take after reading From Service to Success: Create a mindset of gratitude Find a way to sleep through the night—if necessary, seek help to get there Discover a purpose bigger than themselves
Book Synopsis Service Line Success by : Erin Preston Gee
Download or read book Service Line Success written by Erin Preston Gee and published by . This book was released on 2004 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Success is an Inside Job by : Simon T. Bailey
Download or read book Success is an Inside Job written by Simon T. Bailey and published by Sound Wisdom. This book was released on 2017-09-26 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the bestselling author Simon T. Bailey comes… Two classic books combined into one. Success Is An Inside Job will… Articulate how to increase your self-worth Identify how to shift from success to significance Evaluate how to buy your future Develop your signature presence Brilliant Service Is The Bottom Line will… Create High-Touch moments in the midst of a High-Tech world Convey why customer ownership is more important than customer service Differentiate your customer experience by creating memorable moments Assess why Service Leaders are important to the operation
Book Synopsis Discovering the Soul of Service by : Leonard L. Berry
Download or read book Discovering the Soul of Service written by Leonard L. Berry and published by Simon and Schuster. This book was released on 1999-07-13 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company. Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.
Book Synopsis From Service to Success by : Bob Taylor
Download or read book From Service to Success written by Bob Taylor and published by . This book was released on 2023-05-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Service to Success offers a roadmap for veterans seeking to adjust to civilian life and move beyond the trauma of active service to discover their greatest season of life yet!
Download or read book Customer Service written by Paul R. Timm and published by . This book was released on 2001 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation. This practical, real-world book presents the skills essential for success in customer service. It brings together a wealth of the best information from professional books and academic textbooks, and the authors broad consulting experience. Includes information on making optimum use of the Internet as a customer service professional. A clear, usable process is employed for developing the skills, attitudes, and thinking patterns needed to win customer satisfaction and loyalty. The process helps the reader develop: a heightened awareness of challenges and opportunities; tools for dealing with unhappy customers, using the power of customer expectations and creating loyalty; the ability to lead, expand, and empower the service process.
Download or read book Serve Right written by Steve Ventura and published by The Walk The Talk Company. This book was released on 2009-11 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: When you accepted employment with your organization, you took on a significant responsibility: taking care of the people who keep your business IN business - YOUR CUSTOMERS. No job is any more important than that ... no function is more closely linked to your organization's mission and its overall success. Whether you're a seasoned professional with years of customer service experience or someone just starting in that field, no matter if this is your ideal job or just one stop on a larger career journey, you need to be successful. You need to ...Serve Right. This book will show you how!
Book Synopsis Professional Services Marketing by : Mike Schultz
Download or read book Professional Services Marketing written by Mike Schultz and published by John Wiley & Sons. This book was released on 2013-06-04 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: A proven approach to revenue-generating marketing and client development Professional Services Marketing is a fully field-tested and research-based approach to marketing and client development for professional services firms. The book, now in its Second Edition, covers five key areas that are critical for firms that want to grow and become more profitable: creating a marketing and growth strategy; establishing a brand and reputation; implementing a marketing communications program; executing lead generation strategies; and developing business by winning new clients. You will also read real-world case studies that illustrate major points, as well as quotes and stories from well-respected professionals in the industry. The Second Edition features new research and updates throughout, including new chapters on social media and online marketing, as well as new case studies and interviews Authors Mike Schultz and John E. Doerr are the coauthors of the Wall Street Journal and Inc. Magazine bestseller Rainmaking Conversations and Professional Services Marketing; Lee W. Frederiksen is coauthor of Online Marketing for Professional Services Will be widely promoted via multiple online routes and direct mail marketing Firms of any size can use this proven approach to marketing and client development to attract new clients and grow their professional service businesses.
Book Synopsis The Success Book by : John Randolph Price
Download or read book The Success Book written by John Randolph Price and published by . This book was released on 1998 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new book by the author of "The Abundance Book" explains how success is the natural order of the universe, the basic universal principle of good fortune and triumph. Price reveals the major obstacle to achieving success, how to condition consciousness to achieve the right livelihood, and how the law of fulfillment works through various mind-sets.
Book Synopsis 22 Keys to Sales Success by : James M. Benson
Download or read book 22 Keys to Sales Success written by James M. Benson and published by Bloomberg Press. This book was released on 2014-05-14 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past few years, the financial industry has undergone dynamic structural changes that have deeply affected the sales process. Bruised by market volatility, today's consumer is skeptical and demands more for less. A business needs fresh approaches to sell in today's tough marketplace. Here are the 22 Keys that can help any financial professional make more money, work less, and maximize his potential. Industry leaders James Benson and Paul Karasik combine their personal experience with the shared wisdom of the masters. Each key contains proven, actionable sales guidelines, including: The four primary fears that could destroy a sale--and how to help prospects overcome themThe nine most effective strategic approaches to "target marketing" successFive guidelines for qualifying prospects more effectivelySixty-five ways to snap a sales slumpTen ways to get clients to say yesFour simple steps to generate new business with current clientsFive guidelines for overcoming objectionsSix sample scripts to make closing ratios soar Whether a company has been in business for years or is just beginning, each key will unlock a new door on the path to sales success.
Book Synopsis Winning in Service Markets by : Jochen Wirtz
Download or read book Winning in Service Markets written by Jochen Wirtz and published by Ws Professional. This book was released on 2016-07-06 with total page 704 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dedication -- Preface -- Introduction -- Understanding service products, consumers, and markets -- Creating and capturing value in the service economy -- Understanding service consumers -- Positioning services in competitive markets -- Applying the 4 PS of marketing to services -- Developing service products and brands -- Distributing services through physical and electronic channels -- Service pricing and revenue management -- Service marketing communications -- Managing the customer interface -- Designing service processes -- Balancing demand and capacity -- Crafting the service environment -- Managing people for service advantage -- Developing customer relationships -- Managing relationship and building loyalty -- Complaint handling and service recovery -- Striving for service excellence -- Improving service quality and productivity -- Organizing for service leadership -- Notes -- Index -- Acknowledgements -- About the author
