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Five Star Service One Star Budget
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Book Synopsis Five Star Service, One Star Budget by : Michael Heppell
Download or read book Five Star Service, One Star Budget written by Michael Heppell and published by Pearson Education. This book was released on 2006 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers make their customer and colleagues happier; develop their careers; grow their customer base; get repeat orders and referrals. Table of contents: * The service star * Wee wows * The top three referability habits * The emotional bank account * Putting on the Ritz * 99 percent of people are good * Designing fantastic customer service * Beware the silent customer * RADAR thinking * RADAR thinking at work * Send cards * The customer is always right - not! * Feel, felt, found * What's in a smile? * One chance to make a first impression * I honestly don't care about your problems * Empowering service * Creativity gives better service * It's not what you say * It's your best friend - the awkward customer * Be individual, encourage individuals * Prepare for and relish competition * The difference between one, some, many and all * Super script * Voicemail, answering machines and automated call queue systems * Telephone services * Advanced telephone service * Tiny steps to giant strides * What's in a name? * Hills and valleys * Good ideas verses desirable ideas * Ring the bell * Spanners and heros * Know your competition * Speed it up!
Download or read book 5 Star Service written by Michael Heppell and published by Financial Times/Prentice Hall. This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you · Delight your customers every time · Deliver remarkable results that will keep them coming back for more · Win more customers without spending a fortune · Get repeat orders and referrals from everyone you encounter Whether it’s studying the Disney parking system or enrolling students at colle≥ going behind the scenes in the world’s top hotels or becoming the office hero, Five Star Service will show you how to wow your customers, colleagues and cohorts.
Book Synopsis Five Star Service by : Pearson Pearson Education
Download or read book Five Star Service written by Pearson Pearson Education and published by Financial Times/Prentice Hall. This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!
Book Synopsis Five Star Service, One Star Budget by : Michael Heppell
Download or read book Five Star Service, One Star Budget written by Michael Heppell and published by . This book was released on 2013 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the book that will show you how to ensure customers are raving about your products and services and come back for more. During years of extensive research, Michael Heppell has proven that the best customer service experiences cost little if anything at all. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers. Five Star Service on a One Star Budget is another easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. His first book is a global besteller and continues to sell well around the world. Now he2s switched his focus to helping everyone achieve service excellence with the minimum of investment. Whether it2s studying the Disney parking system or enrolling students at college; going behind the scenes in the world2s top hotels or becoming the office hero, Five Star Service on a One Star Budget will show you how to wow your customers, colleagues and cohorts and it won2t break the budget! The book comprises 50 small chapters with lots of anecdotes, easy to use information and fun ideas. With a goal that there should be something for everyone, something that you can use immediately, which will have an impact on your life, an impact on your customers lives and an impact on the success of your organisation.
Book Synopsis Five Star Service on a One Star Budget by : Colin John Pearce
Download or read book Five Star Service on a One Star Budget written by Colin John Pearce and published by . This book was released on 1998 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Five Star Service by : Michael Heppell
Download or read book Five Star Service written by Michael Heppell and published by Pearson UK. This book was released on 2015-09-25 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed. Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!
Book Synopsis Exceptional Service, Exceptional Profit by : Leonardo Inghilleri
Download or read book Exceptional Service, Exceptional Profit written by Leonardo Inghilleri and published by AMACOM. This book was released on 2010-04-14 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Book Synopsis Five-star Living on a Two-star Budget by : Margaret Feinberg
Download or read book Five-star Living on a Two-star Budget written by Margaret Feinberg and published by Harvest House Publishers. This book was released on 2006-01-01 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Readers will find ways to obtain five-star travel, entertainment, dining, and educational experiences while staying within a two-star budget. They'll discover three basic rules for saving money on flights, eating out, big-ticket items, and family activities.
Download or read book Fast Projects written by Fergus O'Connell and published by Pearson UK. This book was released on 2013-11-06 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are all faced with projects going off the rails, veering far from what we initially set out to do, costing ten times as much and taking far too long to complete - this is just part of everyday working life. Honing our general skills in project management seems like the obvious answer, but Fast Projects promises a quicker and easier solution - cutting the time to get projects done in the first place. Learning to operate within a short schedule not only cuts costs and improves revenue and cash flow, but it also sets you aside as a sharper and slicker operation. How to build, shorten and execute a realistic plan in the shortest time possible is covered in detail along with a specific focus on ensuring you have clearly defined goals and are making accurate project predictions with a successful tracking progress. Using worked examples and tried and tested techniques, Fast Projects is your practical guide to ensuring projects not only succeed, but are delivered early. If you want to get the most out of your team and take control of your workload, resources and time, this book is for you.
Book Synopsis BUSINESS Essential by : Bloomsbury Publishing
Download or read book BUSINESS Essential written by Bloomsbury Publishing and published by Bloomsbury Publishing. This book was released on 2015-03-20 with total page 702 pages. Available in PDF, EPUB and Kindle. Book excerpt: The abridged, updated edition of international bestseller BUSINESS: The Ultimate Resource. This essential guide to the world of work and careers is crammed with top-quality content from the world's leading business writers and practitioners. Now in a handy paperback format, it is ideal for time-pressed managers, small business owners and students alike. A free eBook will be available for purchasers of the print edition. This book includes: Actionlists: more than 200 practical solutions to everyday business and career challenges, from revitalising your CV to managing during difficult times. Management library: time-saving digests of more than 70 of the best and most influential business books of all time, from The Art of War to The Tipping Point. We've read them so you don't have to. Best Practice articles: a selection of essays from top business thinkers. Business Dictionary: jargon-free definitions of thousands of business terms and concepts. Gurus: explanations of the lives, careers, and key theories of the world's leading business thinkers
Book Synopsis Marketing and Selling Professional Services in Architecture and Construction by : Basil Sawczuk
Download or read book Marketing and Selling Professional Services in Architecture and Construction written by Basil Sawczuk and published by John Wiley & Sons. This book was released on 2009-11-02 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical book on selling and marketing will help architects, engineers, project managers, facilities managers, surveyors, and contractors ‘sell’ themselves to prospective clients. As clients become more sophisticated at both local and international level, and as competition in the construction industry increases, both contractors and consultants have to take a more professional approach to selling themselves. This is especially true for PFI bids where vast resources are committed to winning multi-million pound contracts. Through a simple-to-follow process, illustrated with plenty of diagrams and checklists, Marketing & Selling Professional Services in Architecture & Construction sets out the seven key aspects of selling and marketing professional services. It is full of applicable ideas and examples and is well structured to enable readers to dip into the section relevant to their current needs.
Book Synopsis Selling For Entrepreneurs ePub by : Kathryn Lennon
Download or read book Selling For Entrepreneurs ePub written by Kathryn Lennon and published by Pearson UK. This book was released on 2012-12-27 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ditch outdated sales thinking and get 21st century selling techniques for 21st century sales volume: Think and act like your customer and get more sales Get fabulous sales and still be a nice person Selling For Entrepreneurs helps the reader learn from people just like them -entrepreneurs - with passion and enthusiasm for the subject, but without the training or patience for “traditional” selling, who have lived through the rejections and knock-backs to tell the tale! It details every aspect of the sales process, from planning to presentation to closing. As well as learning nuts and bolts of selling, you’ll find out how to: Develop the self-image to give you the edge in every sales situation Concentrate on the customer's emotional factors to ensure better sales results Identify your customer's most pressing concerns Position your product or service to fill those needs.
Book Synopsis MANAGING NEW VENTURES by : ANJAN RAICHAUDHURI
Download or read book MANAGING NEW VENTURES written by ANJAN RAICHAUDHURI and published by PHI Learning Pvt. Ltd.. This book was released on 2010-08-17 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book not only introduces the fundamental concepts of entrepreneurship but also presents the critical issues that an entrepreneur needs to be familiar with for launching, nurturing, managing and harvesting new ventures. The book explains sequentially the life-cycle of a venture, and discusses topics such as opportunity identification, planning, start-up issues, managing growth and harvesting. Case studies are presented featuring real-life dilemmas faced by Indian entrepreneurs in the manufacturing and the service industries, to make the readers familiar with the eco-system confronting Indian entrepreneurs. The book is ideally suited for students who wish to venture into entrepreneurship as well as for professionals with interest in policy making, investing or consulting. Key Features : A list of learning objectives for each chapter and a set of questions at the end are given to assist students. Profiles of two leading entrepreneurs are given after each chapter to examine the relevance of the concepts discussed in the book. India-centred approach of this text makes it unique and interesting.
Book Synopsis The Trouble with Keeping Mum by : Rosie Wallace
Download or read book The Trouble with Keeping Mum written by Rosie Wallace and published by Headline. This book was released on 2012-08-02 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: When Annie finds out she's pregnant, aged 44, it comes as a bit of a shock - after all, she's been celibate for five years. As a divorced single-mother caring for both a teenage son and an elderly parent, Annie has enough on her plate without having to look after a new baby as well - especially as she still hasn't figured out who the father is. There are two candidates in the running: her ex-boyfriend Tariq and Andrew, the widowed leader of the Scottish Parliament. With Annie's job as Health Minister placing her firmly in the public eye, she needs to solve the problems of her tangled personal life before the press cotton on - and she needs to solve them fast.
Book Synopsis The Rough Guide to First-Time Europe by : Doug Lansky
Download or read book The Rough Guide to First-Time Europe written by Doug Lansky and published by Rough Guides UK. This book was released on 2013-02-01 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Rough Guide to First-Time Europe tells you everything you need to know before you go, from information about visas and insurance to budgets and packing. This book will help you plan the best possible trip, with tips on using your phone abroad and guidance on which websites, apps and travel agencies to use to get the best deals and advice. You'll find insightful information on when to go and what not to miss, how to stay safe and - perhaps most importantly - how to get under the skin of a place and meet the locals in a natural way. As well as an inspirational full-colour 'things not to miss' section, the guide includes overviews and maps of each European country to help you plan your route. The Rough Guide to First-Time Europe has everything you need to make your trip as enriching and memorable as it should be. Make the most of your time with The Rough Guide to First-Time Europe. Now available in PDF format.
Book Synopsis Tourism Management in Southern Africa by :
Download or read book Tourism Management in Southern Africa written by and published by Pearson South Africa. This book was released on 2003 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Department of Veterans Affairs Budget Request for Fiscal Year 2000 by : United States. Congress. House. Committee on Veterans' Affairs
Download or read book Department of Veterans Affairs Budget Request for Fiscal Year 2000 written by United States. Congress. House. Committee on Veterans' Affairs and published by . This book was released on 1999 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt:
