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Experiential Noticing
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Book Synopsis The Experience Economy by : B. Joseph Pine
Download or read book The Experience Economy written by B. Joseph Pine and published by Harvard Business Press. This book was released on 1999 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text seeks to raise the curtain on competitive pricing strategies and asserts that businesses often miss their best opportunity for providing consumers with what they want - an experience. It presents a strategy for companies to script and stage the experiences provided by their products.
Book Synopsis The Effortless Experience by : Matthew Dixon
Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin UK. This book was released on 2013-09-12 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger Sale Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted longstanding myths about sales. Now they've turned to a new vital business subject - customer loyalty - with a book that turns conventional wisdom on its head. Companies devote untold time and resources trying to dazzle customers. Yet CEB's careful research proves that is wildly overrated: loyalty has a lot more to do with how well companies deliver on their basic promises than on how dazzling the service experience might be. Forget bells and whistles and just solve your customer's problems. The Effortless Experience lays out the four pillars of a low-effort customer experience, with robust data, insights and profiles. Here are tools and templates you can start applying right away to improve service, reduce costs, and ultimately generate the elusive loyalty that the 'dazzle factor' fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked. 'A business detective story, in which cherished truths are systematically investigated-and frequently debunked' -Dan Heath, coauthor of Decisive, Switch, and Made to Stick Matt Dixon is Executive Director of the Sales & Service Practice at CEB. He is a frequent contributor to the Harvard Business Review, and his previous book, The Challenger Sale, was a Wall Street Journal bestseller. Nick Toman is Senior Director of Research for CEB's Sales & Services Practice and is a frequent contributor to the Harvard Business Review. Rick DeLisi is Senior Director of Advisory Services for CEB's Sales & Service Practice and a noted public speaker and facilitator.
Book Synopsis The Deja Vu Experience by : Alan S. Brown
Download or read book The Deja Vu Experience written by Alan S. Brown and published by Psychology Press. This book was released on 2004-07-01 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most of us have been perplexed by a strange sense of familiarity when doing something for the first time. We feel that we have been here before, or done this before, but know for sure that this is impossible. In fact, according to numerous surveys, about two-thirds of us have experienced déjà vu at least once, and most of us have had multiple experiences. There are a number of credible scientific interpretations of déjà vu, and this book summarizes the broad range of published work from philosophy, religion, neurology, sociology, memory, perception, psychopathology, and psychopharmacology. This book also includes discussion of cognitive functioning in retrieval and familiarity, neuronal transmission, and double perception during the déjà vu experience.
Book Synopsis The Excellent Experience by : C. David Crouch
Download or read book The Excellent Experience written by C. David Crouch and published by iUniverse. This book was released on 2013-11 with total page 485 pages. Available in PDF, EPUB and Kindle. Book excerpt: In his new guide, author C. David Crouch reveals the eighty-three principles of excellentology to help you build excellence in your life. Using "building a house" as a metaphor, he guides you in your own personal journey toward excellence. You can learn how to - lay a strong foundation by developing a mission, vision, principles, and standards; - recognize five pillars of performance that map a clear path toward excellence; - assemble a roof that allows you to measure your progress at the organizational, team, and individual levels; and - improve your ability to lead yourself and others toward excellence. By applying the model in five diverse environments-an organization, a team, a church, a family, and an individual life-Crouch demonstrates its effective use for any endeavor. He also applies his model for excellence to a sixth environment-the United States of America-revealing some interesting considerations. Build a life of joy, peace, significance, and fulfillment for yourself and those around you with The Excellent Experience.
Book Synopsis The Transportation Experience by : William L. Garrison
Download or read book The Transportation Experience written by William L. Garrison and published by Oxford University Press. This book was released on 2014-03 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A history of the development of transportation systems, with suggestions for further efficiency"--Provided by publisher.
Book Synopsis The Varieties of Religious Experience by : William James
Download or read book The Varieties of Religious Experience written by William James and published by . This book was released on 1920 with total page 562 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Employee Experience by : Tracy Maylett
Download or read book The Employee Experience written by Tracy Maylett and published by John Wiley & Sons. This book was released on 2017-01-10 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin...and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.
Book Synopsis Your Professional Experience Handbook by : Michael Cavanagh
Download or read book Your Professional Experience Handbook written by Michael Cavanagh and published by Pearson Australia. This book was released on 2014-08-01 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Australian handbook presents detailed, practical advice on how preservice teachers can confidently approach professional experience placements and the work they undertake with their mentors. Throughout the text important research-based evidence and theoretical frameworks are highlighted to provide a lens through which professional experiences can be analysed. By providing a strong theoretical foundation, the handbook is designed to help preservice teachers to make sense of their classroom experiences and provide guidance on how to improve their pedagogy.
Book Synopsis Romanticism and Theatrical Experience by : Jonathan Mulrooney
Download or read book Romanticism and Theatrical Experience written by Jonathan Mulrooney and published by Cambridge University Press. This book was released on 2019-01-10 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bringing together studies in theater history, print culture, and literature, this book offers a new consideration of Romantic-period writing in Britain. Recovering a wide range of theatrical criticism from newspapers and periodicals, some of it overlooked since its original publication in Regency London, Jonathan Mulrooney explores new contexts for the work of the actor Edmund Kean, essayist William Hazlitt, and poet John Keats. Kean's ongoing presence as a figure in the theatrical news presented readers with a provocative re-imagining of personal subjectivity and a reworking of the British theatrical tradition. Hazlitt and Keats, in turn, imagined the essayist and the poet along similar theatrical lines, reframing Romantic prose and poetics. Taken together, these case studies illustrate not only theater's significance to early nineteenth-century Londoners, but also the importance of theater's textual legacies for our own re-assessment of 'Romanticism' as a historical and cultural phenomenon.
Book Synopsis The Ayahuasca Experience by : Ralph Metzner
Download or read book The Ayahuasca Experience written by Ralph Metzner and published by Simon and Schuster. This book was released on 2014-03-02 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: An exploration of the chemical, biological, psychological, and experiential dimensions of ayahuasca • Details the scientific discovery of ayahuasca’s sophisticated psychoactive delivery system in the brain and body and its potential applications in medicine and psychology • Includes contributions from Dennis J. McKenna, Ph.D., J. C. Callaway, Ph.D., and Charles S. Grob, M.D., on the ethnopharmacology, psychology, phytochemistry, and neuropharmacology of ayahuasca • Provides 24 firsthand accounts of ayahuasca experiences and resulting life changes Widely recognized by anthropologists as the most powerful and widespread shamanic hallucinogen, ayahuasca has been used by native Indian and mestizo shamans in Peru, Colombia, and Ecuador for healing and divination for thousands of years. Made from the Amazonian vine Banisteriopsis caapi and the DMT-laden leaf of Psychotria viridis, ayahuasca is regarded as the embodiment of intelligent plant beings who can offer spiritual teachings and healing knowledge to those who respectfully engage with them. Many Western-trained physicians and psychologists now acknowledge that ayahuasca allows access to spiritual dimensions of consciousness, otherworldly realms and beings, and visionary experiences indistinguishable from classic religious mysticism. With contributions from leading psychoactive scholars Dennis J. McKenna, Ph.D., Charles S. Grob, M.D., and J. C. Calloway, Ph.D., on the ethnopharmacology, psychology, phytochemistry, and neuropharmacology of ayahuasca, Ralph Metzner provides a comprehensive exploration of the chemical, biological, psychological, and experiential dimensions of this Amazonian hallucinogen. He includes more than 20 firsthand accounts from people who have participated in ayahuasca rituals and experienced major life changes as a result. He details the scientific discovery of ayahuasca’s sophisticated psychoactive delivery system in the brain and body as well as the deep psychological impact of this potent entheogen. He concludes with his own findings on ayahuasca, including its applications in medicine and psychology, and compares the worldview revealed by ayahuasca visions to that of modern cultures.
Book Synopsis Passion Week Experience by : Chad Balthrop
Download or read book Passion Week Experience written by Chad Balthrop and published by Lulu.com. This book was released on 2012-02-24 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt: No single individual has had more influence on the history of the world than Jesus Christ. For generations, His life and teaching have transformed individuals and communities. Our modern view of freedom, civil rights, generosity, compassion, and humility are the direct result of His influence. His life and the message of the cross is so compelling that even skeptics find themselves living in a cruciform shaped culture. It's a life worth knowing. The Passion Week Experience is an interactive experience through the stations of the cross. You will discover the events that led to the death, burial, and resurrection of Jesus Christ. This modern approach to an ancient practice will connect you with the most significant moment in history. Each station will immerse you in an environment that enables you to experience the meaning and emotion of that time. This book will be your guide.
Book Synopsis Religion, Spirituality and the Near-Death Experience by : Mark Fox
Download or read book Religion, Spirituality and the Near-Death Experience written by Mark Fox and published by Routledge. This book was released on 2003-12-16 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through the Valley of the Shadow of Death is a dramatic and sustained response to decades of research into near-death experiences (NDEs) - the first to credibly bridge the gap between the competing factions of science and spirituality.
Book Synopsis The Immediacy of Mystical Experience in the European Tradition by : Miklós Vassányi
Download or read book The Immediacy of Mystical Experience in the European Tradition written by Miklós Vassányi and published by Springer. This book was released on 2017-01-19 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume examines mystical experiences as portrayed in various ways by “authors” such as philosophers, mystics, psychoanalysts, writers, and peasant women. These “mystical authors” have, throughout the ages, attempted to convey the unsayable through writings, paintings, or oral stories. The immediate experience of God is the primary source and ultimate goal of these mystical expressions. This experience is essentially ineffable, yet all mystical authors, either consciously or unconsciously, feel an urge to convey what they have undergone in the moments of rapture. At the same time they are in the role of intermediaries: the goal of their self-expression – either written, painted or oral – is to make others somehow understand or feel what they have experienced, and to lead others toward the spiritual goal of human life. This volume studies the mystical experiences and the way they have been described or portrayed in West-European culture, from Antiquity to the present, from an interdisciplinary perspective, and approaches the concept of “immediate experience” in various ways.
Book Synopsis Sacrifice in Religious Experience by : Albert I. Baumgartner
Download or read book Sacrifice in Religious Experience written by Albert I. Baumgartner and published by BRILL. This book was released on 2018-09-24 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents revised papers delivered at the 1998 and 1999 Taubes Minerva Center for Religious Anthropology conferences. The papers from the 1998 conference discuss the role of sacrifice in religious experience from a comparative perspective. Those from the second conference examine alternatives to sacrifice. The first theme has been much elaborated in recent scholarship, and the essays here participate in that on-going inquiry. The second theme has been less explored, and the goal of this volume is to stimulate examination of the topic by offering a set of test cases. In both sections of the volume a wide variety of religious traditions are considered. The essays show that in spite of the inclination we may sometimes have to consider sacrifice part of the idolatrous past, long overcome, it remains a persistent and meaningful part of religious experience.
Book Synopsis John Dewey's Ecology of Experience by : Kai Alhanen
Download or read book John Dewey's Ecology of Experience written by Kai Alhanen and published by BoD - Books on Demand. This book was released on 2018-12-18 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: John Dewey’s philosophy is becoming extremely relevant for our times. From being one of the best-known thinkers in the world in the early 1900s, Dewey’s ideas went into near oblivion for decades. Now it seems that his philosophy was well ahead of his time. Most notably, he created a new philosophy of experience that enables us to rethink our place within nature. The main innovation of Dewey’s thinking was his new way of understanding the experience of all living beings. Influenced by the theory of evolution, he understood experience as a continuously developing interaction between acting individuals and their environments. From this perspective, Dewey detected the fragmentation of experiences inherent within the modern way of life. The tools he developed to counter this are based upon learning collectively from individual experiences. John Dewey’s Ecology of Experience reveals the relevance of Dewey’s ideas for our contemporary social, political and ecological crises. It creates a comprehensive picture of his thinking on human psychology, education, ethics, science, art and religion. In its conclusion, the book assesses the main theme in his political philosophy: the democratic way of life.
Book Synopsis Military Experience in the Age of Reason by : Christopher Duffy
Download or read book Military Experience in the Age of Reason written by Christopher Duffy and published by Routledge. This book was released on 2005-12-20 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 1987. Routledge is an imprint of Taylor & Francis, an informa company.
Download or read book Field Experience written by Naijian Zhang and published by SAGE Publications. This book was released on 2015-02-11 with total page 485 pages. Available in PDF, EPUB and Kindle. Book excerpt: A blueprint for doing clinical work in field experience, Field Experience: Transitioning from Student to Professional aids students in developing their professional identity on their journey toward becoming a counselor. Authors Naijian Zhang and Richard D. Parsons help students integrate the knowledge they learn across the curriculum by presenting a roadmap of how to start, navigate, and finish a practicum or internship. Throughout the book, coverage of CACREP standards, case illustrations, exercises, and real-life examples create an accessible overview of the entire transitioning process. Field Experience is part of the SAGE Counseling and Professional Identity Series, which targets specific competencies identified by CACREP (Council for Accreditation of Counseling and Related Programs).
