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Experiencing Quality
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Book Synopsis Quality of Experience by : Sebastian Möller
Download or read book Quality of Experience written by Sebastian Möller and published by Springer. This book was released on 2014-07-08 with total page 431 pages. Available in PDF, EPUB and Kindle. Book excerpt: This pioneering book develops definitions and concepts related to Quality of Experience in the context of multimedia- and telecommunications-related applications, systems and services and applies these to various fields of communication and media technologies. The editors bring together numerous key-protagonists of the new discipline “Quality of Experience” and combine the state-of-the-art knowledge in one single volume.
Book Synopsis Quality in Audiology by : Brian Taylor
Download or read book Quality in Audiology written by Brian Taylor and published by Plural Publishing. This book was released on 2013-04-30 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Achieving Customer Experience Excellence through a Quality Management System by : Alka Jarvis
Download or read book Achieving Customer Experience Excellence through a Quality Management System written by Alka Jarvis and published by Quality Press. This book was released on 2016-07-08 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are in what many call The Age of the Customer. Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations and demands worldwide have forced organizations to transform themselves and prepare for the customer experience (CX) battlefield. This landmark book addresses: What customer experience really means Why it matters Whether it has any substantial business impact What your organization can do to deliver and sustain your CX efforts, and How we got to this particular point in CX history This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.
Book Synopsis Multimedia Quality of Experience (QoE) by : Chang Wen Chen
Download or read book Multimedia Quality of Experience (QoE) written by Chang Wen Chen and published by John Wiley & Sons. This book was released on 2016-01-19 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Multimedia Quality of Experience (QoE) Current Status and Future Requirements Multimedia Quality of Experience (QoE): Current Status and Future Requirements discusses the current status of QoE (Quality of Experience) research, providing guidelines on QoE assessment and management practice. Moreover, it covers many different aspects of QoE research, including definitions, standardization (ITU, ETSI, IEEE, IETF), measurement, management, and architectures. In addition, the authors bring together contributions from recognized experts (worldwide) in the area of subjective and objective QoE video assessment. Discusses the current status of QoE research; reporting the latest advances from various standardization bodies Provides guidelines on QoE assessment and management practice Explores methods, means, and architectures of QoE Considers future requirements of QoE
Book Synopsis Aesthetic Quality and Aesthetic Experience by :
Download or read book Aesthetic Quality and Aesthetic Experience written by and published by BRILL. This book was released on 2022-02-22 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis High-Quality Visual Experience by : Marta Mrak
Download or read book High-Quality Visual Experience written by Marta Mrak and published by Springer Science & Business Media. This book was released on 2010-09-08 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: Last few years have seen rapid acceptance of high-definition television (HDTV) technology around the world. This technology has been hugely successful in delivering more realistic television experience at home and accurate imaging for professional applications. Adoption of high definition continues to grow as consumers demand enhanced features and greater quality of content. Following this trend, natural evolution of visualisation technologies will be in the direction of fully realistic visual experience and highly precise imaging. However, using the content of even higher resolution and quality is not straightforward as such videos require significantly higher access bandwidth and more processing power. Therefore, methods for radical reduction of video bandwidth are crucial for realisation of high visual quality. Moreover, it is desirable to look into other ways of accessing visual content, solution to which lies in innovative schemes for content delivery and consumption. This book presents selected chapters covering technologies that will enable greater flexibility in video content representation and allow users to access content from any device and to interact with it.
Book Synopsis Quality Experience Telemetry by : Alka Jarvis
Download or read book Quality Experience Telemetry written by Alka Jarvis and published by Quality Press. This book was released on 2018-04-03 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an important and timely book. Students of organizational behavior for the last 15 years have been asking how to integrate the technology of data gathering and data analysis with critical organizational challenges. This book shows how to do that, using the field of customer service to illustrate the broader point. This volume allows lay readers to understand telemetry and helps them enhance their data-gathering activities to strengthen customer relations. Author of The Agenda Mover: When Your Good Idea Is Not Enough and Transforming the Clunky Organization: Pragmatic Skills for Breaking Inertia (Cornell University Press) Telemetry is an automated way of collecting data at remote sites or locations, and transmitting it to collectors at receiving site for monitoring, analyzing, and driving improvement actions. This book provides the necessary knowledge and information to understand the telemetry infrastructure and associated details. It will enable readers to implement a telemetry program to address customer experience pain and improve customer experience. The authors of this book have all served in different roles and capacities in one of Silicon Valley's premier technology companies. These roles include software engineering, customer assurance, quality management, technology development, and implementation. Their paths intersected in the area of quality management, and they have witnessed first-hand how the latest technology/market transitions around Internet of Things (IoT), digitization, and telemetry are impacting the company they work, as well as the high-tech industry and global economy as a whole. The real-time nature of data and the advent of machine-learning algorithms have set the stage for a new era that the authors call adaptive customer experience. The premise of this concept is that real-time availability of customer experience data opens the door for real-time responses based on machine-learning algorithms. This creates an unprecedented opportunity to change the relationship between customers and the systems they depend on in their digital world. The proliferation of sensors and improvements in data science capabilities are creating an environment where the possibilities for telemetry are limitless. The book provides several examples of use cases and applications that help bring telemetry to life.
Book Synopsis Quality of Experience Engineering for Customer Added Value Services by : Abdelhamid Mellouk
Download or read book Quality of Experience Engineering for Customer Added Value Services written by Abdelhamid Mellouk and published by John Wiley & Sons. This book was released on 2014-07-09 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.
Author :National Academies of Sciences, Engineering, and Medicine Publisher :National Academies Press ISBN 13 :0309443040 Total Pages :99 pages Book Rating :4.3/5 (94 download)
Book Synopsis Quality in the Undergraduate Experience by : National Academies of Sciences, Engineering, and Medicine
Download or read book Quality in the Undergraduate Experience written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2016-06-16 with total page 99 pages. Available in PDF, EPUB and Kindle. Book excerpt: Students, parents, and government agencies need as much information as possible about the outcomes of the higher education experience and the extent to which they can expect a fair return on their investment in higher education.In order to better understand the concept of quality - enabling students to acquire knowledge in a variety of disciplines and deep knowledge in at least one discipline, as well as to develop a range of skills and habits of mind that prepare them for career success, engaged citizenship, intercultural competence, social responsibility, and continued intellectual growth - an ad hoc planning committee of the National Academies of Sciences, Engineering, and Medicine Board on Higher Education and Workforce, with funding from the Lumina Foundation, organized a workshop in Washington, D.C., on December 14-15, 2015.This report summarizes the presentations and discussion of that event.
Book Synopsis Assessing the Quality of Experience of Cloud Gaming Services by : Steven Schmidt
Download or read book Assessing the Quality of Experience of Cloud Gaming Services written by Steven Schmidt and published by Springer Nature. This book was released on 2022-09-07 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an overview of concepts and challenges in intis investigated using structural equation modeling. The conveyed understanding of gaming QoE, empirical eraction quality in the domain of cloud gaming services. The author presents a unified evaluation approach by combining quantitative subjective assessment methods in a concise way. The author discusses a measurement tool, Gaming Input Quality Scale (GIPS), that assesses the interaction quality of such a service available. Furthermore, the author discusses a new framework to assess gaming Quality of Experience (QoE) using a crowdsourcing approach. Lastly, based on a large dataset including dominant network and encoding conditions, the evaluation method is investigated using structural equation modeling. The conveyed understanding of gaming QoE, empirical findings, and models presented in this book should be of particular interest to researchers working in the fields of quality and usability engineering, as well as service providers and network operators.
Book Synopsis Quality of Experience Modeling for Cloud Gaming Services by : Saman Zadtootaghaj
Download or read book Quality of Experience Modeling for Cloud Gaming Services written by Saman Zadtootaghaj and published by Springer Nature. This book was released on 2022-05-04 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the development of a gaming quality model to predict the gaming Quality of Experience (QoE) of players that could be used for planning the network service or quality monitoring of cloud gaming services. The author presents a model that is developed following a modular structure approach that keeps the different types of impairments separately. The book shows how such a modular structure allows developing a sustainable model as each component can be updated by advances in that specific research area or technology. The presented gaming quality model takes into account two modules of video quality and input quality. The latter considers the interactivity aspects of gaming. The video quality module offers a series of models that differ depending on the level of access to the video stream information, allowing high flexibility for service providers regarding the positions of measuring points within their system. In summary, the present book focuses on (1) creation of multiple image/video and cloud gaming quality datasets, (2) development of a gaming video classification, and (3) development of a series of gaming QoE models to predict the gaming QoE depending on the level of access to the video stream information.
Book Synopsis Effects of Data Overload on User Quality of Experience by : Josephina Antoniou
Download or read book Effects of Data Overload on User Quality of Experience written by Josephina Antoniou and published by Springer Nature. This book was released on 2022-07-22 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book introduces a unique perspective on the use of data from popular emerging technologies and the effect on user quality of experience (QoE). The term data is first refined into specific types of data such as financial data, personal data, public data, context data, generated data, and the popular big data. The book focuses the responsible use of data, with consideration to ethics and wellbeing, in each setting. The specific nuances of different technologies bring forth interesting case studies, which the book breaks down into mathematical models so they can be analyzed and used as powerful tools. Overall, this perspective on the use of data from popular emerging technologies and the resulting QoE analysis will greatly benefit researchers, educators and students in fields related to ICT studies, especially where there is additional interest in ethics and wellbeing, user experience, data management, and their link to emerging technologies.
Book Synopsis Quality of Experience for Multimedia by : Abdelhamid Mellouk
Download or read book Quality of Experience for Multimedia written by Abdelhamid Mellouk and published by John Wiley & Sons. This book was released on 2013-12-04 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on a convergence of network technologies, the Next Generation Network (NGN) is being deployed to carry high quality video and voice data. In fact, the convergence of network technologies has been driven by the converging needs of end-users. The perceived end-to-end quality is one of the main goals required by users that must be guaranteed by the network operators and the Internet Service Providers, through manufacturer equipment. This is referred to as the notion of Quality of Experience (QoE) and is becoming commonly used to represent user perception. The QoE is not a technical metric, but rather a concept consisting of all elements of a user's perception of the network services. The authors of this book focus on the idea of how to integrate the QoE into a control-command chain in order to construct an adaptive network system. More precisely, in the context of Content-Oriented Networks used to redesign the current Internet architecture to accommodate content-oriented applications and services, they aim to describe an end-to-end QoE model applied to a Content Distribution Network architecture. About the Authors Abdelhamid Mellouk is Full Professor at University of Paris-Est C-VdM (UPEC), Networks & Telecommunications (N&T) Department and LiSSi Laboratory, France. Head of several executive national and international positions, he was the founder of the Network Control Research activity at UPEC with extensive international academic and industrial collaborations. His general area of research is in adaptive real-time control for high-speed new generation dynamic wired/wireless networks in order to maintain acceptable Quality of Service/Experience for added-value services. He is an active member of the IEEE Communications Society and has held several offices including leadership positions in IEEE Communications Society Technical Committees. Said Hoceini is Associate Professor at University of Paris-Est C-VdM (UPEC), Networks & Telecommunications (N&T) Department and LiSSi Laboratory, France. His research focuses on routing algorithms, quality of service, quality of experience, and wireless sensor networks, as well as bio-inspired artificial intelligence approaches. His work has been published in several international conferences and journals and he serves on several TPCs. Hai Anh Tran is Associate Professor at the Hanoi University of Science and Technology (HUST), Vietnam. His research focuses on QoE aspects, QoS adaptive control/command mechanisms, wired routing, as well as bio-inspired artificial intelligence approaches.
Book Synopsis The Influence of Delay on Cloud Gaming Quality of Experience by : Saeed Shafiee Sabet
Download or read book The Influence of Delay on Cloud Gaming Quality of Experience written by Saeed Shafiee Sabet and published by Springer Nature. This book was released on 2022-06-18 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an understanding of the impact of delay on cloud gaming Quality of Experience (QoE) and proposes techniques to compensate for this impact, leading to a better gaming experience when there are network delays. The author studies why some games in the cloud are more delay sensitive than others by identifying game characteristics influencing a user's delay perception and predicting the gaming QoE degraded by the delay. The author also investigates the impact of jitter and serial-position effects on gaming QoE and delay. Using the insight gained, the author presents delay compensation techniques that can mitigate the negative influence of delay on gaming QoE that use the game characteristics to adapt the games.
Book Synopsis Quality of Experience and Learning in Information Systems by : Josephina Antoniou
Download or read book Quality of Experience and Learning in Information Systems written by Josephina Antoniou and published by Springer Nature. This book was released on 2020-09-01 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book shows how researchers, practitioners, and designers can improve user experiences with technology by understanding various user learning styles and characteristics when they interact with new and challenging applications and interfaces. Quality of experience in this new technological environment is affected by the learning curve involved in being able to use the new interfaces in a satisfactory way. The author explores the variations in quality of experience when considering learning and ethics when interacting with new, emerging technologies. The author shows how results can be applied to technologies such as big data, AI, 5G, and Internet of Things (IoT). Taken into account are also safety and security requirements, context, environment, etc. The book explores the idea of learning, ethics, and the idea that there exists a “recipe” for a satisfactory interaction with technology if such relevant parameters are taken into consideration. Analyzes user habits to improve quality of experience when interacting with technology; Shows how to apply quality of service techniques to 5G, IoT, big data and AI; Uses behavior models to analyze interactions to improve the user quality of experience.
Book Synopsis Achieving Customer Experience Excellence through a Quality Management System by : Alka Jarvis
Download or read book Achieving Customer Experience Excellence through a Quality Management System written by Alka Jarvis and published by Quality Press. This book was released on 2016-07-04 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: A case for seeing customer experience, CX, and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies.
Book Synopsis A Case Study of the Effects of Implementing Total Quality Management at Perry Printing Corporation and Implications for Adult Learning by : John Douglas Miller
Download or read book A Case Study of the Effects of Implementing Total Quality Management at Perry Printing Corporation and Implications for Adult Learning written by John Douglas Miller and published by . This book was released on 1995 with total page 694 pages. Available in PDF, EPUB and Kindle. Book excerpt:
