Becoming A Leader

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Author :
Publisher : Whitaker House
ISBN 13 : 1603741291
Total Pages : 201 pages
Book Rating : 4.6/5 (37 download)

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Book Synopsis Becoming A Leader by : Dr. Myles Monroe

Download or read book Becoming A Leader written by Dr. Myles Monroe and published by Whitaker House. This book was released on 2008-11-21 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: Best-selling author Dr. Myles Munroe reveals the secrets of dynamic leadership that will turn your leadership potential into a potent reality. Within each of us lies the potential to be an effective leader!

The 9 Virtues of Exceptional Leaders

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Author :
Publisher :
ISBN 13 : 9781944193157
Total Pages : 314 pages
Book Rating : 4.1/5 (931 download)

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Book Synopsis The 9 Virtues of Exceptional Leaders by : N. Karl Haden

Download or read book The 9 Virtues of Exceptional Leaders written by N. Karl Haden and published by . This book was released on 2016-01-19 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone has the inborn capacity to lead - it is only a matter of unlocking that potential. This book enables you to do just that, building on your natural ability and nurturing your leadership habits through specific behaviors. Throughout the book, the authors examine these habits and behaviors in detail and align them with The Nine Virtues: Humility, Honesty, Courage, Perseverance, Hope, Charity, Balance, Wisdom, and Justice. In addition homework exercises at the end of each chapter - practical suggestions for developing the virtues - show you how to unlock your leadership potential. Effective leaders are not simply people who know a lot about good leadership; they are people who practice it every day. With the guidance in this book, you too can become the leader you were meant to be.

Touching The Excellence: 3 Keys to Unlock Your Transformation Journey

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Author :
Publisher : Clever Fox Publishing
ISBN 13 :
Total Pages : 178 pages
Book Rating : 4./5 ( download)

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Book Synopsis Touching The Excellence: 3 Keys to Unlock Your Transformation Journey by : Rajesh Pooppotte

Download or read book Touching The Excellence: 3 Keys to Unlock Your Transformation Journey written by Rajesh Pooppotte and published by Clever Fox Publishing. This book was released on with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Step into a world of self-discovery and transformation with "Touching the Excellence". This book is your compass on the path to achieving greatness within yourself, unravelling the secrets of personal excellence through a simple yet powerful framework - Awareness, Accountability, and Action. Within these pages, you will embark on an extraordinary inner growth and self-mastery expedition. Uncover the hidden treasures of self-awareness as you delve into the first 'A' - Awareness. Learn how to navigate the maze of your thoughts, emotions, and beliefs, gaining profound insights into your true self. As you venture further into the journey, you will encounter the second 'A' - Accountability. Embrace the power of taking ownership of your life and choices, for personal excellence finds its roots in this realm of responsibility. Discover the immense strength that comes from recognising your impact on the world and harnessing it to steer your life towards greatness. But the transformation doesn't end there. The third 'A' - Action, will guide you through the final stretch of your voyage. Unleash the force of action to bridge the gap between aspiration and achievement. Learn how to convert intentions into purposeful strides, as you march boldly towards the life of excellence you have always envisioned.

Everyone Deserves a Great Manager

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Author :
Publisher : Simon & Schuster
ISBN 13 : 1982112077
Total Pages : 208 pages
Book Rating : 4.9/5 (821 download)

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Book Synopsis Everyone Deserves a Great Manager by : Scott Jeffrey Miller

Download or read book Everyone Deserves a Great Manager written by Scott Jeffrey Miller and published by Simon & Schuster. This book was released on 2019-10-08 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to become a great manager in this Wall Street Journal bestseller from the leadership experts at FranklinCovey. The essential guide when you make the challenging yet rewarding leap to manager. Based on nearly a decade of research on what makes managers successful, Everyone Deserves a Great Manager includes field-tested tips, techniques, and the top advice from hundreds of thousands of managers all over the world. Organized by the four main roles every manager fills, this must-read guide focuses on how to lead yourself, people, teams, and change to success. No matter what your current problem or time constraint, pick up a helpful tip in ten minutes or glean an entire skillset by developing people skills and clarity through straightforward advice. Dive into common managerial tasks like one-on-ones, giving feedback, delegating, hiring, building team culture, and leading remote teams, with useful worksheets and a list of questions for your next interview. An approachable, engaging style using real-world stories, Everyone Deserves a Great Manager provides the blueprint for becoming the great manager every team deserves.

Myles Munroe on Leadership

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Author :
Publisher : Christian Living Books
ISBN 13 : 9781562291150
Total Pages : 0 pages
Book Rating : 4.2/5 (911 download)

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Book Synopsis Myles Munroe on Leadership by : Myles Munroe

Download or read book Myles Munroe on Leadership written by Myles Munroe and published by Christian Living Books. This book was released on 1997-10 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will give you a whole new perspective on what it means to become an effective leader. This book is a gallery of superb ideas on leadership and how it relates to influence; self-mastery, determination, courage, criticism and countless other eye-opening ideas. Myles Munroe On Leadership will reveal to you infinite possibilities for reaching your full leadership potential. Rediscover your hidden talents for leadership at the highest level possible. Here are the answers you have always wanted. Dr. Munroe takes the mystery out of leadership by unlocking the secrets of over 150 enlightening new insights.

Alive at Work

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Author :
Publisher : Harvard Business Press
ISBN 13 : 1633694267
Total Pages : 205 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Alive at Work by : Daniel M. Cable

Download or read book Alive at Work written by Daniel M. Cable and published by Harvard Business Press. This book was released on 2018-03-06 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: Poll after poll has confirmed that an astonishing number of workers are disengaged from their work. Why is this happening? And how can we fix the problem? In this bold, enlightening book, social psychologist and professor Daniel M. Cable takes leaders into the minds of workers and reveals the surprising secret to restoring their zest for work. Disengagement isn't a motivational problem, it's a biological one. Humans aren't built for routine and repetition. We're designed to crave exploration, experimentation, and learning--in fact, there's a part of our brains, which scientists have coined "the seeking system," that rewards us for taking part in these activities. But the way organizations are run prevents many of us from following our innate impulses. As a result, we shut down. Things need to change. More than ever before, employee creativity and engagement are needed to win. Fortunately, it won't take an extensive overhaul of your organizational culture to get started. With small nudges, you can personally help people reach their fullest potential. Alive at Work reveals: How to encourage people to bring their best selves to work and use their greatest strengths to help your organization flourish How to build creative environments that motivate people to share ideas, work smarter, and embrace change How to enhance people's connection to their work and your customers How to create personalized experiences that help people feel a deeper sense of purpose Filled with fascinating stories from the author's extensive research, Alive at Work is the inspirational guide that you need to tap into the passion, creativity, and purpose fizzing beneath the surface of every person who falls under your leadership.

Leadership Unleashed: Inspiring Excellence

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Author :
Publisher : Silviu Ciuta
ISBN 13 :
Total Pages : 154 pages
Book Rating : 4./5 ( download)

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Book Synopsis Leadership Unleashed: Inspiring Excellence by : Silviu Ciuta

Download or read book Leadership Unleashed: Inspiring Excellence written by Silviu Ciuta and published by Silviu Ciuta. This book was released on with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership is an age-old concept, one that has guided the destinies of nations, organizations, and individuals alike. It's the beacon that has illuminated the path to progress, the driving force behind great achievements, and the linchpin holding together teams and communities. Effective leadership is the catalyst for growth and innovation, the cornerstone of success. It is the art of inspiring and guiding others towards a common vision, and it's as relevant today as it has ever been. In this introduction, we will embark on a journey to explore the multifaceted world of leadership, uncovering its essence and the fundamental principles that underpin it. We will dive deep into the critical components of effective leadership, drawing from a rich tapestry of real-world examples, case studies, and the wisdom of thought leaders. The Unending Relevance of Leadership Leadership is not a fad that comes and goes with the tides of time. It is an enduring concept, ever-relevant, and ever-necessary. Whether we look at historical figures like Mahatma Gandhi, Abraham Lincoln, or Nelson Mandela, who led nations to freedom and equality, or contemporary business leaders like Elon Musk and Sheryl Sandberg, who drive innovation and change the world, the influence of leadership is omnipresent. In today's rapidly evolving world, leadership is not a static concept; it adapts and transforms with the challenges and opportunities of the times. It is agile, versatile, and indispensable. In an era defined by technological disruption, global interconnectedness, and fast-paced change, the demand for effective leadership has never been greater. We face complex problems and global crises that require astute guidance, creative problem-solving, and a shared sense of purpose. In this context, leadership emerges as a beacon of hope and progress. The Leadership Landscape The leadership landscape is diverse and rich, characterized by a myriad of styles and approaches. From autocratic leadership to servant leadership, from transformational leadership to situational leadership, there is no one-size-fits-all model of leadership. Effective leaders are chameleons, capable of adapting their style to suit the needs and dynamics of their teams and organizations. One prevailing concept that has gained prominence in recent years is the idea of "Radical Candor." Radical Candor advocates for a leadership approach that combines caring personally about your team members with the willingness to challenge them directly. It's a framework that promotes open and honest communication as the foundation for trust and growth. The Leader's Role: Inspire and Motivate A cornerstone of effective leadership is the ability to inspire and motivate. Leaders do not merely manage; they ignite the fires of enthusiasm, vision, and purpose in those they lead. Whether it's a coach rallying a sports team for victory, a CEO charting the course for a multinational corporation, or a teacher nurturing the potential of young minds, the art of inspiration and motivation is universal. To be an effective leader means to be a source of positive influence. It means setting an example, demonstrating commitment, and fostering an environment where others can thrive. A leader is a torchbearer of values and principles, and their actions resonate with those they lead. SMART Goals and Relationship Building Effective leaders are goal-oriented. They understand the importance of setting clear, Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) goals. SMART goals serve as beacons, guiding the way forward, and they provide a metric for measuring progress. Furthermore, these leaders recognize that achieving SMART goals is not a solitary endeavor but a collaborative one. Relationship building is the mortar that holds the bricks of goals together. It's the human connection, trust, and understanding that transforms a group of individuals into a cohesive, high-performing team. Effective leaders recognize the power of interpersonal relationships, and they invest time and energy in building strong bonds with their team members. Leader Qualities: Integrity, Adaptability, Honesty, and Commitment Leadership is not just about the position or title one holds; it's about the qualities one embodies. Leaders who command respect and admiration possess qualities such as integrity, adaptability, honesty, and unwavering commitment. Integrity is the bedrock of trust. Effective leaders follow through on promises and act ethically in all situations. They are consistent in their values and actions, establishing a foundation of trust that their teams can rely on. Adaptability is a mark of a great leader. In a world of uncertainty and change, the ability to pivot, innovate, and thrive in new circumstances is paramount. Great leaders embrace change as an opportunity for growth and lead their teams through transitions with resilience and grace. Honesty is the currency of credibility. Leaders who are candid and transparent earn the trust and respect of their team members. They communicate openly, even in difficult situations, and this honesty fosters a culture of transparency and accountability. Commitment is the driving force behind any significant achievement. Leaders set objectives and demonstrate unwavering dedication to their realization. Their commitment is infectious, motivating their teams to strive for excellence. The Art of Managing Performance Effectively Leadership is not merely about setting a vision; it's about execution and performance management. Effective leaders understand that managing performance is a multifaceted process that begins with dialogue and ends with growth. This is where the concept of Radical Candor comes into play. Leaders who care personally about their team members and challenge them directly set the stage for performance improvement. By asking team members what they believe should be improved, showing them areas of opportunity, explaining the "why" behind improvements, and setting SMART goals while offering support, leaders create a nurturing yet accountable environment where individuals can thrive.

The Nibble Theory and the Kernel of Power

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Author :
Publisher : Paulist Press
ISBN 13 : 9780809141876
Total Pages : 88 pages
Book Rating : 4.1/5 (418 download)

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Book Synopsis The Nibble Theory and the Kernel of Power by : Kaleel Jamison

Download or read book The Nibble Theory and the Kernel of Power written by Kaleel Jamison and published by Paulist Press. This book was released on 2004 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: The late author, one of the first women to enter the field of management consulting, experienced what she described as "nibbles"--little bites that life takes out of a person's self confidence. She offers a process for dealing with the world that moves the reader toward personal power and growth arising out of the unique values and strengths of each person.

Awaken Your Authentic Self

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Author :
Publisher : Tony Fahkry
ISBN 13 : 1945796405
Total Pages : 238 pages
Book Rating : 4.9/5 (457 download)

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Book Synopsis Awaken Your Authentic Self by : Tony Fahkry

Download or read book Awaken Your Authentic Self written by Tony Fahkry and published by Tony Fahkry. This book was released on 2017-03-17 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if I told you that complete acceptance of our identity is fundamental to our way of life, since every interaction emerges from our authentic self? The number one problem nowadays is the fact we have lost contact with our true identity. We subscribe to ideologies and beliefs regarding who we should be because we want to be accepted. This comes at a cost to our self-worth, since we give up an aspect of ourselves and lose our authenticity. Are you tired of not having your personal needs met? Do you want to live a better life but don't know how? My book will help you reconnect you with the core of your essential self. It is a move away from whom you should be, which is adopted by popular culture. My book invites you to reconnect with the deepest part of your being, which knows who you are and how you should live. * You have more power than you realise. * More genius than you can imagine. * More wisdom and knowledge than you can ever access. * When you let go of the false belief that you are lacking or inadequate, in that moment, you arouse your potential. This is not a patronising statement to seduce you into a false belief. You have unlimited power, and accessing that power is the basis of my book 'Awaken Your Authentic Self.' My name is Tony Fahkry. I am a three-time author, expert speaker and life coach for over 15 years. I believe everyone has great potential within them. It is a matter of awakening it to reach your most efficient level. By focusing on what is meaningful to you, my book will bring value to your life by helping you think clearly and make decisions in alignment with who you are. My book will help you discover your genius, talents and gifts and awakening your highest potential. If you are ready to break free from your limited beliefs, thoughts, and ideas of the world, I invite you to purchase your copy of 'Awaken Your Authentic Self' today, so you can experience the results I speak of. Unless you challenge the status quo, you will remain one of the masses. One has only to look to mainstream culture to see the effects the media and marketing hype have on our society. Don't become of the masses. You have so much potential within you waiting to come alive. Believe that you are worthy and capable of great things and it will become your reality. Awaken Your Authentic Self is endorsed by the international acclaimed spiritual author and silver prize winner of the Nautilus award, Dennis Merritt Jones, who wrote the foreword.

The CEO's 31-Day Power Plan: Unlocking Success through Essential Traits

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Author :
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 112 pages
Book Rating : 4./5 ( download)

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Book Synopsis The CEO's 31-Day Power Plan: Unlocking Success through Essential Traits by : Gerard Assey

Download or read book The CEO's 31-Day Power Plan: Unlocking Success through Essential Traits written by Gerard Assey and published by Gerard Assey. This book was released on 2023-11-20 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: This powerful guide: 'The CEO's 31-Day Power Plan: Unlocking Success through Essential Traits' is more than a book; it's a strategic roadmap for CEO’s and aspiring leaders. From visionary thinking to self-reflection, each day unveils a key trait essential for unlocking your leadership potential. Delve into traits like resilience, global perspective, emotional intelligence, and much more- gaining insights, with practical tips, and real-world examples. Learn why CEOs fail, discover the power of self-investment, and develop the mindset of a successful leader. The bonus chapter on etiquette and grooming adds the finishing touch. With actionable steps, this book is your daily companion, empowering you to embed these traits into your leadership DNA. Unlock success, one trait at a time. Your transformation begins now!

Exceptional SelfEmpowerment: the Key to Unlocking Your Great Leadership

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Author :
Publisher :
ISBN 13 : 9781976819964
Total Pages : 343 pages
Book Rating : 4.8/5 (199 download)

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Book Synopsis Exceptional SelfEmpowerment: the Key to Unlocking Your Great Leadership by : Syed Ali

Download or read book Exceptional SelfEmpowerment: the Key to Unlocking Your Great Leadership written by Syed Ali and published by . This book was released on 2018-01-06 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: The focus of this book is your 'exceptional self-empowerment' to unlock your great leadership. At this time, you may be wondering how to raise your personal productivity or performance and that of your team to the exceptional levels. Or you are interested in exploring the ways how to transform yourself into a great leader. If you share these concerns, then this great book is for you. It clearly explains that your 'exceptional self-empowerment' is the key to achieving all your success goals and transforming yourself into a great leader. To help you gain your exceptional self-empowerment, this book provides you with a proven way forward. It provides you with the 12 amazing self-empowering strategies of most successful people and great leaders in the world so that you can also learn and practice these proven strategies to gain your exceptional self-empowerment and success. Exceptional self-empowerment is the comprehensive process of transforming yourself into a powerful personality by successfully tapping the great natural powers of your human mind. In this process, you develop a set of amazing skills and prepare yourself holistically to achieve your desired success goals in all areas of your personal and professional life. It specifically helps you learn how to effectively lead yourself in the first place and then others towards the desired success. It nurtures your natural power of leading from within.As exceptional self-empowerment helps you transform your personality into a great leader, it gives you the power to make right choices with a winner's mindset; it frees you up from all sorts of limiting beliefs and fears, giving you the courage to dream bigger and better. It gives you the winning skills of self-control, empathy, self-belief, confidence, perseverance, and resilience. It helps you gain winning habits, increase your focus, productivity and performance, and vigorously prepares you to achieve your desired success goals in all area of your life. It develops you as a great leader that naturally attracts people and wins their trust to form high-performance teams. Exceptional self-empowerment, therefore, is the key to achieving your desired success in life and building a strong foundation of your great leadership. This book clearly shows how you can gain this exceptional self-empowerment as most successful people and great leaders have done it. The 12 amazing self-empowering strategies, described in this book, are based on an extensive comparative study of the most successful people and great leaders in the world from different walks of life. While learning each of the 12 amazing strategies, you will come across several highly inspiring quotes from the most successful people and great leaders - making this book a very interesting and inspiring read for you. At the end of each chapter in this book, you have a summary of key learning points and practice exercises to provide you with an actionable roadmap for your great self-development. To take your first step to start your amazing journey of self-transformation, success and leadership greatness, you need to order this great book now because a journey of thousand miles begins only with the first step!

Everyday People, Extraordinary Leadership

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119687012
Total Pages : 247 pages
Book Rating : 4.1/5 (196 download)

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Book Synopsis Everyday People, Extraordinary Leadership by : James M. Kouzes

Download or read book Everyday People, Extraordinary Leadership written by James M. Kouzes and published by John Wiley & Sons. This book was released on 2021-01-20 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how you can tackle everyday leadership challenges regardless of your title, position, or authority with this insightful resource A book about leadership for people who are not in formal or hierarchical leadership positions, Everyday People, Extraordinary Leadership provides readers with a comprehensive and practical approach to addressing leadership challenges, no matter the setting or circumstance. Esteemed scholars and sought-after consultants Jim Kouzes and Barry Posner adapt their trademark The Five Practices of Exemplary Leadership® framework to today’s more horizontal workplace, showing people that leadership is not about where you are in the organization; it’s about how you behave and what you do. Everyday People, Extraordinary Leadership draws on the authors’ deep well of research and practical experience to cover key subjects: The essence of making a difference in any role, setting, or situation The difference between positions of authority and leadership The importance of self-development in leadership development This book is perfectly applicable and accessible for anyone who wants to improve their own leadership potential and who isn’t yet in an official leadership role. Everyday People, Extraordinary Leadership offers authoritative new insights, original case studies and examples, and practical guidance for those individuals who want to make a difference. You supply the will, and this book will supply the way.

Leaders' Playbook

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Author :
Publisher : Richard Moss Seminars
ISBN 13 : 9780975947746
Total Pages : 360 pages
Book Rating : 4.9/5 (477 download)

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Book Synopsis Leaders' Playbook by : Reldan S. Nadler

Download or read book Leaders' Playbook written by Reldan S. Nadler and published by Richard Moss Seminars. This book was released on 2007 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Closings the Gap Between the Theory & Proctice of EI Leaders' Playbook reveals key secrets and provides specific coaching strategies for raising Emotional Intelligence (EI). These translate to realistic actions you can apply now to enhance your own performance and the performance of the people you lead.

Talent Unleashed

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Author :
Publisher : Post Hill Press
ISBN 13 : 1682610039
Total Pages : 238 pages
Book Rating : 4.6/5 (826 download)

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Book Synopsis Talent Unleashed by : Shawn D. Moon

Download or read book Talent Unleashed written by Shawn D. Moon and published by Post Hill Press. This book was released on 2017-04-18 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The vast majority of the workforce in any organization possesses far more talent, intelligence, capability, and creativity than their present jobs require or even allow." - Dr. Stephen R. Covey That's what Talent Unleashed is about—unleashing that unlimited store of potential in people. That's a leader's job. And how does a leader do that job? Through 3 leadership conversations—not just individual events, but ongoing discussions designed to help people give the best they can. In these conversations, leaders trade fear for trust, confusion for clarity, and micromanaging for empowerment. The three vital conversations are: The performance Conversation The Voice Conversation The Clearing the Path Conversation Performance Conversations define roles and set clear goals. Leaders hold people accountable for these roles and goals, thus transforming team members from "managed hirelings" to "trusted partners and teammates." Voice Conversations affirm the worth and potential of each person on a team. Leaders help individuals discover their unique gifts, talents, and abilities and align these gifts, talents, and abilities to the great mission of the organization. It is the process that ignites the inner fire. Clear the Path Conversations turn supervisors into leaders who become sources of help and empower people to succeed in their jobs. Leaders help clear away the obstacles from the success pathway.

The Leadership Challenge

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 111927897X
Total Pages : 285 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis The Leadership Challenge by : James M. Kouzes

Download or read book The Leadership Challenge written by James M. Kouzes and published by John Wiley & Sons. This book was released on 2017-03-30 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: The most trusted source of leadership wisdom, updated to address today's realities The Leadership Challenge is the gold-standard manual for effective leadership, grounded in research and written by the premier authorities in the field. With deep insight into the complex interpersonal dynamics of the workplace, this book positions leadership both as a skill to be learned, and as a relationship that must be nurtured to reach its full potential. This new seventh edition has been revised to address current challenges, and includes more international examples and a laser focus on business issues; you'll learn how extraordinary leaders accomplish extraordinary things, and how to develop your leadership skills and style to deliver quality results every time. Engaging stories delve into the fundamental roles that great leaders fulfill, and simple frameworks provide a primer for those who seek continuous improvement; by internalizing key insights and putting concepts into action, you'll become a more effective, more impactful leader. A good leader gets things done; a great leader aspires, inspires, and achieves more. This book highlights the differences between good and great, and shows you how to bridge the chasm between getting things done and making things happen. Gain deep insight into leadership's critical role in organizational health Navigate the shift toward team-oriented work relationships Motivate and inspire to break through the pervasive new cynicism Leverage the electronic global village to deliver better results Business is evolving at an increasingly rapid rate, and leaders must keep pace with the changes or risk stagnation. People work differently, are motivated differently, and have different expectations today—business as usual is quickly losing its effectiveness. The Leadership Challenge helps you stay current, relevant, and effective in the modern workplace.

Strengths Based Leadership

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Author :
Publisher : Simon and Schuster
ISBN 13 : 1595620257
Total Pages : 288 pages
Book Rating : 4.5/5 (956 download)

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Book Synopsis Strengths Based Leadership by : Tom Rath

Download or read book Strengths Based Leadership written by Tom Rath and published by Simon and Schuster. This book was released on 2008 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the authors of the bestselling "StrengthsFinder 2.0" comes a landmark study of great leaders, teams, and the reasons why people follow them.

The Service Culture Handbook

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Author :
Publisher :
ISBN 13 : 9780692842003
Total Pages : 188 pages
Book Rating : 4.8/5 (42 download)

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Book Synopsis The Service Culture Handbook by : Jeff Toister

Download or read book The Service Culture Handbook written by Jeff Toister and published by . This book was released on 2017-03-23 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute