How to Be Good at Performance Appraisals

Download How to Be Good at Performance Appraisals PDF Online Free

Author :
Publisher : Harvard Business Press
ISBN 13 : 1422142701
Total Pages : 228 pages
Book Rating : 4.4/5 (221 download)

DOWNLOAD NOW!


Book Synopsis How to Be Good at Performance Appraisals by : Dick Grote

Download or read book How to Be Good at Performance Appraisals written by Dick Grote and published by Harvard Business Press. This book was released on 2011-07-05 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you supervise people? If so, this book is for you. One of a manager’s toughest—and most important—responsibilities is to evaluate an employee’s performance, providing honest feedback and clarifying what they’ve done well and where they need to improve. In How to Be Good at Performance Appraisals, Dick Grote provides a concise, hands-on guide to succeeding at every step of the performance appraisal process—no matter what performance management system your organization uses. Through step-by-step instructions, examples, do-and-don’t bullet lists, sample dialogues, and suggested scripts, he shows you how to handle every appraisal activity from setting goals and defining job responsibilities to evaluating performance quality and discussing the performance evaluation face-to-face. Based on decades of experience guiding managers through their biggest challenges, Grote helps answer the questions he hears most often: • How do I set goals effectively? How many goals should someone set? • How do I evaluate a person’s behaviors? Which counts more, behaviors or results? • How do I determine the right performance appraisal rating? How do I explain my rating to a skeptical employee? • How do I tell someone she’s not meeting my expectations? How do I deliver bad news? Grote also explains how to tackle other thorny performance management tasks, including determining compensation and terminating poor performers. In accessible and useful language, How to Be Good at Performance Appraisals will help you handle performance appraisals confidently and successfully, no matter the size or culture of your organization. It’s the one book you need to excel at this daunting yet critical task.

Radical Candor

Download Radical Candor PDF Online Free

Author :
Publisher : Macmillan
ISBN 13 : 1760553026
Total Pages : 375 pages
Book Rating : 4.7/5 (65 download)

DOWNLOAD NOW!


Book Synopsis Radical Candor by : Kim Malone Scott

Download or read book Radical Candor written by Kim Malone Scott and published by Macmillan. This book was released on 2017-03-28 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism, delivered to produce better results and help employees develop their skills and boundaries of success. Great bosses have a strong relationship with their employees, and Kim Scott Malone has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give actionable lessons to the reader, Radical Candor shows how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people both love their work, their colleagues and are motivated to strive to ever greater success.

HBR Guide to Performance Management (HBR Guide Series)

Download HBR Guide to Performance Management (HBR Guide Series) PDF Online Free

Author :
Publisher : Harvard Business Press
ISBN 13 : 1633692795
Total Pages : 256 pages
Book Rating : 4.6/5 (336 download)

DOWNLOAD NOW!


Book Synopsis HBR Guide to Performance Management (HBR Guide Series) by : Harvard Business Review

Download or read book HBR Guide to Performance Management (HBR Guide Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2017-06-20 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are your employees meeting their goals? Is their work improving over time? Understanding where your employees are succeeding—and falling short—is a pivotal part of ensuring you have the right talent to meet organizational objectives. In order to work with your people and effectively monitor their progress, you need a system in place. The HBR Guide to Performance Management provides a new multi-step, cyclical process to help you keep track of your employees' work, identify where they need to improve, and ensure they're growing with the organization. You'll learn to: Set clear employee goals that align with company objectives Monitor progress and check in regularly Close performance gaps Understand when to use performance analytics Create opportunities for growth, tailored to the individual Overcome and avoid burnout on your team Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Quantitative Models for Performance Evaluation and Benchmarking

Download Quantitative Models for Performance Evaluation and Benchmarking PDF Online Free

Author :
Publisher : Springer
ISBN 13 : 9783319066462
Total Pages : 414 pages
Book Rating : 4.0/5 (664 download)

DOWNLOAD NOW!


Book Synopsis Quantitative Models for Performance Evaluation and Benchmarking by : Joe Zhu

Download or read book Quantitative Models for Performance Evaluation and Benchmarking written by Joe Zhu and published by Springer. This book was released on 2015-01-09 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author is one of the prominent researchers in the field of Data Envelopment Analysis (DEA), a powerful data analysis tool that can be used in performance evaluation and benchmarking. This book is based upon the author’s years of research and teaching experiences. It is difficult to evaluate an organization’s performance when multiple performance metrics are present. The difficulties are further enhanced when the relationships among the performance metrics are complex and involve unknown tradeoffs. This book introduces Data Envelopment Analysis (DEA) as a multiple-measure performance evaluation and benchmarking tool. The focus of performance evaluation and benchmarking is shifted from characterizing performance in terms of single measures to evaluating performance as a multidimensional systems perspective. Conventional and new DEA approaches are presented and discussed using Excel spreadsheets — one of the most effective ways to analyze and evaluate decision alternatives. The user can easily develop and customize new DEA models based upon these spreadsheets. DEA models and approaches are presented to deal with performance evaluation problems in a variety of contexts. For example, a context-dependent DEA measures the relative attractiveness of similar operations/processes/products. Sensitivity analysis techniques can be easily applied, and used to identify critical performance measures. Two-stage network efficiency models can be utilized to study performance of supply chain. DEA benchmarking models extend DEA’s ability in performance evaluation. Various cross efficiency approaches are presented to provide peer evaluation scores. This book also provides an easy-to-use DEA software — DEAFrontier. This DEAFrontier is an Add-In for Microsoft® Excel and provides a custom menu of DEA approaches. This version of DEAFrontier is for use with Excel 97-2013 under Windows and can solve up to 50 DMUs, subject to the capacity of Excel Solver. It is an extremely powerful tool that can assist decision-makers in benchmarking and analyzing complex operational performance issues in manufacturing organizations as well as evaluating processes in banking, retail, franchising, health care, public services and many other industries.

How to Make Performance Evaluations Really Work

Download How to Make Performance Evaluations Really Work PDF Online Free

Author :
Publisher : Wiley
ISBN 13 : 9780471739630
Total Pages : 0 pages
Book Rating : 4.7/5 (396 download)

DOWNLOAD NOW!


Book Synopsis How to Make Performance Evaluations Really Work by : Glenn Shepard

Download or read book How to Make Performance Evaluations Really Work written by Glenn Shepard and published by Wiley. This book was released on 2005-07-29 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The motivations and values of the newest generation entering the workforce are different from those of previous generations. You may be baffled about how to motivate or connect with this new generation. Learn how to modify the evaluation process based on the values of the new generation in How to Make Performance Evaluations Really Work. You'll find step-by-step guidelines for evaluating and motivating employees, learn what mistakes to avoid, what the legal pitfalls to watch for, and get numerous sample ready-to-use evaluation forms and sample phrases you can use as is or customize and make your own.

199 Pre-written Employee Performance Appraisals

Download 199 Pre-written Employee Performance Appraisals PDF Online Free

Author :
Publisher : Atlantic Publishing Company
ISBN 13 : 0910627762
Total Pages : 322 pages
Book Rating : 4.9/5 (16 download)

DOWNLOAD NOW!


Book Synopsis 199 Pre-written Employee Performance Appraisals by : Stephanie Lyster

Download or read book 199 Pre-written Employee Performance Appraisals written by Stephanie Lyster and published by Atlantic Publishing Company. This book was released on 2007 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: No matter what type of business or even nonprofit organization you are managing, a written performance appraisal is good management. Employee reviews can serve as a platform for employees to bring forth questions and concerns. This can help increase employee dedication, creativity, and job satisfaction. Reviews allow you to evaluate employees for increased responsibilities and future promotions. You will have written records of your employees performance, get more productivity, and clearly set compensation. Employee appraisals are critical to your organization, but are time-consuming to write. This new book and companion CD-ROM is your solution. You will produce professional-quality performance reviews in minutes. The book provides over 199 pre-written employee phrases you can insert into a blank employee appraisal form. The evaluations are professional, constructive, and direct. See the accompanying CD-ROM for 25 different categories to evaluate your employee in. Each category includes at least 8 different phrases you can choose from to describe your employees performance in that category. Pick and choose which categories you would like to include in your employees performance appraisal and how you want to describe your employees performance in that category and then just insert them all into the prepared appraisal form. The companion CD-ROM is included with the print version of this book; however is not available for download with the electronic version. It may be obtained separately by contacting Atlantic Publishing Group at [email protected] Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president's garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.

Advanced R

Download Advanced R PDF Online Free

Author :
Publisher : CRC Press
ISBN 13 : 1498759807
Total Pages : 476 pages
Book Rating : 4.4/5 (987 download)

DOWNLOAD NOW!


Book Synopsis Advanced R by : Hadley Wickham

Download or read book Advanced R written by Hadley Wickham and published by CRC Press. This book was released on 2015-09-15 with total page 476 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Essential Reference for Intermediate and Advanced R Programmers Advanced R presents useful tools and techniques for attacking many types of R programming problems, helping you avoid mistakes and dead ends. With more than ten years of experience programming in R, the author illustrates the elegance, beauty, and flexibility at the heart of R. The book develops the necessary skills to produce quality code that can be used in a variety of circumstances. You will learn: The fundamentals of R, including standard data types and functions Functional programming as a useful framework for solving wide classes of problems The positives and negatives of metaprogramming How to write fast, memory-efficient code This book not only helps current R users become R programmers but also shows existing programmers what’s special about R. Intermediate R programmers can dive deeper into R and learn new strategies for solving diverse problems while programmers from other languages can learn the details of R and understand why R works the way it does.

Performance Evaluation and Attribution of Security Portfolios

Download Performance Evaluation and Attribution of Security Portfolios PDF Online Free

Author :
Publisher : Academic Press
ISBN 13 : 0080926525
Total Pages : 724 pages
Book Rating : 4.0/5 (89 download)

DOWNLOAD NOW!


Book Synopsis Performance Evaluation and Attribution of Security Portfolios by : Bernd R. Fischer

Download or read book Performance Evaluation and Attribution of Security Portfolios written by Bernd R. Fischer and published by Academic Press. This book was released on 2012-12-31 with total page 724 pages. Available in PDF, EPUB and Kindle. Book excerpt: Just how successful is that investment? Measuring portfolio performance requires evaluation (measuring portfolio results against benchmarks) and attribution (determining individual results of the portfolio's parts), In this book, a professor and an asset manager show readers how to use theories, applications, and real data to understand these tools. Unlike others, Fischer and Wermers teach readers how to pick the theories and applications that fit their specific needs. With material inspired by the recent financial crisis, Fischer and Wermers bring new clarity to defining investment success. Gives readers the theories and the empirical tools to handle their own data Features practice problems formerly from the CFA Program curriculum.

The Performance Appraisal Question and Answer Book

Download The Performance Appraisal Question and Answer Book PDF Online Free

Author :
Publisher : AMACOM/American Management Association
ISBN 13 : 9780814426692
Total Pages : 260 pages
Book Rating : 4.4/5 (266 download)

DOWNLOAD NOW!


Book Synopsis The Performance Appraisal Question and Answer Book by : Richard C. Grote

Download or read book The Performance Appraisal Question and Answer Book written by Richard C. Grote and published by AMACOM/American Management Association. This book was released on 2002 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most managers hate conducting performance appraisal discussions. What's worse, few feel confident in their ability to accurately assess the performance of a subordinate. In The Performance Appraisal Question and Answer Book, expert Dick Grote answers over 100 of the most common -- and most difficult -- questions about this vitally important but often misunderstood and misused tool, including:* How should I react when an employee starts crying during the appraisal discussion . . . or gets mad at me?* Which is more important -- the results the person achieved or the way she went about doing the.

Competency-based Performance Reviews

Download Competency-based Performance Reviews PDF Online Free

Author :
Publisher : Red Wheel/Weiser
ISBN 13 : 1564149811
Total Pages : 256 pages
Book Rating : 4.5/5 (641 download)

DOWNLOAD NOW!


Book Synopsis Competency-based Performance Reviews by : Robin Kessler

Download or read book Competency-based Performance Reviews written by Robin Kessler and published by Red Wheel/Weiser. This book was released on 2008-01-01 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managers working in today's organizations often focus more on results than on the people who achieve those results. But regularly evaluating the performance of your employees is critical to improving the efficiency and output of your organization. Performance reviews have changed significantly in the past few years. Companies today are looking for the key characteristics, known as competencies, that help the most successful people in their field to be so successful. Managers and employees need to focus on those competencies, especially during performance review discussions.

How to be Good at Performance Appraisals

Download How to be Good at Performance Appraisals PDF Online Free

Author :
Publisher : Harvard Business Press
ISBN 13 : 1422162281
Total Pages : 228 pages
Book Rating : 4.4/5 (221 download)

DOWNLOAD NOW!


Book Synopsis How to be Good at Performance Appraisals by : Richard C. Grote

Download or read book How to be Good at Performance Appraisals written by Richard C. Grote and published by Harvard Business Press. This book was released on 2011 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you're an executive, manager, or team leader, one of your toughest responsibilities is managing your people's performance. How do you appraise just how well a direct report has carried out her job? What do you do if informal coaching fails to improve mediocre performance? In How to be Good at Performance Appraisals Dick Grote provides a concise, hands-on guide to succeeding at every task required by your company's performance appraisal and management process. Through step-by-step instructions, examples, sample dialogues, and suggested scripts, he shows you how to handle appraisal activities ranging from setting goals, defining job responsibilities, and coaching to providing recognition, assessing performance and discussing it with employees, and creating development plans. Grote also explains how to tackle other performance management activities your company requires, such as determining compensation, developing and retaining star performers, and solving people problems.This book is so accessible and practical that you won't just read it once and put it away. Instead, you'll be sure to keep it within arm's reach, referring to particular chapters each time you face a performance management task.

Kirkpatrick's Four Levels of Training Evaluation

Download Kirkpatrick's Four Levels of Training Evaluation PDF Online Free

Author :
Publisher : Association for Talent Development
ISBN 13 : 1607281023
Total Pages : 399 pages
Book Rating : 4.6/5 (72 download)

DOWNLOAD NOW!


Book Synopsis Kirkpatrick's Four Levels of Training Evaluation by : James D. Kirkpatrick

Download or read book Kirkpatrick's Four Levels of Training Evaluation written by James D. Kirkpatrick and published by Association for Talent Development. This book was released on 2016-10-01 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: A timely update to a timeless model. Don Kirkpatrick's groundbreaking Four Levels of Training Evaluation is the most widely used training evaluation model in the world. Ask any group of trainers whether they rely on the model's four levels Reaction, Learning, Behavior, and Results in their practice, and you'll get an enthusiastic affirmation. But how many variations of Kirkpatrick are in use today? And what number of misassumptions and faulty practices have crept in over 60 years? The reality is: Quite a few. James and Wendy Kirkpatrick have written Kirkpatrick's Four Levels of Training Evaluation to set the record straight. Delve into James and Wendy's new findings that, together with Don Kirkpatrick's work, create the New World Kirkpatrick Model, a powerful training evaluation methodology that melds people with metrics. In Kirkpatrick's Four Levels of Training Evaluation, discover a comprehensive blueprint for implementing the model in a way that truly maximizes your business's results. Using these innovative concepts, principles, techniques, and case studies, you can better train people, improve the way you work, and, ultimately, help your organization meet its most crucial goals.

Handbook of Improving Performance in the Workplace, Measurement and Evaluation

Download Handbook of Improving Performance in the Workplace, Measurement and Evaluation PDF Online Free

Author :
Publisher : John Wiley & Sons
ISBN 13 : 0470190671
Total Pages : 448 pages
Book Rating : 4.4/5 (71 download)

DOWNLOAD NOW!


Book Synopsis Handbook of Improving Performance in the Workplace, Measurement and Evaluation by : James L. Moseley

Download or read book Handbook of Improving Performance in the Workplace, Measurement and Evaluation written by James L. Moseley and published by John Wiley & Sons. This book was released on 2009-12-09 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: HANDBOOK of IMPROVING PERFORMANCE IN THE WORKPLACE Volume 3: Measurement and Evaluation Volume Three of the Handbook of Improving Performance in the Workplace focuses on Measurement and Evaluation and represents an invaluable addition to the literature that supports the field and practice of Instructional Systems Design. With contributions from leading national scholars and practitioners, this volume is filled with information on time-tested theories, leading-edge research, developments, and applications and provides a comprehensive review of the most pertinent information available on critical topics, including: Measuring and Evaluating Learning and Performance, Designing Evaluation, Qualitative and Quantitative Performance Measurements, Evidence-based Performance Measurements, Analyzing Data, Planning Performance Measurement and Evaluation, Strategies for Implementation, Business Evaluation Strategy, Measurement and Evaluation in Non-Profit Sectors, among many others. It also contains illustrative case studies and performance support tools. Sponsored by International Society for Performance Improvement (ISPI), the Handbook of Improving Performance in the Workplace, three-volume reference, covers three core areas of interest including Instructional Design and Training Delivery, Selecting and Implementing Performance Interventions, and Measurement and Evaluation.

The Knowledge Gap

Download The Knowledge Gap PDF Online Free

Author :
Publisher : Penguin
ISBN 13 : 0735213569
Total Pages : 354 pages
Book Rating : 4.7/5 (352 download)

DOWNLOAD NOW!


Book Synopsis The Knowledge Gap by : Natalie Wexler

Download or read book The Knowledge Gap written by Natalie Wexler and published by Penguin. This book was released on 2020-08-04 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: The untold story of the root cause of America's education crisis--and the seemingly endless cycle of multigenerational poverty. It was only after years within the education reform movement that Natalie Wexler stumbled across a hidden explanation for our country's frustrating lack of progress when it comes to providing every child with a quality education. The problem wasn't one of the usual scapegoats: lazy teachers, shoddy facilities, lack of accountability. It was something no one was talking about: the elementary school curriculum's intense focus on decontextualized reading comprehension "skills" at the expense of actual knowledge. In the tradition of Dale Russakoff's The Prize and Dana Goldstein's The Teacher Wars, Wexler brings together history, research, and compelling characters to pull back the curtain on this fundamental flaw in our education system--one that fellow reformers, journalists, and policymakers have long overlooked, and of which the general public, including many parents, remains unaware. But The Knowledge Gap isn't just a story of what schools have gotten so wrong--it also follows innovative educators who are in the process of shedding their deeply ingrained habits, and describes the rewards that have come along: students who are not only excited to learn but are also acquiring the knowledge and vocabulary that will enable them to succeed. If we truly want to fix our education system and unlock the potential of our neediest children, we have no choice but to pay attention.

Evaluating the Quality of Learning

Download Evaluating the Quality of Learning PDF Online Free

Author :
Publisher : Academic Press
ISBN 13 : 1483273318
Total Pages : 262 pages
Book Rating : 4.4/5 (832 download)

DOWNLOAD NOW!


Book Synopsis Evaluating the Quality of Learning by : John B. Biggs

Download or read book Evaluating the Quality of Learning written by John B. Biggs and published by Academic Press. This book was released on 2014-05-10 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Educational Psychology Series: Evaluating the Quality of Learning: The SOLO Taxonomy (Structure of the Observed Learning Outcome) focuses on the approaches, methodologies, and techniques employed in the valuation of the quality of learning. The publication first offers information on the quality and quantity of learning and origin and description of the Structure of the Observed Learning Outcome (SOLO) taxonomy. Discussions focus on general intellectual development and the growth of quality; some assumptions and applications of stage theory; from developmental stage to levels of learning quality; and general intellectual development and the growth of quality. The text then examines the teaching of history, elementary mathematics, English, and geography. Topics include interpreting a map and drawing conclusions, explaining a natural phenomenon, appreciation of poetry, implications for the teaching of history, English, and mathematics, numbers and operations, and general application of SOLO to history. The manuscript takes a look at modern languages, place of the taxonomy in instructional design, and some methodological considerations. Concerns include alternative formats for obtaining SOLO responses, instructional processes, curriculum analysis, remediation, and teacher intentions. The publication is a vital source of data for educators interested in the SOLO taxonomy.

Abolishing Performance Appraisals

Download Abolishing Performance Appraisals PDF Online Free

Author :
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1605093955
Total Pages : 362 pages
Book Rating : 4.6/5 (5 download)

DOWNLOAD NOW!


Book Synopsis Abolishing Performance Appraisals by : Tom Coens

Download or read book Abolishing Performance Appraisals written by Tom Coens and published by Berrett-Koehler Publishers. This book was released on 2002-10-12 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authors separate the five discrete functions of appraisal: coaching, feedback, compensation, employee development, and legal documentation and clarify the objectives of each. They examine the atrocious track record of appraisals.

Fundamentals of Performance Improvement

Download Fundamentals of Performance Improvement PDF Online Free

Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118025245
Total Pages : 706 pages
Book Rating : 4.1/5 (18 download)

DOWNLOAD NOW!


Book Synopsis Fundamentals of Performance Improvement by : Darlene Van Tiem

Download or read book Fundamentals of Performance Improvement written by Darlene Van Tiem and published by John Wiley & Sons. This book was released on 2012-05-01 with total page 706 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fundamentals of Performance Improvement, 3rd Edition Fundamentals of Performance Improvement is a substantially new version of the down-to-earth, how-to guide designed to help business leaders, practitioners, and students understand the science and art of performance technology and successfully implement organizational and societal change. Using the Performance Improvement / Human Performance Technology (HPT) model, the expert authors explain step-by-step how to spot performance indicators, analyze problems, identify underlying causes, describe desired results, and create workable solutions. “It does not matter what function you align yourself to in your organization, this book allows you to tap into the secrets that drive organizational success. Several books work to define what is performance improvement and performance technology. This one also provides insights into the Why? And How?” —CEDRIC T. COCO, CPT, SVP, Learning and Organizational Effectiveness, Lowe’s Companies “Fundamentals of Performance Improvement is full of practical models and tools for improving the world by partnering with customers, clients, constituents, and colleagues. It provides a path forward for successful transformation and performance improvement at personal, group and collective levels. It is a must read for leaders and consultants seeking to advance opportunities in new and emerging situations.” —DIANA WHITNEY, PhD, president, Corporation for Positive Change “If you have an interest in performance improvement, this is simply the best available book on the topic. It addresses the science and craft as well as the intricacies of how to improve workplace performance. Van Tiem, Moseley, and Dessinger have incorporated into this work the best available research on the Certified Performance Technology (CPT) standards and process.” —JAMES A. PERSHING, Ph.D., CPT, professor emeritus, Workplace Learning and Performance Improvement, Indiana University “Its international flavor, with practitioner comments and examples drawn from across the world, enhances its appeal as more and more professionals operate in an increasingly global context.” —DALJIT SINGH, Asia Pacific Director of Talent Management, Baker & McKenzie, Sydney, Australia