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Erikas Book Of Great Ideas And Thoughts
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Book Synopsis Service Design for Business by : Ben Reason
Download or read book Service Design for Business written by Ben Reason and published by John Wiley & Sons. This book was released on 2015-12-14 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.
Book Synopsis When Life Gives You O.J. by : Erica S. Perl
Download or read book When Life Gives You O.J. written by Erica S. Perl and published by Yearling. This book was released on 2013-03-12 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: For years, 10-year-old Zelly Fried has tried to convince her parents to let her have a dog. After all, practically everyone in Vermont owns a dog, and it sure could go a long way helping Zelly fit in since moving there from Brooklyn. But when her eccentric grandfather Ace hatches a ridiculous plan involving a "practice dog" named O.J., Zelly's not so sure how far she's willing to go to win a dog of her own. Is Ace's plan so crazy it just might work . . . or is it just plain crazy? Erica S. Perl weaves an affectionate and hilarious tale that captures the enduring bond between grandparents and grandchildren. Even when they're driving each other nuts.
Download or read book No, Muffin, No! written by Erika Reigner and published by . This book was released on 2022-03-20 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "NO, MUFFIN, NO! Don't eat that stuff!" This book will entertain as well as educate children about foods that may be harmful for dogs. From chocolate, grapes, and even bubble gum...Muffin, the bichon-shitzu, tries to eat them all! This fun story is complemented by amazing, laugh-out loud illustrations!
Book Synopsis Change from the Inside Out by : Erika Andersen
Download or read book Change from the Inside Out written by Erika Andersen and published by Berrett-Koehler Publishers. This book was released on 2021-10-26 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Change initiatives fail because humans are hardwired to return to what's worked for us in the past. This book offers a straightforward process for rewiring ourselves and those we lead to be more change-capable. Erika Andersen says avoiding change has been a historical imperative. In this book, she shows how we can overcome that reluctance and get good at making necessary change. Using a fictional story about a jewelry business changing generational hands, Andersen lays out a five-step model for addressing both this human side of change and its practical aspects: Step 1: Clarify the change and why it's needed—Get clear on what the change is and the benefits it will bring. Step 2: Envision the future state—Build a shared picture of the post-change future. Step 3: Build the change—Bring together a change team, engage key stakeholders, and plan the change. Step 4: Lead the transition—Build a transition plan that supports the human side of the change, then engage the whole organization in making the change. Step 5: Keep the change going—Work to make your organization permanently more change-capable. With opportunities to self-reflect and try out the ideas and approaches throughout, this book is a practical guide to thriving in this era of nonstop change.
Book Synopsis Leading So People Will Follow by : Erika Andersen
Download or read book Leading So People Will Follow written by Erika Andersen and published by John Wiley & Sons. This book was released on 2012-10-16 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: A unique take on leadership from a popular Forbes blogger and nationally-known leadership coach Leading So People Will Follow explores the six leadership characteristics that inspire followers to fully support their leaders. Using Erika Andersen’s proven framework, new leaders and veterans alike have increased their capacity for leading in a way that creates loyalty, commitment and results. Step by step, Andersen lays out six key attributes (far-sightedness, passion, courage, wisdom, generosity, and trustworthiness) and gives leaders the tools for developing them. This innovative book offers a practical guide for building the skills to become a truly 'followable' leader. Filled with examples from forward-thinking organizations such as Apple, NBC Universal, Union Square Hospitality Group, and MTV Networks Maps out the six attributes of leadership Includes a free online Followable Leader assessment Author Erika Andersen is one of Forbes' most popular bloggers and coaches some of the most successful leaders in America Using self-assessments, real-world examples, and concrete tools, Leading So People Will Follow helps build timeless core skills that work for leaders in any field.
Book Synopsis Just Enough Research by : Erika Hall
Download or read book Just Enough Research written by Erika Hall and published by Book Apart. This book was released on 2019-10-21 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Start doing good research faster than you can plan your next pitch.
Book Synopsis House Lessons by : Erica Bauermeister
Download or read book House Lessons written by Erica Bauermeister and published by Sasquatch Books. This book was released on 2020-03-24 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Real Simple Best Book of the Year A deeply moving story of an epic home renovation in the Pacific Northwest—from New York Times–bestselling author of The Scent Keeper In this mesmerizing memoir-in-essays, Erica Bauermeister renovates a trash-filled house in eccentric Port Townsend, Washington, and in the process takes readers on a journey to discover the ways our spaces subliminally affect us. A personal, accessible, and literary exploration of the psychology of architecture, as well as a loving tribute to the connections we forge with the homes we care for and live in, this book is designed for anyone who’s ever fallen head over heels for a house. It is also a story of a marriage, of family, and of the kind of roots that settle deep into your heart. Discover what happens when a house has its own lessons to teach in this moving and insightful memoir that ultimately shows us how to make our own homes (and lives) better. “ . . . for anyone who has wondered where home is and how to find it, fix it, love it, and leave it for later as well.” —Laurie Frankel, New York Times–bestselling author of This Is How It Always Is
Book Synopsis In the Mind Fields by : Casey Schwartz
Download or read book In the Mind Fields written by Casey Schwartz and published by Vintage. This book was released on 2016-07-26 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Neuroscience and psychoanalysis are historically opposed responses to the age-old quest to understand ourselves—one focused on the brain and the other on the mind. As part of a pioneering program to look for common ground between the two warring disciplines, Casey Schwartz spent one year immersed in psychoanalytic theory at the Anna Freud Centre, and the next year studying the brain among Yale’s cutting-edge neuroscientists. She came away with a clear picture of the distance between the two fields: while neuroscience is lacking in attention to lived experience, psychoanalysis is often too ephemeral and subjective. Armed with this awareness, Schwartz set out to study the main pioneers in the emerging and controversial field of neuropsychoanalysis. With passion and humor, she makes a trenchant argument for a hybrid scientific culture that will allow the two approaches to thrive together.
Book Synopsis Lessons on Expulsion by : Erika L. Sánchez
Download or read book Lessons on Expulsion written by Erika L. Sánchez and published by . This book was released on 2017-07-11 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt: An award-winning and hard-hitting new voice in contemporary American poetry The first time I ever came the light was weak and carnivorous. I covered my eyes and the night cleared its dumb throat. I heard my mother wringing her hands the next morning. Of course I put my underwear on backwards, of course the elastic didn't work. What I wanted most at that moment was a sandwich. But I just nursed on this leather whip. I just splattered my sheets with my sadness. —from “Poem of My Humiliations” “What is life but a cross / over rotten water?” Poet, novelist, and essayist Erika L. Sánchez’s powerful debut poetry collection explores what it means to live on both sides of the border—the border between countries, languages, despair and possibility, and the living and the dead. Sánchez tells her own story as the daughter of undocumented Mexican immigrants and as part of a family steeped in faith, work, grief, and expectations. The poems confront sex, shame, race, and an America roiling with xenophobia, violence, and laws of suspicion and suppression. With candor and urgency, and with the unblinking eyes of a journalist, Sánchez roves from the individual life into the lives of sex workers, narco-traffickers, factory laborers, artists, and lovers. What emerges is a powerful, multifaceted portrait of survival. Lessons on Expulsion is the first book by a vibrant, essential new writer now breaking into the national literary landscape.
Book Synopsis My Two Border Towns by : David Bowles
Download or read book My Two Border Towns written by David Bowles and published by Penguin. This book was released on 2021-09-14 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: A picture book debut by an award-winning author about a boy's life on the U.S.-Mexico border, visiting his favorite places on The Other Side with his father, spending time with family and friends, and sharing in the responsibility of community care. Early one Saturday morning, a boy prepares for a trip to The Other Side/El Otro Lado. It's close--just down the street from his school--and it's a twin of where he lives. To get there, his father drives their truck along the Rio Grande and over a bridge, where they're greeted by a giant statue of an eagle. Their outings always include a meal at their favorite restaurant, a visit with Tío Mateo at his jewelry store, a cold treat from the paletero, and a pharmacy pickup. On their final and most important stop, they check in with friends seeking asylum and drop off much-needed supplies. My Two Border Towns by David Bowles, with stunning watercolor illustrations by Erika Meza, is the loving story of a father and son's weekend ritual, a demonstration of community care, and a tribute to the fluidity, complexity, and vibrancy of life on the U.S.-Mexico border. Available in English and Spanish.
Book Synopsis Growing Great Employees by : Erika Andersen
Download or read book Growing Great Employees written by Erika Andersen and published by Penguin. This book was released on 2006-12-28 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to develop an all-star staff, even if you don’t know the first thing about managing “Your employees are, like you and me, flawed and hopeful human beings whose success is at least partly dependent on your skill as a manager, human beings who will thrive with skillful and consistent attention and wither without it.” Erika Andersen has helped some of the best-managed companies in the world develop their employees. Now she explains how to stay ahead of the competition by investing in your people. You’ll discover that: • Listening is your most powerful asset. Use it to motivate and build commitment. • Everything you know about interviewing is wrong. Discover what you really need in a potential employee. • Successful companies hire for keeps. Get people feeling like part of the team from day one. Whether you’re a first-time manager or a senior executive, Andersen will help you create a dynamic workplace, where the efforts you make today will blossom into success for years to come.
Book Synopsis The Hands-On Home by : Erica Strauss
Download or read book The Hands-On Home written by Erica Strauss and published by Sasquatch Books. This book was released on 2015-09-29 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fresh take on modern homemaking, The Hands-On Home is your go-to manual for DIY homecare and living more sustainably From cooking, canning, and preserving to making your own nontoxic home and personal care products, author Erica Strauss offers instruction and inspiration for tackling at-home projects on your own. In this book, you will learn how to: • Organize and stock your kitchen for easy meal preparation, and then whip up simple but satisfying recipes the whole family will love (Choose-Your-Own-Adventure Granola, Forager Spring Greens Soup, and Simple Crispy Chicken with Roasted Lemon Pan Sauce). • Use basic food preservation techniques such as water-bath canning, pressure canning, and lacto-fermentation along with a handy year-long food preservation calendar of what to put up when. Preserving recipes are organized seasonally and include Rhubarb Syrup, Pressure-Canned Chicken Broth, Korean-Spiced Turnips, and Cranberry-Pear-Walnut Conserve. • Create your own home care and personal care products—from Fizzy Bath Bombs and Refreshing Peppermint Foot Scrub to Nontoxic Laundry softener. With less focus on consumerism and more on saving time and money, The Hands-On Home will help you create a home you love with simple resources and easy-to-learn skills.
Download or read book Bandersnatch written by Erika Morrison and published by Thomas Nelson. This book was released on 2015-10-06 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: IDENTIFY THE EXPECTATIONS AND LABELS THAT CRAMP YOUR SOUL. Contemporary Christianity seems to be suffering from an epidemic of sameness. Uniformity. Monotony. Those trapped inside are often afraid to step beyond established norms and innovatively express themselves, or they simply don’t know how. And those on the outside of Christianity often see very little that attracts them. Yet God, out of the abundance of his own artistic force, made each one of us unique. Peculiar. Irreplaceable. So why so much pressure to conform? Bandersnatch* explores this intersection of disillusionment and welcomes readers to a liberating journey, an odyssey of the soul. This process is an opportunity for fellow Christians who are feeling weary or stifled by established norms to find God in unconventional ways, as well as an invitation for people on the outside to reimagine what following the mystery of Christ could be like. It is organized around four terms viewed through the life of Jesus: Avant-Garde, Alchemy, Anthropology, and Art. Each expression reveals a diverse facet of God’s unorthodox creativity planted within us, provides a fresh look at the divine nature, and offers a reframed collection of definitions by which to live. Erika Morrison gives us permission to break free from the expectations and labels that cramp our souls. Then, through the lens of singularity, she encourages her readers to cultivate artful, holistic, contributing lives that matter to both heaven and earth. *A BANDERSNATCH, WHILE MORE COMMONLY KNOWN AS THE WILD, FEROCIOUS, AND MYTHICAL CREATURE OF LEWIS CARROLL’S CREATION, IS ALSO A PERSON WITH UNCONVENTIONAL HABITS AND ATTITUDES.
Download or read book A Year of Weeks written by Erica Root and published by Hachette UK. This book was released on 2021-04-27 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Full of charming illustrations and inspiring prompts, A Year of Weeks is an interactive, imagination-sparking road map for a year of trying new things—broken into fifty-two exciting, achievable activities. From drinking enough water to trying out hand lettering, readers will delight in the engaging challenges and perspective-expanding activities curated by artist Erica Root in A Year of Weeks. Drawing on a wide range of prompts—from the practical to the dreamy—each week offers opportunities to try new things. And with each day broken down to bite-sized morsels and accomplishable goals, like dusting small corners or learning how to draw animal mugs, this adorable book has a little something for everyone in search of inspiration—from those who love decluttering to those who love lists. Through engaging activities and imagination-sparking illustrations, A Year of Weeks offers endless opportunities for enriching your life—one week at a time.
Book Synopsis Arthur Wants a Balloon by : Elizabeth Bedia
Download or read book Arthur Wants a Balloon written by Elizabeth Bedia and published by Upside Down Books. This book was released on 2020-10-22 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: Arthur's depressed dad rushes him through the park every morning, through grey and rainy weather. Arthur just wants a balloon from the park's vendor, and Dad always says no. But one rainy morning, the balloons magically appear at their doorstep, and Arthur figures out the perfect way to bring the sunshine out, even if only for a few moments.
Download or read book Pretty Mess written by Erika Jayne and published by Simon and Schuster. This book was released on 2018-03-20 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER Without her alter-ego Erika Jayne, Erika Girardi says she’d just be “another rich bitch with a plane”—so get ready for the dishy, tell-all memoir from show-stopping performer, model, singer, and beloved star of The Real Housewives of Beverly Hills, Erika Jayne. Erika Jayne didn’t make it this far by holding back. Now, in her first-ever memoir, the fan favorite star of Bravo’s The Real Housewives of Beverly Hills bares her heart, mind, and soul. In Pretty Mess, Erika spills on every aspect of her life: from her rise to fame as a daring and fiery pop/dance performer and singer; to her decision to accept a role on reality television; to the ups and downs of family life (including her marriage to famed lawyer Tom Girardi, thirty-three years her senior). There’s much more to Erika Jayne than fans see on The Real Housewives of Beverly Hills. Pretty Mess is her opportunity to dig deep and tell her many-layered, unique, and inspiring life story. As fun and fearless as its author, this fascinating memoir proves once and for all why Erika Jayne is so beloved: she’s strong, confident, genuine, and here to tell all!
Book Synopsis A True Swing by : Erika Zwetkow Larkin
Download or read book A True Swing written by Erika Zwetkow Larkin and published by Createspace Independent Publishing Platform. This book was released on 2017-05-17 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to unlock your natural, free swing and discover more consistency, confidence and joy! Erika Larkin, renowned PGA Teaching Professional will teach you simple keys that help you create effortless power, taking inspiration from the classic teachings of Ernest Jones combined with ideas from modern science and research of the golf swing and physics. Anyone can make a "True Swing" -- its time to swing true & swing you! For more information, videos and a sneak peak, please visit www.atrueswing.com
