Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching

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Publisher : BRILL
ISBN 13 : 1849509972
Total Pages : 281 pages
Book Rating : 4.8/5 (495 download)

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Book Synopsis Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching by : John Walker

Download or read book Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching written by John Walker and published by BRILL. This book was released on 2010-10-06 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and serving millions of clients, it is an under-researched field and one that is under-represented in the management/business literature. This omission is particularly noticeable, given that ELT has its own particular themes, problems, and issues. For instance, ELT is an educational service, yet exists within a commercial context. Its clients are from different cultural and linguistic backgrounds. In many ELT contexts, the cultural and linguistic backgrounds of the service providers are different from those of the clients. Thus, the service provision has a strong cross-cultural dimension. Yet the ELT sector is largely missing from the educational and the management literature. This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.

Language Program Leadership in a Changing World

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Publisher : BRILL
ISBN 13 : 1849507465
Total Pages : 352 pages
Book Rating : 4.8/5 (495 download)

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Book Synopsis Language Program Leadership in a Changing World by : Martha Carswell Pennington

Download or read book Language Program Leadership in a Changing World written by Martha Carswell Pennington and published by BRILL. This book was released on 2010 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents a comprehensive view of management and leadership in language programs as situated in a complex, globalized context with rapidly changing characteristics. This book offers case studies and overviews of 'nuts and bolts' issues of administration such as financial, data, and people management, as well as suggestions for further research.

Service, Satisfaction and Climate

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Author :
Publisher : BRILL
ISBN 13 : 1849509964
Total Pages : 282 pages
Book Rating : 4.8/5 (495 download)

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Book Synopsis Service, Satisfaction and Climate by : John Walker

Download or read book Service, Satisfaction and Climate written by John Walker and published by BRILL. This book was released on 2010 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and serving millions of clients, it is an under-researched field and one that is under-represented in the management/business literature. This omission is particularly noticeable, given that ELT has its own particular themes, problems, and issues. For instance, ELT is an educational service, yet exists within a commercial context. Its clients are from different cultural and linguistic backgrounds. In many ELT contexts, the cultural and linguistic backgrounds of the service providers are different from those of the clients. Thus, the service provision has a strong cross-cultural dimension. Yet the ELT sector is largely missing from the educational and the management literature. This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.

Quality Management and Practices

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Publisher : BoD – Books on Demand
ISBN 13 : 9535105507
Total Pages : 268 pages
Book Rating : 4.5/5 (351 download)

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Book Synopsis Quality Management and Practices by : Kim-Soon Ng

Download or read book Quality Management and Practices written by Kim-Soon Ng and published by BoD – Books on Demand. This book was released on 2012-04-27 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is comprised of a collection of reviews and research works from international professionals from various parts of the world. A practical approach to quality management provides the reader with the understanding of basic to total quality practices in organizations, reflecting a systematic coverage of topics. Its main focus is on quality management practices in organization and dealing with specific total quality practices to quality management systems. It is intended for use as a reference at the universities, colleges, corporate organizations, and for individuals who want to know more about total quality practices. The works in this book will be a helpful and useful guide to practitioners seeking to understand and use the appropriate approaches to implement total quality.

What English Language Teachers Need to Know Volume III

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Author :
Publisher : Routledge
ISBN 13 : 1000463656
Total Pages : 294 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis What English Language Teachers Need to Know Volume III by : MaryAnn Christison

Download or read book What English Language Teachers Need to Know Volume III written by MaryAnn Christison and published by Routledge. This book was released on 2021-10-25 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed for pre-service and novice teachers in ELT, What English Language Teachers Need to Know Volumes I, II, and III are companion textbooks organized around the key question: What do teachers need to know and be able to do in order to help their students to learn English? Thoroughly revised and updated, the second edition of Volume III explores the contexts for ELT curricula; explains key processes in curriculum design; and sets out approaches to curricula that are linguistic-based, content-based, learner centered, and learning centered. Organized around the three pillars of teaching—planning, instructing, and assessing—chapters in the second edition are updated to include current research and theory to meet the needs of today’s teachers, and feature new or revised vignettes and activities. New chapters help teachers understand both the technological and multilingual approaches that learners need to succeed today. The comprehensive texts of this series are suitable resources for teachers across different contexts—where English is the dominant language, an official language, or a foreign language; for different levels—elementary/primary, secondary, university, or adult education; and for different learning purposes—general English, workplace English, English for academic purposes, or English for specific purposes.

Tourism Management

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Publisher : CABI
ISBN 13 : 1845933230
Total Pages : 540 pages
Book Rating : 4.8/5 (459 download)

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Book Synopsis Tourism Management by : Arch G. Woodside

Download or read book Tourism Management written by Arch G. Woodside and published by CABI. This book was released on 2008 with total page 540 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides in-depth empirical reports on specific topics within five general areas of tourism management and marketing: (1) scanning and sense making; (2) planning; (3) implementing; (4) evaluating actions/process and performance outcomes; and (5) administering. Offering descriptions, tools and examples of tourism management decision making, the book is useful for students in tourism and management and for tourism executives. It has 27 chapters and a subject index.

Educational Administration Abstracts

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Publisher :
ISBN 13 :
Total Pages : 596 pages
Book Rating : 4.3/5 (243 download)

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Book Synopsis Educational Administration Abstracts by :

Download or read book Educational Administration Abstracts written by and published by . This book was released on 2002 with total page 596 pages. Available in PDF, EPUB and Kindle. Book excerpt:

English as a Global Language

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Publisher : Cambridge University Press
ISBN 13 : 1107611806
Total Pages : 227 pages
Book Rating : 4.1/5 (76 download)

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Book Synopsis English as a Global Language by : David Crystal

Download or read book English as a Global Language written by David Crystal and published by Cambridge University Press. This book was released on 2012-03-29 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written in a detailed and fascinating manner, this book is ideal for general readers interested in the English language.

From Teacher to Manager

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Publisher : Cambridge University Press
ISBN 13 : 0521709091
Total Pages : 295 pages
Book Rating : 4.5/5 (217 download)

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Book Synopsis From Teacher to Manager by : Ronald V. White

Download or read book From Teacher to Manager written by Ronald V. White and published by Cambridge University Press. This book was released on 2008-10-02 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a handbook for managers of language teaching organizations such as Directors and Assistant Directors of Studies, Academic Directors, and School Owners, including those moving into a management role from teaching or administration. It provides an introduction to key concepts required by managers of language teaching organizations, covering topics from strategic and operational financial management, sales and marketing and customer service through to academic and human resource management. This book is also suitable for candidates undertaking the Cambridge ESOL International Diploma in Language Teaching Management (IDLTM).

Handbook of Research on Global Information Technology Management in the Digital Economy

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Author :
Publisher : IGI Global
ISBN 13 : 1599048760
Total Pages : 588 pages
Book Rating : 4.5/5 (99 download)

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Book Synopsis Handbook of Research on Global Information Technology Management in the Digital Economy by : Raisinghani, Mahesh S.

Download or read book Handbook of Research on Global Information Technology Management in the Digital Economy written by Raisinghani, Mahesh S. and published by IGI Global. This book was released on 2008-01-31 with total page 588 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes the most important issues, concepts, trends and technologies in the field of global information technology management, covering topics such as the technical platform for global IS applications, information systems projects spanning cultures, managing information technology in corporations, and global information technology systems and socioeconomic development in developing countries.

Resources in Education

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Publisher :
ISBN 13 :
Total Pages : 360 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Resources in Education by :

Download or read book Resources in Education written by and published by . This book was released on 1998 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Desiring TESOL and International Education

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Publisher : Multilingual Matters
ISBN 13 : 1783091509
Total Pages : 278 pages
Book Rating : 4.7/5 (83 download)

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Book Synopsis Desiring TESOL and International Education by : Raqib Chowdhury

Download or read book Desiring TESOL and International Education written by Raqib Chowdhury and published by Multilingual Matters. This book was released on 2014-02-04 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses how Western universities have constructed themselves as global providers of education, and are driven to be globally competitive. It examines how the term 'international' has been exploited by the market in the form of government educational policies and agencies, host institutions, academia and the mass media. The book explores matters relating to the role of the English language in international education in general and the field of TESOL in particular. It demonstrates how English and TESOL have exercised their symbolic power, coupled with the desire for international education, to create convenient identities for international TESOL students. It also discusses the complexity surrounding and informing these students' painful yet sophisticated appropriation of and resistance to the convenient labels they are subjected to.

The Putting Patients First Field Guide

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Publisher : John Wiley & Sons
ISBN 13 : 1118444949
Total Pages : 325 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis The Putting Patients First Field Guide by : Planetree Foundation

Download or read book The Putting Patients First Field Guide written by Planetree Foundation and published by John Wiley & Sons. This book was released on 2013-09-23 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book answers 'why not' and 'how to' for health care accreditation bodies, quality experts, and frontline professionals, moving the reader from timely information, to inspiration, and through patient-centered action with practical tools and potent case studies." Paul vanOstenberg, DDS, MS, vice president, Accreditation and Standards, Joint Commission International "This superb guide from Planetree illustrates that providing high-quality, high-value, patient-centered health care is not a theoretical ideal. The case studies make clear that these goals are attainable; they are being achieved by leading health care organizations worldwide, and there is a clear road map for getting there right here in this book." Susan Dentzer, senior policy adviser to the Robert Wood Johnson Foundation "At IHI, we follow the principle, 'all teach, all learn' the idea that everyone, everywhere has something to teach, and something to learn. This remarkable and indispensable guide is as pure an example of this principle as I've come across." Maureen Bisognano, president and chief executive officer, Institute for Healthcare Improvement "The International Society for Quality in Health Care's mission is to inspire, promote, and support continuous improvement in the quality and safety of health care worldwide. It is in this spirit that we welcome this new book on patient-centered care. As in their previous work, the authors demonstrate just how critical it is to develop an organizational culture that puts patients first." Peter Carter, chief executive officer, International Society for Quality in Health Care

The Language of Outsourced Call Centers

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Publisher : John Benjamins Publishing
ISBN 13 : 9027223084
Total Pages : 344 pages
Book Rating : 4.0/5 (272 download)

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Book Synopsis The Language of Outsourced Call Centers by : Eric Friginal

Download or read book The Language of Outsourced Call Centers written by Eric Friginal and published by John Benjamins Publishing. This book was released on 2009 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups of participants in outsourced call center transactions, e.g., gender of speakers, agents' experience and performance, and types of transactional tasks. The research design relies on a number of analytical approaches, including corpus linguistics and discourse analysis, and combines quantitative and qualitative examination of linguistic data in the investigation of the frequency distribution and functional characteristics of a range of lexico/syntactic features of outsourced call center discourse.

Linguistics and Language Behavior Abstracts

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Publisher :
ISBN 13 :
Total Pages : 576 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Linguistics and Language Behavior Abstracts by :

Download or read book Linguistics and Language Behavior Abstracts written by and published by . This book was released on 2003 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Information and Business Intelligence

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Publisher : Springer
ISBN 13 : 3642290841
Total Pages : 785 pages
Book Rating : 4.6/5 (422 download)

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Book Synopsis Information and Business Intelligence by : Xilong Qu

Download or read book Information and Business Intelligence written by Xilong Qu and published by Springer. This book was released on 2012-04-25 with total page 785 pages. Available in PDF, EPUB and Kindle. Book excerpt: This two-volume set (CCIS 267 and CCIS 268) constitutes the refereed proceedings of the International Conference on Information and Business Intelligence, IBI 2011, held in Chongqing, China, in December 2011. The 229 full papers presented were carefully reviewed and selected from 745 submissions. The papers address topics such as communication systems; accounting and agribusiness; information education and educational technology; manufacturing engineering; multimedia convergence; security and trust computing; business teaching and education; international business and marketing; economics and finance; and control systems and digital convergence.

The CATESOL Journal

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Publisher :
ISBN 13 :
Total Pages : 232 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis The CATESOL Journal by :

Download or read book The CATESOL Journal written by and published by . This book was released on 2006 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: