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Author : Arnold M. Howitt
Publisher :
ISBN 13 :
Total Pages : 6 pages
Book Rating : 4.:/5 (447 download)
Download or read book Engaging Frontline Employees in Organizational Renewal written by Arnold M. Howitt and published by . This book was released on 1997 with total page 6 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Cristian Grossmann
Publisher :
ISBN 13 :
Total Pages : 158 pages
Book Rating : 4.5/5 (796 download)
Download or read book The Rise of the Frontline Workers written by Cristian Grossmann and published by . This book was released on 2020-12-22 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: 2.7 billion of the world's workforce are frontline workers - this book explains how business leaders can transform their organization by making frontline workers more effective, efficient, motivated, and happier in their work."An essential business book for senior management in retail, manufacturing, construction, hospitality, or indeed any industry that employs large numbers of frontline workers." Given that 80% of the world's workforce is employed on the frontline, why have organizations not invested in the mobile tools that will make those workers more effective, efficient, motivated, and happier in their work? Desk-based workers have been provided with such tools, why not their frontline counterparts?These are the questions that Cristian Grossmann addresses in his new book, The Rise of the Frontline Workers, in which he outlines why it is so important for businesses to digitalize their frontline workforce and explains how organizations should best approach doing so.Cristian is a tech entrepreneur whose company Beekeeper has raised more than $80M in funding and supplies its employee communications app to some of the world's biggest and best-known organizations, including London Heathrow Airport, Domino's Pizza, and Hilton Hotels. Cristian, a former frontline worker himself, has an extensive understanding of what technology is required to make the frontline workforce more effective and describes why frontline workers need tools and solutions that are designed specifically for them, not a patched-up version of something that works for desk-based workers.The Rise of the Frontline Workers explores how frontline workers are essential to the smooth running of society. The events of 2020 and the Covid-19 pandemic have proved that beyond any doubt. Yet for many employers, frontline workers and their needs are overlooked, time and time again. During the various lockdowns of 2020, frontline workers rarely had the option of working from home and continued to work on the frontline, often at personal risk to themselves due to a lack of PPE.This ignoring of frontline worker needs is not new and dates back centuries. But things are changing. Covid-19 has accelerated trends that had been building for years. People were already using smartphones in massive numbers and reaching frontline workers via their smartphones has become a mission-critical objective for many organizations. The on-going rise of mobile technology and changing perceptions of how frontline workers are valued have combined to create a perfect storm in which the needs of the frontline workforce are finally being addressed. Providing frontline workers with the tools to communicate with, to give them access to the information that will keep them safe at work, and to ensure they feel valued has become one of the biggest priorities for businesses now.By the end of The Rise of the Frontline Workesr, you will have gained a greater understanding of the perfect storm that has gathered to make digitalization of frontline workers so important, learn from companies that have already done so, and be ready to start your own frontline worker digitalization projects. Organizations that take the needs of 80% of their workforce seriously by providing them with the right digital tools for the job will survive and indeed thrive in the future. Those that continue to ignore the needs of the frontline workforce will head in the opposite direction. This book makes it clear why you should choose the former option.
Author : T. J. Larkin
Publisher : McGraw Hill Professional
ISBN 13 : 9780070364523
Total Pages : 284 pages
Book Rating : 4.3/5 (645 download)
Download or read book Communicating Change: Winning Employee Support for New Business Goals written by T. J. Larkin and published by McGraw Hill Professional. This book was released on 1994-01-22 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers prescriptions for effecting successful change centered around three guiding principles: conveying the message through supervisors; communicating face-to-face; and, making the changes relevant to each work area
Author : Chris Van Gorder
Publisher : John Wiley & Sons
ISBN 13 : 1118933346
Total Pages : 214 pages
Book Rating : 4.1/5 (189 download)
Download or read book The Front-Line Leader written by Chris Van Gorder and published by John Wiley & Sons. This book was released on 2014-10-20 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story? In The Front-Line Leader, Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public service. After being injured on the job and taking an early retirement, Van Gorder had to reinvent himself, taking a job as a hospital security director, a job that would change his life. Through hard work and determination, he rose to executive ranks, eventually becoming CEO of Scripps. But he never forgot his own roots and powerful work ethic, or the time when he was a security officer and a CEO would not make eye contact with him. Van Gorder leads from the front lines, making it a priority to know his employees and customers at every level. His values learned on the force—protecting the community, educating citizens, developing caring relationships, and ultimately doing the right thing—shape his approach to business. As much as companies talk about accountability, managers seldom understand what practical steps to take to achieve an ethic of service that makes accountability meaningful. The Front-Line Leader outlines specific tactics and steps anyone can use starting today to take responsibility, inspire others, and achieve breakout results for their organizations. Van Gorder reveals how a no-layoff philosophy led to higher accountability, how his own attention to seemingly minor details spurred larger change, and how his own high standards for himself and his team improved morale and productivity. From general strategy to the tiny, everyday steps leaders can take to create the kind of culture and accountability that translates into major competitive advantage, The Front-Line Leader charts a path to better leadership and a more engaged, higher-performing organization.
Author : Ronald R. Sims
Publisher : IAP
ISBN 13 : 1648023657
Total Pages : 437 pages
Book Rating : 4.6/5 (48 download)
Download or read book Succeeding as a Frontline Manager in Today’s Organizations written by Ronald R. Sims and published by IAP. This book was released on 2021-01-01 with total page 437 pages. Available in PDF, EPUB and Kindle. Book excerpt: Succeeding as a Frontline Manager in Today’s Organizations, highlights the fact that as the world of work continues to change in response to a variety of trends, issues and opportunities, manages on the frontline will still be expected to see that their organizations operate both effectively and efficiently to not only survive but to thrive. To do this, frontline managers (FLMs) must continue to learn and develop their skills to get the organization’s work done through its people. This book examines both the traditional and contemporary skills todays frontline managers must have at a minimum and those they must successfully learn to implement to fulfill their critical roles and responsibilities. The book argues that FLMs will continue to play a critical role in helping their organizations pursue and achieve their strategic, tactical and operational goas efficiently and effectively. By focusing on the skills a good FLM needs, this book offers specificity on what the FLM and their organizations must do to increase the potential for the success of FLMs in having a positive influence on the organization overall by focusing both on results and the well-being of employees. The book examines not only looks at the essentials of effective management but discusses the importance of how one becomes and makes a smooth transition to the role of a FLM. In addition, the book examines the essential elements of management—planning, organizing, controlling, and leading—while also offering an in-depth look at the important role FLMs can and should play as it relates to ethics, building and leading effective teams, and safety and health. Each chapter offers insights into what FLMs can do to be effective in their work, particularly for those FLMs who want to continue to develop themselves as they play the different roles and exercise different skills in doing their jobs. In the end, this book is written for, those who are interested in increasing their understanding of the FLMs role, responsibilities and skills needed to be effective while also getting those who work for them to accomplish their work effectively, efficiently and productively on their own or as a member of a group or team.
Author : Julie Hodges
Publisher : Kogan Page Publishers
ISBN 13 : 1398612561
Total Pages : 289 pages
Book Rating : 4.3/5 (986 download)
Download or read book People-Centric Organizational Change written by Julie Hodges and published by Kogan Page Publishers. This book was released on 2024-02-03 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only way to achieve successful business change is by engaging employees and making the transformation people-centric. This book explains how to achieve this. Written by a leading voice in the change management industry who has both academic and practitioner experience, People-Centric Organizational Change is a practical guide for change professionals and postgraduate students. It covers everything from what people-centric change is and why it's essential to engage people with the change through to the importance of the communication of change and how to do this effectively with a distributed workforce in a hybrid working environment. Using evidence-based research, this book fully explores the human dynamic of change, explains how to promote collaboration between colleagues and shows how to involve line managers in the change process. There is also advice on how to encourage staff to see change as an opportunity rather than a threat. People-Centric Organizational Change also includes discussion of the impact of change on employee wellbeing as well as the relationship between Equality, Diversity and Inclusion (EDI) and change. There is also advice on how to build people-centric initiatives into an overall change strategy. It is full of country agnostic tools and tips that can be used across cultures as well as frameworks and skills that can be applied in public, private and third sector settings. Global case studies and examples throughout help to put the content into context and show how a people-first approach to change works in practice. Online resources include PowerPoint slides for each chapter.
Author : Robert Lavigna
Publisher : AMACOM
ISBN 13 : 0814432816
Total Pages : 289 pages
Book Rating : 4.8/5 (144 download)
Download or read book Engaging Government Employees written by Robert Lavigna and published by AMACOM. This book was released on 2013-07-26 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: With over three decades of experience in public sector HR, Bob Lavigna gives managers the tools they need to leverage the talents of government's most important resource: its people. You know firsthand that your government workers are not underworked, overpaid, or mindless clones just carrying out the morally compromised work that politicians forced through the pipeline. Besides having to daily overcome the persona of being a government employee, your hard-working employees face enormous pressures and challenges every day and are asked to solve some of our country’s toughest problems, including unemployment, security, poverty, and education. To be able to return to their desks daily with the passion and commitment required to accomplish these overwhelming duties will require a manager who knows how to leverage talent, improve performance, and inspire passion within these true servants. In Engaging Government Employees, you will learn: Why a highly engaged staff is 20 percent more productive How to get employees to deliver “discretionary effort” How to assess the level of engagement Why free pizza and Coke every Friday is not a viable strategy Engaging Government Employees rejects the typical one-size-fits-all approach to motivation. Drawing on a wealth of empirical evidence, this indispensable resource shows how America’s largest employer can apply the science of engagement to get team members passionate about the agency’s mission and committed to its success.
Author : Kyle Toppazzini
Publisher : CRC Press
ISBN 13 : 1315352613
Total Pages : 131 pages
Book Rating : 4.3/5 (153 download)
Download or read book The New Lean written by Kyle Toppazzini and published by CRC Press. This book was released on 2024-06-16 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s rapidly changing business landscape, organizations are challenged not only to adapt to evolving market dynamics but to excel in the face of uncertainty. Continuous improvement emerges as a strategic imperative, offering a systematic approach to enhance processes, boost efficiency, and drive innovation. This book delves into the heart of continuous improvement, providing a roadmap for organizations to navigate their journey toward maturity. The continuous improvement maturity model (CIMM) described in this book is not just a framework, but a holistic guide designed to support organizations in assessing and advancing their continuous improvement capabilities. As the author embarks on this exploration, he presents an approach that spans from foundational practices to advanced strategies. CIMM is a versatile tool adaptable to diverse industries, sectors, and organizational sizes. The key components of CIMM are: Integration with Best Practices— CIMM is not designed in isolation. We highlight its compatibility with established continuous improvement methodologies such as Lean, Six Sigma, Change Management, and Leadership Attributes. Learn how to leverage existing best practices while embracing the unique contributions of CIMM. Practical Application—Real-world examples and practical insights illustrate how organizations have successfully applied CIMM to overcome challenges, drive innovation, and achieve sustainable excellence. These stories offer inspiration and guidance for your own journey.
Author : Amita Singh
Publisher : SAGE
ISBN 13 : 9780761933922
Total Pages : 328 pages
Book Rating : 4.9/5 (339 download)
Download or read book Administrative Reforms written by Amita Singh and published by SAGE. This book was released on 2005-10-03 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume analyses the impact of globalisation on governance, and specifically on public-sector reforms. Starting from the premise that adhocism and sectoralism are the main reasons why past attempts at administrative reforms in India have not succeeded, this book maintains that some of the basic tenets of mainstream approaches to administrative reform require urgent and critical re-examination. The ten essays in this book dwell on three distinct areas—urban governance, energy and environmental governance, and service delivery systems—which have been subjected to a blizzard of reforms in recent years. The contributors investigate the role of public and private partners as agents of change and showcase successful experiments that have transformed the lives of local rural communities.
Author : Mark Graban
Publisher : CRC Press
ISBN 13 : 143987297X
Total Pages : 408 pages
Book Rating : 4.4/5 (398 download)
Download or read book Healthcare Kaizen written by Mark Graban and published by CRC Press. This book was released on 2018-06-08 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare Kaizen focuses on the principles and methods of daily continuous improvement, or Kaizen, for healthcare professionals and organizations. Kaizen is a Japanese word that means "change for the better," as popularized by Masaaki Imai in his 1986 book Kaizen: The Key to Japan‘s Competitive Success and through the books of Norman Bodek, both o
Author : Julie Hodges
Publisher : Kogan Page Publishers
ISBN 13 : 0749478640
Total Pages : 329 pages
Book Rating : 4.7/5 (494 download)
Download or read book Consultancy, Organizational Development and Change written by Julie Hodges and published by Kogan Page Publishers. This book was released on 2017-04-03 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations are increasingly investing in consulting capabilities to understand what changes they need to make to keep up the pace with the competition and future-proof their business. Consultancy, Organizational Development and Change is a guide for students and internal and external consultants needing to develop the necessary skills to consult in organizational settings where there is a great deal of complexity. It tackles the issues posing the greatest threat to the success of the change programme, including how to adapt to rapidly shifting needs, deal with the emotional and ethical issues that arise and ensure that the managers take full ownership for the change so that 'business as usual' is established. Complete with case studies from the 'Big Four' consultancy groups as well as boutique firms, Consultancy, Organizational Development and Change shows how to identify and execute interventions in a variety of organizational settings to deliver value. It provides guidance on how to develop a value proposition; define, write and present the business case for the proposed interventions; establish credibility and report on the results.
Author : Linda Holbeche
Publisher : Routledge
ISBN 13 : 1136351949
Total Pages : 472 pages
Book Rating : 4.1/5 (363 download)
Download or read book Understanding Change written by Linda Holbeche and published by Routledge. This book was released on 2007-06-07 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: Change is now so commonplace that people no longer talk in terms of the "whitewater epoch". Every sector of the economies of the developed world has experienced huge swathes of change in the last decade of the twentieth century alone. Increased global competition, aided and abetted by technological advances, has led many organizations to seek to re-invent themselves in the hope of being able to survive and thrive. In mature sectors in particular, where the pace of consolidation is accelerating, organizations have had little option but to grow through acquisition or be absorbed. Whether the change is labelled "continuous process improvement", "restructuring", "downsizing" or re-engineering", to employees, change usually brings with it added pressures, job insecurity and a consequent loss of commitment to the organization. Understanding Change: theory, implementation and success argues that strategic change in the new millennium will be geared increasingly to achieving sustainable high performance, rather than just short-term gains. Most theorists now agree that the real challenge of change lies in gaining employees" willingness to commit to the change effort. Change leaders at every level need to be able to understand the elements at work in any change process, and to use judgement about the style of leadership required to give the change effort the best chance of success. Understanding Change: theory, implementation and success provides an overview of change and organizational theory, leading in particular to the author"s definition of the "input" elements of the high performance organisation, based on extensive research into UK and international organisations. It also contains a section looking at the management of change, with case studies illustrating approaches to managing change which are conducive to achieving sustainable high performance. In her companion book, The High Performance Organization- creating dynamic stability, the author explores some of the "how to"s" of building an organizational culture which is supportive of high performance in today"s challenging environment.
Author : David Osborne
Publisher : Jossey-Bass
ISBN 13 : 9780787941017
Total Pages : 532 pages
Book Rating : 4.9/5 (41 download)
Download or read book The Reinventing Government Facilitator's Guide written by David Osborne and published by Jossey-Bass. This book was released on 1998-07-17 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: From David Osborne, the best-selling author of Reinventing Government and Victor Colon Rivera comes the training material you need to implement reform and renewal in government. Since the publication of Reinventing government, readers have sought hands-on materials for implementing the revolutionary concepts of this book in their own organizations. In the Reinventing Government Workbook and Facilitator Guide, David Osborne and Victor Colon Rivera give you the tools you need to effectively apply the principles behind the reinvention revolution that is changing the way government works The Facilitators Guide offers detailed, step-by-step instructions on making the training experience rewarding and memorable. It provides: The groundwork for understanding and preparing for the Reinventing Government Workshop and using the workbook **Suggestions, in checklist format, to help promote the workshop and foster communication with decision makers and potential participants **A checklist of ideas, suggestions, and items needed to run a successful workshop **Information in a step-by-step recipe format to assist you in introducing the workshop, managing the group, and running each of the four modules **Additional exercises and overheads designed for longer formatted workshops or courses **Reproducible masters that correspond to all overheads The user-friAndly workbook brings the pronciples of Reinventing Government to life, helps participants apply the principles, and inspires improved performance. It offers: A guide to developing innovative and better ways of conducting public business Tools and techniques to increase the effectiveness of your organization Examples of successful governments that are reinventing themselves today Designed for use in federal, state, and local government, the workshop material includes exercises, brain teasers, and discussion items to create an interactive, involving learning environment. It also gives you the flexibility to run a one-day, two-day or longer workshop.
Author : Debra A. Noumair
Publisher : Emerald Group Publishing
ISBN 13 : 1787563537
Total Pages : 440 pages
Book Rating : 4.7/5 (875 download)
Download or read book Research in Organizational Change and Development written by Debra A. Noumair and published by Emerald Group Publishing. This book was released on 2018-08-10 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides new conceptual insights to help organizations improve health and wellbeing in society. Some chapters do this by addressing macro-level change, some by highlighting evidence-based change at the micro level, and others by extending theory and integrating perspectives that heretofore have remained separate.
Author : Fred Hassan
Publisher : John Wiley & Sons
ISBN 13 : 1118529855
Total Pages : 231 pages
Book Rating : 4.1/5 (185 download)
Download or read book Reinvent written by Fred Hassan and published by John Wiley & Sons. This book was released on 2013-01-29 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership principles from a master of the business turnaround In Reinvent, renowned CEO and business leader Fred Hassan explains how to transform a struggling business into a raging success by reinventing the culture, attitude, and behaviors of organizations and people. Leaders who want to change cultures and individuals need a cool head, a clear vision, and a well-refined ability to inspire that change. Here, Hassan explains how a productive organizational culture leads to real success. The first part of the book focuses on how you, as a leader, can unleash your full powers by learning to be authentic, purposeful, and connected with your organization. The second part of the book focuses on groups, how to lead them, how to be a role model for the effort you expect, and how to keep winning and innovating. Taken together, these principles fuel smarter strategies, more effective execution, and better governance. Features practical, proven guidance appropriate for every business leader in any industry Ideal for corporate executives, managers, team leaders, human resources professionals, board members, and consultants Written by a renowned public speaker and former CEO known for turning around struggling companies Revealing how you can make culture your secret weapon, Reinvent is the perfect tool for business leaders in highly competitive industries.
Author : Peter Lazes
Publisher :
ISBN 13 : 9780369362612
Total Pages : 440 pages
Book Rating : 4.3/5 (626 download)
Download or read book From the Ground Up written by Peter Lazes and published by . This book was released on 2020-12-08 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Kunle Akingbola
Publisher : Springer
ISBN 13 : 3030147746
Total Pages : 277 pages
Book Rating : 4.0/5 (31 download)
Download or read book Change Management in Nonprofit Organizations written by Kunle Akingbola and published by Springer. This book was released on 2019-03-30 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nonprofit organizations are arguably in a perpetual state of change. Nonprofits must constantly scan, analyze, and adapt to the implications of the changing needs of clients, the community, funders, and government policy. Hence, the core competencies and capabilities of nonprofits must include how to effectively manage change. The knowledge, skills, and abilities of employees, volunteers, and managers must include the competencies required to formulate and implement strategies to manage planned and unplanned change. This book brings to the forefront the challenges and opportunities of change by combining insights from practice, research, and theories of change management to examine nonprofits. It incorporates interdisciplinary perspectives to examine the dimensions, determinants, and outcomes of change in nonprofits. It offers managers, researchers, and students case examples on how to develop, implement, and manage change in the context of nonprofits. Readers will better understand the dimensions of change that are unique to nonprofits and how these should be integrated into strategy and day-to-day operations, including reflection for both the change agent and the change recipient.
