Doesnt Hurt To Ask

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Doesn't Hurt to Ask

Author : Trey Gowdy
Publisher : Forum Books
ISBN 13 : 0593138910
Total Pages : 290 pages
Book Rating : 4.5/5 (931 download)

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Book Synopsis Doesn't Hurt to Ask by : Trey Gowdy

Download or read book Doesn't Hurt to Ask written by Trey Gowdy and published by Forum Books. This book was released on 2020-08-18 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 NEW YORK TIMES BESTSELLER • Former congressman and prosecutor Trey Gowdy teaches you how to effectively communicate and persuade on the issues that matter most to you, drawing on his experience in the courtroom and the halls of Congress. “A must-read for people who want to learn how best to succeed.”—Dana Perino, Fox News host and bestselling author of Everything Will Be Okay You do not need to be in a courtroom to advocate for others. You do not need to be in Congress to champion a cause. From the boardroom to the kitchen table, opportunities to make your case abound, and Doesn’t Hurt to Ask shows you how to seize them. By blending gripping case studies from nearly two decades in a courtroom and four terms in national politics with personal stories and practical advice, Trey Gowdy walks you through the tools and the mindset needed to effectively communicate your message. Along the way, Gowdy reflects on the moments in his life when he learned the most about how to argue and convince. He recounts his missteps during his first murder trial, the conversation that changed his view on criminal justice reform, and what he learned while questioning James Comey and Secretary Hillary Clinton. Sharing the techniques he perfected advocating in law and politics, Gowdy helps you identify your objective, understand your personal jury, and engage in the art of questioning so you can be heard, be understood, and, ultimately, move others. Whether it’s getting a boss to take a chance on your idea, convincing someone to support your cause, or urging a child to invest more effort in an important task, movement requires persuasion. Doesn’t Hurt to Ask shows you how to persuade, no matter the jury and no matter the cause.

Ask a Manager

Author : Alison Green
Publisher : Ballantine Books
ISBN 13 : 0399181822
Total Pages : 306 pages
Book Rating : 4.3/5 (991 download)

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Book Synopsis Ask a Manager by : Alison Green

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Unified

Author : Tim Scott
Publisher : NavPress
ISBN 13 : 1496430441
Total Pages : 240 pages
Book Rating : 4.4/5 (964 download)

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Book Synopsis Unified by : Tim Scott

Download or read book Unified written by Tim Scott and published by NavPress. This book was released on 2018-04-03 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times Bestseller In a divided country desperate for unity, two sons of South Carolina show how different races, life experiences, and pathways can lead to a deep friendship—even in a state that was rocked to its core by the 2015 Charleston church shooting. Tim Scott, an African-American US senator, and Trey Gowdy, a white US congressman, won’t allow racial lines to divide them. They work together, eat meals together, campaign together, and make decisions together. Yet in the fall of 2010—as two brand-new members of the US House of Representatives—they did not even know each other. Their story as politicians and friends began the moment they met and is a model for others seeking true reconciliation. In Unified, Senator Scott and Congressman Gowdy, through honesty and vulnerability, inspire others to evaluate their own stories, clean the slate, and extend a hand of friendship that can change your churches, communities, and the world.

Can't Hurt Me

Author : David Goggins
Publisher : David Goggins
ISBN 13 : 1544512260
Total Pages : 386 pages
Book Rating : 4.5/5 (445 download)

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Book Synopsis Can't Hurt Me by : David Goggins

Download or read book Can't Hurt Me written by David Goggins and published by David Goggins. This book was released on 2021-03-03 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times Bestseller Over 2.5 million copies sold For David Goggins, childhood was a nightmare -- poverty, prejudice, and physical abuse colored his days and haunted his nights. But through self-discipline, mental toughness, and hard work, Goggins transformed himself from a depressed, overweight young man with no future into a U.S. Armed Forces icon and one of the world's top endurance athletes. The only man in history to complete elite training as a Navy SEAL, Army Ranger, and Air Force Tactical Air Controller, he went on to set records in numerous endurance events, inspiring Outside magazine to name him "The Fittest (Real) Man in America." In Can't Hurt Me, he shares his astonishing life story and reveals that most of us tap into only 40% of our capabilities. Goggins calls this The 40% Rule, and his story illuminates a path that anyone can follow to push past pain, demolish fear, and reach their full potential.

The Art of Asking

Author : Amanda Palmer
Publisher : Grand Central Publishing
ISBN 13 : 1455581070
Total Pages : 349 pages
Book Rating : 4.4/5 (555 download)

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Book Synopsis The Art of Asking by : Amanda Palmer

Download or read book The Art of Asking written by Amanda Palmer and published by Grand Central Publishing. This book was released on 2014-11-11 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rock star, crowdfunding pioneer, and TED speaker Amanda Palmer knows all about asking. Performing as a living statue in a wedding dress, she wordlessly asked thousands of passersby for their dollars. When she became a singer, songwriter, and musician, she was not afraid to ask her audience to support her as she surfed the crowd (and slept on their couches while touring). And when she left her record label to strike out on her own, she asked her fans to support her in making an album, leading to the world's most successful music Kickstarter. Even while Amanda is both celebrated and attacked for her fearlessness in asking for help, she finds that there are important things she cannot ask for-as a musician, as a friend, and as a wife. She learns that she isn't alone in this, that so many people are afraid to ask for help, and it paralyzes their lives and relationships. In this groundbreaking book, she explores these barriers in her own life and in the lives of those around her, and discovers the emotional, philosophical, and practical aspects of The Art of Asking. Part manifesto, part revelation, this is the story of an artist struggling with the new rules of exchange in the twenty-first century, both on and off the Internet. The Art of Asking will inspire readers to rethink their own ideas about asking, giving, art, and love.

Asking For It

Author : Louise O'Neill
Publisher : Quercus
ISBN 13 : 1681445360
Total Pages : 244 pages
Book Rating : 4.6/5 (814 download)

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Book Synopsis Asking For It by : Louise O'Neill

Download or read book Asking For It written by Louise O'Neill and published by Quercus. This book was released on 2016-04-05 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emma O'Donovan is eighteen, beautiful, and fearless. It's the beginning of summer in a quiet Irish town and tonight she and her friends have dressed to impress. Everyone is at the party, and all eyes are on Emma. The next morning Emma's parents discover her collapsed on the doorstop of their home, unconscious. She is disheveled, bleeding, and disoriented, looking as if she had been dumped there. To her distress, Emma can't remember what happened the night before. All she knows is that none of her friends will respond to her texts. At school, people turn away from her and whisper under their breath. Her mind may be a blank as far as the events of the previous evening, but someone has posted photos of it on Facebook under a fake account, "Easy Emma"--photos she will never be able to forget. As the photos go viral and a criminal investigation is launched, the community is thrown into tumult. The media descends, neighbors chose sides, and people from all over the world want to talk about her story. Everyone has something to say about Emma. Asking For It is a powerful story about the devastating effects of rape and public shaming, told through the awful experience of a young woman whose life is changed forever by an act of violence.

Long Way Down

Author : Jason Reynolds
Publisher : Simon and Schuster
ISBN 13 : 1481438271
Total Pages : 333 pages
Book Rating : 4.4/5 (814 download)

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Book Synopsis Long Way Down by : Jason Reynolds

Download or read book Long Way Down written by Jason Reynolds and published by Simon and Schuster. This book was released on 2017-10-24 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: “An intense snapshot of the chain reaction caused by pulling a trigger.” —Booklist (starred review) “Astonishing.” —Kirkus Reviews (starred review) “A tour de force.” —Publishers Weekly (starred review) A Newbery Honor Book A Coretta Scott King Honor Book A Printz Honor Book A Time Best YA Book of All Time (2021) A Los Angeles Times Book Prize Winner for Young Adult Literature Longlisted for the National Book Award for Young People’s Literature Winner of the Walter Dean Myers Award An Edgar Award Winner for Best Young Adult Fiction Parents’ Choice Gold Award Winner An Entertainment Weekly Best YA Book of 2017 A Vulture Best YA Book of 2017 A Buzzfeed Best YA Book of 2017 An ode to Put the Damn Guns Down, this is New York Times bestselling author Jason Reynolds’s electrifying novel that takes place in sixty potent seconds—the time it takes a kid to decide whether or not he’s going to murder the guy who killed his brother. A cannon. A strap. A piece. A biscuit. A burner. A heater. A chopper. A gat. A hammer A tool for RULE Or, you can call it a gun. That’s what fifteen-year-old Will has shoved in the back waistband of his jeans. See, his brother Shawn was just murdered. And Will knows the rules. No crying. No snitching. Revenge. That’s where Will’s now heading, with that gun shoved in the back waistband of his jeans, the gun that was his brother’s gun. He gets on the elevator, seventh floor, stoked. He knows who he’s after. Or does he? As the elevator stops on the sixth floor, on comes Buck. Buck, Will finds out, is who gave Shawn the gun before Will took the gun. Buck tells Will to check that the gun is even loaded. And that’s when Will sees that one bullet is missing. And the only one who could have fired Shawn’s gun was Shawn. Huh. Will didn’t know that Shawn had ever actually USED his gun. Bigger huh. BUCK IS DEAD. But Buck’s in the elevator? Just as Will’s trying to think this through, the door to the next floor opens. A teenage girl gets on, waves away the smoke from Dead Buck’s cigarette. Will doesn’t know her, but she knew him. Knew. When they were eight. And stray bullets had cut through the playground, and Will had tried to cover her, but she was hit anyway, and so what she wants to know, on that fifth floor elevator stop, is, what if Will, Will with the gun shoved in the back waistband of his jeans, MISSES. And so it goes, the whole long way down, as the elevator stops on each floor, and at each stop someone connected to his brother gets on to give Will a piece to a bigger story than the one he thinks he knows. A story that might never know an END…if Will gets off that elevator. Told in short, fierce staccato narrative verse, Long Way Down is a fast and furious, dazzlingly brilliant look at teenage gun violence, as could only be told by Jason Reynolds.

Don't Look and It Won't Hurt

Author : Richard Peck
Publisher : Macmillan
ISBN 13 : 9780805063165
Total Pages : 172 pages
Book Rating : 4.0/5 (631 download)

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Book Synopsis Don't Look and It Won't Hurt by : Richard Peck

Download or read book Don't Look and It Won't Hurt written by Richard Peck and published by Macmillan. This book was released on 1999-11-15 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: A teenage girl struggles to understand her place within her family and in the world.

It Doesn't Hurt to be Nice!

Author : Amisha Sethi
Publisher : Sristhi Publishers & Distributors
ISBN 13 : 938266548X
Total Pages : 144 pages
Book Rating : 4.3/5 (826 download)

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Book Synopsis It Doesn't Hurt to be Nice! by : Amisha Sethi

Download or read book It Doesn't Hurt to be Nice! written by Amisha Sethi and published by Sristhi Publishers & Distributors. This book was released on 2015-09 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kiara is a dynamic, thirty-something girl who has reached great heights professionally, and is the apple of the eye for almost everyone who knows her. But she never took any short cuts to become happier, wiser, healthier and more compassionate. She had to find rays of hope where the dark tunnel seemed unending, and identify shade in life's burning path. She found little pearls of wisdom in chasing her dreams, in spreading laughter, in learning from scriptures and philosophers, and even at one point in almost ending her life. More than Kiara's story and the wisdom she achieves through the various dramatic and hilarious experiences, this book is a motion picture with you in the lead role. You as the 'hero' who can beat the most stubborn of villains — most of which lie deep within us…our fear, unkindness, selfish interests, negative thoughts and jealousy. You as the 'heroine' who is sharp and witty in talking, selfless and caring in love, and charming and beautiful inside out, like none other (perhaps a 2.0 version of you). Walk with Kiara to find a better you, because It Doesn't Hurt to be Nice.

Ask Me Why I Hurt

Author : Randy Christensen, M.D.
Publisher : Crown
ISBN 13 : 0307719022
Total Pages : 290 pages
Book Rating : 4.3/5 (77 download)

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Book Synopsis Ask Me Why I Hurt by : Randy Christensen, M.D.

Download or read book Ask Me Why I Hurt written by Randy Christensen, M.D. and published by Crown. This book was released on 2011-04-12 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: An unforgettable and inspiring memoir of an extraordinary doctor who is saving lives in a most unconventional way. Ask Me Why I Hurt is the touching and revealing first-person account of the remarkable work of Dr. Randy Christensen. Trained as a pediatrician, he works not in a typical hospital setting but, rather, in a 38-foot Winnebago that has been refitted as a doctor’s office on wheels. His patients are the city’s homeless adolescents and children. In the shadow of an affluent American city, Dr. Christensen has dedicated his life to caring for society's throwaway kids—the often-abused, unloved children who live on the streets without access to proper health care, all the while fending off constant threats from thugs, gangs, pimps, and other predators. With the Winnebago as his moveable medical center, Christensen and his team travel around the outskirts of Phoenix, attending to the children and teens who need him most. With tenderness and humor, Dr. Christensen chronicles everything from the struggles of the van’s early beginnings, to the support system it became for the kids, and the ultimate recognition it has achieved over the years. Along with his immense professional challenges, he also describes the trials and joys he faces while raising a growing family with his wife Amy. By turns poignant, heartbreaking, and charming, Dr. Christensen's story is a gripping and rich memoir of his work and family, one of those rare books that stays with you long after you’ve turned the last page.

That's Gotta Hurt

Author : Dr. David Geier
Publisher : University Press of New England
ISBN 13 : 1512600695
Total Pages : 314 pages
Book Rating : 4.5/5 (126 download)

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Book Synopsis That's Gotta Hurt by : Dr. David Geier

Download or read book That's Gotta Hurt written by Dr. David Geier and published by University Press of New England. This book was released on 2017-06-06 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: In That's Gotta Hurt, the orthopaedist David Geier shows how sports medicine has had a greater impact on the sports we watch and play than any technique or concept in coaching or training. Injuries among professional and college athletes have forced orthopaedic surgeons and other healthcare providers to develop new surgeries, treatments, rehabilitation techniques, and prevention strategies. In response to these injuries, sports themselves have radically changed their rules, mandated new equipment, and adopted new procedures to protect their players. Parents now openly question the safety of these sports for their children and look for ways to prevent the injuries they see among the pros. The influence that sports medicine has had in effecting those changes and improving both the performance and the health of the athletes has been remarkable. Through the stories of a dozen athletes whose injuries and recovery advanced the field (including Joan Benoit, Michael Jordan, Brandi Chastain, and Tommy John), Dr. Geier explains how sports medicine makes sports safer for the pros, amateurs, student-athletes, and weekend warriors alike. That's Gotta Hurt is a fascinating and important book for all athletes, coaches, and sports fans.

Sex, Drugs, and Cocoa Puffs

Author : Chuck Klosterman
Publisher : Simon and Schuster
ISBN 13 : 9780743236010
Total Pages : 278 pages
Book Rating : 4.2/5 (36 download)

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Book Synopsis Sex, Drugs, and Cocoa Puffs by : Chuck Klosterman

Download or read book Sex, Drugs, and Cocoa Puffs written by Chuck Klosterman and published by Simon and Schuster. This book was released on 2004-06-22 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in paperback after six hardback printings, the damn funny...wild collection of bracingly intelligent essays about topics that aren't quite as intelligent as Chuck Klosterman'(Esquire). Following the success of Fargo Rock City, Klosterman, a senior writer at Spin magazine, is back with a hilarious and savvy manifesto for a youth gone wild on pop culture and media, taking on everything from Guns'n'Roses tribute bands to Christian fundamentalism to internet porn. 'Maddeningly smart and funny' - Washington Post'

Beyond Betrayal

Author : Phil Waldrep
Publisher : Harvest House Publishers
ISBN 13 : 073697878X
Total Pages : 204 pages
Book Rating : 4.7/5 (369 download)

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Book Synopsis Beyond Betrayal by : Phil Waldrep

Download or read book Beyond Betrayal written by Phil Waldrep and published by Harvest House Publishers. This book was released on 2020-02-11 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Responding Right When You've Been Wronged We all know what it’s like to be lied to, cheated, tricked, or swindled. Whether you want revenge or to protect yourself from future harm, Phil Waldrep understands your pain. Waldrep had no idea of the steep journey that lay ahead of him when two men walked into his office and revealed an unfolding story of a friend turned colleague who was living what amounted to a second life. For years following, Waldrep sought to heal the wounds of this broken relationship and confront the pain he felt in the aftermath of this betrayal. Along the way, he discovered God’s solutions to overcoming resentment. In Beyond Betrayal, you’ll learn about the biblical principles and practical tools that can help you identify betrayers in your life and name the pain you feel rediscover God as the healer of your wounds avoid bitterness and express your anger in healthy ways learn to remain open to trusting others again as you build new relationships choose forgiveness and develop strategies to prevent future betrayal Whether you’ve been hurt by a family member, friend, colleague, or trusted leader, you are not alone. Even Jesus was betrayed. You don’t have to let past hurts limit your future relationships—you can move beyond betrayal.

The Silent Patient

Author : Alex Michaelides
Publisher : Celadon Books
ISBN 13 : 1250301718
Total Pages : 322 pages
Book Rating : 4.2/5 (53 download)

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Book Synopsis The Silent Patient by : Alex Michaelides

Download or read book The Silent Patient written by Alex Michaelides and published by Celadon Books. This book was released on 2019-02-05 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: **THE INSTANT #1 NEW YORK TIMES BESTSELLER** "An unforgettable—and Hollywood-bound—new thriller... A mix of Hitchcockian suspense, Agatha Christie plotting, and Greek tragedy." —Entertainment Weekly The Silent Patient is a shocking psychological thriller of a woman’s act of violence against her husband—and of the therapist obsessed with uncovering her motive. Alicia Berenson’s life is seemingly perfect. A famous painter married to an in-demand fashion photographer, she lives in a grand house with big windows overlooking a park in one of London’s most desirable areas. One evening her husband Gabriel returns home late from a fashion shoot, and Alicia shoots him five times in the face, and then never speaks another word. Alicia’s refusal to talk, or give any kind of explanation, turns a domestic tragedy into something far grander, a mystery that captures the public imagination and casts Alicia into notoriety. The price of her art skyrockets, and she, the silent patient, is hidden away from the tabloids and spotlight at the Grove, a secure forensic unit in North London. Theo Faber is a criminal psychotherapist who has waited a long time for the opportunity to work with Alicia. His determination to get her to talk and unravel the mystery of why she shot her husband takes him down a twisting path into his own motivations—a search for the truth that threatens to consume him....

Ask For It

Author : Linda Babcock
Publisher : Bantam
ISBN 13 : 0553384554
Total Pages : 339 pages
Book Rating : 4.5/5 (533 download)

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Book Synopsis Ask For It by : Linda Babcock

Download or read book Ask For It written by Linda Babcock and published by Bantam. This book was released on 2009-01-27 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the authors of Women Don’t Ask, the groundbreaking book that revealed just how much women lose when they avoid negotiation, here is the action plan that women all over the country requested—a guide to negotiating anything effectively using strategies that feel comfortable to you as a woman. Whether it’s a raise, that overdue promotion, an exciting new assignment, or even extra help around the house, this four-phase program, backed by years of research and practical success, will show you how to recognize how much more you really deserve, maximize your bargaining power, develop the best strategy for your situation, and manage the reactions and emotions that may arise—on both sides. Guided step-by-step, you’ll learn how to draw on your special strengths to reach agreements that benefit everyone involved. This collaborative, problem-solving approach will propel you to new places both professionally and personally—and open doors you thought were closed.

Ask

Author : Ryan Levesque
Publisher : Hay House, Inc
ISBN 13 : 1401958796
Total Pages : 217 pages
Book Rating : 4.4/5 (19 download)

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Book Synopsis Ask by : Ryan Levesque

Download or read book Ask written by Ryan Levesque and published by Hay House, Inc. This book was released on 2019-07-02 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: The go-to guide for small-business owners and entrepreneurs to discover exactly what consumers want to buy and how to get it to them. As a small-business owner, entrepreneur, or marketer, are you absolutely certain that you know what your customer wants? And even if you know what your customer wants, are you sure that you are able to clearly communicate that you offer the exact thing that they are seeking? In this best-selling book, Ryan Levesque lays out his proven, repeatable, yet slightly counterintuitive, methodology for understanding the core wants and motivations of your customer. Levesque's Ask Method provides a way to discover what customers want to buy by guiding them through a series of questions and customizing a solution from them so they are more likely to purchase from you. And all through a completely automated process that does not require one-on-one conversations with every single customer. The Ask method has generated over $100 million in online sales across 23 different industries and counting. Now it is your turn to use it to create a funnel, skyrocket your online income, and create a mass of dedicated fans for you and your company in the process.

The Truth Doesn't Have to Hurt

Author : Deb Bright
Publisher : AMACOM
ISBN 13 : 0814434827
Total Pages : 282 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis The Truth Doesn't Have to Hurt by : Deb Bright

Download or read book The Truth Doesn't Have to Hurt written by Deb Bright and published by AMACOM. This book was released on 2014-10-08 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nobody likes criticism. Handled poorly, it too often stings and breeds resentment-and most of us try to avoid it at all costs. But criticism-crafted carefully and communicated skillfully-promotes trust and respect, motivates individuals, and serves as a catalyst for change. It has the ability to turbocharge workplaces and careers. If that sounds far-fetched, it's because few understand how to properly give and receive the kind of critical feedback that brings positive results. The Truth Doesn't Have to Hurt rejuvenates this powerful but neglected art form. Executives, managers, team leaders-anyone who needs to temper praise with a dose of reality-will learn to: Deliver the truth and have it taken as helpful * Create an atmosphere of acceptance * Avoid mistakes that sabotage an exchange * Control how they receive criticism so they benefit-even if it's badly presented Ignoring problems or always saying nice things will only maintain the status quo. This research-backed book delivers proven techniques and tools for motivating people and triggering improvement-swiftly and painlessly.