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Do You Have Questions Or Concerns About The Service You Are Receiving
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Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Book Synopsis Introduction to Health Care Quality by : Yosef D. Dlugacz
Download or read book Introduction to Health Care Quality written by Yosef D. Dlugacz and published by John Wiley & Sons. This book was released on 2016-11-22 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Health Care Quality explores the issues of quality management in today's health care environment, and provides clear guidance on new and perennial challenges in the field. The idea of 'quality' is examined in the context of a variety of health care situations, with practical emphasis on assessment, monitoring, analysis, and improvement. Students will learn how to utilize statistical tools, patient data, and more to understand new models of reimbursement, including pay for performance and value-based purchasing. They will also learn how to learn how to incorporate technology into everyday practice. Each chapter centers on an essential concept, but builds upon previous chapters to reinforce the material and equip students with a deeper understanding of the modern health care industry. Real-world situations are highlighted to show the intersection of theory and application, while cutting-edge methodologies and models prepare students for today's data-driven health care environment. Health care quality is defined and assessed according to setting, with factors such as standards, laws, regulations, accreditation, and consumerism impacting measurement and analysis in tremendous ways. This book provides an overview of this complex field, with insightful discussion and expert practical guidance. Health care today is worlds away from any other point in history. As the field grows ever more complex, quality management becomes increasingly critical for ensuring optimal patient care. Introduction to Health Care Quality helps students and professionals make sense of the issues, and provide top-notch service in today's rapidly changing health care environment.
Author :United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Health Publisher : ISBN 13 : Total Pages :58 pages Book Rating :4.3/5 (91 download)
Book Synopsis Identifying the Causes of Inappropriate Billing Practices by the U.S. Department of Veterans Affairs by : United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Health
Download or read book Identifying the Causes of Inappropriate Billing Practices by the U.S. Department of Veterans Affairs written by United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Health and published by . This book was released on 2010 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Guide to Federal Employees Health Benefits Plans for Individuals Receiving Compensation from the Office of Workers' Compensation Programs (OWCP). by :
Download or read book Guide to Federal Employees Health Benefits Plans for Individuals Receiving Compensation from the Office of Workers' Compensation Programs (OWCP). written by and published by . This book was released on 2001 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Human Resource Management in Public Service by : Evan M. Berman
Download or read book Human Resource Management in Public Service written by Evan M. Berman and published by SAGE Publications. This book was released on 2015-02-20 with total page 800 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human Resource Management in Public Service: Paradoxes, Processes, and Problems offers managers and aspiring managers a thorough, provocative, and award-winning coverage of the complex issues of management in the public sector, from both employee and managerial viewpoints. Combining more than 100 years of professional and academic experience, authors Evan M. Berman, James S. Bowman, Jonathan P. West, and Montgomery Van Wart have created user-friendly and accessible material by highlighting dilemmas, challenging readers to resolve them, and enticing them to go beyond the text to discover and confront other dilemmas. Grounded in real public service experiences, the book emphasizes hands-on skill building and problem solving. Continuing the award-winning tradition of previous editions, this Fifth Edition covers all of the stages of the employment process, including recruitment, selection, training, legal rights and responsibilities, compensation, and appraisal.
Book Synopsis Rickenbacker Air National Guard Base Joint Use and Disposition by :
Download or read book Rickenbacker Air National Guard Base Joint Use and Disposition written by and published by . This book was released on 1981 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Divorce in West Virginia by : Lyne Ranson
Download or read book Divorce in West Virginia written by Lyne Ranson and published by Addicus Books. This book was released on 2015-09-29 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing accurate and objective information to help make the right decisions during a divorce in West Virginia, this guide provides answers to more than 350 queries such as How quickly can one get a divorce? Is it possible to get divorced if one spouse does not want a divorce? What does it mean for West Virginia to be a community property state? Who decides who gets the cars, the pets, and the house? What factors might influence child custody? and How are bills divided and paid during the divorce? Structured in a question-and-answer format, this divorce handbook provides clear and concise responses to help build confidence and give the peace of mind needed to meet the challenges of a divorce proceeding.
Book Synopsis Three Weeks to eBay® Profits, Revised Edition by : Skip McGrath
Download or read book Three Weeks to eBay® Profits, Revised Edition written by Skip McGrath and published by Union Square & Co.. This book was released on 2011-01-04 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: Solid gold information from a Gold-level seller! Veteran eBay expert and author Skip McGrath presents a completely updated guide to the new, drastically altered site. Under its new management, eBay has instituted many important changes, and this revised edition addresses the company’s modified fee structures, new (and controversial) feedback system, and more, while guiding sellers through the steps of starting, expanding, and automating a successful eBay business. McGrath offers tips on what’s popular with eBay’s buyers, as well as on drop shipping, controlling costs, managing inventory, writing headlines and descriptions that sell, launching your first auctions, and more.
Book Synopsis Customer Service For Dummies by : Karen Leland
Download or read book Customer Service For Dummies written by Karen Leland and published by John Wiley & Sons. This book was released on 2011-03-03 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Book Synopsis Health Care Reform by : United States. Congress. Senate. Special Committee on Aging
Download or read book Health Care Reform written by United States. Congress. Senate. Special Committee on Aging and published by . This book was released on 1994 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Medicare Part D Drug Program by : Jack E. Fincham
Download or read book The Medicare Part D Drug Program written by Jack E. Fincham and published by Jones & Bartlett Learning. This book was released on 2007 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the Medicare Part D Drug Benefit? How does it work? Am I eligible? How can I apply? The only book of its kind, this practical guidebook offers the answers to these questions and much more! Whether you're a senior, caregiver, or practicing healthcare professional, The Medicare Part D Drug Program: Making the Most of the Benefit clearly and concisely explains how the Medicare Part D Drug Benefit works, where to obtain clarification and further information about the Program, how and when to apply, and how to use the Benefit to help seniors. In an easy-to-use format featuring simple terminology, this book explains how the Medicare Part D Drug Program meshes with other insurance programs and offers essential information on the Benefit and its components.
Book Synopsis Internal Revenue Bulletin by : United States. Internal Revenue Service
Download or read book Internal Revenue Bulletin written by United States. Internal Revenue Service and published by . This book was released on 1991 with total page 1314 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Taxpayer Information Publications by :
Download or read book Taxpayer Information Publications written by and published by . This book was released on 2004 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Internal Revenue Service Tax Information Publications by :
Download or read book Internal Revenue Service Tax Information Publications written by and published by . This book was released on 2000 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Hospitals written by and published by . This book was released on 1950 with total page 1002 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes Hospital news of the month.
Download or read book Individual Income Tax Returns written by and published by . This book was released on 1986 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Integrated Case Management Manual by : Roger G. Kathol
Download or read book The Integrated Case Management Manual written by Roger G. Kathol and published by Springer. This book was released on 2018-06-14 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: Thoroughly revised and updated since its initial publication in 2010, the second edition of this gold standard guide for case managers again helps readers enhance their ability to work with complex, multimorbid patients, to apply and document evidence-based assessments, and to advocate for improved quality and safe care for all patients. Much has happened since Integrated Case Management (ICM), now Value-Based Integrated Case Management (VB-ICM), was first introduced in the U.S. in 2010. The Integrated Case Management Manual: Valued-Based Assistance to Complex Medical and Behavioral Health Patients, 2nd Edition emphasizes the field has now moved from “complexity assessments” to “outcome achievement” for individuals/patients with health complexity. It also stresses that the next steps in VB-ICM must be to implement a standardized process, which documents, analyzes, and reports the impact of VB-ICM services in removing patient barriers to health improvement, enhancing quality and care coordination, and lowering the financial impact to patients, providers, and employer groups. Written by two expert case managers who have used VB-ICM in their large fully disseminated VB-ICM program and understand its practical deployment and use, the second edition also includes two authors with backgrounds as physician support personnel to case managers working with complex individuals. This edition builds on the consolidation of biopsychosocial and health system case management activities that were emphasized in the first edition. A must-have resource for anyone in the field, The Integrated Case Management Manual: Value-Based Assistance to Complex Medical and Behavioral Health Patients, 2nd Edition is an essential reference for not only case managers but all clinicians and allied personnel concerned with providing state-of-the-art, value-based integrated case management.
