Developing Effective In Service Training Programs

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Developing Effective In-service Training Programs

Author : Christopher A. Smith
Publisher :
ISBN 13 :
Total Pages : 230 pages
Book Rating : 4.:/5 (89 download)

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Book Synopsis Developing Effective In-service Training Programs by : Christopher A. Smith

Download or read book Developing Effective In-service Training Programs written by Christopher A. Smith and published by . This book was released on 1984 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: This manual provides step-by-step directions for developing an inservice staff training program in a rehabilitation facility. The manual is organized in five chapters. Following an introduction that defines inservice training, the first chapter discusses inservice problem identification procedures (conduct a needs assessment and determine present performance and existing deficiencies), while the second chapter presents 10 steps for developing an inservice training program (commit the facility to staff training; select training objectives; write performance objectives; select course prerequisites; select and sequence course content; construct competency tests; select an instructional method; determine instructor requirements; select and prepare training aids; and determine equipment requirements). The third and fourth chapters provide information on evaluating the inservice training program and responding to changing inservice needs. The final chapter presents three models of training programs: the Stanton conferencing instructional package for group instruction; the Rottier "turnover notebook" style of instructional packages for individual learning; and the Rehabilitation Associate Training for Employed Staff (RATES) modules for individual or group learning. Appendixes contain needs assessment formats, a DACUM chart format for developing curriculum objectives, a chart of instructional strategies, a resource list, and inservice training forms and curriculum. (KC)

Handbook for In-service Training in Human Services

Author : William Crimando
Publisher :
ISBN 13 :
Total Pages : 206 pages
Book Rating : 4.:/5 (319 download)

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Book Synopsis Handbook for In-service Training in Human Services by : William Crimando

Download or read book Handbook for In-service Training in Human Services written by William Crimando and published by . This book was released on 1988 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical "how-to" workbook that outlines a plan for the design and implementation of staff in-service training programs for human service agencies and facilities. Crimando and Riggar have made every effort to guarantee the usefulness of this text to practitioners, instructors, and students. This is a working book designed to assist trainers as they acquire the knowledge and skills needed to provide thorough, systematic in-service training that will enhance human service endeavors. The authors have organized the nineteen chapters into four parts that treat significant steps in the training-program design process. These include analyzing problems that require training solutions; developing a proposal; writing a plan of action for training; and evaluating a program. Each of the chapters combines text, examples, exercises, and supplementary readings to foster a full appreciation of the process involved. Even those topics frequently overlooked or disregarded are included: budgeting program time and financial resources, obtaining administrative commitment, and transferring and maintaining skills in the work setting.

Legendary Service: The Key is to Care

Author : Ken Blanchard
Publisher : McGraw Hill Professional
ISBN 13 : 0071817859
Total Pages : 176 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis Legendary Service: The Key is to Care by : Ken Blanchard

Download or read book Legendary Service: The Key is to Care written by Ken Blanchard and published by McGraw Hill Professional. This book was released on 2014-04-18 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job. PRAISE FOR LEGENDARY SERVICE: "Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group "Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf "Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules "Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV "Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo "Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity." -- Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit

Effective Training

Author : P. Nick Blanchard
Publisher : SAGE Publications
ISBN 13 : 1071927817
Total Pages : 426 pages
Book Rating : 4.0/5 (719 download)

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Book Synopsis Effective Training by : P. Nick Blanchard

Download or read book Effective Training written by P. Nick Blanchard and published by SAGE Publications. This book was released on 2023-10-04 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: Formerly published by Chicago Business Press, now published by Sage Effective Training: Systems, Strategies, and Practices is unique in its integration of theory with effective and practical training applications. Authors P. Nick Blanchard, James W. Thacker, and Dana Cosby examine the relationship between change management and training, introduce the ADDIE model as an overarching framework for the training process, and consider perspectives relevant to small businesses. Additionally, this text provides a step-by-step process for developing learning objectives and highlights the importance of integrating both learning and design theories in creating successful training programs. The Seventh Edition adds new material while enhancing the ease of reading and understanding. The end of each relevant chapter (needs analysis, design, development and implementation, and evaluation) features an example of the process of developing an actual training program (Fabrics, Inc.). At the end of each chapter are discussion questions, cases, and exercises to enhance understanding.

The Ten-Minute Inservice

Author : Todd Whitaker
Publisher : John Wiley & Sons
ISBN 13 : 1118470435
Total Pages : 211 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis The Ten-Minute Inservice by : Todd Whitaker

Download or read book The Ten-Minute Inservice written by Todd Whitaker and published by John Wiley & Sons. This book was released on 2013-03-11 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quick, easy, specific steps that make a difference in teaching and learning Busy school leaders need an easy-to-apply resource to increase teacher effectiveness quickly and efficiently. This book shows principals and staff developers how to improve teaching school-wide through high-impact inservices lasting only ten minutes—incorporated easily into weekly staff meetings. Written by popular education consultants Todd Whitaker and Annette Breaux, this important book offers 40 teacher-tested, mini-workshops that can improve teaching in every classroom. The book covers a range of topics, from behavior challenges and parent engagement to motivating students and making lessons meaningful. Offers school leaders a proven plan to help every teacher improve on a weekly basis by conducting simple 10-minute inservice workshops Offers staff developers, new teacher induction coordinators, mentors, and Professional Learning Communities ideas for effective training sessions Each of the 40 mini-training sessions offered include tips on how to introduce the topic, sample scripts to follow, and implementation activities to ensure lasting learning Whitaker and Breaux are bestselling education authors with a proven track record improving teacher effectiveness This handy resource contains a simple and effective method for improving teacher effectiveness school wide.

Effective Training

Author : P. Nick Blanchard
Publisher : SAGE Publications
ISBN 13 : 1071927833
Total Pages : 496 pages
Book Rating : 4.0/5 (719 download)

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Book Synopsis Effective Training by : P. Nick Blanchard

Download or read book Effective Training written by P. Nick Blanchard and published by SAGE Publications. This book was released on 2023-09-19 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective Training emphasizes the need to combine learning and design theories for successful training programs and provides a step-by-step process for developing learning objectives. This text considers the small business perspective while introducing the ADDIE model as an overarching framework for the training process and examining the relationship between change management and training.

TALIS Creating Effective Teaching and Learning Environments First Results from TALIS

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264068783
Total Pages : 309 pages
Book Rating : 4.2/5 (64 download)

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Book Synopsis TALIS Creating Effective Teaching and Learning Environments First Results from TALIS by : OECD

Download or read book TALIS Creating Effective Teaching and Learning Environments First Results from TALIS written by OECD and published by OECD Publishing. This book was released on 2009-07-21 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication is the first report from the OECD’s Teaching and Learning International Survey (TALIS). It provides quantitative, policy-relevant information on the teaching and learning environment in schools in 23 countries.

Assembly Bill

Author : California. Legislature. Assembly
Publisher :
ISBN 13 :
Total Pages : 2024 pages
Book Rating : 4.:/5 ( download)

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Book Synopsis Assembly Bill by : California. Legislature. Assembly

Download or read book Assembly Bill written by California. Legislature. Assembly and published by . This book was released on 1973 with total page 2024 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Good Services

Author : Louise Downe
Publisher : BIS Publishers
ISBN 13 : 9789063695439
Total Pages : 0 pages
Book Rating : 4.6/5 (954 download)

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Book Synopsis Good Services by : Louise Downe

Download or read book Good Services written by Louise Downe and published by BIS Publishers. This book was released on 2020-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Increasing the Effectiveness of Inservice Training for Desegregation

Author : Mark A. Smylie
Publisher :
ISBN 13 :
Total Pages : 54 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Increasing the Effectiveness of Inservice Training for Desegregation by : Mark A. Smylie

Download or read book Increasing the Effectiveness of Inservice Training for Desegregation written by Mark A. Smylie and published by . This book was released on 1982 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report reviews recent research on strategies that have been found to promote useful and effective inservice training programs in desegregated schools. The first section presents approaches for planning and implementing inservice training for desegregation. The second section describes inservice desegregation training programs that focus on: (1) instructional methods; (2) curriculum; (3) self awareness, empathy, and interpersonal relations; (4) discipline techniques and classroom management strategies; and (5) parent involvement in school affairs. The third section discusses the need to train administrators for school desegregation. It is suggested that the most successful inservice training programs are those that have been planned and implemented by educators themselves; address specific needs of teachers and administrators in single school settings (including student achievement, improving interpersonal relations, discipline and classroom management techniques, and curriculum innovation); involve participants in program development and implementation; and focus on developing practical skills and responses for the classroom. Models of the components of inservice training programs and the relationship between training areas and outcomes are given. (Author/MJL)

Building America's Skilled Technical Workforce

Author : National Academies of Sciences, Engineering, and Medicine
Publisher : National Academies Press
ISBN 13 : 0309440068
Total Pages : 259 pages
Book Rating : 4.3/5 (94 download)

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Book Synopsis Building America's Skilled Technical Workforce by : National Academies of Sciences, Engineering, and Medicine

Download or read book Building America's Skilled Technical Workforce written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2017-06-04 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Skilled technical occupationsâ€"defined as occupations that require a high level of knowledge in a technical domain but do not require a bachelor's degree for entryâ€"are a key component of the U.S. economy. In response to globalization and advances in science and technology, American firms are demanding workers with greater proficiency in literacy and numeracy, as well as strong interpersonal, technical, and problem-solving skills. However, employer surveys and industry and government reports have raised concerns that the nation may not have an adequate supply of skilled technical workers to achieve its competitiveness and economic growth objectives. In response to the broader need for policy information and advice, Building America's Skilled Technical Workforce examines the coverage, effectiveness, flexibility, and coordination of the policies and various programs that prepare Americans for skilled technical jobs. This report provides action-oriented recommendations for improving the American system of technical education, training, and certification.

How to Design and Deliver an Effective Job Readiness Training Program

Author :
Publisher :
ISBN 13 :
Total Pages : 26 pages
Book Rating : 4.:/5 (319 download)

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Book Synopsis How to Design and Deliver an Effective Job Readiness Training Program by :

Download or read book How to Design and Deliver an Effective Job Readiness Training Program written by and published by . This book was released on 1999 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Compassionate Geek

Author : Don R. Crawley
Publisher : Soundtraining Net
ISBN 13 : 9780983660705
Total Pages : 164 pages
Book Rating : 4.6/5 (67 download)

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Book Synopsis The Compassionate Geek by : Don R. Crawley

Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

Effectiveness and Strategic Planning of Veterans' Employment and Training Service Program

Author : United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Oversight and Investigations
Publisher :
ISBN 13 :
Total Pages : 120 pages
Book Rating : 4.:/5 (327 download)

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Book Synopsis Effectiveness and Strategic Planning of Veterans' Employment and Training Service Program by : United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Oversight and Investigations

Download or read book Effectiveness and Strategic Planning of Veterans' Employment and Training Service Program written by United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Oversight and Investigations and published by . This book was released on 1999 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt:

SAMHSA News

Author :
Publisher :
ISBN 13 :
Total Pages : 172 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis SAMHSA News by :

Download or read book SAMHSA News written by and published by . This book was released on 1995 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Health Professionals for a New Century

Author :
Publisher : Harvard School of Public Health, Frangois-Xavier Bagnoud Cen
ISBN 13 : 9780674061484
Total Pages : 95 pages
Book Rating : 4.0/5 (614 download)

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Book Synopsis Health Professionals for a New Century by :

Download or read book Health Professionals for a New Century written by and published by Harvard School of Public Health, Frangois-Xavier Bagnoud Cen. This book was released on 2011 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt: One hundred years ago a series of seminal documents, starting with the Flexner Report of 1910, sparked an enormous burst of energy to harness the power of science to transform higher education in health. Professional education, however, has not been able to keep pace with the challenges of the 21st century. A new generation of reforms is needed to meet the demands of health systems in an interdependent world. The report of the Commission on the Education of Health Professionals for the 21st Century, a global independent initiative consisting of 20 leaders from diverse disciplinary backgrounds and institutional affiliations, articulates a fresh vision and recommends renewed actions. Building on a rich legacy of educational reforms during the past century, the Commission's findings and recommendations adopt a global and multi-professional perspective using a systems approach to analyze education and health, with a focus on institutional and instructional reforms.

Professional Learning Communities at Work

Author : Richard DuFour
Publisher : Solution Tree
ISBN 13 : 9781879639607
Total Pages : 0 pages
Book Rating : 4.6/5 (396 download)

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Book Synopsis Professional Learning Communities at Work by : Richard DuFour

Download or read book Professional Learning Communities at Work written by Richard DuFour and published by Solution Tree. This book was released on 1998 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides specific information on how to transform schools into results-oriented professional learning communities, describing the best practices that have been used by schools nationwide.