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Designing The Best Call Center For Your Business
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Book Synopsis Designing the Best Call Center for Your Business, 2nd Edition by : Brendan B. Read
Download or read book Designing the Best Call Center for Your Business, 2nd Edition written by Brendan B. Read and published by Elsevier. This book was released on 2005-01-02 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f This revised and expanded edition examines all key aspects of opening and expanding a live agent call center.
Book Synopsis Designing the Best Call Center for Your Business by : Brendan Read
Download or read book Designing the Best Call Center for Your Business written by Brendan Read and published by CRC Press. This book was released on 2005-01-02 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
Book Synopsis Call Centers For Dummies by : Real Bergevin
Download or read book Call Centers For Dummies written by Real Bergevin and published by John Wiley & Sons. This book was released on 2010-04-16 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Book Synopsis Designing the Best Call Centre for Your Business by : Brendan B. Read
Download or read book Designing the Best Call Centre for Your Business written by Brendan B. Read and published by . This book was released on 2000 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Cases in Call Center Management by : Richard Feinberg
Download or read book Cases in Call Center Management written by Richard Feinberg and published by Purdue University Press. This book was released on 2005 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.
Book Synopsis The Complete Guide to Customer Support by : Joe Fleischer
Download or read book The Complete Guide to Customer Support written by Joe Fleischer and published by CRC Press. This book was released on 2002-01-04 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t
Book Synopsis A Practical Guide to CRM by : Janice Reynolds
Download or read book A Practical Guide to CRM written by Janice Reynolds and published by CRC Press. This book was released on 2002-02-05 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business community faces today - customer loyalty and retention. To thrive in today's customer-driven economy a company need
Book Synopsis Logistics and Fulfillment for e-business by : Janice Reynolds
Download or read book Logistics and Fulfillment for e-business written by Janice Reynolds and published by CRC Press. This book was released on 2001-04-15 with total page 545 pages. Available in PDF, EPUB and Kindle. Book excerpt: Logistics and fulfillment management is unglamorous, complex and expensive, but it is one of the primary factors determining whether an e-business will be profitable. Many enterprises (large and small) rush into the e-business model without adequate consi
Book Synopsis Service Design for Business by : Ben Reason
Download or read book Service Design for Business written by Ben Reason and published by John Wiley & Sons. This book was released on 2015-11-18 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.
Book Synopsis Call Center Operation by : Duane Sharp
Download or read book Call Center Operation written by Duane Sharp and published by Digital Press. This book was released on 2003-04-28 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise. · Presents key concepts and techniques, including a formal development process, in a real-world context · Provides extensive management guidelines · Stresses the importance of staff selection and training
Author :Constantine Stephanidis Publisher :Springer Science & Business Media ISBN 13 :3642216560 Total Pages :702 pages Book Rating :4.6/5 (422 download)
Book Synopsis Universal Access in Human-Computer Interaction. Applications and Services by : Constantine Stephanidis
Download or read book Universal Access in Human-Computer Interaction. Applications and Services written by Constantine Stephanidis and published by Springer Science & Business Media. This book was released on 2011-06-24 with total page 702 pages. Available in PDF, EPUB and Kindle. Book excerpt: The four-volume set LNCS 6765-6768 constitutes the refereed proceedings of the 6th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2011, held as Part of HCI International 2011, in Orlando, FL, USA, in July 2011, jointly with 10 other conferences addressing the latest research and development efforts and highlighting the human aspects of design and use of computing systems. The 72 revised papers included in the fourth volume were carefully reviewed and selected from numerous submissions. The papers are organized in the following topical sections: speech, communication and dialogue; interacting with documents and images; universal access to education and learning; well being, health and rehabilitation applications; and universal access in complex working environments.
Download or read book Home Workplace written by Brendan Read and published by CRC Press. This book was released on 2004-01-06 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reap the benefits of the home workplace revolution with this practical resource that guides managers and employees through working from home either full or part-time. If you are charged with establishing or executing a home-work policy in your business, t
Book Synopsis Call Centers For Dummies by : Real Bergevin
Download or read book Call Centers For Dummies written by Real Bergevin and published by John Wiley & Sons. This book was released on 2010-05-11 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Book Synopsis Designing Effective Call Centers by : James Abbott
Download or read book Designing Effective Call Centers written by James Abbott and published by . This book was released on 2013-07-11 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the companion to "The Executive Guide to Six Sigma Call Centers" which is for executives. this book is for the call center engineers, analysis, and designers.Do you know the benefits of sigma design for the call center world? Does reducing cost at your center sound good to you? How about reducing cost while providing BETTER service? Chapter 16 shows you how a Six Sigma design can provide better service at a lower cost than traditional approaches.Success doesn't just happen-it requires careful planning. The first step is determining the correct design for your call center or help desk. Author James Abbott walks readers through what can and can't be managed, who should be making what types of decisions, and how to create and use a metric blueprint. He covers the necessary design terms so all of the players can communicate effectively. And he explains the essential role of Six Sigma in any well-designed center.
Book Synopsis 42 Rules for Outsourcing Your Call Center by : Geoffrey A. Best
Download or read book 42 Rules for Outsourcing Your Call Center written by Geoffrey A. Best and published by Happy About. This book was released on 2011-09-29 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation A foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization.
Book Synopsis Have Them at Hello: How the Best Call Centers Crush Sales Projections by : Susan Anderson
Download or read book Have Them at Hello: How the Best Call Centers Crush Sales Projections written by Susan Anderson and published by Independently Published. This book was released on 2019-02-08 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover How to Get All the Calls, Clicks, and Leads Your Call Center Can HandleReady to scale your offer, but worried about how you'll make the numbers work in today's highly regulated telemarketing world? In theory, it's easy to get prospects on the phone so your sales team can close the deal. In practice, it's anything but easy. Building and testing a sales funnel is a gamble that might pay off - or might as easily leave you with nothing to show for your investment. Throw in compliance, lead quality, and cost per acquisition challenges, and it's no wonder the idea of working with a performance marketing partner is an appealing alternative.Do NOT Buy Leads for Your Business... YetGetting a high ROI when you buy leads isn't as simple as placing an order and waiting for the phone to ring. You've got some homework to do first to make sure not a single dollar goes to waste. In the book "Have Them at Hello: How the Best Call Centers Crush Sales Projections," you'll discover: -Exactly how to prepare your call center before the phone rings-How to keep your company safe in a world where non-compliant calls are met with astronomically high fines-What it takes to make sure your sales team only talks with consumers who'll be ideal customers-Which numbers REALLY matter as you track your metrics-How to choose a call and lead generation partner who's got a vested interest in making sure you win every single timeTom Carolan and Susan Anderson of Digital Market Media have assembled some of the pay per call industry's brightest minds to create this, the ultimate guide to using performance marketing to grow your business. This little book could be the big breakthrough you've been looking for in your quest to meet and even beat every sales goal you set.
Book Synopsis Call Center Continuity Planning by : Jim Rowan
Download or read book Call Center Continuity Planning written by Jim Rowan and published by CRC Press. This book was released on 2019-04-23 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. This book will show you how to deal with everything from power outag
