This Is Service Design Doing

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Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491927135
Total Pages : 1156 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis This Is Service Design Doing by : Marc Stickdorn

Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1156 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

The Workshop Book

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Publisher : Pearson UK
ISBN 13 : 129211973X
Total Pages : 216 pages
Book Rating : 4.2/5 (921 download)

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Book Synopsis The Workshop Book by : Pamela Hamilton

Download or read book The Workshop Book written by Pamela Hamilton and published by Pearson UK. This book was released on 2016-07-26 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on methods developed - and proven – in business, this highly visual and practical book will show readers how to design, lead and run effective workshops. The tools you need to design and lead successful workshops yourself Ways to enhance the collective intelligence of any team, keeping them focussed and engaged Tricks and tips for structuring time to generate maximum productivity in a limited session Advice on how to find inspiration and creativity to generate great ideas for any industry or brief Workshop fundamentals, so you can add your own flair The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

This is Service Design Thinking

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Author :
Publisher : Bis Publishers
ISBN 13 : 9789063692797
Total Pages : 376 pages
Book Rating : 4.6/5 (927 download)

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Book Synopsis This is Service Design Thinking by : Marc Stickdorn

Download or read book This is Service Design Thinking written by Marc Stickdorn and published by Bis Publishers. This book was released on 2012 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.

Uncertainty and Possibility

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Publisher : Routledge
ISBN 13 : 1000184293
Total Pages : 160 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis Uncertainty and Possibility by : Yoko Akama

Download or read book Uncertainty and Possibility written by Yoko Akama and published by Routledge. This book was released on 2020-06-08 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Uncertainty and possibility are emerging as both theoretical concepts and fields of empirical investigation, as scholars and practitioners seek new creative, hopeful and speculative modes of understanding and intervening in a world of crisis.This book offers new perspectives on the central issues of uncertainty and possibility, and identifies new research methods which take advantage of disruptive and experimental techniques. Advancing a practical agenda for future making, it reveals how uncertainty can be engaged as a generative ‘technology’ for understanding, researching and intervening in the world. Drawing on key themes in creative methodologies, such as making, essaying, inhabiting and attuning, chapters explore contemporary sites of practice. The book looks at maker spaces and technology design, the imaginaries of architectural design, the temporalities of built cultural heritage, and interdisciplinary making and performing. Based on the authors' own academic work and their applied research with a range of different organizations, Uncertainty and Possibility outlines new opportunities for research and intervention. It is essential reading for students, scholars and practitioners in design anthropology and human-centred design.

Universal Methods of Design

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Publisher :
ISBN 13 : 1592537561
Total Pages : 210 pages
Book Rating : 4.5/5 (925 download)

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Book Synopsis Universal Methods of Design by : Bella Martin

Download or read book Universal Methods of Design written by Bella Martin and published by . This book was released on 2012-02 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Universal Methods of Design is an immensely useful survey of research and design methods used by today's top practitioners, and will serve as a crucial reference for any designer grappling with really big problems. This book has a place on every designer's bookshelf, including yours!" —David Sherwin, Principal Designer at frog and author of Creative Workshop: 80 Challenges to Sharpen Your Design Skills "Universal Methods of Design is a landmark method book for the field of design. This tidy text compiles and summarizes 100 of the most widely applicable and effective methods of design—research, analysis, and ideation—the methods that every graduate of a design program should know, and every professional designer should employ. Methods are concisely presented, accompanied by information about the origin of the technique, key research supporting the method, and visual examples. Want to know about Card Sorting, or the Elito Method? What about Think-Aloud Protocols? This book has them all and more in readily digestible form. The authors have taken away our excuse for not using the right method for the job, and in so doing have elevated its readers and the field of design. UMOD is an essential resource for designers of all levels and specializations, and should be one of the go-to reference tools found in every designer’s toolbox." —William Lidwell, author of Universal Principles of Design, Lecturer of Industrial Design, University of Houston This comprehensive reference provides a thorough and critical presentation of 100 research methods, synthesis/analysis techniques, and research deliverables for human centered design, delivered in a concise and accessible format perfect for designers, educators, and students. Whether research is already an integral part of a practice or curriculum, or whether it has been unfortunately avoided due to perceived limitations of time, knowledge, or resources, Universal Methods of Design serves as an invaluable compendium of methods that can be easily referenced and utilized by cross-disciplinary teams in nearly any design project. This essential guide: - Dismantles the myth that user research methods are complicated, expensive, and time-consuming - Creates a shared meaning for cross-disciplinary design teams - Illustrates methods with compelling visualizations and case studies - Characterizes each method at a glance - Indicates when methods are best employed to help prioritize appropriate design research strategies Universal Methods of Design distills each method down to its most powerful essence, in a format that will help design teams select and implement the most credible research methods best suited to their design culture within the constraints of their projects.

Game Design Workshop

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Publisher : CRC Press
ISBN 13 : 1482217163
Total Pages : 540 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Game Design Workshop by : Tracy Fullerton

Download or read book Game Design Workshop written by Tracy Fullerton and published by CRC Press. This book was released on 2014-03-05 with total page 540 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create the Digital Games You Love to Play Discover an exercise-driven, non-technical approach to game design without the need for programming or artistic expertise using Game Design Workshop, Third Edition. Author Tracy Fullerton demystifies the creative process with a clear and accessible analysis of the formal and dramatic systems of game design. Examples of popular games, illustrations of design techniques, and refined exercises strengthen your understanding of how game systems function and give you the skills and tools necessary to create a compelling and engaging game. The book puts you to work prototyping, playtesting, and revising your own games with time-tested methods and tools. It provides you with the foundation to advance your career in any facet of the game industry, including design, producing, programming, and visual design.

Vintage Design Workshop

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Author :
Publisher : Interweave
ISBN 13 : 9781596688391
Total Pages : 0 pages
Book Rating : 4.6/5 (883 download)

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Book Synopsis Vintage Design Workshop by : Geraldine Warner

Download or read book Vintage Design Workshop written by Geraldine Warner and published by Interweave. This book was released on 2013-02-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover knitting techniques that allow you to adapt vintage patterns into the perfect fit for modern-day style! Vintage Design Workshop is the guide that retro-loving knitters have been waiting for-a welcome relief for those who have been frustrated by vintage patterns that come in one size only. Divided into two sections, this essential book first teaches you how to update any vintage pattern to accommodate modern sizes and gives advice on choosing substitutes for yarns that are out of production. The second section demonstrates how to adapt modern patterns to create a vintage silhouette, teaching how to mix and match sleeves, necklines, or collars to the pattern of your choice to achieve a vintage look. The author uses one vintage pattern throughout as the basis for separate tutorials on yarn substitution, sizing and gauge, deciding on alterations, adjusting shaping and length, and adding or altering details. Vintage Design Workshop is a key resource for any knitter who is keen on learning how very simple it is to update or customize patterns yourself.

Fourth NASA Langley Formal Methods Workshop

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Author :
Publisher :
ISBN 13 :
Total Pages : 218 pages
Book Rating : 4.:/5 (317 download)

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Book Synopsis Fourth NASA Langley Formal Methods Workshop by :

Download or read book Fourth NASA Langley Formal Methods Workshop written by and published by . This book was released on 1997 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Methods and Techniques for Involving Children in the Design of New Technology for Children

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Author :
Publisher :
ISBN 13 : 9781601987204
Total Pages : 100 pages
Book Rating : 4.9/5 (872 download)

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Book Synopsis Methods and Techniques for Involving Children in the Design of New Technology for Children by : Jerry Alan Fails

Download or read book Methods and Techniques for Involving Children in the Design of New Technology for Children written by Jerry Alan Fails and published by . This book was released on 2013-10 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: Considers the various roles children have played in the technology design process, with a focus on those that integrally involve children throughout the process. Summarizes and provides a pragmatic foundation for researchers and practitioners to use several methods and techniques for designing technologies with and for children.

Game Design Workshop

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Author :
Publisher : CRC Press
ISBN 13 : 1351597698
Total Pages : 851 pages
Book Rating : 4.3/5 (515 download)

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Book Synopsis Game Design Workshop by : Tracy Fullerton

Download or read book Game Design Workshop written by Tracy Fullerton and published by CRC Press. This book was released on 2018-08-06 with total page 851 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book helps you to create the digital games you love to play, using a non-technical approach to game design without the need for programming or artistic experience. Award-winning author Tracy Fullerton demystifies the creative process with clear and accessible guidance on the formal and dramatic systems of game design. Using examples of popular games, illustrations of design techniques, and refined exercises to strengthen your understanding of how game systems function, the book gives you the skills and tools necessary to create a compelling and engaging game. This fully updated 4th edition includes expanded coverage of new platforms and genres of play, including casual games and games for learning. It expands on agile development processes and includes a host of new perspectives from top industry game designers. Game Design Workshop puts you to work prototyping, playtesting, and revising your own games with time-tested methods and tools. These skills will provide the foundation for your career in any facet of the game industry including design, producing, programming, and visual design.

Creative Workshop

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Author :
Publisher : HOW Books
ISBN 13 : 1600617972
Total Pages : 240 pages
Book Rating : 4.6/5 (6 download)

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Book Synopsis Creative Workshop by : David Sherwin

Download or read book Creative Workshop written by David Sherwin and published by HOW Books. This book was released on 2010-11-24 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever struggled to complete a design project on time? Or felt that having a tight deadline stifled your capacity for maximum creativity? If so, then this book is for you. Within these pages, you'll find 80 creative challenges that will help you achieve a breadth of stronger design solutions, in various media, within any set time period. Exercises range from creating a typeface in an hour to designing a paper robot in an afternoon to designing web pages and other interactive experiences. Each exercise includes compelling visual solutions from other designers and background stories to help you increase your capacity to innovate. Creative Workshop also includes useful brainstorming techniques and wisdom from some of today's top designers. By road-testing these techniques as you attempt each challenge, you'll find new and more effective ways to solve tough design problems and bring your solutions to vibrant life.

Proceedings of the 3rd International Workshop on Design in Civil and Environmental Engineering

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Author :
Publisher : Mary Kathryn Thompson
ISBN 13 : 0989465837
Total Pages : 198 pages
Book Rating : 4.9/5 (894 download)

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Book Synopsis Proceedings of the 3rd International Workshop on Design in Civil and Environmental Engineering by : Lotte Bjerregaard Jensen

Download or read book Proceedings of the 3rd International Workshop on Design in Civil and Environmental Engineering written by Lotte Bjerregaard Jensen and published by Mary Kathryn Thompson. This book was released on 2014-08-22 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Workshop Survival Guide

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Publisher :
ISBN 13 : 9781071344378
Total Pages : 219 pages
Book Rating : 4.3/5 (443 download)

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Book Synopsis The Workshop Survival Guide by : Rob Fitzpatrick

Download or read book The Workshop Survival Guide written by Rob Fitzpatrick and published by . This book was released on 2019-06-05 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Need to run a workshop? Your attendees are trusting you with their time and attention. What are you giving them in return? Most workshops don't work. They fail to deliver real results and they fail to keep the audience energetic and engaged. They're stressful to run and painful to attend. Designing and running a brilliant workshop is easier than you think. It's not about flashy showmanship or natural charisma. Instead, it's about following a set of clear, simple rules for structuring and arranging the day. Discover and use key design principles such as: Naturally refresh and maintain the audience's attention and energy by alternating the "teaching format" (e.g. lecture, small group discussion, hands-on practice) every 20 minutes and making strategic use of good breaks Dramatically improve your educational impact by choosing an exercise which is properly matched to the type of knowledge/skill/wisdom currently being taught Save dozens of hours by beginning your design process with a simple "skeleton" of Learning Outcomes and timings rather than jumping straight into slides and materials Finish on time, every time, by intentionally designing flexible "schedule springs" into your session, allowing you to seamlessly adjust to delays and bad luck, and to ensure that everyone learns what they came for without running late The first half of the book covers everything you'll need to know about designing and refining the session itself. With a good design in hand, teaching a brilliant workshop goes from arduous to nearly automatic. The second half of the book shifts from ahead-of-time design to day-of facilitation. Learn the essential facilitation needed to solve unexpected problems and run a smooth, stress-free workshop: Reliable tools and tactics for crowd control, recovering attention, and shifting between tasks (without feeling like you're fighting against your audience) Clear guidance for picking the best room setup, and also improving a "bad" room to make the most of it Spotting and problem-solving the six major types of "difficult" attentees who are being either accidentally or intentionally disruptive (including the most common issue of bringing a hostile expert onto your side) Checklists and reminders of what to bring, what to do, and when to do it, in order to ensure that nothing gets forgotten, overlooked, or lost At no point in the book will we ask you to "put on a big smile" or "project confidence". That's fluffy BS which doesn't work. Instead, we'll give you clear, concrete tools for managing a crowd and seamlessly guiding everyone to an effective outcome. Why we're the right authors to help you succeed Over the last 15 years, we've designed and run a huge number of successful workshops (and a few major flops) covering every type of audience: executives, undergrads, MBAs, disadvantaged youths, busy professionals, and more. We've designed everything from 20-minute teasers to 3-month intensives, in locations ranging from Costa Rica and Qatar to London and Berlin. We've taught for companies like HP and Deloitte and for universities like Oxford and NYU. We've built workshops for every price point, from free upskilling (paid for by the state or employer) through to $4000-per-seat premium events. We've taught casual sessions, with beer in hand and flip-flop on foot, through to formal, posh affairs with glitzy venues and high-end catering. In every case, no matter where it was located or who it was for, the process outlined in these pages worked. Perhaps most importantly, we can teach you how to do this. We've trained up teachers from scratch who are now billing upwards of $5000 per day and getting invited back to teach again and again. This stuff isn't complicated. You can learn it!

Public Interest Design Education Guidebook

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Author :
Publisher : Routledge
ISBN 13 : 1317238079
Total Pages : 365 pages
Book Rating : 4.3/5 (172 download)

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Book Synopsis Public Interest Design Education Guidebook by : Lisa Abendroth

Download or read book Public Interest Design Education Guidebook written by Lisa Abendroth and published by Routledge. This book was released on 2018-08-06 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Interest Design Education Guidebook: Curricula, Strategies, and SEED Academic Case Studies presents the pedagogical framework and collective curriculum necessary to teach public interest designers. The second book in Routledge’s Public Interest Design Guidebook series, the editors and contributors feature a range of learning competencies supported by distinct teaching strategies where educational and community-originated goals unite. Written in a guidebook format that includes projects from across design disciplines, this book describes the learning deemed most critical to pursuing an inclusive, informed design practice that meets the diverse needs of both students and community partners. Featured chapter themes include Fundamental Skills, Intercultural Competencies, Engaging the Field Experience, Inclusive Iteration, and Evaluating Student Learning. The book consists of practice-based and applied learning constructs that bridge community-based research with engaged learning and design practice. SEED (Social Economic Environmental Design) academic case studies introduce teaching strategies that reinforce project-specific learning objectives where solving social, economic, and environmental issues unites the efforts of communities, student designers, and educators. This comprehensive publication also contains indices devoted to learning objectives cross-referenced from within the book as well as considerations for educational program development in public interest design. Whether you are a student of design, an educator, or a designer, the breadth of projects and teaching strategies provided here will empower you to excel in your pursuit of public interest design.

The Design Thinking Toolbox

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Publisher : John Wiley & Sons
ISBN 13 : 1119629195
Total Pages : 324 pages
Book Rating : 4.1/5 (196 download)

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Book Synopsis The Design Thinking Toolbox by : Michael Lewrick

Download or read book The Design Thinking Toolbox written by Michael Lewrick and published by John Wiley & Sons. This book was released on 2020-04-14 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to use the Design Thinking Tools A practical guide to make innovation happen The Design Thinking Toolbox explains the most important tools and methods to put Design Thinking into action. Based on the largest international survey on the use of design thinking, the most popular methods are described in four pages each by an expert from the global Design Thinking community. If you are involved in innovation, leadership, or design, these are tools you need. Simple instructions, expert tips, templates, and images help you implement each tool or method. Quickly and comprehensively familiarize yourself with the best design thinking tools Select the appropriate warm-ups, tools, and methods Explore new avenues of thinking Plan the agenda for different design thinking workshops Get practical application tips The Design Thinking Toolbox help innovators master the early stages of the innovation process. It’s the perfect complement to the international bestseller The Design Thinking Playbook.

Creativity in Research

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Publisher : Cambridge University Press
ISBN 13 : 1108484220
Total Pages : 331 pages
Book Rating : 4.1/5 (84 download)

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Book Synopsis Creativity in Research by : Nicola Ulibarri

Download or read book Creativity in Research written by Nicola Ulibarri and published by Cambridge University Press. This book was released on 2019-08 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides concrete guidance, grounded in scientific literature, for researchers to build creative confidence in their work.

Workshop Proceedings of the 9th International Conference on Intelligent Environments

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Author :
Publisher : IOS Press
ISBN 13 : 161499286X
Total Pages : 808 pages
Book Rating : 4.6/5 (149 download)

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Book Synopsis Workshop Proceedings of the 9th International Conference on Intelligent Environments by : J.A. Botía

Download or read book Workshop Proceedings of the 9th International Conference on Intelligent Environments written by J.A. Botía and published by IOS Press. This book was released on 2013-07-26 with total page 808 pages. Available in PDF, EPUB and Kindle. Book excerpt: Intelligent Environments (IE) play an increasingly important role in many areas of our lives, including education, healthcare and the domestic environment. The term refers to physical spaces incorporating pervasive computing technology used to achieve specific goals for the user, the environment or both. This book presents the proceedings of the workshops of the 9th International Conference on Intelligent Environments (IE ‘13), held in Athens, Greece, in July 2013. The workshops which were presented in the context of this conference range from regular lectures to practical sessions. They provide a forum for scientists, researchers and engineers from both industry and academia to engage in discussions on newly emerging or rapidly evolving topics in the field. Topics covered in the workshops include artificial intelligence techniques for ambient intelligence; applications of affective computing in intelligent environments; smart offices and other workplaces; intelligent environment technology in education for creative learning; museums as intelligent environments; the application of intelligent environment technologies in the urban context for creating more sociable, intelligent cities and for constructing urban intelligence. IE can enrich user experience, better manage the environment’s resources, and increase user awareness of that environment. This book will be of interest to all those whose work involves the application of intelligent environments.