Delivering Wow

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Delivering WOW

Author : Anissa Holmes
Publisher : Morgan James Publishing
ISBN 13 : 1683509781
Total Pages : 151 pages
Book Rating : 4.6/5 (835 download)

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Book Synopsis Delivering WOW by : Anissa Holmes

Download or read book Delivering WOW written by Anissa Holmes and published by Morgan James Publishing. This book was released on 2018-08-07 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: Delivering WOW is a blueprint for running and growing a dental practice. Dr. Anissa Holmes was sick of working too much and earning too little, so she decided to do something about it. After years of learning and experimentation, she developed a simple, high-impact process to run and grow a dental practice that turned her office into a high-profit practice with over 50,000 raving Facebook fans and a reliable team she can trust to handle anything that comes their way. With this newly-updated and expanded version of a book that helped thousands of dentists build more profitable and enjoyable dental practices, Dr. Holmes walks dentists through building a winning team, maximizing profitability, and reliably growing patient numbers without having to waste time and money on expensive and ineffective advertising methods. If you’re tired of feeling guilty, stressed, and frustrated by your practice and want to build one that allows you to make more, work less, and have a meaningful impact in the world, Delivering WOW is the step-by-step plan for you!

Choose Your WoW!

Author : Scott W. Ambler
Publisher : Project Management Institute Incorporated
ISBN 13 : 9781628256536
Total Pages : 0 pages
Book Rating : 4.2/5 (565 download)

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Book Synopsis Choose Your WoW! by : Scott W. Ambler

Download or read book Choose Your WoW! written by Scott W. Ambler and published by Project Management Institute Incorporated. This book was released on 2020 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Hundreds of organizations around the world have already benefited from Disciplined Agile Delivery (DAD). Disciplined Agile (DA) is the only comprehensive tool kit available for guidance on building high-performance agile teams and optimizing your way of working (WoW). As a hybrid of all the leading agile and lean approaches, it provides hundreds of strategies to help you make better decisions within your agile teams, balancing self-organization with the realities and constraints of your unique enterprise context. The highlights of this handbook include: #1. As the official source of knowledge on DAD, it includes greatly improved and enhanced strategies with a revised set of goal diagrams based upon learnings from applying DAD in the field. #2 It is an essential handbook to help coaches and teams make better decisions in their daily work, providing a wealth of ideas for experimenting with agile and lean techniques while providing specific guidance and trade-offs for those "it depends" questions. #3 It makes a perfect study guide for Disciplined Agile certification. Why "fail fast" (as our industry likes to recommend) when you can learn quickly on your journey to high performance? With this handbook, you can make better decisions based upon proven, context-based strategies, leading to earlier success and better outcomes"--

Special Delivery

Author : Mara Conlon
Publisher : Scholastic Inc.
ISBN 13 : 0545013259
Total Pages : 38 pages
Book Rating : 4.5/5 (45 download)

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Book Synopsis Special Delivery by : Mara Conlon

Download or read book Special Delivery written by Mara Conlon and published by Scholastic Inc.. This book was released on 2008-08 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt: When a package comes for Walden, Wubbzy opens it and loses the toy train that it contains.

Ineffective Habits of Financial Advisors (and the Disciplines to Break Them)

Author : Steve Moore
Publisher : John Wiley & Sons
ISBN 13 : 0470910321
Total Pages : 261 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis Ineffective Habits of Financial Advisors (and the Disciplines to Break Them) by : Steve Moore

Download or read book Ineffective Habits of Financial Advisors (and the Disciplines to Break Them) written by Steve Moore and published by John Wiley & Sons. This book was released on 2010-11-09 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A how to guide to avoiding the mistakes ineffective financial advisors most often make Based on a 15-year consulting program that author Steve Moore has led for financial advisors, Ineffective Habits of Financial Advisors (and the Disciplines to Break Them): A Framework for Avoiding the Mistakes Everyone Else Makes details proven techniques which allow advisors to transform their business into an elite practice: business analysis, strategic vision, exceptional client service, and acquiring high net worth clients. Told through the story of a purely fictional and completely average financial advisor, each chapter begins with an ineffective habit that is then countered with a discipline that improves business results and adds value. The book Details a step-by-step strategy for working through current clients, rather than relying on cold calling to form new relationships Includes anecdotes collected through both personal experience and stories relayed to him by clients and colleagues Provides question and answer segments, examples, and homework assignments Ineffective Habits of Financial Advisors (and the Disciplines to Break Them shows you how to deliver exceptional service while generating higher revenue per client.

The Painter Wow! Book

Author : Cher Threinen-Pendarvis
Publisher : Peachpit Press
ISBN 13 : 0132826046
Total Pages : 1064 pages
Book Rating : 4.1/5 (328 download)

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Book Synopsis The Painter Wow! Book by : Cher Threinen-Pendarvis

Download or read book The Painter Wow! Book written by Cher Threinen-Pendarvis and published by Peachpit Press. This book was released on 2011-09-29 with total page 1064 pages. Available in PDF, EPUB and Kindle. Book excerpt: [NOTE: This book covers Painter 12] As Painter reaches a milestone twentieth anniversary, The Painter Wow! Book, now in its tenth edition, continues to be an inspiration to Painter fans everywhere, novice and pros alike. Author and renowned artist Cher Threinen-Pendarvis uses her clear, instructive approach to get beginners up to speed and provides more advanced users with additional insight on a variety of cool, creative, and productive techniques. New to this edition is coverage of Painter’s latest tools and the completely redesigned interface, including new media library management, the new Navigator panel and new Clone Source panel, enhanced workspace features, new Real Wet Watercolor and Real Wet Oil painting media, Symmetry features including Kaleidoscope and Mirror painting modes, improved support for Photoshop users, and much more. This invaluable resource for professionals and artists at all levels offers: Numerous full-color images and illustrative techniques throughout, created by renowned Painter artists worldwide Insider knowledge of Painter’s tools, brushes, functions, and preferences from the creator of hundreds of Corel’s brushes Step-by-step instructions for creating artwork in a wide range of industries including commercial illustration and design, photography, fine arts, multimedia, and entertainment A CD-ROM containing stock photos, video clips, a study guide for instructors, unique custom brushes, plus papers, patterns, and other Wow! goodies built by Cher herself [NOTE: This book covers Painter 12] All of Peachpit's eBooks contain the same content as the print edition. You will find a link in the last few pages of your eBook that directs you to the media files. Helpful tips: - If you are able to search the book, search for "Where are the lesson files?" - Go to the very last page of the book and scroll backwards. - You will need a web-enabled device or computer in order to access the media files that accompany this ebook. Entering the URL supplied into a computer with web access will allow you to get to the files. - Depending on your device, it is possible that your display settings will cut off part of the URL. To make sure this is not the case, try reducing your font size and turning your device to a landscape view. This should cause the full URL to appear.

The Power of WOW

Author : The Employees of Zappos.Com
Publisher : BenBella Books
ISBN 13 : 1948836823
Total Pages : 211 pages
Book Rating : 4.9/5 (488 download)

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Book Synopsis The Power of WOW by : The Employees of Zappos.Com

Download or read book The Power of WOW written by The Employees of Zappos.Com and published by BenBella Books. This book was released on 2019-10-22 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That's the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh's Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.

Delivering WOW Service

Author : Judy Kay Mausolf
Publisher :
ISBN 13 : 9780578654515
Total Pages : pages
Book Rating : 4.6/5 (545 download)

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Book Synopsis Delivering WOW Service by : Judy Kay Mausolf

Download or read book Delivering WOW Service written by Judy Kay Mausolf and published by . This book was released on 2020-02-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn the WOW strategy for delivering WOW service.

Woo, Wow, and Win

Author : Thomas A. Stewart
Publisher : HarperCollins
ISBN 13 : 0062415700
Total Pages : 336 pages
Book Rating : 4.0/5 (624 download)

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Book Synopsis Woo, Wow, and Win by : Thomas A. Stewart

Download or read book Woo, Wow, and Win written by Thomas A. Stewart and published by HarperCollins. This book was released on 2016-11-29 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer’s expectations with every interaction and serves the company’s needs. When customers have more choices than ever before, study after study reveals that it’s the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Service Design is proactive—it is about delivering on your promise to customers in accordance with your strategy, not about acceding to customer dictates. Woo, Wow, and Win teaches you how to create "Ahhh" moments when the customer makes a positive judgment, and to avoid Ow" moments—when you lose a sale or worse, customer trust. Whether you’re giving a haircut, selling life insurance, or managing an office building, your customer is as much a part of your business as your employees are. Together, you and customers create a bank of trust; fueled by knowledge of each other’s skills and preferences. This is Customer Capital, the authors explain, and it is jointly owned. But it’s up to you to manage it profitably. Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers—and keeping them.

The Book of all 20 Methodologies to Improve and Profit from Customer Experience and Service

Author : Heverton Anunciação
Publisher : Heverton Anunciação
ISBN 13 :
Total Pages : 403 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Book of all 20 Methodologies to Improve and Profit from Customer Experience and Service by : Heverton Anunciação

Download or read book The Book of all 20 Methodologies to Improve and Profit from Customer Experience and Service written by Heverton Anunciação and published by Heverton Anunciação. This book was released on 2023-12-04 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past, medicine worked like this: a patient looked for a doctor who evaluated him carefully. After the evaluation, the doctor said to the patient: Are you willing to abandon everything that has made you sick so far? Only then do I accept to be your doctor. Now, I ask you: Is your company willing to abandon all the bad processes and bad strategies that have given your customers a bad experience? The big problem is that, in many cases, we look for doctors, pharmacists and software resellers and, what they want most, is to recommend medicines and CRM systems for a temporary cure, or imaginary cure to serve the media or advertising. What's wrong with that? It is that in the customer service sector, the side effect is worse than acting directly on the cause of the corporate pains that cause the bad experience to customers. If professionals don't know how to hire and build a long-term strategy, your suppliers will always want you to come back for new software purchases and more software, and not for a permanent cure. The objective of this book is to bring the most widely used and effective standards on the market to serious professionals who really want to embrace and offer excellent customer service. There is no methodology that will solve everything overnight, but the right methodology will help the company to respond quickly and without repression. As the conclusion, I wrote in this book too a table that help you to identify Why, when and how to use each one of those worldwide methodologies or tools to improve and profit from your customer service. This book is part of the CRM and Customer Experience Trilogy called CX Trilogy which aims to unite the worldwide community of CX, Customer Service, Data Science and CRM professionals. I believe that this union would facilitate the contracting of our sector and profession, as well as identifying the best professionals in the market. The CX Trilogy consists of 3 books and one Dictionary: 1st) 30 Advice from 30 greatest professionals in CRM and customer service in the world 2nd) The Book of all Methodologies and Tools to Improve and Profit from Customer Experience and Service 3rd) Data Science and Business Intelligence - Advice from reputable Data Scientists around the world and plus, the book: The Official Dictionary for Internet, Computer, ERP, CRM, UX, Analytics, Big Data, Customer Experience, Call Center, Digital Marketing and Telecommunication: The Vocabulary of One New Digital World

If You're Not First, You're Last

Author : Grant Cardone
Publisher : John Wiley and Sons
ISBN 13 : 047064592X
Total Pages : 279 pages
Book Rating : 4.4/5 (76 download)

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Book Synopsis If You're Not First, You're Last by : Grant Cardone

Download or read book If You're Not First, You're Last written by Grant Cardone and published by John Wiley and Sons. This book was released on 2010-05-27 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: During economic contractions, it becomes much more difficult to sell your products, maintain your customer base, and gain market share. Mistakes become more costly, and failure becomes a real possibility for all those who are not able to make the transition. But imagine being able to sell your products when others cannot, being able to take market share from both your competitors, and knowing the precise formulas that would allow you to expand your sales while others make excuses. If You’re Not First, You’re Last is about how to sell your products and services—despite the economy—and provides the reader with ways to capitalize regardless of their product, service, or idea. Grant shares his proven strategies that will allow you to not just continue to sell, but create new products, increase margins, gain market share and much more. Key concepts in If You’re Not First, You’re Last include: Converting the Unsold to Sold The Power Schedule to Maximize Sales Your Freedom Financial Plan The Unreasonable Selling Attitude

Behind The Membership

Author : Mike Morrison
Publisher : Lulu.com
ISBN 13 : 0244213240
Total Pages : 370 pages
Book Rating : 4.2/5 (442 download)

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Book Synopsis Behind The Membership by : Mike Morrison

Download or read book Behind The Membership written by Mike Morrison and published by Lulu.com. This book was released on 2019-08-26 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2017 we launched a new podcast series called "Behind the Membership". Its aim was to dig deep into the stories of real people running real, successful online membership businesses. Not to give them a platform to blow their own trumpet, but to get to the heart of what made them tick, how their journey had unfolded and what insights they'd picked up along the way. We had the privilege of uncovering some absolute gold in those conversations - an incredible wealth of insight and experience that was just too valuable to leave languishing in the archives of the podcast, so we've compiled the biggest takeaways into this book. These are real people, real memberships, real stories. Enjoy.

The Importance of Being Earnest

Author : Beth R. Bernhardt
Publisher : Purdue University Press
ISBN 13 : 1941269044
Total Pages : 1058 pages
Book Rating : 4.9/5 (412 download)

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Book Synopsis The Importance of Being Earnest by : Beth R. Bernhardt

Download or read book The Importance of Being Earnest written by Beth R. Bernhardt and published by Purdue University Press. This book was released on 2015-10-15 with total page 1058 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over one hundred presentations from the thirty-fourth Charleston Library Conference (held November 5-8, 2014) are included in this annual proceedings volume. Major themes of the meeting included patron-driven acquisitions versus librarian-driven acquisitions; marketing library resources to faculty and students to increase use; measuring and demonstrating the library's role and impact in the retention of students and faculty; the desirability of textbook purchasing by the library; changes in workflows necessitated by the move to virtual collections; the importance of self-publishing and open access publishing as a collection strategy; the hybrid publisher and the hybrid author; the library's role in the collection of data, datasets, and data curation; and data-driven decision making. While the Charleston meeting remains a core one for acquisitions, serials, and collection development librarians in dialog with publishers and vendors, the breadth of coverage of this volume reflects the fact that the Charleston Conference is now one of the major venues for leaders in the information community to shape strategy and prepare for the future. Over 1,600 delegates attended the 2014 meeting, ranging from the staff of small public library systems to CEOs of major corporations. This fully indexed, copyedited volume provides a rich source for the latest evidence-based research and lessons from practice in a range of information science fields. The contributors are leaders in the library, publishing, and vendor communities.

Bow-Wow Wiggle-Waggle

Author : Mary Newell DePalma
Publisher : Eerdmans Young Readers
ISBN 13 : 0802854087
Total Pages : 18 pages
Book Rating : 4.8/5 (28 download)

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Book Synopsis Bow-Wow Wiggle-Waggle by : Mary Newell DePalma

Download or read book Bow-Wow Wiggle-Waggle written by Mary Newell DePalma and published by Eerdmans Young Readers. This book was released on 2012-05-03 with total page 18 pages. Available in PDF, EPUB and Kindle. Book excerpt: Simple, rhyming text follows a rambunctious dog throughout a day of fun.

Representing the Elderly Client

Author : Thomas D. Begley (Jr.)
Publisher : Wolters Kluwer
ISBN 13 : 9780735552395
Total Pages : 812 pages
Book Rating : 4.5/5 (523 download)

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Book Synopsis Representing the Elderly Client by : Thomas D. Begley (Jr.)

Download or read book Representing the Elderly Client written by Thomas D. Begley (Jr.) and published by Wolters Kluwer. This book was released on 2004-01-30 with total page 812 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you ready to go beyond advising and planning to actively advocating the interests of your elderly clients? You can be, with this two volume handbook from two veteran elder law advocates. In a systematic and practical fashion, the authors address each key practice issue and provide an overview of the basic rules and guiding statutes/regulations, in-depth analysis of elder law practice together with guiding case law, and step-by-step explanation of the advocacy process, revealing how law operates in the real world and where things can go wrong. Plus you'll get their practice-tested minisystem for effective advocacy. After an introductory section explores basic principles, Representing the Elderly Client: Law and Practice addresses the six areas you'll encounter most often: Medicaid Special Needs Trusts Medicare and Managed Care Elder Abuse Nursing Home and LTC Facilities Intra-family and Postmortem Advocacy for Elderly Clients and Heirs. Practice forms, flowcharts, and tables put all essential information at your fingertips. The forms contained in the Author's Advocacy Mini-systems will save you hours of preparation time. Start finding effective solutions to your elderly clients' problems with Representing the Elderly Client: Law and Practice. Along with your Representing the Elderly Client two-volume print set, you'll receive a FREE CD-ROM containing word processing documents used in handling some of elder law's most complex concerns.

How to Wow

Author : Adrian Swinscoe
Publisher : Pearson UK
ISBN 13 : 1292116870
Total Pages : 239 pages
Book Rating : 4.2/5 (921 download)

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Book Synopsis How to Wow by : Adrian Swinscoe

Download or read book How to Wow written by Adrian Swinscoe and published by Pearson UK. This book was released on 2016-03-23 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you’ll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more. Don’t let your business fall behind, look inside and take your customer experience to the next level. “Essential and powerful insights for everyone who aspires to map out and enhance the customer journey and drive growth.” Keith Lewis, COO, Matchtech Group plc “At last – a book that provides practical ways of delivering the superior experience that today’s customers demand.” Olivier Njamfa, Co-Founder and CEO of customer experience software company Eptica

Wow! I Know How!

Author : Missy Wolgemuth Schrader
Publisher :
ISBN 13 : 9780310713982
Total Pages : 0 pages
Book Rating : 4.7/5 (139 download)

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Book Synopsis Wow! I Know How! by : Missy Wolgemuth Schrader

Download or read book Wow! I Know How! written by Missy Wolgemuth Schrader and published by . This book was released on 2008-01-24 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For bedtime stories, quiet time, or just for an excuse to snuggle up, Wow! I Know How! is a simple story told in rhyme that shows children how fun it is to do things on their own. Children will love this colorful board book that shows photographs of babies and toddlers doing what they do.

The Company Culture Challenge

Author : David Russell
Publisher : eBookIt.com
ISBN 13 : 0977165949
Total Pages : 241 pages
Book Rating : 4.9/5 (771 download)

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Book Synopsis The Company Culture Challenge by : David Russell

Download or read book The Company Culture Challenge written by David Russell and published by eBookIt.com. This book was released on 2011-08-01 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Zappos was broke in 1999 and in 2009 sold itself to Amazon for $1.2 BILLION. How did they do it? Zappos CEO Tony Hsieh says they succeeded then and now because of his laser focus on developing a superior company culture. The question is, how can YOU do it? This book, The Company Culture Challenge, does more than tell you how. It gives you a step-by-step strategic plan to transform your organization into a high profit leader as you learn how to fully engage your employees and serve your clients so well they can't live without you. Where did it come from? Sick of ideas and random strategies offered by other authors, entrepreneurs David Russell and Rob Betzel developed this 7-step process to transform any company culture into a team of people who take ownership for making certain clients are happy. And happy customers drive faster growth and higher profits. Do not wait. This system is a game changer for any leadership team willing to implement it. In The Company Culture Challenge, these two business zealots have done the work for you. Leaders who follow their straightforward step-by-step system will transform slackers into superstars and casual customers into loyal evangelists. This is crucial information for companies of all sizes because customers have more options than ever, and you need them to think only of you.