Customer Switching Costs And Its Correlates In The Turkish Credit Card Market

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Customer Switching Costs and Its Correlates in the Turkish Credit Card Market

Author : Serkan Aydin
Publisher :
ISBN 13 :
Total Pages : 16 pages
Book Rating : 4.:/5 (13 download)

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Book Synopsis Customer Switching Costs and Its Correlates in the Turkish Credit Card Market by : Serkan Aydin

Download or read book Customer Switching Costs and Its Correlates in the Turkish Credit Card Market written by Serkan Aydin and published by . This book was released on 2015 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, service quality, trust, corporate image and switching cost are mainly viewed as the primary determinants of repeat choice behavior. In the literature, according to many authors, switching costs have (1) financial switching cost, (2) procedural switching cost and (3) relational (psychological) switching cost. Each type also composed of multiple facets. The aim of this study is to determine customer switching costs the credit card market and to form a third-order measurement model and to examine the associations among switching cost., loyalty, service quality, trust and corporate image. Firstly we examined the concept of switching cost and determined all the facets. Secondly, the relationships among all the variables were analyzed by the confirmatory factor analysis (CFA). The findings from CFA show that the switching cost is explained by monetary loss, benefit loss, evaluation, learning, set-up, uncertainty and relationship loss cost. Also there is no significant association between customer loyalty and monetary loss and learning cost because of the competition in the Turkish credit card market. Uncertainty and relationship loss cost are associated with customer loyalty. On the other hand, the most important factors affecting customer loyalty are trust, perceived service quality and corporate image, respectively.

The Measurement of Switching Costs as a Perception of Customers in the Turkish Credit Card Market

Author : Serkan Aydin
Publisher :
ISBN 13 :
Total Pages : 14 pages
Book Rating : 4.:/5 (13 download)

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Book Synopsis The Measurement of Switching Costs as a Perception of Customers in the Turkish Credit Card Market by : Serkan Aydin

Download or read book The Measurement of Switching Costs as a Perception of Customers in the Turkish Credit Card Market written by Serkan Aydin and published by . This book was released on 2013 with total page 14 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nowadays, protecting market share against rival firms is more important than ever due to the decline in market growth rate and the increase in the competition. The main requirement for protecting market share is to create loyal customers. Switching costs are one of the strategies for reaching this goal. Switching costs are important factors in terms of both banks and customers. Switching costs occur, when a customer prefers a different brand in his new purchasing decision process and they contain financial, procedural and psychological dimensions.In this study, the aim is to develop a third-order measurement model with all the dimensions. Such dimension as multi-dimensional switching costs is used to determine switching costs value of subscribers in Turkish credit card market. We also examined the existing studies in literature on switching costs with regard to credit cards. It may have been previously studied but in the literature we didn't come across any metrics for measuring the switching costs and perception costs of the customers in considering three dimensions of this structure or model. We developed a third-order measuring model and tested the third-order measurement model's validity and reliability and it was verified using exploratory and confirmatory factor analysis. We used a survey of switching costs and perception costs associated with the banks and credit card users. The survey was sent to 1020 credit card users. 450 users responded to the survey. A return rate of the survey was 45%. Psychological switching costs were found to be the most important factor.

Design and Analysis of Time-Series Experiments

Author : Gene V Glass
Publisher : IAP
ISBN 13 : 1607528517
Total Pages : 264 pages
Book Rating : 4.6/5 (75 download)

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Book Synopsis Design and Analysis of Time-Series Experiments by : Gene V Glass

Download or read book Design and Analysis of Time-Series Experiments written by Gene V Glass and published by IAP. This book was released on 2008-10-01 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hailed as a landmark in the development of experimental methods when it appeared in 1975, Design and Analysis of Time-Series Experiments is available again after several years of being out of print. Gene V Glass, Victor L. Willson and John M. Gottman have carried forward the design and analysis of perhaps the most powerful and useful quasi-experimental design identified by their mentors in the classic Campbell & Stanley text Experimental and Quasi-experimental Design for Research (1966). In an era when governments seek to resolve questions of experimental validity by fiat and the label "Scientifically Based Research" is appropriated for only certain privileged experimental designs, nothing could be more appropriate than to bring back the classic text that challenges doctrinaire opinions of proper causal analysis. Glass, Willson & Gottman introduce and illustrate an armamentarium of interrupted time-series experimental designs that offer some of the most powerful tools for discovering and validating causal relationships in social and education policy analysis. Drawing on the ground-breaking statistical analytic tools of Box & Jenkins, the authors extend the comprehensive autoregressive-integrated-moving-averages (ARIMA) model to accommodate significance testing and estimation of the effects of interventions into real world time-series. Designs and full statistical analyses are richly illustrated with actual examples from education, behavioral psychology, and sociology.

The Criteria for Successful Service Brands

Author : Leslie De Chernatony
Publisher :
ISBN 13 : 9780704422766
Total Pages : 24 pages
Book Rating : 4.4/5 (227 download)

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Book Synopsis The Criteria for Successful Service Brands by : Leslie De Chernatony

Download or read book The Criteria for Successful Service Brands written by Leslie De Chernatony and published by . This book was released on 2000 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Economics of Mobile Telecommunications

Author : Harald Gruber
Publisher : Cambridge University Press
ISBN 13 : 1139444476
Total Pages : 343 pages
Book Rating : 4.1/5 (394 download)

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Book Synopsis The Economics of Mobile Telecommunications by : Harald Gruber

Download or read book The Economics of Mobile Telecommunications written by Harald Gruber and published by Cambridge University Press. This book was released on 2005-05-26 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: The mobile telecommunications industry is one of the most rapidly growing sectors around the world. This book offers a comprehensive economic analysis of the main determinants of growth in the industry. Harald Gruber demonstrates the importance of competitive entry and the setting of technological standards, both of which play a central role in their contribution to the fast diffusion of technology. Detailed country studies provide empirical evidence for the development of the main themes: the diffusion of mobile telecommunications services, the pricing policies in network industries, the role of entry barriers such as radio spectrum and spectrum allocation procedures. This research-based survey will appeal to a wide range of applied industrial economists within universities, government and the industry itself.

World Development Report 2019

Author : World Bank
Publisher : World Bank Publications
ISBN 13 : 1464813566
Total Pages : 148 pages
Book Rating : 4.4/5 (648 download)

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Book Synopsis World Development Report 2019 by : World Bank

Download or read book World Development Report 2019 written by World Bank and published by World Bank Publications. This book was released on 2018-10-31 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Work is constantly reshaped by technological progress. New ways of production are adopted, markets expand, and societies evolve. But some changes provoke more attention than others, in part due to the vast uncertainty involved in making predictions about the future. The 2019 World Development Report will study how the nature of work is changing as a result of advances in technology today. Technological progress disrupts existing systems. A new social contract is needed to smooth the transition and guard against rising inequality. Significant investments in human capital throughout a person’s lifecycle are vital to this effort. If workers are to stay competitive against machines they need to train or retool existing skills. A social protection system that includes a minimum basic level of protection for workers and citizens can complement new forms of employment. Improved private sector policies to encourage startup activity and competition can help countries compete in the digital age. Governments also need to ensure that firms pay their fair share of taxes, in part to fund this new social contract. The 2019 World Development Report presents an analysis of these issues based upon the available evidence.

Social Cash Transfer in Turkey

Author : Ceren Ark-Yıldırım
Publisher : Springer Nature
ISBN 13 : 3030703819
Total Pages : 149 pages
Book Rating : 4.0/5 (37 download)

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Book Synopsis Social Cash Transfer in Turkey by : Ceren Ark-Yıldırım

Download or read book Social Cash Transfer in Turkey written by Ceren Ark-Yıldırım and published by Springer Nature. This book was released on 2021-05-07 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book asks whether cash-transfer programs for very low-income households promote social and economic citizenship and, if so, under what conditions. To this end, it brings together elements that are too often considered separately: the transformation of social and economic citizenship rights in a market-centered context, and the increasing popularity of cash transfer as an instrument both of social policy and humanitarian action. We link these by juxtaposing theoretical treatment of citizenship and inclusion with concrete policy case studies set in contemporary Turkey. Cases are taken both from domestic social policy and international relief efforts aimed at Syrian refugees. Theoretical discussion and case studies lead to the conclusion that cash transfer programs can promote economic and social inclusion – if deployed at an appropriate scale; if sufficient financial, technical, and social resources are available; and if program design and implementation promotes market inclusion of beneficiaries both as consumers and workers.

Retailing in the 21st Century

Author : Manfred Krafft
Publisher : Springer Science & Business Media
ISBN 13 : 3540720030
Total Pages : 458 pages
Book Rating : 4.5/5 (47 download)

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Book Synopsis Retailing in the 21st Century by : Manfred Krafft

Download or read book Retailing in the 21st Century written by Manfred Krafft and published by Springer Science & Business Media. This book was released on 2009-12-17 with total page 458 pages. Available in PDF, EPUB and Kindle. Book excerpt: With crisp and insightful contributions from 47 of the world’s leading experts in various facets of retailing, Retailing in the 21st Century offers in one book a compendium of state-of-the-art, cutting-edge knowledge to guide successful retailing in the new millennium. In our competitive world, retailing is an exciting, complex and critical sector of business in most developed as well as emerging economies. Today, the retailing industry is being buffeted by a number of forces simultaneously, for example the growth of online retailing and the advent of ‘radio frequency identification’ (RFID) technology. Making sense of it all is not easy but of vital importance to retailing practitioners, analysts and policymakers.

Management Information Systems

Author : Kenneth C. Laudon
Publisher : Pearson Educación
ISBN 13 : 9789702605287
Total Pages : 618 pages
Book Rating : 4.6/5 (52 download)

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Book Synopsis Management Information Systems by : Kenneth C. Laudon

Download or read book Management Information Systems written by Kenneth C. Laudon and published by Pearson Educación. This book was released on 2004 with total page 618 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management Information Systems provides comprehensive and integrative coverage of essential new technologies, information system applications, and their impact on business models and managerial decision-making in an exciting and interactive manner. The twelfth edition focuses on the major changes that have been made in information technology over the past two years, and includes new opening, closing, and Interactive Session cases.

Control of Price Related Terms in Standard Form Contracts

Author : Yeşim M. Atamer
Publisher : Springer Nature
ISBN 13 : 3030230570
Total Pages : 772 pages
Book Rating : 4.0/5 (32 download)

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Book Synopsis Control of Price Related Terms in Standard Form Contracts by : Yeşim M. Atamer

Download or read book Control of Price Related Terms in Standard Form Contracts written by Yeşim M. Atamer and published by Springer Nature. This book was released on 2019-11-19 with total page 772 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores various approaches around the world regarding price term control, and particularly discusses the effectiveness of two major paths: ex ante regulatory and ex post judicial intervention. Price control and its limits are issues that affect all liberal market economies, as well as more regulated markets. For the past several years, courts in many different countries have been confronted with the issue of whether, and to what extent, they should intervene regarding price-related terms in standard form contracts – especially in the area of consumer contracts. Open price clauses, flat remunerations, price adjustment clauses, clauses giving the seller/supplier the right to ask for additional payments, bundling or partitioning practices, etc.: a variety of price related terms are used to manipulate customers’ choices, often also by exploiting their behavioral biases. The result is an unfavorable contract that is later challenged in court. However, invalidating a given price term in standard forms e.g. of a banking or utilities contract only has an inter partes effect, which means that in thousands if not millions of similar contracts, the same clauses continue to be used. Effective procedural rules are often lacking. Therefore, pricing patterns that serve to hide rather than to reveal the real cost of goods and services require special attention on the part of regulators. The aim of this book is to determine the various approaches in the world regarding price term control, and particularly to discuss the efficiency of both paths, ex ante regulatory and ex post judicial intervention. Thanks to its broad comparative analysis, this book offers a thorough overview of the methods employed in several countries. It gathers twenty-eight contributions from national rapporteurs and one supra-national rapporteur (EU) to the 2018 IACL Congress held in Fukuoka. These are supplemented by a general report presented at the same IACL Congress, which includes a comparative analysis of the national and supranational reports. The national contributors hail from around the globe, including Africa (1), Asia (5), Europe (17), the European Union (1) and the Americas (5).

Staff Guidance Note on Macroprudential Policy

Author : International Monetary Fund
Publisher : International Monetary Fund
ISBN 13 : 1498342620
Total Pages : 45 pages
Book Rating : 4.4/5 (983 download)

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Book Synopsis Staff Guidance Note on Macroprudential Policy by : International Monetary Fund

Download or read book Staff Guidance Note on Macroprudential Policy written by International Monetary Fund and published by International Monetary Fund. This book was released on 2014-06-11 with total page 45 pages. Available in PDF, EPUB and Kindle. Book excerpt: This note provides guidance to facilitate the staff’s advice on macroprudential policy in Fund surveillance. It elaborates on the principles set out in the “Key Aspects of Macroprudential Policy,” taking into account the work of international standard setters as well as the evolving country experience with macroprudential policy. The main note is accompanied by supplements offering Detailed Guidance on Instruments and Considerations for Low Income Countries

Loyalty Schemes in Retailing

Author : Nicolas Hoffmann
Publisher : Forschungsergebnisse der Wirtschaftsuniversität Wien
ISBN 13 : 9783631638804
Total Pages : 0 pages
Book Rating : 4.6/5 (388 download)

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Book Synopsis Loyalty Schemes in Retailing by : Nicolas Hoffmann

Download or read book Loyalty Schemes in Retailing written by Nicolas Hoffmann and published by Forschungsergebnisse der Wirtschaftsuniversität Wien. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: To test the impact of stand-alone vs. multi-partner programs on customer loyalty, management interviews were conducted and a survey with 1,150 German customers of two fuel station chains was carried out. Stand-alone programs were found to excel at generating behavioral and attitudinal loyalty, as well as positive word-of-mouth.

Shock Waves

Author : Stephane Hallegatte
Publisher : World Bank Publications
ISBN 13 : 1464806748
Total Pages : 227 pages
Book Rating : 4.4/5 (648 download)

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Book Synopsis Shock Waves by : Stephane Hallegatte

Download or read book Shock Waves written by Stephane Hallegatte and published by World Bank Publications. This book was released on 2015-11-23 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ending poverty and stabilizing climate change will be two unprecedented global achievements and two major steps toward sustainable development. But the two objectives cannot be considered in isolation: they need to be jointly tackled through an integrated strategy. This report brings together those two objectives and explores how they can more easily be achieved if considered together. It examines the potential impact of climate change and climate policies on poverty reduction. It also provides guidance on how to create a “win-win†? situation so that climate change policies contribute to poverty reduction and poverty-reduction policies contribute to climate change mitigation and resilience building. The key finding of the report is that climate change represents a significant obstacle to the sustained eradication of poverty, but future impacts on poverty are determined by policy choices: rapid, inclusive, and climate-informed development can prevent most short-term impacts whereas immediate pro-poor, emissions-reduction policies can drastically limit long-term ones.

An Exposition of Consumer Behaviour in the Financial Services Industry

Author : Antony Beckett
Publisher :
ISBN 13 : 9781899275625
Total Pages : 24 pages
Book Rating : 4.2/5 (756 download)

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Book Synopsis An Exposition of Consumer Behaviour in the Financial Services Industry by : Antony Beckett

Download or read book An Exposition of Consumer Behaviour in the Financial Services Industry written by Antony Beckett and published by . This book was released on 1999 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Elementary Sampling Theory

Author : Taro Yamane
Publisher :
ISBN 13 :
Total Pages : 420 pages
Book Rating : 4./5 ( download)

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Book Synopsis Elementary Sampling Theory by : Taro Yamane

Download or read book Elementary Sampling Theory written by Taro Yamane and published by . This book was released on 1967 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt:

OPERATIONS,STRATEGY,AND TECHNOLOGY: PURSUING THE COMPETITIVE EDGE

Author : Robert Hayes
Publisher : John Wiley & Sons
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4./5 ( download)

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Book Synopsis OPERATIONS,STRATEGY,AND TECHNOLOGY: PURSUING THE COMPETITIVE EDGE by : Robert Hayes

Download or read book OPERATIONS,STRATEGY,AND TECHNOLOGY: PURSUING THE COMPETITIVE EDGE written by Robert Hayes and published by John Wiley & Sons. This book was released on 2011-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Market_Desc: Management; Graduate students of operation management Special Features: · AUTHOR RECOGNITION: Dr. Robert Hayes, Emeritus, Harvard Business School, is the most recognizable academic authority in the field of Operations Management. He is the author and co-author of numerous trade and college books. His Wiley book, Restoring Our Competitive Edge: Competing Through Manufacturing has sold 60,000 copies, and is now in its 15th printing. It was chosen by The American Association of Publishers in 1984 as the best business book on business, management and economics. His article with William Abernathy, Managing Our Way Toward an Economic Decline is generally regarded as the most widely read reprint article in the history of Harvard Business Review.· PREVIOUS TRACK RECORD: Robert Hayes has co-authored two successful hybrid trade/college books. In 1984, he authored Restoring Our Competitive Edge: Competing Through Manufacturing (60,000 sold, of which approximately 20,000 were sold to the college market). In 1990 he was the lead author of Dynamic Manufacturing, for Free Press, (55,000 sold)· AUTHOR PROMOTION: Dr. Hayes maintains an excellent relationship with top executives at Hewlett-Packard, Canton Timken and other Fortune 500 companies, and he will send them complimentary copies to stimulate bulk purchases. Also, the authors will promote the book both to the Production Management Society and The Decision Science Institute. In addition, Dr. Upton will use the text in his executive education courses at Harvard Business School.· COLLEGE MARKET: This book will be strongly considered as the course book for the graduate level operations management course at the top-flight colleges and universities. About The Book: Hayes is a founder of the Operations Strategy field, and all four authors are on the Harvard Business School faculty. In Operations, Strategy, and Technology: Pursuing the Competitive Edge--the long-awaited follow-up to the highly successful classic, Restoring Our Competitive Edge--Bob Hayes, Gary Pisano, Dave Upton, and Steve Wheelwright take a fresh look at the foundations of corporate success. This book addresses the basic principles that guide the development of a powerful operations organization, and describes how a company's operating and technological resources can be applied to create a sustainable competitive advantage in today's new (global and IT-intensive) economy. Achieving a competitive advantage through superior operations is what the authors refer to as the operations edge.

Global Economic Prospects 2010

Author : World Bank
Publisher : World Bank Publications
ISBN 13 : 0821382268
Total Pages : 187 pages
Book Rating : 4.8/5 (213 download)

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Book Synopsis Global Economic Prospects 2010 by : World Bank

Download or read book Global Economic Prospects 2010 written by World Bank and published by World Bank Publications. This book was released on 2010-02-12 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: â€œThe crisis has deeply impacted virtually every economy in the world, and although growth has returned, much progress in the fight against poverty has been lost. More difficult international conditions in the years to come will mean that developing countries will have to place even more emphasis on improving domestic economic conditions to achieve the kind of growth that can durably eradicate poverty.â€? â€”Justin Yifu Lin, Chief Economist and Senior Vice President The World Bank 'Global Economic Prospects 2010: Crisis, Finance, and Growth' explores both the short- and medium-term impacts of the financial crisis on developing countries. Although global growth has resumed, the recovery is fragile, and unless business and consumer demand strengthen, the world economy could slow down again. Even if, as appears likely, a double-dip recession is avoided, the recovery is expected to be slow. High unemployment and widespread restructuring will continue to characterize the global economy for the next several years. Already, the crisis has provoked large-scale human suffering. Some 64 million more people around the world are expected to be living on less than a $1.25 per day by the end of 2010, and between 30,000 and 50,000 more infants may have died of malnutrition in 2009 in Sub-Saharan Africa, than would have been the case if the crisis had not occurred. Over the medium term, economic growth is expected to recover. But increased risk aversion, a necessary and desirable tightening of financial regulations in high-income countries, and measures to reduce the exposure of developing economies to external shocks are likely to make finance scarcer and more costly than it was during the boom period. As a result, just as the ample liquidity of the early 2000s prompted an investment boom and an acceleration in developing-country potential output, higher costs will likely yield a slowing in developing-country potential growth rates of between 0.2 and 0.7 percentage points, and as much as an 8 percent decline in potential output over the medium term. In the longer term, however, developing countries can more than offset the implications of more expensive international finance by reducing the cost of capital channeled through their domestic financial markets. For more information, please visit www.worldbank.org/gep2010. To access Prospects for the Global Economy, an online companion publication, please visit www.worldbank.org/globaloutlook.