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Customer Service Training Management A Complete Guide 2020 Edition
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Book Synopsis Complete Guide to Human Resources and the Law, 2020 Edition by : Shilling
Download or read book Complete Guide to Human Resources and the Law, 2020 Edition written by Shilling and published by Wolters Kluwer. This book was released on 2019-08-23 with total page 1878 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource. Previous Edition: Complete Guide to Human Resources and the Law, 2018 Edition ISBN 9781454899945
Download or read book Be Our Guest written by Disney Institute and published by . This book was released on 2003-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
Book Synopsis Exceptional Service, Exceptional Profit by : Leonardo Inghilleri
Download or read book Exceptional Service, Exceptional Profit written by Leonardo Inghilleri and published by AMACOM. This book was released on 2010-04-14 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Book Synopsis Book of Change by : Richard H. Carson
Download or read book Book of Change written by Richard H. Carson and published by Carson & Associates. This book was released on 2023-04-19 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Book of Change is a step-by-step guide for business leaders who want to manage organizational change in their workplace. It is written for business and government executives, change management consultants, and university professors and students. It provides practical change management solutions for those who need to address change in the workplace. The book is designed to be a step-by-step instruction guide that the change management agent can use to manage organizational change. These could be internal or external impacts to the organization’s health or profitability.
Book Synopsis The Customer Rules by : Lee Cockerell
Download or read book The Customer Rules written by Lee Cockerell and published by Crown Currency. This book was released on 2013-03-05 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.
Book Synopsis Key Concepts in Online Learning: A Comprehensive Guide for Pre-service and In-service Teachers by : Serpil UCAR
Download or read book Key Concepts in Online Learning: A Comprehensive Guide for Pre-service and In-service Teachers written by Serpil UCAR and published by Efe Akademi Yayınları. This book was released on 2023-01-12 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: CHAPTER-1 AN OVERVIEWING OF ONLINE LEARNING CHALLENGES AND PROSPECTS Ceren DOĞAN, Betül BAL GEZEGİN CHAPTER-2 ASSESSMENT IN ONLINE LEARNING: PRINCIPLES OF EFFECTIVE ONLINE EVALUATION Mustafa SIRAKAYA, Ece LEVENTOĞLU CHAPTER-3 TEACHER-STUDENT INTERPERSONAL RELATIONSHIP, EFL LEARNERS’ MOTIVATION AND AUTONOMY IN ONLINE LEARNING Elham ZARFSAZ, Serpil UÇAR CHAPTER-4 TEACHERS’ WELLBEING IN ONLINE COURSES Parisa YEGANEHPOUR CHAPTER-5 UNDERGRADUATE STUDENTS’ ACADEMIC SUCCESS IN ONLINE LEARNING ENVIRONMENTS: THE ROLE OF SELF-REGULATION Serpil UÇAR, Elham ZARFSAZ CHAPTER-6 ACTIVITIES AND TOOLS FOR WORKING COLLABORATIVELY AND INDEPENDENTLY Yeliz YAZICI DEMİR
Book Synopsis ERISA: A Comprehensive Guide, 6th Edition by : Ferenczy, Cohen
Download or read book ERISA: A Comprehensive Guide, 6th Edition written by Ferenczy, Cohen and published by Wolters Kluwer Law & Business. This book was released on 2020-12-02 with total page 1298 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Sixth Edition of ERISA: A Comprehensive Guide provides a thorough and authoritative analysis of the principal statutory provisions of the Employee Retirement Income Security Act of 1974 (ERISA) and the corresponding provisions of the Internal Revenue Code (Code) dealing with employee benefits. It also discusses and explains the multitude of regulations, rulings, and interpretations issued by the Department of the Treasury, the Internal Revenue Service, the Department of Labor, and the Pension Benefit Guaranty Corporation in explanation of ERISA; the Code provisions relating to the requirements for tax-qualified retirement plans; and the subsequent legislation amending or supplementing ERISA and such Code provisions. Cited by the Supreme Court, ERISA: A Comprehensive Guide discusses and explains the multitude of regulations, rulings, and interpretations issued by the Department of the Treasury, the Internal Revenue Service, the Department of Labor, and the Pension Benefit Guaranty Corporation in explanation of ERISA and the subsequent legislation amending or supplementing ERISA. ERISA: A Comprehensive Guide has been updated to include: The Setting Every Community Up for Retirement Enhancement (SECURE) Act of 2019 and the Coronavirus Aid, Relief, and Economic Security (CARES) Act of 2020 Discussion of improvements in the ability for plan sponsors to take advantage of electronic disclosure opportunities for participant notices and disclosures. Updates to fiduciary duties and best practices based on litigation outcomes Analysis of the rising role of arbitration in the resolution of disputes between plan sponsors and participants Discussion of COBRA notice requirements due to COVID-19, pursuant to CARES Act Discussion of the impact of COVID-19 on union contracts and multiemployer plans Impact of CARES Act on bankruptcy filings and procedures
Book Synopsis Fundamentals of Firefighter Skills with Navigate Premier Access by :
Download or read book Fundamentals of Firefighter Skills with Navigate Premier Access written by and published by Jones & Bartlett Learning. This book was released on 2024-04-22 with total page 1338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fundamentals of Firefighter Skills, Fifth Edition with Navigate Premier Access is the complete teaching and learning solution for Firefighter I and Firefighter II courses.
Book Synopsis Comprehensive Guide To CTET Central Teacher Eligibility Test Paper-1 (Class: 1-5) by : Team Prabhat
Download or read book Comprehensive Guide To CTET Central Teacher Eligibility Test Paper-1 (Class: 1-5) written by Team Prabhat and published by Prabhat Prakashan. This book was released on 2023-05-22 with total page 602 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Present Edition of “COMPREHENSIVE GUIDE TO CTET PAPER -1 (CLASS 1-5)” has been carefully prepared to serve as a Practice sets and solved papers for those aspirants who are preparing for Central Teacher Eligibility Test. • The subjects are arranged exactly as per the latest syllabus and pattern, to make it 100% convenient for the candidates. • This book gives you an idea of the questions asked in previous years' exams, and also what type of questions you should expect in the upcoming exam. • Latest Solved Paper (2023) is a collection of useful exam questions. • Answers with explanations are available for all questions. • Completely based on latest syllabus & exam pattern. Topics to be covered • Child Development and Pedagogy • English Language • Hindi Language • Elementary Mathematics • Environment & Ecology Highlights of the Book • This book gives you an idea of the questions asked in previous years' exams. • Answers with explanations are available for all questions. • According to latest syllabus & exam pattern. • Complete coverage of NEP-2020. • Based on NCERT module.
Book Synopsis The Comprehensive Guide to Brewing by : Gabriela Basarová
Download or read book The Comprehensive Guide to Brewing written by Gabriela Basarová and published by Fachverlag Hans Carl. This book was released on 2020-12-30 with total page 876 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Czech Republic is one of the motherlands of beer culture – beers of the pilsner brewing tradition and the aromatic Saaz hops are famous the world over. Brewing technicians and scientists from the Czech Republic have an excellent reputation and are constantly seeking an exchange and discussion of their research findings on the international scene. And the team of authors around Professor Basařová are all experienced technicians and scientists with a wealth of international experience. "The Comprehensive Guide to Brewing" is a unique groundwork for brewing technicians which deals with all subject areas, from the raw materials to packaging. It also conveys advanced knowledge of the fundamentals of brewing research. Compulsory reading for anyone who wishes to gain in-depth knowledge of brewing technology.
Book Synopsis The Security Risk Assessment Handbook by : Douglas Landoll
Download or read book The Security Risk Assessment Handbook written by Douglas Landoll and published by CRC Press. This book was released on 2021-09-27 with total page 515 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conducted properly, information security risk assessments provide managers with the feedback needed to manage risk through the understanding of threats to corporate assets, determination of current control vulnerabilities, and appropriate safeguards selection. Performed incorrectly, they can provide the false sense of security that allows potential threats to develop into disastrous losses of proprietary information, capital, and corporate value. Picking up where its bestselling predecessors left off, The Security Risk Assessment Handbook: A Complete Guide for Performing Security Risk Assessments, Third Edition gives you detailed instruction on how to conduct a security risk assessment effectively and efficiently, supplying wide-ranging coverage that includes security risk analysis, mitigation, and risk assessment reporting. The third edition has expanded coverage of essential topics, such as threat analysis, data gathering, risk analysis, and risk assessment methods, and added coverage of new topics essential for current assessment projects (e.g., cloud security, supply chain management, and security risk assessment methods). This handbook walks you through the process of conducting an effective security assessment, and it provides the tools, methods, and up-to-date understanding you need to select the security measures best suited to your organization. Trusted to assess security for small companies, leading organizations, and government agencies, including the CIA, NSA, and NATO, Douglas J. Landoll unveils the little-known tips, tricks, and techniques used by savvy security professionals in the field. It includes features on how to Better negotiate the scope and rigor of security assessments Effectively interface with security assessment teams Gain an improved understanding of final report recommendations Deliver insightful comments on draft reports This edition includes detailed guidance on gathering data and analyzes over 200 administrative, technical, and physical controls using the RIIOT data gathering method; introduces the RIIOT FRAME (risk assessment method), including hundreds of tables, over 70 new diagrams and figures, and over 80 exercises; and provides a detailed analysis of many of the popular security risk assessment methods in use today. The companion website (infosecurityrisk.com) provides downloads for checklists, spreadsheets, figures, and tools.
Book Synopsis Lowe's Transport Manager's and Operator's Handbook 2020 by : David Lowe
Download or read book Lowe's Transport Manager's and Operator's Handbook 2020 written by David Lowe and published by Kogan Page Publishers. This book was released on 2020-02-03 with total page 812 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ensure the safe and legal operation of your fleet by staying up to date with the latest rules governing road transport operators in the UK, Ireland and Europe. Now in its 50th edition, Lowe's Transport Manager's and Operator's Handbook 2020 is the most comprehensive guide available to the operational rules and guidelines governing the UK, Ireland and the EU's road transport operators. This best-selling handbook is an essential reference and explores in detail the most pressing issues in today's road transport industry. It includes details on professional competence, insurance, international transport of animals, dangerous and perishable goods, international haulage and customs procedures. This manual includes guidance for drivers in the Republic of Ireland and mainland Europe, along with the rules and penalties governing these regions. Lowe's Transport Manager's and Operator's Handbook 2020 is the essential reference source for any transport manager, fleet operator, owner-driver haulier or student involved in the transport industry. This new edition has been thoroughly updated and revised to reflect the latest developments, covering changes to EU drivers' hours, HM Customs, tachograph rules for AETR rules and intermodal freight material.
Book Synopsis Managing Successful and Ethical Organizational Change by : Belias, Dimitrios
Download or read book Managing Successful and Ethical Organizational Change written by Belias, Dimitrios and published by IGI Global. This book was released on 2023-10-09 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the face of rapid economic developments, globalization, and technological advancements, organizations must adapt to thrive in an ever-changing landscape. Managing Successful and Ethical Organizational Change is a comprehensive guide that explores the vital skills and competencies needed to navigate this complex task. Emphasizing the symbiotic relationship between change and innovation, the book highlights their role in driving the formation of new practices crucial for business survival. Taking a systemic perspective, the book delves into the interplay between an organization's openness to change and its ability to implement successful transformations. It examines the internal and external drivers of change, enabling readers to gain a comprehensive understanding of the forces at work. The multifaceted responsibilities of leaders in managing change effectively are explored, including addressing resistance, fostering employee satisfaction, nurturing relationships, recognizing individual contributions, and resolving conflicts within the context of change. Whether for public or private sector executives, students, or educational staff, the book offers invaluable insights, making it an indispensable resource. Its comprehensive analysis, practical proposals, and scholarly approach position it as an essential tool for academics and professionals in the field of organization and business administration.
Book Synopsis The Comprehensive Guide to Working With Student Teachers by : Elizabeth Soslau
Download or read book The Comprehensive Guide to Working With Student Teachers written by Elizabeth Soslau and published by Teachers College Press. This book was released on 2021 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a must-have resource for clinical and field experience coordinators and all educators who find themselves in the position of guiding teacher candidates. The authors provide a comprehensive toolkit for the complex work of field instruction, including mentoring approaches; conversation stems; conferencing techniques; lesson debriefing questions; understandings of programmatic goals; observation, assessment, and feedback methods; and more. They also demonstrate how to use video viewing and conferencing to adapt support for candidate growth in digital environments. The book clearly defines what field instruction entails and show how to move from a pre-prescribed technical approach toward one that fosters candidatesÕ abilities to embody the roles of empowered, self-directed, and agentic teachers. With the help of this text, new and seasoned teacher educators will guide candidates to not only learn how to meaningfully reflect on practice, but also internalize these competencies for their own future professional development and continuous self-improvement. Chapters are accessibly written and filled with concrete examples, tips, worksheets, and activities. Book Features: Clear directions, tools, templates, and protocols for how to do the job of field instruction.A “Voices from the Field” chapter with practical advice from field instructors across multiple programs. Annotated sample conversation with candidates.
Download or read book Content Rules written by Ann Handley and published by John Wiley & Sons. This book was released on 2010-11-11 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: The guide to creating engaging web content and building a loyal following, revised and updated Blogs, YouTube, Facebook, Twitter, Google+, and other platforms are giving everyone a "voice," including organizations and their customers. So how do you create the stories, videos, and blog posts that cultivate fans, arouse passion for your products or services, and ignite your business? Content Rules equips you for online success as a one-stop source on the art and science of developing content that people care about. This coverage is interwoven with case studies of companies successfully spreading their ideas online—and using them to establish credibility and build a loyal customer base. Find an authentic "voice" and craft bold content that will resonate with prospects and buyers and encourage them to share it with others Leverage social media and social tools to get your content and ideas distributed as widely as possible Understand why you are generating content—getting to the meat of your message in practical, commonsense language, and defining the goals of your content strategy Write in a way that powerfully communicates your service, product, or message across various Web mediums Boost your online presence and engage with customers and prospects like never before with Content Rules.
Book Synopsis The WorldatWork Handbook of Total Rewards by : WorldatWork
Download or read book The WorldatWork Handbook of Total Rewards written by WorldatWork and published by John Wiley & Sons. This book was released on 2021-02-24 with total page 421 pages. Available in PDF, EPUB and Kindle. Book excerpt: Equip yourself to manage, motivate, compensate, and reward everyone in this workplace revolution The future of work is here. From the shift to Millennials and Gen Z in the workforce to the advent of the Fourth Industrial Revolution and the Gig Economy, the world of work and rewards has significantly changed since the initial WorldatWork Handbook was published. Human resources and total rewards professionals need tools to equip them to manage a changing workforce. This completely revised second edition addresses the challenging and disruptive issues facing employers today and tomorrow. The WorldatWork Handbook of Total Rewards is the definitive authority on compensation and rewards from the leading global nonprofit organizations for professionals who are engaged in the critically important practice of total rewards. This book is a go-to resource for all business professionals and leaders who reward and create productive, committed and inspired workforces worldwide. Readers will learn the basics of rewards, along with a deep dive and high-level view of how rewards programs enable organizations to deliver on their brand promises and perform at their optimal level. Gain a thorough understanding of compensation and benefits, along with employee well-being, development, and recognition, all updated to address the realities of today’s workplace. Understand why the Millennial and Gen Z workforce requires a different value proposition, and how to meet their needs. Discover the tools and techniques you need to help you reskill and become a highly valued workforce contributor and leader in the digital era. Learn how to attract, retain, and engage talent by building a healthy workplace culture and employing unique incentives that drive high performance and loyalty. Technical enough for specialists but broad in scope for managers and HR generalists, this well-rounded resource belongs on the desk of anyone interested in organizational effectiveness. An indispensable tool for understanding and implementing the total rewards concept, The WorldatWork Handbook of Total Rewards, Second Edition is the key to designing programs and practices that ensure employee engagement and organizational success.
Book Synopsis Human Resource Management at Work by : Mick Marchington
Download or read book Human Resource Management at Work written by Mick Marchington and published by Kogan Page Publishers. This book was released on 2020-11-03 with total page 569 pages. Available in PDF, EPUB and Kindle. Book excerpt: A leading textbook in its field, Human Resource Management at Work is a comprehensive guide to the theory and practice of HRM. Aligned to the CIPD Level 7 qualification yet also relevant on non-CIPD accredited HR masters courses, this book covers everything students need to excel in their academic studies and will ensure that they can hit the ground running in a practitioner role after university. Divided into four key parts, the first part of the book covers HRM strategy and the global context, the forces shaping HRM at work and international and comparative HRM. Part Two discusses the role of HR professionals and line managers in the workplace, and how the responsibilities for delivering effective HR vary in a changing world of work, Part Three has expert coverage of the key areas of HR including resourcing and talent management, learning and development (L&D), reward and employment relations. The final part examines the impact that HRM can have on business performance and also outlines the key knowledge and skills required to carry out a business research project. Fully updated through, this seventh edition now has new coverage of diversity and inclusion (D&I), workplace analytics, ethics, wellbeing and precarious work as well as additional coverage of the alignment of HRM with organisational strategy and the integration of different components of HRM. Human Resource Management at Work includes new global case studies, reflective practice activities to encourage critical thinking, exercises to help the consolidation of learning and 'explore further' boxes to encourage wider reading. Online supporting resources include an instructor's manual and lecture slides.
