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Customer Service Nvq Level 2
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Book Synopsis S/NVQ Level 2 Customer Service by : Sally Bradley
Download or read book S/NVQ Level 2 Customer Service written by Sally Bradley and published by Heinemann. This book was released on 2003 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.
Book Synopsis Level 2 Beauty Therapy by : Jane Hiscock
Download or read book Level 2 Beauty Therapy written by Jane Hiscock and published by Heinemann. This book was released on 2004 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt: Including step-by-step instructions and lots of activities to help students build their portfolio, this introduction to beauty therapy continually tests knowledge and understanding so that candidates can develop the skills they need the achieve success at S/NVQ level 2.
Book Synopsis British Vocational Qualifications by : Kogan Page
Download or read book British Vocational Qualifications written by Kogan Page and published by Kogan Page Publishers. This book was released on 2003 with total page 572 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last decade as the importance of vocational qualifications has been firmly established, the system has become increasingly complex and hard to grasp. Now in its sixth edition, this popular and accessible reference book provides up-to-date information on over 3500 vocational qualifications in the UK. Divided into five parts, the first clarifies the role of the accrediting and major awarding bodies and explains the main types of vocational qualifications available. A directory then lists over 3500 vocational qualifications, classified by professional and career area, giving details of type of qualification, title, level, awarding body and, where possible, the course code and content. The third section comprises a glossary of acronyms used, together with a comprehensive list of awarding bodies, industry lead bodies, professional institutes and associations, with their contact details. Section four is a directory of colleges offering vocational qualifications in the UK, arranged alphabetically by area. Finally, section five is an index of all qualifications, listed alphabetically by title.
Book Synopsis The A-Z of Careers and Jobs by : Susan Hodgson
Download or read book The A-Z of Careers and Jobs written by Susan Hodgson and published by Kogan Page Publishers. This book was released on 2015-05-03 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: From accountant to zoologist, this new edition of The A-Z of Careers & Jobs offers detailed insights into more than 300 career areas. For those looking for their first job after school or university, or for anyone considering a change of career, the book provides reliable and up-to-date careers advice on a wide range of professions, covering practical issues such as job opportunities in each market, personal skills and qualities, entry qualifications and training, useful contact details and realistic salary expectations. The A-Z of Careers and Jobs is also a valuable reference for careers advisors working in schools, colleges and universities who need to keep track of new developments - new roles and routes of entry, professional associations and exams - to offer the very best guidance to today's jobhunters.
Book Synopsis S/NVQ Level 3 Promoting Independence by : Yvonne Nolan
Download or read book S/NVQ Level 3 Promoting Independence written by Yvonne Nolan and published by Heinemann. This book was released on 2003 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: Candidates working towards NVQ Level 3 Care will now be taking the Promoting Independence specialist route in order to work with the elderly or those with special needs. This student textbook prepares candidates for the examination.
Book Synopsis Customer Service Intelligence by : Lynn Van der Wagen
Download or read book Customer Service Intelligence written by Lynn Van der Wagen and published by Routledge. This book was released on 2007-10-08 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit. Concepts such as: - emotional intelligence - behaviour modification - role modelling - dimensions of procedure and conviviality - expectancy theory - socio-cultural concepts of (service) community - customer service as dynamic 'object' in activity theory - Zen mindfulness all form the basis of training design in different contexts. Some trainers are dealing with new employees in fast food environments, others are retraining engineers in customer service provision as part of a strategic marketing initiative. This book enables the trainer to review the context for training and select the most appropriate approach to take. The training design is thus carefully thought through for maximum impact on the audience. Professionalism in customer service training is essential for the growth of many industries. This complex and challenging task is assisted by these perspectives, recommendations and case studies.
Book Synopsis Travel and Tourism by : Hilary Blackman
Download or read book Travel and Tourism written by Hilary Blackman and published by Heinemann. This book was released on 2005 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This full colour student book gives candidates a further five units to complete the Double Award. It is exactly matched to the specifications of OCR.
Download or read book BTEC National Care written by Neil Moonie and published by Heinemann. This book was released on 2003 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook covers the content of the BTEC National care course. t contains 12 units and advice and guidance on completion of the IVA.
Book Synopsis Healthcare Support Workers by : Richard Griffin
Download or read book Healthcare Support Workers written by Richard Griffin and published by Taylor & Francis. This book was released on 2022-08-26 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: NHS support workers, such as nursing Healthcare Assistants, Maternity Support Workers, and Therapy Assistants, often provide the majority of face-to-face care to patients, clients and their families. This accessible guide explores the issues underpinning their recruitment, training, management, development and progression. NHS support workers comprise four out of ten of the clinical workforce, yet despite their importance they have long faced barriers that mean they are not able to fully realise their potential. This is the first book to take a comprehensive look at this workforce, its history, the policy that shapes its recruitment, management and deployment, and explains clearly how their capacity and capability can be safely and effectively enhanced. Structured around the employment cycle, this text covers the introduction of Technical Levels, career changes, apprenticeships, recruitment and selection, informal learning, learning cultures, widening participation, supervision and functional skills. Providing practical, evidence-based guidance and including illustrative case studies, it suggests a range of interventions to overcome the long-standing barriers to the effective development and deployment of healthcare support workers. Drawing on the latest research, and practice, including the author’s own experience, this book is an important resource for all those educating, managing or recruiting unregistered healthcare practitioners. It will also provide invaluable guidance to healthcare support workers interested in progressing their careers.
Book Synopsis Developing Good Practice in Children's Services by : Vicky White
Download or read book Developing Good Practice in Children's Services written by Vicky White and published by Jessica Kingsley Publishers. This book was released on 2004 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vicky White and John Harris have drawn together the contributors' experiences of working with children in a broad range of settings, emphasising ways in which the current context of change can be used as an opportunity to enhance the quality of service provision and achieve better outcomes for children and their families.
Book Synopsis Handbook of Library Training Practice and Development by : Alan Brine
Download or read book Handbook of Library Training Practice and Development written by Alan Brine and published by Routledge. This book was released on 2016-04-22 with total page 437 pages. Available in PDF, EPUB and Kindle. Book excerpt: Librarians must now work at a different level from that required 20 years ago, but the training available is not always appropriate or accessible to all. The authors of this volume have responded to this significant and continuing change within the profession by offering a much-needed guide to best practice for staff training and development in library and information work. This handbook addresses new aspects of service provision both in the UK and abroad, and provides an up-to-date review of the current developments that are becoming increasingly important to librarians through the influence of the electronic age and the widening of areas of professional involvement. The Handbook of Library Training Practice and Development will be invaluable to those responsible for the development of staff and line managers as well as providing a crucial insight into the information profession for anyone new to this career path or looking to develop their knowledge within it.
Book Synopsis S/NVQ Level 2 Health and Social Care by : Yvonne Nolan
Download or read book S/NVQ Level 2 Health and Social Care written by Yvonne Nolan and published by Heinemann. This book was released on 2005 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: The essential resources for the new S/NVQs in Health and Social Care Written by Yvonne Nolan, the author of the bestselling textbooks for S/NVQ 2 and 3 Care, these Candidate Handbooks contain everything candidates need for success in this new qualification. Each full-colour Candidate Handbook provides comprehensive, in-depth coverage of the new standards in an accessible and user-friendly way. Each Candidate Handbook covers all the core units and a good selection of option units, ensuring that students have sufficient material to cover an entire award. The S/NVQ Level 3 Student Book covers the 'Adults' qualification route.
Book Synopsis Training and Assessment in the Nqf by : Belinda Ridley, Van der Wagen
Download or read book Training and Assessment in the Nqf written by Belinda Ridley, Van der Wagen and published by Pearson South Africa. This book was released on 1990 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Museum Practice written by and published by . This book was released on 2000 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Your Professional Qualification by :
Download or read book Your Professional Qualification written by and published by Kogan Page Publishers. This book was released on 2002 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the difference between an academic and professional qualification? Who should get a professional qualification? Did you know that some professions can not be legally practised with a degree alone? Why get a UK qualification? Is it expensive to gain a British qualification? What is a chartered institute or society, and is it better than a non-chartered body? What is the difference between a professional body and a trade union? These are all questions answered in this book which is designed to help individuals choose a career path and the right professional organisation. In today's world it isn't enough to have a qualification, you need to be able to meet with peers and use the valuable networks that are already in place to foster your profession. Your Professional Qualification provides a comprehensive survey of the qualifications available in the UK along with guidance on where they lead, entry requirements, where to apply and where to study. Derived from the vast and authoritative British Qualifications database, this important publication provides the first easily accessible guide to qualifications and how to get them in the UK. Built around a comprehensive directory of professional qualifying bodies each professional area is described in depth and its qualifications identified and explained. The book is supported by a simple website, which ensures purchasers of the book are kept up-to-speed with new developments.
Book Synopsis Pharmacy Practice by : Jennie Watson
Download or read book Pharmacy Practice written by Jennie Watson and published by Elsevier Health Sciences. This book was released on 2019-07-24 with total page 463 pages. Available in PDF, EPUB and Kindle. Book excerpt: The sixth edition of PharmacyPractice brings the contents completely up to date, reflecting emerging new roles for pharmacists both within the traditional employment areas of hospital and community pharmacy, as well as other developing roles supporting the public health agenda, governance, risk management, prescribing and pharmaco-economics. Each chapter begins with Study Points and ends with Key Points to reinforce learning. Appendices include medical abbreviations, Latin terms and abbreviations, systems of weights and measurements and presentation skills. Some chapters also carry self-assessment questions for more complex areas of pharmaceutical practice. New editor on the team, Louise Cogan. Many new contributors, comprising practising pharmacists, teachers of pharmacy, and pharmacists with joint appointments between hospital/community pharmacy and universities. Now with companion e-book included on StudentConsult New chapters on Consent History Taking/ Gathering Information Advice giving and the pharmacist as a Health Trainer Using calculations in pharmacy practice Continuing professional development and revalidation Intra and inter professional working, The role of the pharmacist in medicines optimization
Download or read book Plumbing written by Steve Muscroft and published by Routledge. This book was released on 2007 with total page 554 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assuming no prior knowledge of plumbing skills, Steve Muscroft - the author of the 6129 Certificate in Basic Plumbing from City & Guilds - takes the reader step by step through the requirements of the 6129 qualification at level 2.
