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Customer Service For Home Builders
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Book Synopsis Customer Service for Home Builders by : Carol Smith
Download or read book Customer Service for Home Builders written by Carol Smith and published by . This book was released on 2003 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' experience a positive one from initial contact through warranty service. Satisfied customers aren't born that way. They're created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces: - staff - quality - documentation - internal communication - policies and procedures Carol Smith examines the sequence of a builder's relationship with home buyers and shows builders how to initiate service and successfully manage customers' experiences instead of just reacting to issues customers raise. In "Daily Operations: Working with Customers," she focuses on-- - expectations - preliminaries - customers and construction - new home delivery - warranty service The book --with its forms, checklists, documents, and resources guide- provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smith's industry-tested guidelines.
Download or read book Beyond Warranty written by Carol Smith and published by Builderbooks. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Maintaining positive relationships with new home owners after they move in increases sales. This book helps builders and their sales and warranty staffs understand and plan for the customer service that follows the sale of a house, especially warranty service.
Book Synopsis Value Match Selling for Home Builders by : William J. Nowell
Download or read book Value Match Selling for Home Builders written by William J. Nowell and published by Builderbooks. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: With this book, home building professionals will learn how to build a rapport with prospective home buyers. Nowell's emphasis on questioning strategies and listening skills helps salespeople build relationships with potential customers and meet prospective buyer's specific needs.
Author :National Association of Home Builders (U.S.) Publisher :Home Builder Press ISBN 13 :9780867183016 Total Pages :64 pages Book Rating :4.1/5 (83 download)
Book Synopsis Customer Service for Home Builders by : National Association of Home Builders (U.S.)
Download or read book Customer Service for Home Builders written by National Association of Home Builders (U.S.) and published by Home Builder Press. This book was released on 1988-01-01 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Home Builder Contracts and Construction Management Forms by : NAHB Business Management
Download or read book Home Builder Contracts and Construction Management Forms written by NAHB Business Management and published by Builderbooks. This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nearly 100 of the most useful business forms and contracts for builders are gathered from builders across the country: sales and marketing forms, contracts, agreements, trade contractor specifications, checklists, orientation and quality control documents, and more. Documents can be downloaded from the CD and customized.
Book Synopsis What Home Buyers Really Want, 2021 Edition by : Rose Quint
Download or read book What Home Buyers Really Want, 2021 Edition written by Rose Quint and published by Builderbooks. This book was released on 2021-02-22 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: This resource is the latest in NAHB's long commitment to home buyer preferences research. It provides the most current and accurate information on buyer preferences so that you can deliver the home (and community) that today's buyers want and are willing to pay for. In this latest study, the analysis shows not only what the typical, average buyer wants in terms of features, layout, technology or community amenities, but also how those preferences differ based on demographic factors, such as age, race/ethnicity, geographic location, income or price point.
Book Synopsis Your New Home and How to Take Care of It 10pk by : National Association of Home Builders
Download or read book Your New Home and How to Take Care of It 10pk written by National Association of Home Builders and published by Builderbooks. This book was released on 2006-11 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your New Home and How to Take Care of It has an inviting new look and continues to be a perfect customer handout at closing. Remember: customer care is the key to a builder's warranty program. This invaluable booklet provides home buyers with pages and pages of tips on maintenance to help keep their new home performing at its peak. In the back, there are checklists on which to note maintenance dates and remarks. This will be one of the most useful handouts you can present to your customers. Sold in packs of 10. "Several of our builders swear by the booklet Your New Home and How to Take Care of It. The builders say it is a wonderful product and is very informative to the new home buyer. Also, the new home buyer can keep important information about their house, appliances, the builder, and subcontractors at their fingertips. It seems to help give the new home buyer a little more stability during the final walk-through." - LaDonna Lee, Topeka Home Builders' Association, Topeka, Kansas You will also want to give your customers Building Your New Home at contract signing to explain the construction process and set realistic expectations!
Book Synopsis Residential Construction Performance Guidelines, Consumer Reference (Pack of 10) by : National Association of Home Builders
Download or read book Residential Construction Performance Guidelines, Consumer Reference (Pack of 10) written by National Association of Home Builders and published by Builderbooks. This book was released on 2016 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: NAHB's Residential Construction Performance Guidelines were created to offer a third-party view of quality issues in residential construction (both new homes and remodeling). The Consumer Reference makes it easy to provide a copy of the guidelines to every customer. Sold in affordable packs of 10, the Consumer Reference is a great addition to your warranty claims process and: Help customers understand the basics of a properly constructed home and how it should perform during the warranty period Take action to resolve customer concerns before they escalate to complaints Exhibit your professionalism by showing that you consistently meet or exceed accepted industry guidelines Includes Residential Construction Performance Guidelines for: Site Work and Foundation Floors, Walls, and Roofs
Book Synopsis 2021 Home Builders' Jobsite Codes by : Steve van Note
Download or read book 2021 Home Builders' Jobsite Codes written by Steve van Note and published by Builderbooks. This book was released on 2022-02 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: Answers to common code questions at your fingertips. This handy jobsite tool will become as indispensable to you as your cell phone, tape measure, and level. This pocket-friendly companion to the International Residential Code discusses the impact of 2021 code changes to fire resistance provisions, emergency escape and rescue openings, safety glazing adjacent to bathtubs and showers, and many more for single-family dwellings, duplexes, and townhomes. 2021 Home Builders' Jobsite Codes also updates footing tables, requirements for smoke alarms, and wood deck provisions. It includes more than 100 detailed illustrations and useful tables and discussion, among other areas, of foundations, fire safety, energy efficiency, mechanical, plumbing and electrical systems, safe and healthy living environments. 2021 Home Builders' Jobsite Codes is meant to be of practical use on the jobsite, not as a substitute for the IRC.
Book Synopsis Sales & Marketing Checklists for Profit-driven Home Builders by : National Association of Home Builders
Download or read book Sales & Marketing Checklists for Profit-driven Home Builders written by National Association of Home Builders and published by Builderbooks. This book was released on 2014 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: 2nd ed. published: Washington, DC: BuilderBooks, c2003.
Book Synopsis What Home Buyers Really Want by : Nahb Economics & Housing Policy Group
Download or read book What Home Buyers Really Want written by Nahb Economics & Housing Policy Group and published by Builderbooks. This book was released on 2019-02 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: his resource is the latest in NAHB's long commitment to home buyer preferences research. It provides the most current and accurate information on buyer preferences so that you can deliver the home (and community) that today's buyers want and are willing to pay for. In this latest study, the analysis shows not only what the typical, average buyer wants in terms of features, layout, technology or community amenities, but also how those preferences differ based on demographic factors, such as age, race/ethnicity, geographic location, income or price point.
Book Synopsis 2015 Home Builders Jobsite Codes by : Icc
Download or read book 2015 Home Builders Jobsite Codes written by Icc and published by Builderbooks. This book was released on 2016 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Answers to common code questions at your fingertips This handy jobsite tool will become as indispensable to you as your cell phone, tape measure, and level. This pocket-friendly companion to the International Residential Code discusses the impact of 2015 code changes to common walls separating townhouses, remodeling of an existing basement, and more. 2015 Home Builders' Jobsite Codes also details ramps that do not serve the required egress door and common monoxide alarms. It includes more than 100 detailed illustrations and useful tables and discussion, among other areas, of :* Foundations * Fire safety * Energy efficiency * Mechanical systems * Safe and healthy living environments 2015 Home Builders Jobsite Codes is meant to be of practical use on the jobsite, not as a substitute for the IRC.
Book Synopsis Warranties for Builders and Remodelers by : David S. Jaffe
Download or read book Warranties for Builders and Remodelers written by David S. Jaffe and published by Craftsman Book Company. This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Profit from the legal wisdom of the National Association of Home Builders staff attorneys. They have researched hundreds of warranty issues for NAHB members and wrote Warranties for Builders and Remodelers to help inform and protect builders and remodelers. Learn how to properly use warranties to market your services while protecting yourself and your business from liabilities.
Book Synopsis 2009 Home Builders' Jobsite Codes by : Stephen A. Van Note
Download or read book 2009 Home Builders' Jobsite Codes written by Stephen A. Van Note and published by . This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis 2018 Home Builders' Jobsite Codes by : Stephen Van Note
Download or read book 2018 Home Builders' Jobsite Codes written by Stephen Van Note and published by Builderbooks. This book was released on 2019-02 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Answers to common code questions at your fingertips This handy jobsite tool will become as indispensable to you as your cell phone, tape measure, and level. This pocket-friendly companion to the International Residential Code discusses the impact of 2018 code changes to fire-resistant walls separating townhouses, emergency escape and rescue openings in basements, safety glazing adjacent to doors and bottom stair landings, and more. 2018 Home Builders' Jobsite Codes also updates requirements for smoke alarms and carbon monoxide alarms, and introduces helpful wood deck provisions. It includes more than 100 detailed illustrations and useful tables and discussion, among other areas, of - foundations - fire safety - energy efficiency - mechanical, plumbing and electrical systems - safe and healthy living environments 2018 Home Builders' Jobsite Codes is meant to be of practical use on the jobsite, not as a substitute for the IRC.
Book Synopsis Builders' Homes for Better Living by : Archie Quincy Jones
Download or read book Builders' Homes for Better Living written by Archie Quincy Jones and published by . This book was released on 1957 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Home Builder's Guide to Continuous Improvement by : Jack B. ReVelle
Download or read book Home Builder's Guide to Continuous Improvement written by Jack B. ReVelle and published by CRC Press. This book was released on 2009-12-16 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presenting well-known tools and techniques, the Home Builder's Guide to Continuous Improvement provides important insights and necessary information to reduce cycle time duration and variation in order to improve quality and customer satisfaction and to minimize costs and accidents. Each chapter offers examples based on the authors' personal experience working with builders and trade contractors. Including figures and graphs to enhance the text, this book contains simple language, using residential construction industry terminology to improve understanding of continuous improvement concepts and practices. No previous math background is required, making it suitable for all levels.
