Customer Service Building Successful Skills For The Twenty First Century

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Customer Service

Author : Emmanuel Danstan Chinunda
Publisher : Xlibris Corporation
ISBN 13 : 1493138294
Total Pages : 199 pages
Book Rating : 4.4/5 (931 download)

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Book Synopsis Customer Service by : Emmanuel Danstan Chinunda

Download or read book Customer Service written by Emmanuel Danstan Chinunda and published by Xlibris Corporation. This book was released on 2013-11-29 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service: The Kingpin of Business Success in Africa is a must read as it communicates how the power of customer service can revolutionise business on the African continent. The book uses proverbs and wise sayings to captivate the reader into action. The book captures both the African and Western experience to position the reader as a global player in the world of customer service. The book is a change agent and provides a platform how customer service can transform the African continent. The uniqueness of the book is that it uses both Western and African proverbs to help the reader to gain insight into the African culture. It stresses, motivates and inspires the reader to bring revolution to his or her world of service. You will surely bring transformation to your world after mastering the mysteries buried in this book. Its concepts are simple and easy to follow and drive you into business success.

Customer Service

Author : Robert W. Lucas
Publisher :
ISBN 13 : 9780071112925
Total Pages : 416 pages
Book Rating : 4.1/5 (129 download)

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Book Synopsis Customer Service by : Robert W. Lucas

Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2005 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

Customer Service Skills for Success

Author : Robert W. Lucas
Publisher : McGraw-Hill Education
ISBN 13 : 9780073545462
Total Pages : 0 pages
Book Rating : 4.5/5 (454 download)

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Book Synopsis Customer Service Skills for Success by : Robert W. Lucas

Download or read book Customer Service Skills for Success written by Robert W. Lucas and published by McGraw-Hill Education. This book was released on 2014-02-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States. Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented.

Workplace Communication for the 21st Century

Author : Jason S. Wrench Ph.D.
Publisher : Bloomsbury Publishing USA
ISBN 13 :
Total Pages : 833 pages
Book Rating : 4.2/5 (161 download)

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Book Synopsis Workplace Communication for the 21st Century by : Jason S. Wrench Ph.D.

Download or read book Workplace Communication for the 21st Century written by Jason S. Wrench Ph.D. and published by Bloomsbury Publishing USA. This book was released on 2013-01-09 with total page 833 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written in clear, non-technical language, this book explains how employees and employers can maximize internal and external organizational communication—for both personal benefit and to the entity as a whole. Workplace Communication for the 21st Century: Tools and Strategies That Impact the Bottom Line explains and simplifies what organizational communication scholars have learned, presenting this knowledge so that it can be easily applied to generate tangible benefits to employees and employers as they face everyday challenges in the real world. This two-volume work discusses internal organizational and external organizational communication separately, first explaining how communication functions within the confines of a modern organization, then addressing how organizations interact with various stakeholders, such as customers, clients, and regulatory agencies. The expert contributors provide a thorough and insightful view on organizational communication and supply a range of strategies that will be useful to practitioners and academics alike.

Services Marketing

Author : Christopher Lovelock
Publisher : Pearson Australia
ISBN 13 : 1486004768
Total Pages : 529 pages
Book Rating : 4.4/5 (86 download)

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Book Synopsis Services Marketing by : Christopher Lovelock

Download or read book Services Marketing written by Christopher Lovelock and published by Pearson Australia. This book was released on 2015-05-20 with total page 529 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Services Marketing is well known for its authoritative presentation and strong instructor support. The new 6th edition continues to deliver on this promise. Contemporary Services Marketing concepts and techniques are presented in an Australian and Asia-Pacific context. In this edition, the very latest ideas in the subject are brought to life with new and updated case studies covering the competitive world of services marketing. New design features and a greater focus on Learning Objectives in each chapter make this an even better guide to Services Marketing for students. The strategic marketing framework gives instructors maximum flexibility in teaching. Suits undergraduate and graduate-level courses in Services Marketing."

People Strategies for Trainers

Author : Robert W. Lucas
Publisher : Amacom Books
ISBN 13 : 9780814472613
Total Pages : 230 pages
Book Rating : 4.4/5 (726 download)

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Book Synopsis People Strategies for Trainers by : Robert W. Lucas

Download or read book People Strategies for Trainers written by Robert W. Lucas and published by Amacom Books. This book was released on 2005 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation.

Exceptional Service, Exceptional Profit

Author : Leonardo Inghilleri
Publisher : AMACOM
ISBN 13 : 0814415393
Total Pages : 190 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Exceptional Service, Exceptional Profit by : Leonardo Inghilleri

Download or read book Exceptional Service, Exceptional Profit written by Leonardo Inghilleri and published by AMACOM. This book was released on 2010-04-14 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.

Service Failures and Recovery in Tourism and Hospitality

Author : Erdogan Koc
Publisher : CABI
ISBN 13 : 1786390671
Total Pages : 246 pages
Book Rating : 4.7/5 (863 download)

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Book Synopsis Service Failures and Recovery in Tourism and Hospitality by : Erdogan Koc

Download or read book Service Failures and Recovery in Tourism and Hospitality written by Erdogan Koc and published by CABI. This book was released on 2017-10-20 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677

State Building

Author : Francis Fukuyama
Publisher : Profile Books
ISBN 13 : 1847653774
Total Pages : 154 pages
Book Rating : 4.8/5 (476 download)

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Book Synopsis State Building by : Francis Fukuyama

Download or read book State Building written by Francis Fukuyama and published by Profile Books. This book was released on 2017-06-15 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Weak or failed states - where no government is in control - are the source of many of the world's most serious problems, from poverty, AIDS and drugs to terrorism. What can be done to help? The problem of weak states and the need for state-building has existed for many years, but it has been urgent since September 11 and Afghanistan and Iraq. The formation of proper public institutions, such as an honest police force, uncorrupted courts, functioning schools and medical services and a strong civil service, is fraught with difficulties. We know how to help with resources, people and technology across borders, but state building requires methods that are not easily transported. The ability to create healthy states from nothing has suddenly risen to the top of the world agenda. State building has become a crucial matter of global security. In this hugely important book, Francis Fukuyama explains the concept of state-building and discusses the problems and causes of state weakness and its national and international effects.

Successful Network Marketing for the 21st Century

Author : Rod Nichols
Publisher : Bookworld Services
ISBN 13 : 9781555713508
Total Pages : 0 pages
Book Rating : 4.7/5 (135 download)

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Book Synopsis Successful Network Marketing for the 21st Century by : Rod Nichols

Download or read book Successful Network Marketing for the 21st Century written by Rod Nichols and published by Bookworld Services. This book was released on 1995 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the secrets of the nation's most talented network marketers and learn to grow your own highly profitable business from scratch. Successful Network Marketing for the 21st Century is a step-by-step guide designed to help you avoid the common industry pitfalls while taking advantage of a variety of dynamic business opportunities. Find out why an estimated 1,000 companies are now reaching consumers through some form of network marketing, and how you can build a financially rewarding career using these proven techniques.

Critical Issues in Human Resource Management

Author : Ian Roper
Publisher : Kogan Page Publishers
ISBN 13 : 1843983818
Total Pages : 462 pages
Book Rating : 4.8/5 (439 download)

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Book Synopsis Critical Issues in Human Resource Management by : Ian Roper

Download or read book Critical Issues in Human Resource Management written by Ian Roper and published by Kogan Page Publishers. This book was released on 2010-11-11 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: Critical Issues in Human Resource Management will enable all HR students to take a critical approach to HR issues. Outlining the influences and shapers of HR strategy including ethics, managing in different national contexts, employment relations, politics, governance and finance, this book provides students with a full understanding of the complexities of HRM strategy and what the implications of these are. There is also crucial discussion of critical issues in the processes and practice of HRM including the dilemmas of onshoring and offshoring, gender equality, challenging institutional racism and disability discrimination in the modern workplace to enable readers to think deeply and critically about these issues. Critical Issues in Human Resource Management also includes discussion of the application of HRM in different sectors such as manufacturing, the public sector, the private sector and not-for-profit organizations. This will enable HR students to examine HR practices in specific industries and to think about how issues might be dealt with differently in different sectors, rather than assuming that best practice is universal. Online resources include a lecturer guide with additional seminar activities and discussion topics, powerpoint slides and annotated weblinks for students to enable them to develop an astute, nuanced and critical approach to human resource management

21st Century Skills

Author : Bernie Trilling
Publisher : John Wiley & Sons
ISBN 13 : 1118157060
Total Pages : 263 pages
Book Rating : 4.1/5 (181 download)

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Book Synopsis 21st Century Skills by : Bernie Trilling

Download or read book 21st Century Skills written by Bernie Trilling and published by John Wiley & Sons. This book was released on 2012-02-07 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: This important resource introduces a framework for 21st Century learning that maps out the skills needed to survive and thrive in a complex and connected world. 21st Century content includes the basic core subjects of reading, writing, and arithmetic-but also emphasizes global awareness, financial/economic literacy, and health issues. The skills fall into three categories: learning and innovations skills; digital literacy skills; and life and career skills. This book is filled with vignettes, international examples, and classroom samples that help illustrate the framework and provide an exciting view of twenty-first century teaching and learning. Explores the three main categories of 21st Century Skills: learning and innovations skills; digital literacy skills; and life and career skills Addresses timely issues such as the rapid advance of technology and increased economic competition Based on a framework developed by the Partnership for 21st Century Skills (P21) The book contains a video with clips of classroom teaching. For more information on the book visit www.21stcenturyskillsbook.com.

Digitalisation: Opportunities and Challenges for Business

Author : Bahaaeddin Alareeni
Publisher : Springer Nature
ISBN 13 : 303126956X
Total Pages : 899 pages
Book Rating : 4.0/5 (312 download)

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Book Synopsis Digitalisation: Opportunities and Challenges for Business by : Bahaaeddin Alareeni

Download or read book Digitalisation: Opportunities and Challenges for Business written by Bahaaeddin Alareeni and published by Springer Nature. This book was released on 2023-03-27 with total page 899 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses the implications of technology, entrepreneurship, and business ‎‎development gadgets ‎for applications in societies. In this book proceedings, we attempt to address the importance and impact of digitalization and ‎on business development in the context ‎of economic ‎diversity, that is through various propositions of ‎modern technology and entrepreneurial ‎actions, and through the lens of case studies, experiments, empirical ‎assessments, just to name a ‎few research methodological stances and approaches.‎ This book highlights a range of topics in the fields of technology, ‎entrepreneurship, business administration, accounting, and economics that can contribute to business ‎development in developing countries, such as learning machines, artificial intelligence, big data, ‎deep ‎‎learning, game-based learning, management information system, ‎accounting information ‎system, knowledge management, entrepreneurship and social enterprise, corporate social responsibility and sustainability, business policy and strategic management, international management and organizations, organizational behavior and HRM, operations management and logistics research, controversial issues in management and organizations, turnaround, corporate entrepreneurship, and innovation, legal issues, business ethics, and firm governance, and firm financial affairs, non-traditional research, and creative methodologies. This book is ideal for academicians, activists, curriculum ‎developers, researchers, professionals, administrators, and policymakers. The readers of this book could gain an up-to-date know-how on state-of-the-modern technology, entrepreneurship, and business development and achievements in this regard from the research standpoint of view.

The Business of the 21st Century

Author : Robert T. Kiyosaki
Publisher :
ISBN 13 : 9781612680637
Total Pages : 144 pages
Book Rating : 4.6/5 (86 download)

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Book Synopsis The Business of the 21st Century by : Robert T. Kiyosaki

Download or read book The Business of the 21st Century written by Robert T. Kiyosaki and published by . This book was released on 2019-10-22 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The Business of the 21st Century, Robert Kiyosaki explains the revolutionary business of network marketing in the context of what makes any business a success in any economic situation. This book lends credibility to multilevel marketing business, and justifies why it is an ideal avenue through which to learn basic business and sales skills... and earn money.

Dynamic Perspectives on Globalization and Sustainable Business in Asia

Author : Ordoñez de Pablos, Patricia
Publisher : IGI Global
ISBN 13 : 1522570969
Total Pages : 435 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Dynamic Perspectives on Globalization and Sustainable Business in Asia by : Ordoñez de Pablos, Patricia

Download or read book Dynamic Perspectives on Globalization and Sustainable Business in Asia written by Ordoñez de Pablos, Patricia and published by IGI Global. This book was released on 2018-10-26 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the increasingly turbulent political climate, there has been growing interest in economic and international relations with Asia. Understanding the business practices in countries of this region, particularly uncertainties, risks, and opportunities associated with doing business in Asia, will be key for competing in a global economy. Dynamic Perspectives on Globalization and Sustainable Business in Asia provides perspectives on the challenges and opportunities of business growth in Asia with strategic insights on knowledge production, innovation, and disruptive technologies. Featuring coverage on a broad range of topics such as consumer behavior, financial literacy, and value perception, this book is ideally designed for academicians, researchers, government officials, policymakers, and practitioners seeking current research on the development of networks to support competitive advantage in the global economy and viable enterprises.

Integrity Selling for the 21st Century

Author : Ron Willingham
Publisher : Currency
ISBN 13 : 0385509561
Total Pages : 239 pages
Book Rating : 4.3/5 (855 download)

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Book Synopsis Integrity Selling for the 21st Century by : Ron Willingham

Download or read book Integrity Selling for the 21st Century written by Ron Willingham and published by Currency. This book was released on 2003-06-17 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: “I have observed several hundred salespeople who were taught to use deceptive practices like ‘bait and switch’ and encouraged to play negotiation games with customers... In the same industry, I have observed countless people who had been taught to sell with high integrity. Ironically, their customer satisfaction, profit margins, and salesperson retention were significantly higher.” — Ron Willingham If you’ve tried manipulative, self-focused selling techniques that demean you and your customer, if you’ve ever wondered if selling could be more than just talking people into buying, then Integrity Selling for the 21st Century is the book for you. Its concept is simple: Only by getting to know your customers and their needs — and believing that you can meet those needs — will you enjoy relationships with customers built on trust. And only then, when you bring more value to your customers than you receive in payment, will you begin to reap the rewards of high sales. Since the publication of Ron Willingham’s enormously successful first book, Integrity Selling, his sales program has been adopted by dozens of Fortune 500 companies, such as Johnson & Johnson and IBM, as well as the American Red Cross and the New York Times. In his new book, Integrity Selling for the 21st Century, Willingham explains how his selling system relates to today’s business climate — when the need for integrity is greater than ever before. Integrity Selling for the 21st Century teaches a process of self-evaluation to help you become a stellar salesperson in any business climate. Once you’ve established your own goals and personality traits, you’ll be able to evaluate them in your customers and adapt your styles to create a more trusting, productive relationship. Drawing upon Willingham’s years of experience and success stories from sales forces of the more than 2,000 companies that have adopted the Integrity Selling system, Ron Willingham has created a blueprint for achieving success in sales while staying true to your values.

Public Libraries and Resilient Cities

Author : Michael Dudley
Publisher : American Library Association
ISBN 13 : 0838911366
Total Pages : 194 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis Public Libraries and Resilient Cities by : Michael Dudley

Download or read book Public Libraries and Resilient Cities written by Michael Dudley and published by American Library Association. This book was released on 2013 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public libraries are keystone public institutions for any thriving community, and as such can be leaders in making cities better places to work, play, and live. Here, Dudley shows how public libraries can contribute to 'placemaking', or the creation and nurturing of vital and unique communities for their residents.