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Author :
Publisher :
ISBN 13 :
Total Pages : 136 pages
Book Rating : 4.3/5 (9 download)
Download or read book Customer Protection in the Nigerian Banking System written by and published by . This book was released on 1995 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Henry Chilewubeze Uzokwe
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (19 download)
Download or read book Consumer Protection in the Banking Sector written by Henry Chilewubeze Uzokwe and published by . This book was released on 2017 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Bukola Oyedokun
Publisher : GRIN Verlag
ISBN 13 : 3346319164
Total Pages : 25 pages
Book Rating : 4.3/5 (463 download)
Download or read book Service Quality in the Nigerian Banking Industry written by Bukola Oyedokun and published by GRIN Verlag. This book was released on 2020-12-23 with total page 25 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2014 in the subject Business economics - Banking, Stock Exchanges, Insurance, Accounting, grade: 65.00, University of Salford, course: Financial Services Management, language: English, abstract: This research was undertaken to examine the overall customer satisfaction with service quality delivered by Nigerian Banks through the use of ATM and to also ascertain whether some service quality factors exert a strong influence on the level of customer satisfaction; The concept of service quality has become eminent in every business discourse; a high service quality serves as an incentive for customers to come back due to satisfaction. To consistently maintain a high level of customer service, service firms must recognize that every aspect of their business has an impact on the customer. In this study, two types of data were collected; Primary Data and Secondary Data. This was necessary since it helped to add to the findings of the researcher. A simple random sampling and purposive sampling method were used. This ensured that every member of the population had an equal chance of being part of the sample. The sample size chosen was 200 bank customers. It was revealed in the survey that customers think that the banks need to improve on their quality of ATM services and a high number of the customers are willing to switch banks for the sole reason of an ATM that offers the highest service quality. The study also revealed some of the problems associated with the services provided by the ATM that the customers dislike and want to be adjusted, they are ATM cash out, the limit placed on daily withdrawal, Transaction error, slow response to dispute resolutions, Network problems, Long queues, Security issues and Card retraction.
Author : Henry Uzokwe
Publisher :
ISBN 13 :
Total Pages : 19 pages
Book Rating : 4.:/5 (13 download)
Download or read book Consumer Protection in the Banking Industry written by Henry Uzokwe and published by . This book was released on 2019 with total page 19 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this contribution is to emphasise the role that industry codes may play in promoting consumer protection in the banking industry. It therefore focuses on a discussion of and a comparison between the salient features of the South African Code of Banking Practice and the Nigerian Code of Banking Practice in order to draw some conclusions on the extent of consumer protection afforded by these codes. Ultimately the aim is to use the South African code to benchmark the newly-introduced Nigerian Code of Banking Practice and to make proposals for reform in order to align the Nigerian code, if and where necessary, with certain good practices contained in the South African code, that will expand the level of consumer protection in the Nigerian banking industry.
Author : Philemon Iko-Ojo Omede
Publisher : Springer Nature
ISBN 13 : 3031117409
Total Pages : 347 pages
Book Rating : 4.0/5 (311 download)
Download or read book Nigerian Consumer Credit written by Philemon Iko-Ojo Omede and published by Springer Nature. This book was released on 2022-08-30 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book critically reviews transnational banking regulations that specifically impact consumer lending in Africa's largest economy. It provides a comprehensive analysis on the politics and economics of financial sector consolidation in an emerging market in West Africa, also covering law, consumer credit, and consumer policy along with a discussion of banking sector reforms heavily influenced by the neoliberal economics paradigm. There have been several developments since the publication of the existing books especially in the area of regulatory theory and social protection that are captured in this book, which will be of interest to researchers, students, and scholars of banking regulation, development economics, and international finance.
Author : Chukwudi Amos Afiari
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (141 download)
Download or read book A Study of Customer Service in the Nigerian Banking System written by Chukwudi Amos Afiari and published by . This book was released on 1986 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : World Bank Group
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (112 download)
Download or read book Federal Republic of Nigeria Diagnostic Review of Financial Consumer Protection written by World Bank Group and published by . This book was released on 2017 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: While only 44 percent of adults in Nigeria have an account at a formal financial institution, and only 2.5 percent have a mobile account, there are rapid innovations in both traditional and digital financial services that promote financial inclusion but also add complexity and risks for inexperienced consumers. Strengthening financial consumer protection (FCP) in Nigeria is therefore critical to ensure responsible and sustainable financial inclusion. This Diagnostic Review was conducted under the joint World Bank and IMF program to strengthen Nigeria's financial sector. The Central Bank of Nigeria (CBN) has already established a dedicated Consumer Protection Department and developed a high-level FCP Framework, however there are many areas for improvement. The Review analyzes the FCP regime in Nigeria's banking, non-bank financial institution (NBFI) and payment sectors, and offers tailored recommendations. Based on the 2017 World Bank Good Practices for Financial Consumer Protection, this assessment covers five topics in each of the abovementioned sectors: i) legal, regulatory, and supervisory framework; ii) disclosure and sales practices; iii) fair treatment and business conduct; iv) data privacy; and v) dispute resolution mechanisms. The Review summarizes the key findings and recommendations and then discusses them in detail.
Author : Weltbankgruppe
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (125 download)
Download or read book Federal Republic of Nigeria Diagnostic Review of Financial Consumer Protection written by Weltbankgruppe and published by . This book was released on 2017 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: While only 44 percent of adults in Nigeria have an account at a formal financial institution, and only 2.5 percent have a mobile account, there are rapid innovations in both traditional and digital financial services that promote financial inclusion but also add complexity and risks for inexperienced consumers. Strengthening financial consumer protection (FCP) in Nigeria is therefore critical to ensure responsible and sustainable financial inclusion. This Diagnostic Review was conducted under the joint World Bank and IMF program to strengthen Nigeria's financial sector. The Central Bank of Nigeria (CBN) has already established a dedicated Consumer Protection Department and developed a high-level FCP Framework, however there are many areas for improvement. The Review analyzes the FCP regime in Nigeria's banking, non-bank financial institution (NBFI) and payment sectors, and offers tailored recommendations. Based on the 2017 World Bank Good Practices for Financial Consumer Protection, this assessment covers five topics in each of the abovementioned sectors: i) legal, regulatory, and supervisory framework; ii) disclosure and sales practices; iii) fair treatment and business conduct; iv) data privacy; and v) dispute resolution mechanisms. The Review summarizes the key findings and recommendations and then discusses them in detail.
Author : Umaru Ibrahim
Publisher : Safari Books Limited
ISBN 13 : 9789785800852
Total Pages : 246 pages
Book Rating : 4.8/5 (8 download)
Download or read book Essays on Selected Contemporary Issues in the Nigerian Banking System written by Umaru Ibrahim and published by Safari Books Limited. This book was released on 2021-08-23 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book focuses on the Deposit Insurance experience in Nigeria, with experience drawn from other comparator countries, its evolution and relation with the financial sector, it explores a number of conceptual and emerging issues in deposit insurance, the mobile payments system, corporate governance, bank failure resolution options, and some narratives around financial crisis in relation to deposit insurance. Consideration is given to topical issues on risk management, failure resolution measures, the role of deposit insurance during banking crisis, the importance of deposit insurance in consumer protection and financial system resilience.
Author : Enyia, Jacob Otu
Publisher : Malthouse Press
ISBN 13 : 9785621944
Total Pages : 732 pages
Book Rating : 4.7/5 (856 download)
Download or read book The Law of Banking in Nigeria written by Enyia, Jacob Otu and published by Malthouse Press. This book was released on 2019-08-23 with total page 732 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Law of Banking in Nigeria - Principles, Statutes and Guidelines captures the general principles of banking law, statutes and guidelines relating to banking transactions. The book is presented in a very simple, precise, and clear language and contains three parts of thirty-one chapters in all covering the general principles of banking. It should create considerable awareness among the general public, law students, law teachers, bank customers as well as banks and bankers. Most certainly, it is a book that will assist the students and researchers in this area of law in wading through the general principles of banking law as well as the numerous Legislation and Guidelines on banking business.
Author : Central Bank of Nigeria
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)
Download or read book Frequently Asked Questions on Financial Consumer Protection written by Central Bank of Nigeria and published by . This book was released on 2021 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Southern Methodist University. Institute of International Banking and Finance
Publisher : Kluwer Law International B.V.
ISBN 13 : 9041197176
Total Pages : 330 pages
Book Rating : 4.0/5 (411 download)
Download or read book Consumer Protection in Financial Services written by Southern Methodist University. Institute of International Banking and Finance and published by Kluwer Law International B.V.. This book was released on 1999-05-06 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: The question of how financial services should be regulated in the interests of consumers has never been more topical. The structure of the financial services industry is changing rapidly and the need for the law to keep pace with these changes has never been greater. This book examines the role of the law in the protection of the consumer, in particular the ways in which the law is, and could be, used to protect consumers when purchasing financial services. A prominent panel of contributors first examines the role of the European Union and the ombudsmen schemes operating in the United Kingdom in improving consumer protection. Eight expert papers present a detailed analysis of aspects of the various legal mechanisms protecting consumers in the banking, financial services, investments and insurance industries. The final part of the book is concerned with the important and controversial area of consumer credit. This unique work is a welcome contribution to a rapidly developing area of law, which has so far received little attention from commentators. It will be of great interest to those at the cutting edge of banking, financial services and consumer law, whether practicing lawyers or in-house counsel, and all those involved in advising consumers.
Author : Stephen Ayanrinola Oyewole
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (14 download)
Download or read book Examining Service Quality and Customer Satisfaction in the Nigerian Banking Sector written by Stephen Ayanrinola Oyewole and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Folashade Adeyemo
Publisher : Routledge
ISBN 13 : 1000517071
Total Pages : 148 pages
Book Rating : 4.0/5 (5 download)
Download or read book Banking Regulation in Africa written by Folashade Adeyemo and published by Routledge. This book was released on 2021-12-28 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is little literature on the development of banking regulation in Nigeria, or the scope of powers of the Central Bank of Nigeria, which is its core banking sector regulator. The critical impetus of this book is to contribute to the literature of this area, with a detailed exploration of the Nigerian regulatory architecture. In addition, the book also engages in a comparative analysis with two emerging economies in Africa: South Africa and Kenya. It also considers the UK and the US as comparator jurisdictions in light of their regulatory responses to the global financial crisis of 2008. This book contributes to the ongoing discourse in this area by exploring, in detail, the theoretical underpinnings of regulation and supervision, to determine whether there is an understanding of what constitutes effective regulation in these jurisdictions. Given that Nigeria is the core jurisdictional focus, a historical account of banking exchanges from the pre-colonial era to more recent times is provided. Offering an understanding of how political, local and economic settings, in conjunction with the theories of regulation, have impacted and influenced regulatory development in Nigeria, the book engages in an examination of Nigeria’s historical experiences with bank failures, including the banking crisis it experienced in 2008. The newly enacted Banks and Other Financial Institutions Act 2020 is also explored as part of this discourse. Through a critical analysis of the law, the book demonstrates that the Nigerian regulator has historically adopted a reactionary strategy, instead of a proactive and pragmatic approach, which is imperative for an effective regulatory regime. The outcome of this analysis is that there are lessons to be learned, and proposals are discussed in order to rethink the act of banking regulation.
Author : Adedoyin Soyibo
Publisher :
ISBN 13 :
Total Pages : 48 pages
Book Rating : 4.F/5 ( download)
Download or read book The Nigerian Banking System in the Context of Policies of Financial Regulation and Deregulation written by Adedoyin Soyibo and published by . This book was released on 1992 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Enobong Iton
Publisher :
ISBN 13 :
Total Pages : 7 pages
Book Rating : 4.:/5 (13 download)
Download or read book Fraud in Nigerian Banking Industry a Study of Customers' Perception Within Three Commercial Banks in Uyo Metropolis written by Enobong Iton and published by . This book was released on 2017 with total page 7 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fraud has become a major cause of bank failure in the Nigerian banking industry. This study sets out to examine major factors that have contributed to frauds in the Nigerian banking sector. The study intends to ascertain the impact of fraud on customers of the bank. A sample of 384 respondents was taken from three selected commercial banks in Uyo metropolis purposively. These include union, first and diamond banks. In each bank 128 questionnaires were given out to customers. A total of 322 copies of valid questionnaires were retrieved and used in the study. The routine activity theory by Cohen and Felson 1979 formed the bedrock of the study. Findings from the study shows that regular internal auditing of the banking operations could assist in the reduction of fraud in the Nigeria banking industry. The study recommended amongst others suggestion that in the recruitment of key personnel's, banks should make concerted efforts at conducting background checks on the status, behaviour and background of the employee as it will help in establishing the probability of the persons' likelihood in engaging in fraudulent activities. Recommendations and suggestions made will help in the reduction of these malpractices.
Author : International Monetary Fund. African Dept.
Publisher : International Monetary Fund
ISBN 13 : 1484304446
Total Pages : 132 pages
Book Rating : 4.4/5 (843 download)
Download or read book Nigeria written by International Monetary Fund. African Dept. and published by International Monetary Fund. This book was released on 2013-05-28 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Financial Sector Stability Assessment on Nigeria discusses the macroeconomic performance and structure of the financial system. Although Nigerian economy experienced both domestic and external shocks in recent years, the economy continued to grow rapidly, achieving more than 7 percent growth each year since 2009. The performance of financial institutions has begun to improve, though some of the emergency anti-crisis measures continue to be in place. However, the regulatory and supervisory framework has gaps and weaknesses. In sum, the Nigerian economy has emerged from the banking crisis, and has the potential to enjoy an extended period of strong economic growth.
