Culture Audit In Financial Services

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Culture Audit in Financial Services

Author : Roger Miles
Publisher : Kogan Page Publishers
ISBN 13 : 1789667763
Total Pages : 449 pages
Book Rating : 4.7/5 (896 download)

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Book Synopsis Culture Audit in Financial Services by : Roger Miles

Download or read book Culture Audit in Financial Services written by Roger Miles and published by Kogan Page Publishers. This book was released on 2021-06-03 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the next wave of conduct regulation in financial markets, from 2021 conduct regulators in the UK and elsewhere expect firms to produce evidence on how they are improving behaviour and culture. Facing this, many practitioners are anxious that their current reporting and management information (MI) are irrelevant to meeting as-yet unclear regulatory expectations. This book provides the insights and tools firms need to report on culture, securing both enhanced business value and the regulator's approval. Culture is now seen as a key contributor to good governance, feeding into existing discourse on environmental, social and governance (ESG) factors and the emerging dialogue on 'non-financial (mis)conduct', but conventional measures of business quality are unfit for the new reporting agenda. Culture Audit in Financial Services follows the arc of 'behavioural regulation' to examine what the regulator really wants, before offering guidance on how culture audit differs from conventional auditing, how to put the latest pure-research findings to work, and the key features of well-designed conduct and culture reports. Written by an impartial author and a variety of contributors with extensive experience working with practitioners, regulators, and many of the world's finest academic initiatives, this book is filled with practical, grounded advice on how best to approach this new challenge and avoid infractions.

Risk Culture in Banking

Author : Alessandro Carretta
Publisher : Springer
ISBN 13 : 3319575929
Total Pages : 436 pages
Book Rating : 4.3/5 (195 download)

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Book Synopsis Risk Culture in Banking by : Alessandro Carretta

Download or read book Risk Culture in Banking written by Alessandro Carretta and published by Springer. This book was released on 2017-10-11 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores risk culture in banks following the financial crisis. It analyses the role of national and institutional risk culture, market competitiveness, organisational systems and institutional practices that led to a weakening of risk culture in financial institutions leading up to the financial crisis. It addresses how to assess and measure risk culture, and analyse the impact on performance and reputation. Finally it explores the impact of regulation and a variety of tools that can be applied from the board down to promote a healthy risk culture in the governance of financial institutions internal controls and risk culture in banks.

Developing People and the Corporate Culture in Financial Services

Author : Vlad Stanic
Publisher : CRC Press
ISBN 13 : 9780849317453
Total Pages : 192 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Developing People and the Corporate Culture in Financial Services by : Vlad Stanic

Download or read book Developing People and the Corporate Culture in Financial Services written by Vlad Stanic and published by CRC Press. This book was released on 1999-06-28 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Financial services businesses are leading the way towards the global economy because capital can be moved around more easily than and more quickly than either labor, raw materials or goods and services. This book provides invaluable guidance on managing change in organizational culture and human resources. The cultural change process - central to the transformation of any financial service organization's success in today's fast-moving markets - is evaluated. Key strategies such as using vision and mission statements and encouraging employee participation are discussed, and recommendations for bringing about innovation are provided. These management strategies for employee relations will bring your organization into the twenty-first century. Developing People and the Corporate Culture in Financial Services gives you - through close analysis of the issues and case studies - blueprints for the management of change across this fast-changing and fast converging industry. The emphasis is put on the practical implementation of change management strategies, as employed by those who are at the cutting edge of change in the international finance services community today. Features

Audit Cultures

Author : Marilyn Strathern
Publisher : Routledge
ISBN 13 : 113456970X
Total Pages : 336 pages
Book Rating : 4.1/5 (345 download)

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Book Synopsis Audit Cultures by : Marilyn Strathern

Download or read book Audit Cultures written by Marilyn Strathern and published by Routledge. This book was released on 2003-12-08 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do audit cultures deliver greater responsibility, or do they stifle creative thought? We are all increasingly subjected to auditing, and alongside that, subject to accountability for our behaviour and actions. Audit cultures pervade in the workplace, our governmental and public institutions as well as academia. However, audit practices themselves have consequences, beneficial and detrimental, that often go unexamined. This book examines how pervasive practices of accountability are, the political and cultural conditions under which accountability flourishes and the consequences of their application. Twelve social anthropologists look at this influential and controversial phenomenon, and map out the effects around Europe and the Commonwealth, as well as in contexts such as the European Commission, the International Monetary Fund and Academic institutions. The result provides an excellent insight into auditing and its dependence on precepts of economic efficiency and ethical practice. This point of convergence between these moral and financial priorities provides an excellent opening for debate on the culture of management and accountability.

Outcome-Based Cooperation

Author : Christopher Hodges
Publisher : Bloomsbury Publishing
ISBN 13 : 1509962506
Total Pages : 595 pages
Book Rating : 4.5/5 (99 download)

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Book Synopsis Outcome-Based Cooperation by : Christopher Hodges

Download or read book Outcome-Based Cooperation written by Christopher Hodges and published by Bloomsbury Publishing. This book was released on 2022-09-22 with total page 595 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we cooperate – in social, local, business, and state communities? This book proposes an Outcome-Based Cooperative Model, in which all stakeholders work together on the basis of trust and respect to achieve shared aims and outcomes. The Outcome-Based Cooperative Model is built up from an extensive analysis of behavioural and social psychology, genetic anthropology, research into behaviour and culture in societies, organisations, regulation, and enforcement. The starting point is acceptance that humanity is facing ever larger risks, which are now systemic and even existential. To overcome the challenges, humans need to cooperate more, rather than compete, alienate, or draw apart. Answering how we do that requires basing ourselves, our institutions, and systems on relationships that are built on trust. Trust is based on evidence that we can be trusted to behave well (ethically), built up over time. We should aim to agree common goals and outcomes, moderating those that conflict, produce evidence that we can be trusted, and examine our performance in achieving the right outcomes, rather than harmful ones. The implications are that we need to do more in rebasing our relationships in local groupings, business organisations, regulation, and dispute resolution. The book examines recent systems and developments in all these areas, and makes proposals of profound importance for reform. This is a new blueprint for liberty, solidarity, performance, and achievement.

Operational Risk Management in Financial Services

Author : Elena Pykhova
Publisher : Kogan Page Publishers
ISBN 13 : 1789667119
Total Pages : 385 pages
Book Rating : 4.7/5 (896 download)

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Book Synopsis Operational Risk Management in Financial Services by : Elena Pykhova

Download or read book Operational Risk Management in Financial Services written by Elena Pykhova and published by Kogan Page Publishers. This book was released on 2021-07-03 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technology failures, data loss, issues with providers of outsourced services, misconduct and mis-selling are just some of the top risks that keep financial firms up at night. In this context effective operational risk management is, simply, a commercial necessity. The management of operational risk, defined by the Basel Accord as arising from failures of processes, people, systems or external events, has developed considerably since its early years. Continued regulatory focus and catastrophic industry events have led to operational risk becoming a crucial topic on senior management's agenda. This book is a practical guide for practitioners which focuses on how to establish effective solutions and avoid common pitfalls. Filled with frameworks, examples and diagrams, this book offers clear advice on key practices including conducting risk assessments, assessing change initiatives, designing key risk indicators, establishing scenario analysis, drafting appetite statements and carrying out risk reporting. Operational Risk Management in Financial Services also features results from polls taken by risk practitioners which provide a snapshot of current practices and allow the reader to benchmark themselves against other firms. This is the essential guide for professionals looking to derive value out of operational risk management, rather than applying a compliance 'tick box' approach.

Management Development Strategy In The Financial Sector

Author : Malcolm Higgs
Publisher : Springer
ISBN 13 : 1349092371
Total Pages : 229 pages
Book Rating : 4.3/5 (49 download)

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Book Synopsis Management Development Strategy In The Financial Sector by : Malcolm Higgs

Download or read book Management Development Strategy In The Financial Sector written by Malcolm Higgs and published by Springer. This book was released on 1988-03-08 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Risk Management, Strategic Thinking and Leadership in the Financial Services Industry

Author : Hasan Dinçer
Publisher : Springer
ISBN 13 : 3319471724
Total Pages : 386 pages
Book Rating : 4.3/5 (194 download)

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Book Synopsis Risk Management, Strategic Thinking and Leadership in the Financial Services Industry by : Hasan Dinçer

Download or read book Risk Management, Strategic Thinking and Leadership in the Financial Services Industry written by Hasan Dinçer and published by Springer. This book was released on 2016-12-19 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a broad overview of risk management in the banking industry, with a special focus on strategic thinking and decision-making. It reveals the broader context behind decision models and approaches to risk management in the financial industry, linking the regulatory landscape for capital management and risk to strategic thinking, together with behavioral and cultural assessments.

Inside Arthur Andersen

Author : Susan Elaine Squires
Publisher : FT Press
ISBN 13 : 0131408968
Total Pages : 209 pages
Book Rating : 4.1/5 (314 download)

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Book Synopsis Inside Arthur Andersen by : Susan Elaine Squires

Download or read book Inside Arthur Andersen written by Susan Elaine Squires and published by FT Press. This book was released on 2003 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authors bring their unique insights to a close-range observation of Andersen's culture that has continued for more than 15 years. They first review Andersen's unique history and role; its traditionally careful attention to "enculturing" new employees via mentoring, social networking, rewards and punishments; and its social structure characterized by personal, "familial" relationships. Next, they narrate two decades of change at Andersen, showing how the firm's tightly integrated cultural system gradually began to devolve, rapidly coming apart in the wake of the 1990s new economy revolution. The book concludes with an insightful discussion of the systemic cultural and business factors that placed Andersen and many other organizations at risk, along with a realistic assessment of the proposed reforms.

Culture and Business in Asia

Author : Maureen Guirdham
Publisher : Bloomsbury Publishing
ISBN 13 : 1137036583
Total Pages : 320 pages
Book Rating : 4.1/5 (37 download)

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Book Synopsis Culture and Business in Asia by : Maureen Guirdham

Download or read book Culture and Business in Asia written by Maureen Guirdham and published by Bloomsbury Publishing. This book was released on 2017-09-16 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Culture and Business in Asia is an analytical, comparative guide to modern Asian business. Using in-depth interviews, it describes the links between culture and business in India, China (including Hong Kong), Japan, Taiwan and Singapore. Each chapter examines the influence of business culture on decision-making in the areas of ownership, finance, governance, organisation, management and strategy. Key benefits: - Gives a vivid view of how Asian business decision-makers experience the world of work - Includes a unique focus on India - Encourages critical thinking - Examines the relationship of social, political and economic cultures to business. - Provides a cultural platform for business in the profitable but competitive markets of Asia.

Cultures and Globalization

Author : Helmut K Anheier
Publisher : SAGE Publications
ISBN 13 : 1446201236
Total Pages : 473 pages
Book Rating : 4.4/5 (462 download)

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Book Synopsis Cultures and Globalization by : Helmut K Anheier

Download or read book Cultures and Globalization written by Helmut K Anheier and published by SAGE Publications. This book was released on 2012-05-02 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today is a new metropolitan age and for the first time ever more people live in cities than they do anywhere else. As cities strengthen their international and cultural influence, the global world is acted out most articulately in the world's urban hubs - through its diverse cultures, broad networks and innovative styles of governance. Looking at the city through its internal dynamics, the book examines how governance and cultural policy play out in a national and international framework. Making a truly global contribution to the literature, editors Isar and Anheier bring together a truly international and highly-respected collection of scholars. In doing so, they skilfully steer debates beyond the city as an economic powerhouse, to cover issues that fully comprehend a city's cultural dynamics and its impact on policy including alternative economies, creativity, migration, diversity, sustainability, education and urban planning. Innovative in its approach and content, this book is ideal for students, scholars and researchers interested in sociology, urban studies, cultural studies, and public policy.

The Business Ethics Twin-Track

Author : Steve Giles
Publisher : John Wiley & Sons
ISBN 13 : 1118785347
Total Pages : 336 pages
Book Rating : 4.1/5 (187 download)

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Book Synopsis The Business Ethics Twin-Track by : Steve Giles

Download or read book The Business Ethics Twin-Track written by Steve Giles and published by John Wiley & Sons. This book was released on 2015-04-07 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Institute a proactive reputational management framework that matches individual behaviour to organizational values The Business Ethics Twin-Track is a practical guide to reputational risk management. A deep exploration of the concept of reputation, the ways in which it can suffer, and the consequences when it does, the book outlines an ethics controls framework that can mitigate risk and improve business performance. Readers will learn how to identify and manage weaknesses, and how to institute a system of governance that embeds proper, ethical conduct into the corporate culture. A clear set of controls and procedures provides actionable instruction that can be customised to suit the organisational structure, and discussion of historical and international ethics provides the context for implementation. Case studies illustrate the real-world applications, while interviews with executives from a variety of sectors provide important practical insights into some of the key issues discussed in the book. The law regulates behaviour in health and safety and financial crime, but otherwise, conduct is largely determined by the culture, ethics and values of an organisation. Effective reputation management is complex, and often difficult to achieve, as much of the available information on the topic is more theoretical than practical. This book bridges the gap by providing the tools that will help managers to: Implement a modern ethics control framework, encompassing codes, officers, reporting lines and training Consider the role of the media and social media in reputational damage to individuals and organisations Analyse the key controls in responsibility and governance frameworks from around the world Determine the causes and controls of conduct risk, including incompetence, negligence and criminality Today's fast-paced media environment means corporate reputations can be obliterated in moments, and damage limitation is often too little, too late. Adopting the measures set out in this book will embed ethics into the culture, and match people's behaviours to the organisation's values.

Conduct Risk Management

Author : Roger Miles
Publisher : Kogan Page Publishers
ISBN 13 : 0749478624
Total Pages : 312 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Conduct Risk Management by : Roger Miles

Download or read book Conduct Risk Management written by Roger Miles and published by Kogan Page Publishers. This book was released on 2017-01-03 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conduct risk is at the core of behavioural regulation, a new approach to regulating financial services, whose new agencies and public prosecutors have spread rapidly across the world. Its prosecutors intervene assertively to challenge financial service providers to show clear evidence of a new customer-centric approach, which understands and responds to the hidden drivers of customer behaviour. They use their unprecedented powers to levy very large fines and even to imprison wrongdoers - often for not taking precautions rather than for any active wrongdoing. Conduct Risk Management is a tool for recognizing, acting on, and predicting conduct risk impacts in regulated business. Conduct Risk Management sees beyond econometric and other 'box-ticking' traditions of risk management. Whilst protecting senior managers, it helps all staff to make positive use of conduct risk to promote behaviour the regulator will accept as 'good', as good behaviour is good business. The new conduct regulations personally affect every manager in financial services, and their suppliers, with new regulations making senior managers liable to imprisonment for failures in organizational conduct. Conduct Risk Management sets out plainly what practitioners need to know to understand the regulator's intentions, to prove compliance, protect competitiveness and maintain licence to operate.

Conduct and Accountability in Financial Services

Author : Stacey English
Publisher : Bloomsbury Publishing
ISBN 13 : 1526505223
Total Pages : 359 pages
Book Rating : 4.5/5 (265 download)

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Book Synopsis Conduct and Accountability in Financial Services by : Stacey English

Download or read book Conduct and Accountability in Financial Services written by Stacey English and published by Bloomsbury Publishing. This book was released on 2018-11-23 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you fully prepared for the implementation of the Senior Managers and Certification Regime across financial services firms and the related regulatory scrutiny on conduct and accountability? The 2008 financial crisis sparked major changes in global financial services regulation with attention and resources focused on the behaviour of firms and senior individuals and how they conduct their business. Regulatory reforms have been designed and implemented globally to address accountability and conduct in financial services. In the UK this has resulted in the Senior Managers and Certification Regime (SM&CR) being implemented across all FSMA-regulated firms. Conduct and Accountability in Financial Services: A Practical Guide provides comprehensive and expert guidance on how best to implement and comply with the SM&CR. In addition to acting as a guide to rule book requirements and regulatory expectations, it provides an in-depth look at the implications of the global focus on culture and conduct risk. A must-read text for all staff in UK financial services firms, professional associations, industry bodies, regulators, academics and advisers to financial services organisations, it covers: The context and regulatory basis for SM&CR including an overview of the development and roll-out of the regime Analysis of key changes from the previous 'approved person' approach Practical considerations for HR, internal audit and non-executive directors The increasing role of culture and conduct risk A practical overview of enforcement, penalties and learning lessons from enforcement actions Overarching principles of how to manage personal regulatory risk Regulatory relationship management The impact of technology An overview of related global developments Appendices with timeline, bibliography and a selection of other useful sources for senior managers Conduct and Accountability in Financial Services: A Practical Guide is on the syllabus reading list for the Regulation and Compliance exam offered by the Chartered Institute of Securities and Investments.

Consumer and SME Credit Law

Author : Nora Beausang
Publisher : Bloomsbury Publishing
ISBN 13 : 152651589X
Total Pages : 2506 pages
Book Rating : 4.5/5 (265 download)

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Book Synopsis Consumer and SME Credit Law by : Nora Beausang

Download or read book Consumer and SME Credit Law written by Nora Beausang and published by Bloomsbury Publishing. This book was released on 2021-12-16 with total page 2506 pages. Available in PDF, EPUB and Kindle. Book excerpt: With 2000+ pages of guidance, this important new textbook provides an extensive and in-depth guide to the current labyrinthine regulatory regime relating to consumer and SME credit (by way of cash loans) and protection generally, including the Consumer Protection Code, the Consumer Credit Act (housing loans and non-housing loans), the EU Consumer Credit Regulations, the EU Mortgage Credit Regulations and the Central Bank Housing Loan Regulations. Other lending-related conduct of business requirements are also covered in detail, including the Code of Conduct on Mortgage Arrears, the Lending to SME Regulations, the Code on Related Parties Lending and the Credit Reporting Act, together with applicable EBA/ECB Guidelines dealing with loan origination, product oversight and governance, non-performing exposures/loans and arrears. The regulated activities triggering authorisation as a retail credit firm or credit servicing firm are also addressed in detail. The book additionally extends beyond lending to have application to the wider business of regulated firms in the financial services arena, dealing in detail with issues including the general principles and requirements of the Consumer Protection Code,the fitness and probity regime including the area of minimum competency, distance marketing requirements and other background to the regulatory regime in Ireland including the increased regulatory focus on the culture of regulated firms and product oversight and governance. The available redress/recourse mechanisms are also covered, including the Financial Services and Pensions Ombudsman, the Credit Review Office, the regulatory and other consequences of breach of applicable requirements and the significant risk management area for regulated firms of their customers' statutory right to redress on breach of financial services legislation. In addition, the book has relevance to professionals dealing with consumers in any contractual context including extensive treatment of how the concept of 'consumer' has developed under common law, the unfair commercial practices regime and the increasingly topical area of unfair contract terms legislation. Relevant case law of the Irish courts and other common law jurisdictions, together with an expanding corpus of decisions from the CJEU, are addressed in detail. This book's practical style is designed to assist bankers, other regulated firms, lawyers, compliance professionals and regulators in the application of a complex area. Rather than simply setting out the separate requirements, the book seeks to navigate the at times contradictory legislative and regulatory strands to give (in so far as is possible) a coherent sense of how they integrate. Much of the content is unique and cannot be found in any other publication. An essential addition to the library of every lender, practitioner and compliance and regulatory risk professional, particularly in the areas of consumer and SME credit.

ECKM2010-Proceedings of the 11th European Conference on Knowledge Management

Author : Eduardo Tomé
Publisher : Academic Conferences Limited
ISBN 13 : 1906638705
Total Pages : 638 pages
Book Rating : 4.9/5 (66 download)

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Book Synopsis ECKM2010-Proceedings of the 11th European Conference on Knowledge Management by : Eduardo Tomé

Download or read book ECKM2010-Proceedings of the 11th European Conference on Knowledge Management written by Eduardo Tomé and published by Academic Conferences Limited. This book was released on 2010 with total page 638 pages. Available in PDF, EPUB and Kindle. Book excerpt:

New Accountability in Financial Services

Author : Joe McGrath
Publisher : Springer Nature
ISBN 13 : 3030887154
Total Pages : 234 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis New Accountability in Financial Services by : Joe McGrath

Download or read book New Accountability in Financial Services written by Joe McGrath and published by Springer Nature. This book was released on 2022-01-01 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a critical examination of recently introduced individual accountability regimes that apply to the financial services industry in the UK (SMCR) and Australia (BEAR and the forthcoming FAR), together with a forthcoming new individual accountability regime ( in particular, SEAR) in Ireland. It provides a framework for analysing whether these regimes will achieve behavioural change in the financial services industry. This book argues that, whilst sanctioning individuals to deter future misconduct is an important part of any successful regulatory strategy, the focus should be on ensuring that individuals in the financial services industry internalise the norms of behaviour expected under the new regimes. In this regard, the analysis in this book is informed by criminological theory, regulatory theory and behavioural science. The work also argues for a “trajectory towards professionalisation” of financial services, and banking in particular, as an important means of positively influencing industry-wide norms of behaviour, which have a key influence on firms’ and individuals’ behaviours.