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Crisis Line Volunteers Emotional Labour In Conversations With Chronic Problem Versus Acute Crisis Callers
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Book Synopsis Crisis Line Volunteers' Emotional Labour in Conversations with Chronic Problem versus Acute Crisis Callers by : Patricia Karsten
Download or read book Crisis Line Volunteers' Emotional Labour in Conversations with Chronic Problem versus Acute Crisis Callers written by Patricia Karsten and published by BoD – Books on Demand. This book was released on 2015-11-04 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study documents a research project in Berlin, Germany, about the emotional labour of crisis line volunteers. It was conducted for a Master’s Degree in Psychological Research Methods at the Open University, UK. The text is an abriged version of the original dissertation. In the research, a questionnaire was developed and applied in an event-sampling methodology to measure aspects of emotional labour. The study focused on differences related to chronic problem versus acute crisis calls. A catalog of emotional labour indicators was analyzed statistically with repeated-measures ANOVA. It was found that crisis line volunteers experienced a larger proportion of positive over negative emotions with acute crisis calls, and a balanced proportion of positive and negative emotions with chronic problem calls. At the same time, volunteers reported a general tendency to suppress negative emotions, which was interpreted as a form of emotional labour. Consequently, the overall degree of emotional labour appeared larger with chronic problem compared to acute crisis calls. Taking the relatively high proportion of chronic problem calls and individual differences in volunteer resilience into account, the results of the study point to a factor that might contribute to volunteer turnover. It can thus be beneficial for crisisline organizations to specifically address experience and expression of negative emotions in continuous training and supervision.
Author :Cornell University Development Team Publisher :SAGE Publications, Incorporated ISBN 13 :9780761915201 Total Pages :0 pages Book Rating :4.9/5 (152 download)
Book Synopsis Talking with the Caller by : Cornell University Development Team
Download or read book Talking with the Caller written by Cornell University Development Team and published by SAGE Publications, Incorporated. This book was released on 1998-10-01 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical introduction to the art of interacting with crisis helpline callers will be essential to those who work, or intend to work, on a crisis line. The book is geared towards volunteers and others who initiate the crisis intervention process, when they need to accurately gauge the nature of the call and effectively engage the caller in problem-solving. The manual, in a loose-leaf binder, helps provide consistency in training on communication and listening skills. The text is designed to help telephone counselors provide an appropriate level of response and direction - but it is not written to help counselors detect underlying causes or otherwise engage in therapeutic encounters. The authors anticipate the possibility that the i
Book Synopsis Crisis Intervention and Counseling by Telephone by : David Lester
Download or read book Crisis Intervention and Counseling by Telephone written by David Lester and published by Charles C. Thomas Publisher. This book was released on 1973 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Crisis written by and published by . This book was released on 1992 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Introduction to Psychology by : Rita L. Atkinson
Download or read book Introduction to Psychology written by Rita L. Atkinson and published by Houghton Mifflin Harcourt P. This book was released on 1983 with total page 734 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Congressional Record by : United States. Congress
Download or read book Congressional Record written by United States. Congress and published by . This book was released on 1972 with total page 1376 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Congressional Record is the official record of the proceedings and debates of the United States Congress. It is published daily when Congress is in session. The Congressional Record began publication in 1873. Debates for sessions prior to 1873 are recorded in The Debates and Proceedings in the Congress of the United States (1789-1824), the Register of Debates in Congress (1824-1837), and the Congressional Globe (1833-1873)
Download or read book New York Magazine written by and published by . This book was released on 1993-01-11 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York magazine was born in 1968 after a run as an insert of the New York Herald Tribune and quickly made a place for itself as the trusted resource for readers across the country. With award-winning writing and photography covering everything from politics and food to theater and fashion, the magazine's consistent mission has been to reflect back to its audience the energy and excitement of the city itself, while celebrating New York as both a place and an idea.
Download or read book New York Magazine written by and published by . This book was released on 1983-08-08 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York magazine was born in 1968 after a run as an insert of the New York Herald Tribune and quickly made a place for itself as the trusted resource for readers across the country. With award-winning writing and photography covering everything from politics and food to theater and fashion, the magazine's consistent mission has been to reflect back to its audience the energy and excitement of the city itself, while celebrating New York as both a place and an idea.
Download or read book The Key Reporter written by and published by . This book was released on 1997 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Frequent Callers to Lifeline by : Jane Pirkis
Download or read book Frequent Callers to Lifeline written by Jane Pirkis and published by . This book was released on 2015-10-20 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: A report on the Lifeline service which provides access to crisis support, suicide prevention and mental health services. Key amongst these is its 13 11 14 telephone line, which offers 24-hour crisis support delivered by Telephone Crisis Supporters (TCSs). Assistance from services like Lifeline is intended as a one-off or time-limited intervention, but some people make numerous calls to these services, sometimes over a relatively short space of time and sometimes for prolonged periods. These 'frequent callers' present a challenge for Lifeline and other telephone helplines which aim to achieve the best outcomes for all callers but have to do so with finite resources. Responding to frequent calls from one caller may mean that several other callers cannot connect with the service, and may encourage a dependency on the service in frequent callers that is not in their best interests.
Book Synopsis Exceptional Child Education Abstracts by :
Download or read book Exceptional Child Education Abstracts written by and published by . This book was released on 1973 with total page 710 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Crisis Intervention Strategies by : Richard K. James
Download or read book Crisis Intervention Strategies written by Richard K. James and published by . This book was released on 2005 with total page 648 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Richard James and Burl Gilliland give you key concepts and the stories as well as the specific strategies, skills, techniques - and even actual dialogues - that you can use in crisis intervention situations." "This book introduces you to the latest topics, research, theories, and techniques of this rapidly evolving field, a long with case material from real crisis situations. Authoritative, class-tested, and based on the authors' extensive experience teaching crisis intervention courses, the book includes information on cutting-edge topics such as cybercouncelling via the Internat and compassion fatigue.' -- Book Jacket.
Book Synopsis 9/11: Mental Health in the Wake of Terrorist Attacks by : Yuval Neria
Download or read book 9/11: Mental Health in the Wake of Terrorist Attacks written by Yuval Neria and published by Cambridge University Press. This book was released on 2006-09-14 with total page 631 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does terrorism have a unique and significant emotional and behavioral impact among adults and children? In what way does the impact of terrorism exceed the individual level and affect communities and specific professional groups, and test different leadership styles? How were professional communities of mental health clinicians, policy-makers and researchers mobilized to respond to the emerging needs post disaster? What are the lessons learned from the work conducted after 9/11, and the implications for future disaster mental health work and preparedness efforts? Yuval Neria and his team are uniquely placed to answer these questions having been involved in modifying ongoing trials and setting up new ones in New York to address these issues straight after the attacks. No psychiatrist, mental health professional or policy-maker should be without this book.
Book Synopsis Communicating in a Crisis by : Robert DeMartino
Download or read book Communicating in a Crisis written by Robert DeMartino and published by DIANE Publishing. This book was released on 2009-02 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: A resource for public officials on the basic tenets of effective communications generally and on working with the news media specifically. Focuses on providing public officials with a brief orientation and perspective on the media and how they think and work, and on the public as the end-recipient of info.; concise presentations of techniques for responding to and cooperating with the media in conveying info. and delivering messages, before, during, and after a public health crisis; a practical guide to the tools of the trade of media relations and public communications; and strategies and tactics for addressing the probable opportunities and the possible challenges that are likely to arise as a consequence of such communication initiatives. Ill.
Book Synopsis Family-centered Nursing Care of Children by : Roxie L. Romness Foster
Download or read book Family-centered Nursing Care of Children written by Roxie L. Romness Foster and published by Philadelphia ; Toronto : Saunders. This book was released on 1989 with total page 2306 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Today's Health written by and published by . This book was released on 1967 with total page 540 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Synthesising Qualitative And Quantitative Health Evidence: A Guide To Methods by : Pope, Catherine
Download or read book Synthesising Qualitative And Quantitative Health Evidence: A Guide To Methods written by Pope, Catherine and published by McGraw-Hill Education (UK). This book was released on 2007-07-01 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a comprehensive overview of range of approaches and methods available for synthesising qualitative and quantitative evidence and an explanation of why this is important. This book looks at different types of review and examining place of synthesis in reviews for policy and management decision making.
