Creating A Drama Free Workplace

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The Drama-Free Workplace

Author : Patti Perez
Publisher : John Wiley & Sons
ISBN 13 : 1119546443
Total Pages : 232 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis The Drama-Free Workplace by : Patti Perez

Download or read book The Drama-Free Workplace written by Patti Perez and published by John Wiley & Sons. This book was released on 2019-03-26 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Eliminate sexual harassment, unconscious bias, ethical lapses and other HR nightmares! Companies spend millions on legal compliance training and initiatives to eliminate workplace drama and the resulting low morale and lawsuits, but don’t always get the results they want. Most organizations understand that simply checking legal compliance boxes around sexual harassment, bias, etc. isn’t enough, but are at a loss on how to implement solutions, especially in today’s post-#MeToo world. Patti Perez is an attorney, HR expert, trainer, and former state regulator, who has conducted over 1,200 workplace investigations. In this unique book, she explains the secret to avoiding all forms of drama, legal exposure, and low morale: A healthy workplace culture. Patti combines the lessons learned from 25 years of professional experience with robust data from behavioral science research to debunk common myths, including the belief that a focus on legal compliance leads to a healthy workplace culture. (In fact, it increases the likelihood of getting sued). The Drama-Free Workplace includes a section with easy-to-understand causes, effects and solutions to problems related to: Sexual harassment Bias and diversity Ethics lapses The book also includes helpful information on: Becoming an organization that values and practices fearlessness, fairness and freedom Anticipating situations that give rise to drama, with detailed advice on how to prevent it from happening Using emotional intelligence to communicate more precisely and persuasively about sensitive, controversial topics in the workplace Finally, the book’s DIY section guides companies on how to: draft and enforce helpful policies (that employees will actually read and *want* to follow) design and deliver powerful and effective training programs investigate and resolve claims of sexual harassment and other types of misconduct. Together, these practical tools will help all your employees feel valued and motivated, and keep drama, disengagement, and lawsuits, away.

Stop Workplace Drama

Author : Marlene Chism
Publisher : John Wiley & Sons
ISBN 13 : 0470948752
Total Pages : 240 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis Stop Workplace Drama by : Marlene Chism

Download or read book Stop Workplace Drama written by Marlene Chism and published by John Wiley & Sons. This book was released on 2011-01-06 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overcome the interpersonal challenges holding your business back Is your workplace riddled with gossip, power struggles, and confusion? Do you seek clarity in your management and cohesiveness in your team? Do you have a personal obstacle affecting your professional success? If so, there is good news-help is on the way. Stop Workplace Drama offers down-to-earth, practical methods to help business owners, entrepreneurs, and private practice professionals maximize success, increase productivity, and improve teamwork and personal performance. Identify "drama" barriers and help your employees break free to experience higher personal effectiveness and increased productivity Each of the eight points is full of universal and practical principles any business leader, sales director or entrepreneur can put to use immediately Author Marlene Chism has shared her signature process with organizations such as McDonalds and NASA When you're in the thick of business competition, you and your team need to function freely without internal conflicts, confusions, or rivalries. Stop Workplace Drama ensures that your employees will be able to give their best to create a healthy, profitable workplace.

No Ego

Author : Cy Wakeman
Publisher : St. Martin's Press
ISBN 13 : 125014406X
Total Pages : 223 pages
Book Rating : 4.2/5 (51 download)

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Book Synopsis No Ego by : Cy Wakeman

Download or read book No Ego written by Cy Wakeman and published by St. Martin's Press. This book was released on 2017-09-19 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times bestselling author and leadership trainer says: Getting your employees to do their work shouldn't have to be so much, well, work!

Reality-Based Leadership

Author : Cy Wakeman
Publisher : John Wiley & Sons
ISBN 13 : 0470613505
Total Pages : 199 pages
Book Rating : 4.4/5 (76 download)

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Book Synopsis Reality-Based Leadership by : Cy Wakeman

Download or read book Reality-Based Leadership written by Cy Wakeman and published by John Wiley & Sons. This book was released on 2010-09-21 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership strategies grounded in reality and focused on results Recent polls show that 71% of workers think about quitting their jobs every day. That number would be shocking-if people actually were quitting. Worse, they go to work, punching time clocks and collecting pay checks, while completely checked out emotionally. In Reality-Based Leadership, expert Fast Company blogger Cy Wakeman reveals how to be the kind of leader who changes the way people think about and perceive their circumstances-one who deals with the facts, clarifies roles, gives clear and direct feedback, and insists that everyone do the same-without drama or defensiveness. Filled with dynamic examples, innovative tools, and diagnostic tests, this book shows you how to become a Reality-Based Leader, revealing how to: Uncover destructive thought patterns with yourself and others Diffuse drama and lead the person in front of you Stop managing and start leading, empowering others to focus on facts and think for themselves Equipped with a facts-based, confident approach, you will free yourself from the frustrations you face at work and transform yourself into a Reality-Based Leader, with the ability to liberate and inspire others.

From Bud to Boss

Author : Kevin Eikenberry
Publisher : John Wiley & Sons
ISBN 13 : 0470943904
Total Pages : 326 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis From Bud to Boss by : Kevin Eikenberry

Download or read book From Bud to Boss written by Kevin Eikenberry and published by John Wiley & Sons. This book was released on 2011-01-07 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical advice for making the shift to your first leadership position The number of people who will become first-time supervisors will likely grow in the next 10 years, as Baby Boomers retire. Perhaps the most challenging leadership experience anyone will face isn't one at the top, but their first promotion to leadership. They must deal with the change and uncertainty that comes with a new job, requiring new skills, and they've been promoted from peer to leader. While the book addresses the needs of any manager, supervisor, or leader, it pulls from the best leadership and management thinking, and puts the focus on the difficulties that new leaders experience. Includes practical information for new managers who must supervise friends and former peers Authors are expert consultants who work with leaders at all levels Shows how to adopt the mindset of a leader, including: communicating change, giving feedback, coaching employees, leading productive teams, and achieving goals This much-needed book can help new leaders get beyond the stress and fear to focus on becoming the most effective leader they can be-starting right now.

The Drama-Free Office

Author : Jim Warner
Publisher : Oncourse Publishing
ISBN 13 : 9780615659954
Total Pages : 216 pages
Book Rating : 4.6/5 (599 download)

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Book Synopsis The Drama-Free Office by : Jim Warner

Download or read book The Drama-Free Office written by Jim Warner and published by Oncourse Publishing. This book was released on 2012-07-04 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn proven, field-tested techniques to manage disruptive, drama-causing subordinates, peers, and bosses to dramatically improve productivity and boost the bottom line.

The Reality-Based Rules of the Workplace

Author : Cy Wakeman
Publisher : John Wiley & Sons
ISBN 13 : 1118585674
Total Pages : 217 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis The Reality-Based Rules of the Workplace by : Cy Wakeman

Download or read book The Reality-Based Rules of the Workplace written by Cy Wakeman and published by John Wiley & Sons. This book was released on 2013-04-16 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: The key to understanding how your manager calculates your real value—and how to boost it More than anything else, you need to understand exactly how your employer evaluates you, and your annual performance review doesn't tell the whole story. In The Reality-Based Rules of the Workplace, Cy Wakeman shows how to calculate how your true value to your organization by understanding your current and future potential against your "emotional expense"—the toll your actions and attitudes take on the people around you. With Cy's clear, straight-to-the-point advice, you can confront and reduce your emotional costliness, become an invaluable member of your team, and even learn to love your job again. Reveals a formula for measuring your current performance, future potential, and the biggest detractor, your emotional expense Shares real-world advice for quickly boosting your value and becoming a highly-valued, sought after employee and teammate Builds on the lessons in Reality-Based Leadership, Cy Wakeman's first book for leaders and managers The Reality-Based Rules of the Workplace is the essential guide for boosting your value, owning your career, and becoming the kind of employee no organization can afford to lose.

Ask a Manager

Author : Alison Green
Publisher : Ballantine Books
ISBN 13 : 0399181822
Total Pages : 306 pages
Book Rating : 4.3/5 (991 download)

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Book Synopsis Ask a Manager by : Alison Green

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

No-Drama Leadership

Author : Marlene Chism
Publisher : Routledge
ISBN 13 : 1351861026
Total Pages : 222 pages
Book Rating : 4.3/5 (518 download)

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Book Synopsis No-Drama Leadership by : Marlene Chism

Download or read book No-Drama Leadership written by Marlene Chism and published by Routledge. This book was released on 2016-11-03 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Choice. Power. Speed. Today's leaders continually face these forces. But with too many choices, too much power, and too much speed, leaders often make decisions in a heightened state of emotion (and drama). Hasty decisions are often poor ones and in this climate there is no place to hide. Privacy is a thing of the past; the days of covering up or ignoring a problem are over. In today's transparent culture, the decision making of leaders is more vulnerable then ever-and it is more critical than ever to get it right. Marlene Chism's No-Drama Leadership introduces just the model the corporate world needs. Using case studies, checklists, and examples from various levels of hierarchy in leadership and from a variety of industries, Chism introduces the mindset shifts and practical skills needed to develop enlightened leaders, whose decision making flows from a much more grounded and aligned place. You will learn how to: Identify the signs of misalignment Increase your leadership effectiveness Use four quadrants of change as a catalyst for leadership growth Increase employee engagement Tap into the gifts and talents of your employees Communicate strategically Create a culture of accountability Increase innovation and productivity through empowerment Today's leader needs more than position, power, or business acumen. Today's leader needs more than self-management, communication skills, or emotional intelligence. We need leaders who are aligned, aware, and accountable, who balance choice and power with wisdom and responsibility-leaders who embrace and embody both the inner game of leadership growth with the outer game of business results, modeling both the mindsets and actions that transform the cultures they lead.

Mean Girls at Work: How to Stay Professional When Things Get Personal

Author : Katherine Crowley
Publisher : McGraw Hill Professional
ISBN 13 : 0071802053
Total Pages : 209 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis Mean Girls at Work: How to Stay Professional When Things Get Personal by : Katherine Crowley

Download or read book Mean Girls at Work: How to Stay Professional When Things Get Personal written by Katherine Crowley and published by McGraw Hill Professional. This book was released on 2012-11-02 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the New York Post's Top 10 Career Books of 2012 and a Booklist Top 10 Business Book DO YOU WORK WITH A MEAN GIRL? A woman’s field guide to the new frontier of professional development—working with other women Women-to-women relationships in the workplace are . . . complicated. When they’re good, they’re great. But when they’re bad, they can ruin your day, your week—even your year. Packed with proven advice from two of today’s leading experts in workplace relationships, this one-of-a-kind guide gives women the tools they need to navigate difficult situations unique to women-to-women relationships—whether with a boss, a colleague, a client, or an employee. Have you dealt with a woman in the workplace who: “Accidentally” excludes you from important meetings? Seems intent on taking you down professionally? Gossips about you with other coworkers? Makes you look bad by missing deadlines? Forms a “pack” of mean girls to make your life miserable? Mean Girls at Work isn’t just about surviving difficult situations. It’s about transforming a toxic relationship into one that benefits and supports both of you. This book is also for women who engage in mean behavior . . . but don’t know it. After all, who hasn’t gossiped about a female coworker? Who hasn’t rolled her eyes in the presence of a woman she doesn’t like? Who hasn’t scanned another woman head to toe—which is just a nonverbal way of saying, “You’ve just been judged”? The authors provide invaluable advice to the more subtle ways of being mean—even if they’re not intended. With a workforce composed of a higher percentage of women than ever, workplace dynamics have changed. Crowley and Elster cover every conceivable scenario, providing critical advice on how to rise above the fray and move forward professionally. Mean Girls at Work is your map to dodging the mines and moving forward in today’s transformed workplace. Praise for Mean Girls at Work “An invaluable suit of armor for surviving nine to five!” —Leil Lowndes, bestselling author of How to Talk to Anyone “If you think the emotional cruelty of comedies like Mean Girls and Heathers doesn’t exist in the real world workplace, think again. In Mean Girls at Work, Katherine Crowley and Kathi Elster valuably chronicle female vs. female predators and offer solid defensive strategies.” —Ann Kreamer, author of It’s Always Personal: Navigating Emotion in the New Workplace “Whether you are in your twenties and just starting your professional career, your midcareer forties, when you are supposed to have figured it out already, or a woman in her fifties or sixties who’s seen it all—this book is a must-read. . . . The authors have finally given women the tools and the sound advice necessary to deal with . . . conflicts that keep us all from succeeding. . . . Carry this book with you to work every day!” —Carolyn Cassin, President, Michigan Women’s Foundation “A must-read for women of all ages in today’s workforce. This book offers what we all need to develop the capacities to endure this ever-changing workplace. We know it is all about relationships and you need the skills outlined in this book to survive and thrive when the Mean Girls attack.” —Kim Harrington, Coordinator, Professional Development and Training, Office of Human Resources, California State University, Sacramento

Mastering Civility

Author : Christine Porath
Publisher : Hachette UK
ISBN 13 : 1455568996
Total Pages : 176 pages
Book Rating : 4.4/5 (555 download)

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Book Synopsis Mastering Civility by : Christine Porath

Download or read book Mastering Civility written by Christine Porath and published by Hachette UK. This book was released on 2016-12-27 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule "A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

The 8 Qualities of Drama Free Teams

Author : Dennis McIntee
Publisher :
ISBN 13 : 9780692409176
Total Pages : 66 pages
Book Rating : 4.4/5 (91 download)

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Book Synopsis The 8 Qualities of Drama Free Teams by : Dennis McIntee

Download or read book The 8 Qualities of Drama Free Teams written by Dennis McIntee and published by . This book was released on 2015-03-25 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: Disappointed In Your Team's Results? Are you frustrated because your team doesn't produce results fast enough? Stressed out because you spend your time putting out fires produced by team drama? The 8 Qualities Of Drama Free Teams will give you the tools you need to accomplish more in less time. This practical handbook shows you 8 different leadership strategies you can use today to see immediate changes in your organization. You don't have to tolerate the drama. You can lead a high-trust, high-performance team that produces results. And you can do it without putting in more hours, and without working harder. Inside this book, you'll discover: The one coaching question that causes people to take personal responsibility. A proven feedback formula that creates behavioral change. How to unlock the 4 drivers of human motivation to help your team get more done in less time. Read The 8 Qualities Of Drama Free Teams and start doing more, with less stress, and zero drama."

How to Say Anything to Anyone

Author : Shari Harley
Publisher : Greenleaf Book Group
ISBN 13 : 1608325598
Total Pages : 177 pages
Book Rating : 4.6/5 (83 download)

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Book Synopsis How to Say Anything to Anyone by : Shari Harley

Download or read book How to Say Anything to Anyone written by Shari Harley and published by Greenleaf Book Group. This book was released on 2013-01-07 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take charge of your career by taking charge of your business relationships and communication skills. We all know how it feels when our colleagues talk about us but not to us. It's frustrating, and it creates tension. When effective communication is missing in the workplace, employees feel like they're working in the dark. Leaders don't have crucial conversations; managers are frustrated when outcomes are not what they expect; and employees often don’t get positive feedback or constructive feedback. Many of us remain passive against poor communication habits and communication barriers, hoping that business communication will miraculously improve--but it won't. Business communication and relationships won’t improve without skills and effort. The people you work with can work with you, around you, or against you. How people work with you depends on the business relationships you cultivate. Do your colleagues trust you? Can they speak openly to you when projects and tasks go awry? Do you have effective communication skills? Take charge of your career by eliminating communication barriers and taking charge of your business relationships. Make your work environment less tense and more productive by improving communication skills. Set relationship expectations, work with people how they like to work, and give positive feedback and constructive feedback. In How to Say Anything to Anyone, you'll learn how to: - ask for what you want at work - improve communication skills - strengthen all types of working relationships - reduce the gossip and drama in your office - tell people when you’re frustrated and have difficult conversations in a way that resonates - take action on your ideas and feelings - get honest positive feedback and constructive feedback on your performance Harley shares the real-life stories of people who have struggled to get what they want at work. With her clear and specific business communication roadmap in hand, Harley enables you to improve communication skills and create the career and business relationships you really want--and keep them.

The 5 Languages of Appreciation in the Workplace

Author : Gary Chapman
Publisher : Moody Publishers
ISBN 13 : 0802497314
Total Pages : 250 pages
Book Rating : 4.8/5 (24 download)

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Book Synopsis The 5 Languages of Appreciation in the Workplace by : Gary Chapman

Download or read book The 5 Languages of Appreciation in the Workplace written by Gary Chapman and published by Moody Publishers. This book was released on 2019-01-01 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: OVER 600,000 COPIES SOLD! Based on the #1 New York Times bestseller The 5 Love Languages® (over 20 million copies sold) Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation. This book will give you the tools to create a more positive workplace, increase employee engagement, and reduce staff turnover. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, co-workers, and leaders. Most relational problems in organizations flow from this question: do people feel appreciated? This book will help you answer “Yes!” A bestseller—having sold over 600,000 copies and translated into 24 languages—this book has proven to be effective and valuable in diverse settings. Its principles about human behavior have helped businesses, non-profits, hospitals, schools, government agencies, and organizations with remote workers. PLUS! Each book contains a free access code for taking the online Motivating By Appreciation (MBA) Inventory (does not apply to purchases of used books). The assessment identifies a person’s preferred languages of appreciation to help you apply the book. When supervisors and colleagues understand their coworkers’ primary and secondary languages, as well as the specific actions they desire, they can effectively communicate authentic appreciation, thus creating healthy work relationships and raising the level of performance across an entire team or organization. **(Please contact [email protected] if you purchased your book new and the access code is denied.) Take your team to the next level by applying The 5 Languages of Appreciation in the Workplace.

Culture Works

Author : Kris Boesch
Publisher :
ISBN 13 : 9780998671123
Total Pages : 190 pages
Book Rating : 4.6/5 (711 download)

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Book Synopsis Culture Works by : Kris Boesch

Download or read book Culture Works written by Kris Boesch and published by . This book was released on 2017 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: "What would it feel like to have an extraordinary workplace culture that generates both joy and remarkable financial results? Many leaders and managers find culture to be abstract, intangible and elusive. Perhaps you've noticed people walking on eggshells or avoiding conversation landmines. Is your team's performance waning due to gossip, silos or apathy? Culture Works helps you navigate around and through these kinds of obstacles. In this book you will learn how to create an extraordinary workplace culture. Not with rainbows and unicorns, but with concrete innovative concepts, enlightening stories and tangible tools. After reading this book, you will be ready to take action with doable, down-to-earth steps to energize your team and yield real deal results"--Amazon.

High Conflict

Author : Amanda Ripley
Publisher : Simon and Schuster
ISBN 13 : 1982128577
Total Pages : 368 pages
Book Rating : 4.9/5 (821 download)

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Book Synopsis High Conflict by : Amanda Ripley

Download or read book High Conflict written by Amanda Ripley and published by Simon and Schuster. This book was released on 2022-04-05 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In the tradition of bestselling explainers like The Tipping Point, [this] book [is] based on cutting edge science that breaks down the idea of extreme conflict--the kind that paralyzes people and places--and then shows how to escape it"--

3 Vital Questions

Author : David Emerald
Publisher :
ISBN 13 : 9780996871839
Total Pages : 226 pages
Book Rating : 4.8/5 (718 download)

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Book Synopsis 3 Vital Questions by : David Emerald

Download or read book 3 Vital Questions written by David Emerald and published by . This book was released on 2019-03-26 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Finalist, 2019 Indie Book Awards, Careers Category Transform Workplace Drama into Workforce Empowerment! If you have ever experienced infighting, such as a team or a department pitting itself against another team or department; if you have ever worked for a micromanaging and overbearing boss; if you have ever navigated the changes that come with a merger or other significant restructuring process, then you have had a front-row seat for organizational drama. 3 Vital Questions is a teaching story about transforming workplace drama and its heavy costs to organizations. Working late at night, Lucas, a middle manager in a large organization, meets a custodian named Ted. The two strike up a friendship as Ted teaches Lucas three vital questions with the power to transform the disillusionment he is experiencing at work. Readers follow Lucas as he learns how to shift from feeling like a Victim to acting as a Creator in his career. With the wise guidance of Ted and Kasey, a senior manager, Lucas applies the three vital questions and begins transforming his workplace relationships, with exciting results. At home, Lucas and his wife Sarah discover how the questions can spark creative collaboration with each other and their two young children. This long-awaited and highly enjoyable read by the author of the bestselling self-leadership title, The Power of TED* (*The Empowerment Dynamic) ushers in a new era of possibility for the world of work. This book teaches David Emerald's groundbreaking 3 Vital Questions(R) approach for empowering leaders and teams to become collaborative, engaged, and resilient in the face of the rapid changes that mark today's increasingly complex competitive environment.