Conversations Worth Having

Download Conversations Worth Having PDF Online Free

Author :
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523094028
Total Pages : 177 pages
Book Rating : 4.5/5 (23 download)

DOWNLOAD NOW!


Book Synopsis Conversations Worth Having by : Jacqueline M. Stavros

Download or read book Conversations Worth Having written by Jacqueline M. Stavros and published by Berrett-Koehler Publishers. This book was released on 2018-05-22 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conversations can be critical and destructive, or they can be generative and productive. This book shows how to guarantee your conversations will help people, organizations, and communities flourish. --

Appreciative Inquiry

Download Appreciative Inquiry PDF Online Free

Author :
Publisher : Berrett-Koehler Publishers
ISBN 13 : 160509692X
Total Pages : 96 pages
Book Rating : 4.6/5 (5 download)

DOWNLOAD NOW!


Book Synopsis Appreciative Inquiry by : David Cooperrider

Download or read book Appreciative Inquiry written by David Cooperrider and published by Berrett-Koehler Publishers. This book was released on 2005-10-10 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by the two most recognized Appreciative Inquiry thought leaders A quick, accessible introduction to one of the most popular change methods today--proven effective in organizations ranging from Roadway Express and British Airways to the United Nations and the United States Navy Appreciative Inquiry (AI) is a model of change management uniquely suited to the values, beliefs, and challenges of organizations today. AI is a process that emphasizes identifying and building on strengths, rather than focusing exclusively on fixing weaknesses as most other change processes do. As the stories in this book illustrate, it results in dramatic improvements in the triple bottom line: people, profits, and planet. AI has been used to significantly enhance customer satisfaction, cost competitiveness, revenues, profits, and employee engagement, retention, and morale, as well as organizations' abilities to meet the needs of society. This book is a concise introduction to Appreciative Inquiry. It provides a basic overview of the process and principles of AI along with exciting stories illustrating how organizations have applied AI and the benefits they have gained as a result. It has been specifically designed to be accessible to a wide audience so that it can be handed out in organizations where AI is either being contemplated or being implemented. Written by two of the key figures in the development of Appreciative Inquiry, this is the most authoritative guide available to a change method that systematically taps the potential of human beings to make themselves, their organizations, and their communities more adaptive and more effective.

Conversations Worth Having, Second Edition

Download Conversations Worth Having, Second Edition PDF Online Free

Author :
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523000112
Total Pages : 217 pages
Book Rating : 4.5/5 (23 download)

DOWNLOAD NOW!


Book Synopsis Conversations Worth Having, Second Edition by : Jacqueline M. Stavros

Download or read book Conversations Worth Having, Second Edition written by Jacqueline M. Stavros and published by Berrett-Koehler Publishers. This book was released on 2021-11-02 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in a second edition, this classic book shows how to make conversations generative and productive rather than critical and destructive so people, organizations, and communities flourish. We know that conversations influence us, but we rarely stop to think about how much impact they have on our well-being and ability to thrive. This book is the first to show how Appreciative Inquiry—a widely used change method that focuses on identifying what's working and building on it rather than just trying to fix what's broken—can help us communicate more effectively and flourish in all areas of our lives. By focusing on what we want to happen instead of what we want to avoid and asking questions to deepen understanding and increase possibilities, we expand creativity, improve productivity, and unleash potential at work and home. Jackie Stavros and Cheri Torres use real-life examples to illustrate how these two practices and the principles that underlie them foster connection, innovation, and success. This edition has been revised throughout with new examples; updates on the latest supporting research in neuroscience, positive science, and positive psychology; and a discussion guide. It also features a new chapter on what the authors call tuning in: cultivating awareness of how our physical and mental state affect our perceptions, emotions, and thoughts as we engage in conversation. This book teaches you how to use the practices and principles of Appreciative Inquiry to strengthen relationships, build effective teams, and generate possibilities for a future that works for everyone.

Dynamic Relationships

Download Dynamic Relationships PDF Online Free

Author :
Publisher : Taos Institute Publications
ISBN 13 : 9780971441668
Total Pages : 178 pages
Book Rating : 4.4/5 (416 download)

DOWNLOAD NOW!


Book Synopsis Dynamic Relationships by : Jacqueline M. Stavros

Download or read book Dynamic Relationships written by Jacqueline M. Stavros and published by Taos Institute Publications. This book was released on 2005 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dynamic Relationships invites us to step into the appreciative paradigm where the principles governing our actions and relationships offer a means for increased value and meaning in our lives and communities of work and play.They empower us to become a force for creating and sustaining life-affirming relationships and success in daily living.

Fierce Conversations (Revised and Updated)

Download Fierce Conversations (Revised and Updated) PDF Online Free

Author :
Publisher : Penguin
ISBN 13 : 9780425193372
Total Pages : 324 pages
Book Rating : 4.1/5 (933 download)

DOWNLOAD NOW!


Book Synopsis Fierce Conversations (Revised and Updated) by : Susan Scott

Download or read book Fierce Conversations (Revised and Updated) written by Susan Scott and published by Penguin. This book was released on 2004-01-06 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: • Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions—on both sides of the table • Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager

Difficult Conversations

Download Difficult Conversations PDF Online Free

Author :
Publisher : Penguin
ISBN 13 : 0593511697
Total Pages : 401 pages
Book Rating : 4.5/5 (935 download)

DOWNLOAD NOW!


Book Synopsis Difficult Conversations by : Douglas Stone

Download or read book Difficult Conversations written by Douglas Stone and published by Penguin. This book was released on 2023-08-22 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Pre-Accident Investigations

Download Pre-Accident Investigations PDF Online Free

Author :
Publisher : Ashgate Publishing, Ltd.
ISBN 13 : 1409483541
Total Pages : 192 pages
Book Rating : 4.4/5 (94 download)

DOWNLOAD NOW!


Book Synopsis Pre-Accident Investigations by : Dr Todd Conklin

Download or read book Pre-Accident Investigations written by Dr Todd Conklin and published by Ashgate Publishing, Ltd.. This book was released on 2012-10-28 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a set of new skills written for the managers that drive safety in their workplace. This is Human Performance theory made simple. If you are starting a new program, revamping an old program, or simply interested in understanding more about safety performance, this guide will be extremely helpful.

Conversations That Win the Complex Sale: Using Power Messaging to Create More Opportunities, Differentiate your Solutions, and Close More Deals

Download Conversations That Win the Complex Sale: Using Power Messaging to Create More Opportunities, Differentiate your Solutions, and Close More Deals PDF Online Free

Author :
Publisher : McGraw Hill Professional
ISBN 13 : 9780071752589
Total Pages : 272 pages
Book Rating : 4.7/5 (525 download)

DOWNLOAD NOW!


Book Synopsis Conversations That Win the Complex Sale: Using Power Messaging to Create More Opportunities, Differentiate your Solutions, and Close More Deals by : Erik Peterson

Download or read book Conversations That Win the Complex Sale: Using Power Messaging to Create More Opportunities, Differentiate your Solutions, and Close More Deals written by Erik Peterson and published by McGraw Hill Professional. This book was released on 2011-04-15 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Win more deals with the perfect sales story! “Power Messaging is a foundational element in our global marketing campaigns and sales training programs. We believe the concepts are core to engaging in customer conversations that are focused on their outcomes and what they want to achieve.” —Karen Quintos, CMO and SVP, Dell Inc. “The concepts outlined in this book are critical skills to building a world-class presales organization.” —Ken Hamel, Senior Vice President, Global Solutions and Presales, SAP “Our new messaging, using the approaches presented in this book, is great and is being widely used by our sales team. We’ve never had a year end sales meeting with content that was met with such widespread acceptance and enthusiasm.” —Jerry D. Cline, Senior Vice President, Retail Sales and Marketing, AmerisourceBergen Drug Company “The best salespeople sit across the table and make change easy for their customer by creating a succinct story and vision for what to change, how to change it, and how it will impact customer results. An enterprise focus on sales messaging, using the concepts in this book, is the hidden secret to driving incremental sales productivity and overwhelming customer success!” —Ken Powell, Vice President, Worldwide Sales Enablement, ADP “The Power Messaging techniques in this book are the foundation of how our marketing team creates our sales messages, as well as the process our field sales teams use for delivering that message in a unique and compelling way. At Kronos our results are a reflection of the power of the tool.” —Aron Ain, CEO, Kronos About the Book: In today’s highly competitive world of complex sales, commoditization of your brand is one of the greatest dangers. You must differentiate yourself from the competition—or you will lose out. And the way to do that is through customer engagement. Rather than sell your own corporate story and brand message, you need to tell customers their story—the one in which they are the heroes and they achieve success. Erik Peterson and Tim Riesterer have been developing and honing their Power Messaging sales technique for more than 20 years, and now they reveal all their secrets in Conversations That Win the Complex Sale. Presenting a catalog of facts or playing 20 questions with prospective customers is the surest way to lose the sale. Peterson and Riesterer provide the tools you need to recraft your message into a compelling story that wins more deals. With Conversations That Win the Complex Sale, you’ll learn how to: Differentiate yourself from the competition by finding your “Value Wedge” Avoid parity in your value propositions by creating “Power Positions” Create a message that can literally double the number of deals you close Spike customer attention and create “Wow” in your conversations Prove all your claims without resorting to lists of boring facts and statistics Your competitors are out there telling their own corporate story—a story customers don’t want to hear. Now is the time to seize the moment. This book is the one and only source you need to reframe your sales story and turn the tables on the competition by fully engaging their would-be customers. Conversations That Win the Complex Sale helps you create and deliver messages that customers care about, giving your brand the clear edge in today’s crowded markets.

Difficult Conversations

Download Difficult Conversations PDF Online Free

Author :
Publisher : Penguin
ISBN 13 : 1101496762
Total Pages : 351 pages
Book Rating : 4.1/5 (14 download)

DOWNLOAD NOW!


Book Synopsis Difficult Conversations by : Douglas Stone

Download or read book Difficult Conversations written by Douglas Stone and published by Penguin. This book was released on 2010-11-02 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Eight Dates

Download Eight Dates PDF Online Free

Author :
Publisher : Workman Publishing
ISBN 13 : 1523504463
Total Pages : 241 pages
Book Rating : 4.5/5 (235 download)

DOWNLOAD NOW!


Book Synopsis Eight Dates by : John Gottman

Download or read book Eight Dates written by John Gottman and published by Workman Publishing. This book was released on 2019-02-05 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you’re newly together and eager to make it work or a longtime couple looking to strengthen and deepen your bond, Eight Dates offers a program of how, why, and when to have eight basic conversations with your partner that can result in a lifetime of love. “Happily ever after” is not by chance, it’s by choice– the choice each person in a relationship makes to remain open, remain curious, and, most of all, to keep talking to one another. From award-winning marriage researcher and bestselling author Dr. John Gottman and fellow researcher Julie Gottman, Eight Dates offers an ingenious and simple-to-implement approach to effective relationship communication. Here are the subjects that every serious couple should discuss: Trust. Family. Sex and intimacy. Dealing with conflict. Work and money. Dreams, and more. And here is how to talk about them—how to broach subjects that are difficult or embarrassing, how to be brave enough to say what you really feel. There are also suggestions for where and when to go on each date—book your favorite romantic restaurant for the Sex & Intimacy conversation (and maybe go to a yoga or dance class beforehand). There are questionnaires, innovative exercises, real-life case studies, and skills to master, including the Four Skills of Intimate Conversation and the Art of Listening. Because making love last is not about having a certain feeling—it’s about both of you being active and involved.

Conversations with McCartney

Download Conversations with McCartney PDF Online Free

Author :
Publisher : Abrams
ISBN 13 : 146831341X
Total Pages : 324 pages
Book Rating : 4.4/5 (683 download)

DOWNLOAD NOW!


Book Synopsis Conversations with McCartney by : Paul Du Noyer

Download or read book Conversations with McCartney written by Paul Du Noyer and published by Abrams. This book was released on 2016-10-18 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: “One of the most fascinating portraits to date of one of the most important cultural icons of our age.” —Choice In June 1989, Paul Du Noyer was contacted by Paul McCartney’s office in London. They asked him to interview the star; McCartney and Du Noyer had met once before and enjoyed a good rapport. In the years that followed, Du Noyer continued to meet, interview, and work for Paul McCartney on a regular basis, producing magazine articles, tour programs, album liner notes, press materials, and editorial content for McCartney’s website. Du Noyer has spent more hours in formal, recorded conversation with McCartney than any other writer. Conversations with McCartney is the culmination of Du Noyer’s long association with McCartney and his music. Drawing from their interview sessions across thirty-five years and coupling McCartney’s own candid thoughts with Du Noyer’s observations and analysis, Conversations with McCartney is beautifully written—a sensitive, shrewd portrait of one of the most accomplished musical artists of our time. “Readers get to hear the seemingly ageless former Beatle discuss a variety of topics: songwriting, religion and spirituality, his enduring relationship with Linda Eastman, his reflections on the breakup of the Beatles and life after the group.” —Publishers Weekly “A welcome contribution to a growing body of serious but not solemn work about The Fabs.” —Kirkus Reviews

Conversations with Friends

Download Conversations with Friends PDF Online Free

Author :
Publisher : Crown
ISBN 13 : 0451499050
Total Pages : 322 pages
Book Rating : 4.4/5 (514 download)

DOWNLOAD NOW!


Book Synopsis Conversations with Friends by : Sally Rooney

Download or read book Conversations with Friends written by Sally Rooney and published by Crown. This book was released on 2017-07-11 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: NOW A HULU ORIGINAL SERIES • From the New York Times bestselling author of Normal People . . . “[A] cult-hit . . . [a] sharply realistic comedy of adultery and friendship.”—Entertainment Weekly SALLY ROONEY NAMED TO THE TIME 100 NEXT LIST • WINNER OF THE SUNDAY TIMES (UK) YOUNG WRITER OF THE YEAR AWARD • ONE OF BUZZFEED’S BEST BOOKS OF THE DECADE • ONE OF THE TEN BEST BOOKS OF THE YEAR: Vogue, Slate • ONE OF THE BEST BOOKS OF THE YEAR: Elle Frances is a coolheaded and darkly observant young woman, vaguely pursuing a career in writing while studying in Dublin. Her best friend is the beautiful and endlessly self-possessed Bobbi. At a local poetry performance one night, they meet a well-known photographer, and as the girls are then gradually drawn into her world, Frances is reluctantly impressed by the older woman’s sophisticated home and handsome husband, Nick. But however amusing Frances and Nick’s flirtation seems at first, it begins to give way to a strange—and then painful—intimacy. Written with gemlike precision and marked by a sly sense of humor, Conversations with Friends is wonderfully alive to the pleasures and dangers of youth, and the messy edges of female friendship. SHORTLISTED FOR THE INTERNATIONAL DUBLIN LITERARY AWARD “Sharp, funny, thought-provoking . . . a really great portrait of two young women as they’re figuring out how to be adults.”—Celeste Ng, Late Night with Seth Meyers Podcast “The dialogue is superb, as are the insights about communicating in the age of electronic devices. Rooney has a magical ability to write scenes of such verisimilitude that even when little happens they’re suspenseful.”—Curtis Sittenfeld, The Week “Rooney has the gift of imbuing everyday life with a sense of high stakes . . . a novel of delicious frictions.”—New York “A writer of rare confidence, with a lucid, exacting style . . . One wonderful aspect of Rooney’s consistently wonderful novel is the fierce clarity with which she examines the self-delusion that so often festers alongside presumed self-knowledge. . . . But Rooney’s natural power is as a psychological portraitist. She is acute and sophisticated about the workings of innocence; the protagonist of this novel about growing up has no idea just how much of it she has left to do.”—Alexandra Schwartz, The New Yorker “This book. This book. I read it in one day. I hear I’m not alone.”—Sarah Jessica Parker (Instagram)

Conversations Worth Having

Download Conversations Worth Having PDF Online Free

Author :
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523094036
Total Pages : 198 pages
Book Rating : 4.5/5 (23 download)

DOWNLOAD NOW!


Book Synopsis Conversations Worth Having by : Jacqueline M. Stavros

Download or read book Conversations Worth Having written by Jacqueline M. Stavros and published by Berrett-Koehler Publishers. This book was released on 2018-05-22 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Unique Guide to Changing Our World of Conversation. Conversation is a crucial part of everything we do. It influences our well being—a good conversation can leave us ready for anything, a bad one can ruin our whole day. But most of us are unaware of the nature of our conversations, let alone how to make them consistently affirming and empowering. This book shows us how to use Appreciative Inquiry, one of the most effective and widely used approaches for fostering positive change, to dramatically improve the outcomes of our conversations. By focusing on what we want to happen instead of what we want to avoid, and asking questions to deepen understanding and increase possibilities, we expand creativity, improve productivity, and unleash potential, at work and home. “This book is for everyone, from managers striving to lead more effectively, to parents trying to cultivate better conversations with children.” Lindsey Godwin, Director, David L. Cooperrider Center for Appreciative Inquiry “Wow! What a great book! I'm going to use it in my courses and with every client. It is rare to read a book that is so compelling and practical with simple guidelines anyone can use.” Gervase R. Bushe, Professor, Simon Fraser University, and author of Clear Leadership “A conversation is the smallest visible unit of change, our starting point for every important change effort. This book is a gift to the world, business, schools, and families!” Jon Berghoff, President, Flourishing Leadership Institute “A must read for all leaders. Practical wisdom and relatable stories!” Robert Easton, Senior Managing Director, Accenture “This short book is a rare gem—entertaining, relevant, educational, and immensely practical.!” Maureen McKenna, Founder, Return on Energy Jackie Stavros and Cheri Torres have been internationally recognized for their work with Appreciative Inquiry. They've positively affected the lives of thousands of people and helped hundreds of organizations improve their capacity to thrive in uncertain times. They have been researching, writing, consulting, and speaking on Appreciative Inquiry since 1996.

The Win Without Pitching Manifesto

Download The Win Without Pitching Manifesto PDF Online Free

Author :
Publisher :
ISBN 13 : 9781999523503
Total Pages : 143 pages
Book Rating : 4.5/5 (235 download)

DOWNLOAD NOW!


Book Synopsis The Win Without Pitching Manifesto by : Blair Enns

Download or read book The Win Without Pitching Manifesto written by Blair Enns and published by . This book was released on 2018 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Conversations with My Dog

Download Conversations with My Dog PDF Online Free

Author :
Publisher : B&H Publishing Group
ISBN 13 : 9780805432602
Total Pages : 146 pages
Book Rating : 4.4/5 (326 download)

DOWNLOAD NOW!


Book Synopsis Conversations with My Dog by : Zig Ziglar

Download or read book Conversations with My Dog written by Zig Ziglar and published by B&H Publishing Group. This book was released on 2005 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: Motivational author and speaker, Zig Ziglar, shares lessons of love and wisdom inspired by life with his favorite Welsh Corgi dog, Taffy.

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Download Crucial Conversations Tools for Talking When Stakes Are High, Second Edition PDF Online Free

Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071772200
Total Pages : 287 pages
Book Rating : 4.0/5 (717 download)

DOWNLOAD NOW!


Book Synopsis Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by : Kerry Patterson

Download or read book Crucial Conversations Tools for Talking When Stakes Are High, Second Edition written by Kerry Patterson and published by McGraw Hill Professional. This book was released on 2011-09-16 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

Download Crucial Conversations: Tools for Talking When Stakes are High, Third Edition PDF Online Free

Author :
Publisher : McGraw Hill Professional
ISBN 13 : 1260474194
Total Pages : 332 pages
Book Rating : 4.2/5 (64 download)

DOWNLOAD NOW!


Book Synopsis Crucial Conversations: Tools for Talking When Stakes are High, Third Edition by : Joseph Grenny

Download or read book Crucial Conversations: Tools for Talking When Stakes are High, Third Edition written by Joseph Grenny and published by McGraw Hill Professional. This book was released on 2021-10-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.