Conversaciones Cruciales

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Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

Author : Joseph Grenny
Publisher : McGraw Hill Professional
ISBN 13 : 1260474194
Total Pages : 332 pages
Book Rating : 4.2/5 (64 download)

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Book Synopsis Crucial Conversations: Tools for Talking When Stakes are High, Third Edition by : Joseph Grenny

Download or read book Crucial Conversations: Tools for Talking When Stakes are High, Third Edition written by Joseph Grenny and published by McGraw Hill Professional. This book was released on 2021-10-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Author : Kerry Patterson
Publisher : McGraw Hill Professional
ISBN 13 : 0071772200
Total Pages : 287 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by : Kerry Patterson

Download or read book Crucial Conversations Tools for Talking When Stakes Are High, Second Edition written by Kerry Patterson and published by McGraw Hill Professional. This book was released on 2011-09-16 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Ventas Ninja

Author : Larry Kendall
Publisher : Greenleaf Book Group
ISBN 13 :
Total Pages : 264 pages
Book Rating : 4.8/5 (864 download)

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Book Synopsis Ventas Ninja by : Larry Kendall

Download or read book Ventas Ninja written by Larry Kendall and published by Greenleaf Book Group. This book was released on 2023-11-15 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ganador del premio Axiom Business Book Award 2018, medalla de oro Best seller de Amazon en ventas y comercialización y comportamiento del consumidor Deja de vender ¡Empieza a resolver! En Ventas Ninja, el autor Larry Kendall transforma la forma en que los lectores piensan sobre el vender. Destaca los problemas de los métodos de venta tradicionales y, en su lugar, ofrece un sistema de venta basado en la ciencia que ofrece resultados predecibles independientemente del tipo de personalidad. Ventas Ninja enseña a los lectores a cambiar su enfoque de perseguir clientes a atraer clientes. Los lectores aprenderán a dejar de vender y empezar a resolver haciendo las preguntas adecuadas y escuchando a sus clientes. Ventas Ninja es una valiosa guía paso a paso que muestra a los lectores cómo ser más eficaces en sus carreras de ventas y aumentar sus ingresos por hora, para que puedan llevar una vida plena. Ventas Ninja es tanto una plataforma de ventas como un camino hacia la maestría personal y un propósito de vida. Los seguidores del sistema de Ventas Ninja afirman que no sólo mejoró sus negocios y sus relaciones con los clientes, sino que también mejoró la calidad de sus vidas.

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

Author : Kerry Patterson
Publisher : McGraw-Hill Professional
ISBN 13 : 0071829318
Total Pages : 303 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) by : Kerry Patterson

Download or read book Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) written by Kerry Patterson and published by McGraw-Hill Professional. This book was released on 2013-05-24 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft

Change Anything

Author : Kerry Patterson
Publisher : Balance
ISBN 13 : 0446585440
Total Pages : 231 pages
Book Rating : 4.4/5 (465 download)

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Book Synopsis Change Anything by : Kerry Patterson

Download or read book Change Anything written by Kerry Patterson and published by Balance. This book was released on 2011-04-11 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: A stunning approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's overall health, outlook on life, and so on. For example, why is it that 95% of all diet attempts fail? Why do New Year's Resolutions last no more than a few days? Why can't people with good intentions seem to make consistent and positive strides? Based upon the latest research in a number of psychological and medical fields, the authors of Change Anything will show that traditional will-power is not necessarily the answer to these strivings, that people are affected in their behaviors by far more subtle influences. Change Anything shows how individuals can come to understand these powerful and influential forces, and how to put these forces to work in a positive manner that brings real and meaningful results. The authors present an array of everyday examples that will change and truly empower you to reexamine the way you go about your business and life.

Influencer: The New Science of Leading Change, Second Edition

Author : Joseph Grenny
Publisher : McGraw Hill Professional
ISBN 13 : 0071808876
Total Pages : 355 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis Influencer: The New Science of Leading Change, Second Edition by : Joseph Grenny

Download or read book Influencer: The New Science of Leading Change, Second Edition written by Joseph Grenny and published by McGraw Hill Professional. This book was released on 2013-05-17 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: CHANGE YOUR COMPANY. CHANGE THE LIVES OF OTHERS. CHANGE THE WORLD. An INFLUENCER leads change. An INFLUENCER replaces bad behaviorswith powerful new skills. An INFLUENCER makes things happen. This is what it takes to be an INFLUENCER. Whether you're a CEO, a parent, or merely a person who wants to make a difference, you probably wish you hadmore influence with the people in your life. But most of us stop trying to make change happen because we believe itis too difficult, if not impossible. We learn to cope rather than learning to influence. From the bestselling authors who taught the world how to have Crucial Conversations comes the new editionof Influencer, a thought-provoking book that combines the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life. You'll be taughteach and every step of the influence process--including robust strategies for making change inevitable in yourpersonal life, your business, and your world. You'll learn how to: Identify high-leverage behaviors that lead to rapid and profound change Apply strategies for changing both thoughts and actions Marshal six sources of influence to make change inevitable Influencer takes you on a fascinating journey from San Francisco to Thailand to South Africa, where you'll see how seemingly "insignificant" people are making incredibly significant improvements in solving problems others would think impossible. You'll learn how savvy folks make change not only achievable and sustainable, but inevitable. You'll discover breakthrough ways of changing the key behaviors that lead to greater safety, productivity, quality, and customer service. No matter who you are or what you do, you'll never learn a more valuable or important set of principles andskills. Once you tap into the power of influence, you can reach out and help others work smarter, grow faster,live, look, and feel better--and even save lives. The sky is the limit . . . for an Influencer. PRAISE FOR INFLUENCER: "AN INSTANT CLASSIC! Whether you're leading change or changing your life, this book delivers." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Ideas can change the world—but only when coupled with influence--the ability to change hearts, minds, and behavior. This book provides a practical approach to lead change and empower us all to make a difference." -- Muhammad Yunus, Nobel Peace Prize Winner "Influencing human behavior is one of the most difficult challenges faced by leaders. This book provides powerful insight into how to make behavior change that will last." -- Sidney Taurel, Chairman and Chief Executive Officer, Eli Lilly and Company "If you are truly motivated to make productive changes in your life, don't put down this book until you reach the last page. Whether dealing with a recalcitrant teen, doggedly resistant coworkers, or a personal frustration that 'no one ever wants to hear my view,' Influencer can help guide you in making the changes that put you in the driver's seat." -- Deborah Norville, anchor of Inside Edition and bestselling author

God

Author : Devon Provencher
Publisher : Big Theology for Little Hearts
ISBN 13 : 9781433565236
Total Pages : 0 pages
Book Rating : 4.5/5 (652 download)

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Book Synopsis God by : Devon Provencher

Download or read book God written by Devon Provencher and published by Big Theology for Little Hearts. This book was released on 2020 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Big Theology for Little Hearts is a board book series for children ages 1-5 that teaches key Christian truths in simple, easy-to-understand terms. Each book introduces a big idea from the Bible with concise definitions and engaging illustrations to help young minds gain a foundational understanding of God's Word. As each book's topic builds on the previous one, children can develop a cohesive framework of theology that includes God, creation, humanity, Jesus, and the gospel--allowing parents to start having crucial conversations with their children as early as possible. This first book lays a foundation for understanding who God is, defining 10 words that describe God so children know what to believe and how to follow him.

Fierce Conversations (Revised and Updated)

Author : Susan Scott
Publisher : Penguin
ISBN 13 : 9780425193372
Total Pages : 324 pages
Book Rating : 4.1/5 (933 download)

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Book Synopsis Fierce Conversations (Revised and Updated) by : Susan Scott

Download or read book Fierce Conversations (Revised and Updated) written by Susan Scott and published by Penguin. This book was released on 2004-01-06 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: • Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions—on both sides of the table • Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager

The Gospel

Author : Devon Provencher
Publisher : Big Theology for Little Hearts
ISBN 13 : 9781433565250
Total Pages : 0 pages
Book Rating : 4.5/5 (652 download)

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Book Synopsis The Gospel by : Devon Provencher

Download or read book The Gospel written by Devon Provencher and published by Big Theology for Little Hearts. This book was released on 2020 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Presents the gospel of Jesus Christ in simply, easy terms for children"--

Conversaciones literarias con novelistas contemporáneos

Author : Katarzyna Olga Beilin
Publisher : Tamesis Books
ISBN 13 : 9781855660991
Total Pages : 238 pages
Book Rating : 4.6/5 (69 download)

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Book Synopsis Conversaciones literarias con novelistas contemporáneos by : Katarzyna Olga Beilin

Download or read book Conversaciones literarias con novelistas contemporáneos written by Katarzyna Olga Beilin and published by Tamesis Books. This book was released on 2004 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entrevistas con Ricardo Piglia y ocho eminentes escritores españoles: Antonio Muñoz Molina, Juan José Millás, José María Merino, Enrique Vila-Matas, Quim Monzó, Cristina Fernández Cubas, Pedro Zarraluki y Ray Loriga. Van precedidas de ensayos que se centran en la obra de cada autor, de una introducción general, donde se presentan los temas tratados, y las acompaña una bibliografía detallada.

The Balancing Act

Author :
Publisher :
ISBN 13 : 9780967597508
Total Pages : 471 pages
Book Rating : 4.5/5 (975 download)

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Book Synopsis The Balancing Act by :

Download or read book The Balancing Act written by and published by . This book was released on 1999 with total page 471 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Desperate Characters

Author : Paula Fox
Publisher : W. W. Norton & Company
ISBN 13 : 9780393318944
Total Pages : 180 pages
Book Rating : 4.3/5 (189 download)

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Book Synopsis Desperate Characters by : Paula Fox

Download or read book Desperate Characters written by Paula Fox and published by W. W. Norton & Company. This book was released on 1999 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 1970 to great acclaim, this novel stands as one of the most dazzling and rigorous examples of the storyteller's craft in postwar American literature--a novel that, according to Irving Howe, ranks with "Billy Budd" and "The Great Gatsby".

Fierce Leadership

Author : Susan Scott
Publisher : Currency
ISBN 13 : 038552904X
Total Pages : 338 pages
Book Rating : 4.3/5 (855 download)

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Book Synopsis Fierce Leadership by : Susan Scott

Download or read book Fierce Leadership written by Susan Scott and published by Currency. This book was released on 2011-01-11 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the author of the acclaimed book Fierce Conversations comes the antidote to some of the most wrongheaded practices of business today. · “Provide anonymous feedback.” · “Hire smart people.” · “Hold people accountable.” These are all sound, business practices, right? Not so fast, says leadership visionary and bestselling author Susan Scott. In fact, these mantras — despite being long-accepted and adopted by business leaders everywhere — are completely wrongheaded. Worse, they are costing companies billions of dollars, driving away valuable employees and profitable customers, limiting performance, and stalling careers. Yet they are so deeply ingrained in organizational cultures that no one has questioned them. Until now. In Fierce Leadership, Scott teaches us how to spot the worst “best” practices in our organizations using a technique she calls “squid eye”–the ability to see the “tells” or signs that we have fallen prey to disastrous behaviors by knowing what to look for. Only then, she says, can we apply the antidote.. Informed by over a decade of conversations with Fortune 500 executives, this book is that antidote. With fierce new approaches to everything from employee feedback to corporate diversity to customer relations, Scott offers fresh and surprising alternatives to six of the so-called “best” practices permeating today’s businesses. This refreshingly candid book is a must-read for any manager or leader at any level who is ready to take a long hard look at what trouble might be lurking in their organization - and do something about it.

Critical Conversations For Dummies

Author : Christina Tangora Schlachter
Publisher : John Wiley & Sons
ISBN 13 : 1118502477
Total Pages : 341 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis Critical Conversations For Dummies by : Christina Tangora Schlachter

Download or read book Critical Conversations For Dummies written by Christina Tangora Schlachter and published by John Wiley & Sons. This book was released on 2013-03-05 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: The easy way to communicate best when it matters most Most people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own thoughts. Critical Conversations For Dummies is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It's packed with strategies for preparing for high-stakes situations; being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; maintaining morale when firing staff; getting new employees off on the right foot; managing staff relations and strengthening team relationships; understanding audience needs and motivations to get positive results; altering confrontational language to cooperative language during difficult conversations; and building relationships in the face of conflict. Improve communication skills in crucial conversations Avoid common pitfalls and emotional tendencies Discover the benefits of success in crucial conversations This book is especially relevant to the hundreds of thousands of leaders who are tasked with multiple duties, whether addressing complex problems from stakeholders or achieving exceptional results from staff.

Crucial Communication Skills for Everyday

Author : Gerard Shaw
Publisher : Communication Excellence
ISBN 13 : 9781647800673
Total Pages : pages
Book Rating : 4.8/5 (6 download)

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Book Synopsis Crucial Communication Skills for Everyday by : Gerard Shaw

Download or read book Crucial Communication Skills for Everyday written by Gerard Shaw and published by Communication Excellence. This book was released on 2020-03-12 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Employee Experience

Author : Tracy Maylett
Publisher : John Wiley & Sons
ISBN 13 : 1119294207
Total Pages : 184 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis The Employee Experience by : Tracy Maylett

Download or read book The Employee Experience written by Tracy Maylett and published by John Wiley & Sons. This book was released on 2017-01-10 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin...and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.

Failing Gloriously and Other Essays

Author : Shawn Graham
Publisher : Digital Press at the University of North Dakota, T
ISBN 13 : 9781732841086
Total Pages : 160 pages
Book Rating : 4.8/5 (41 download)

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Book Synopsis Failing Gloriously and Other Essays by : Shawn Graham

Download or read book Failing Gloriously and Other Essays written by Shawn Graham and published by Digital Press at the University of North Dakota, T. This book was released on 2019-11-20 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Failing Gloriously and Other Essays documents Shawn Graham's odyssey through the digital humanities and digital archaeology against the backdrop of the 21st-century university. At turns hilarious, depressing, and inspiring, Graham's book presents a contemporary take on the academic memoir, but rather than celebrating the victories, he reflects on the failures and considers their impact on his intellectual and professional development. These aren't heroic tales of overcoming odds or paeans to failure as evidence for a macho willingness to take risks. They're honest lessons laced with a genuine humility that encourages us to think about making it safer for ourselves and others to fail.A foreword from Eric Kansa and an afterword by Neha Gupta engage the lessons of Failing Gloriously and consider the role of failure in digital archaeology, the humanities, and social sciences.