Contrasting Conversations

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Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

Author : Joseph Grenny
Publisher : McGraw Hill Professional
ISBN 13 : 1260474194
Total Pages : 332 pages
Book Rating : 4.2/5 (64 download)

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Book Synopsis Crucial Conversations: Tools for Talking When Stakes are High, Third Edition by : Joseph Grenny

Download or read book Crucial Conversations: Tools for Talking When Stakes are High, Third Edition written by Joseph Grenny and published by McGraw Hill Professional. This book was released on 2021-10-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Difficult Conversations

Author : Douglas Stone
Publisher : Penguin
ISBN 13 : 0593511697
Total Pages : 401 pages
Book Rating : 4.5/5 (935 download)

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Book Synopsis Difficult Conversations by : Douglas Stone

Download or read book Difficult Conversations written by Douglas Stone and published by Penguin. This book was released on 2023-08-22 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

Author : Kerry Patterson
Publisher : McGraw-Hill Professional
ISBN 13 : 0071829318
Total Pages : 303 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) by : Kerry Patterson

Download or read book Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) written by Kerry Patterson and published by McGraw-Hill Professional. This book was released on 2013-05-24 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft

Difficult Conversations

Author : Douglas Stone
Publisher : Penguin
ISBN 13 : 014313759X
Total Pages : 401 pages
Book Rating : 4.1/5 (431 download)

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Book Synopsis Difficult Conversations by : Douglas Stone

Download or read book Difficult Conversations written by Douglas Stone and published by Penguin. This book was released on 2023-08-22 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the Harvard Negotiation Project—which brought you the megabestseller GETTING TO YES—this practical guide will help you handle your most difficult conversations with confidence and skill Whether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying "No," "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to: • Decipher the underlying structure and challenge of every difficult conversation • Raise tough issues without triggering defensiveness • Manage strong emotions—yours and theirs • Keep your balance no matter how the other person responds • Get to the heart of the matter in ways that promote learning and build relationships Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world—and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice.

Language Teaching Awareness

Author : Jerry G. Gebhard
Publisher : Cambridge University Press
ISBN 13 : 0521630398
Total Pages : 13 pages
Book Rating : 4.5/5 (216 download)

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Book Synopsis Language Teaching Awareness by : Jerry G. Gebhard

Download or read book Language Teaching Awareness written by Jerry G. Gebhard and published by Cambridge University Press. This book was released on 1999-09-28 with total page 13 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book helps language teachers become more aware of their teaching beliefs, attitudes, and practices. The hardback edition helps teachers explore their teaching beliefs, attitudes, and practices. It provides teachers with the kind of knowledge and guidelines that can empower them to make more informed teaching decisions. As such, teacher educators will find this a practical book to use in training courses.

Beyond Rhetorical Questions

Author : Irene Koshik
Publisher : John Benjamins Publishing
ISBN 13 : 9789027226266
Total Pages : 208 pages
Book Rating : 4.2/5 (262 download)

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Book Synopsis Beyond Rhetorical Questions by : Irene Koshik

Download or read book Beyond Rhetorical Questions written by Irene Koshik and published by John Benjamins Publishing. This book was released on 2005-01-01 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book uses Conversation Analysis methodology to analyze rhetorical and other questions that are designed to convey assertions, rather than seek new information. It shows how these question sequences unfold interactionally in naturally-occurring talk in a variety of settings, e.g., friends arguing over the phone, parents disciplining children, news interviews, and second language writing conferences. The questions are used across these widely different contexts to perform a number of related social actions such as accusations, challenges to prior turns, and complaints. Those used in institution settings, such as teacher-student conferences, orient to institutional norms and roles and can help accomplish institutional goals, e.g., eliciting student error correction. Both the interactional context in which these questions are embedded and the known epistemic authority of the questioner play a role in our understanding of these questions, i.e., what social actions the question is accomplishing in a particular interaction.

Dialogue

Author : Linda Ellinor
Publisher : Crossroad Press
ISBN 13 :
Total Pages : 483 pages
Book Rating : 4./5 ( download)

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Book Synopsis Dialogue by : Linda Ellinor

Download or read book Dialogue written by Linda Ellinor and published by Crossroad Press. This book was released on 2023-03-11 with total page 483 pages. Available in PDF, EPUB and Kindle. Book excerpt: Originally published in 1998 by John Wiley & Sons, this book offers insights, skills, and suggestions for how to introduce David Bohm’s proposal of Dialogue into organizational contexts. In 1990 Peter Senge called Dialogue a key leadership tool for promoting team learning and fostering shared meaning, and community. The insights and skills offered in Dialogue: Discover the transforming power of conversation are just as relevant today as they were in 1998 or 1798 and will be far into the future. By republishing this book as an ebook, the material will now be more easily available. How do we, as members of a global human family engage the questions of global climate change, poverty, growing income inequality, wars, etc.? These are complex systemic issues with viewpoints becoming increasingly polarized. Many feel that the world is more divided and fragmented than ever. Dialogue is a way of connecting across such gaps of meaning; of listening, of speaking and being deeply heard and respected, building the trust that fosters people talking across positions and beliefs. New portals can then open for seeing beyond the levels of thinking that created the problems in the first place. Dialogue leads to new possibilities and hope for a vital future. Linda Ellinor and Glenna Gerard, co-founders of The Dialogue Group, collectively draw upon 50+ years of experience in multiple contexts ranging from corporations, education, and government, to personal and professional coaching. While the strategies in this book are focused on business contexts, they can help anyone to: –Develop trust building skills to speak about 'undiscussable' issues that block creativity, learning, effectiveness and satisfaction –Build strong and vital agreements that foster shared responsibility, collaboration, and accountability –Open doors to new and innovative ways of thinking and problem solving –See the roots of recurring problems' and make different choices moving forward –Reawaken and vitalize meaning, satisfaction and inspiration in all relationships, personal and professional. The Dialogue Group www.thedialoguegroup.net, is a consulting firm, with two private retreat centers, specializing in training and application of interpersonal communication skills for collaboration, full system engagement, innovation and strategic systemic thinking. A partial list of organizational clients include Boeing, 3COM, Silicon Graphics Inc., Levi Strauss & Company, University of San Diego, The Fetzer Institute, and The American Cancer Society.

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Author : Kerry Patterson
Publisher : McGraw Hill Professional
ISBN 13 : 0071772200
Total Pages : 287 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by : Kerry Patterson

Download or read book Crucial Conversations Tools for Talking When Stakes Are High, Second Edition written by Kerry Patterson and published by McGraw Hill Professional. This book was released on 2011-09-16 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

How to Talk to Your Boss About Race

Author : Y-Vonne Hutchinson
Publisher : Penguin
ISBN 13 : 0593421140
Total Pages : 320 pages
Book Rating : 4.5/5 (934 download)

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Book Synopsis How to Talk to Your Boss About Race by : Y-Vonne Hutchinson

Download or read book How to Talk to Your Boss About Race written by Y-Vonne Hutchinson and published by Penguin. This book was released on 2022-02-01 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: An indispensable practical toolkit for dismantling racism in the workplace without fear Reporting and personal testimonials have exposed racism in every institution in this country. But knowing that racism exists isn’t nearly enough. Social media posts about #BlackLivesMatter are nice, but how do you push leadership towards real anti-racist action? Diversity and inclusion strategist Y-Vonne Hutchinson helps tech giants, political leaders, and Fortune 500 companies speak more productively about racism and bias and turn talk into action. In this clear and accessible guide, Hutchinson equips employees with a framework to think about race at work, prepares them to have frank and effective conversations with more powerful leaders, helps them center marginalized perspectives, and explains how to leverage power dynamics to get results while navigating backlash and gaslighting. How to Talk To Your Boss About Race is a crucial handbook to moving beyond fear to push for change. No matter how much formal power you have, you can create antiracist change at work.

In Dialogue with the Mahābhārata

Author : Brian Black
Publisher : Routledge
ISBN 13 : 1000177424
Total Pages : 223 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis In Dialogue with the Mahābhārata by : Brian Black

Download or read book In Dialogue with the Mahābhārata written by Brian Black and published by Routledge. This book was released on 2020-09-15 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Mahābhārata has been explored extensively as a work of mythology, epic poetry, and religious literature, but the text’s philosophical dimensions have largely been under-appreciated by Western scholars. This book explores the philosophical implications of the Mahābhārata by paying attention to the centrality of dialogue, both as the text’s prevailing literary expression and its organising structure. Focusing on five sets of dialogues about controversial moral problems in the central story, this book shows that philosophical deliberation is an integral part of the narrative. Black argues that by paying attention to how characters make arguments and how dialogues unfold, we can better appreciate the Mahābhārata’s philosophical significance and its potential contribution to debates in comparative philosophy today. This is a fresh perspective on the Mahābhārata that will be of great interest to any scholar working in religious studies, Indian/South Asian religions, comparative philosophy, and world literature.

The Art of the Psychotherapist

Author : James F. T. Bugental
Publisher : W. W. Norton & Company
ISBN 13 : 9780393309119
Total Pages : 344 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis The Art of the Psychotherapist by : James F. T. Bugental

Download or read book The Art of the Psychotherapist written by James F. T. Bugental and published by W. W. Norton & Company. This book was released on 1992-09 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlike the brief, specific-solution oriented therapies that many people demand today, the goal of depth therapy is life change. James Bugental has been practicing, teaching and writing about depth therapy for 40 years, and in this book, he shares his experiences as a psychotherapist.

Value-ology

Author : Simon Kelly
Publisher : Springer
ISBN 13 : 3319456261
Total Pages : 199 pages
Book Rating : 4.3/5 (194 download)

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Book Synopsis Value-ology by : Simon Kelly

Download or read book Value-ology written by Simon Kelly and published by Springer. This book was released on 2017-01-19 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers both marketing and sales professionals a rare combined insight into both worlds to continuously capture customer intelligence and create value, by blending detailed research with academic rigor and commercial experience of the authors in both Europe and North America. It has never been easier to produce great marketing content and sales collateral. And yet, 90% of the content that marketing produces is NEVER used by sales. Why not? Because it’s not relevant to the audience or the prospect doesn’t even know the content exists. Furthermore 58% of deals end up in “no decision” because Sales has not presented value effectively. Companies are creating lots of noise but failing to resonate with the customers. So what? The danger, aside from marketing wasting tens of millions of dollars on ineffective content and tools, is that customers will disengage. 94% of prospects say they have completely disengaged with vendors because of irrelevant content. In order to grow fast, the authors argue, Sales and Marketing teams need to slow down. They need to work together to truly understand their customers’ needs, wants, motivations and pain points so that they can offer customized “value”. The book sets out how to establish a formal program to continuously capture customer intelligence and insights – the shiny gems of understanding that help prospects to connect the dots – so that value can be consistently articulated in marketing and sales conversations. By integrating the best ideas and practice from commercial experience and academic research the authors show how to create value across the entire marketing and sales value chain – not only get a new customer, but to continue to create value for future purchases by creating “post-sales” value.

Becoming an Evidence-based Practitioner

Author : Olwen McNamara
Publisher : Psychology Press
ISBN 13 : 9780415252447
Total Pages : 212 pages
Book Rating : 4.2/5 (524 download)

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Book Synopsis Becoming an Evidence-based Practitioner by : Olwen McNamara

Download or read book Becoming an Evidence-based Practitioner written by Olwen McNamara and published by Psychology Press. This book was released on 2002 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for teachers who are looking, or being encouraged, to undertake research in their schools. Written by teachers and their HE research mentors, the book shows teachers how to 'do' and 'use' research and how to 'do' effective pedagogy.

Growing Each Other Up

Author : Sara Lawrence-Lightfoot
Publisher : University of Chicago Press
ISBN 13 : 022637727X
Total Pages : 288 pages
Book Rating : 4.2/5 (263 download)

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Book Synopsis Growing Each Other Up by : Sara Lawrence-Lightfoot

Download or read book Growing Each Other Up written by Sara Lawrence-Lightfoot and published by University of Chicago Press. This book was released on 2016-09-29 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: From growing their children, parents grow themselves, learning the lessons their children teach. “Growing up”, then, is as much a developmental process of parenthood as it is of childhood. While countless books have been written about the challenges of parenting, nearly all of them position the parent as instructor and support-giver, the child as learner and in need of direction. But the parent-child relationship is more complicated and reciprocal; over time it transforms in remarkable, surprising ways. As our children grow up, and we grow older, what used to be a one-way flow of instruction and support, from parent to child, becomes instead an exchange. We begin to learn from them. The lessons parents learn from their offspring—voluntarily and involuntarily, with intention and serendipity, often through resistance and struggle—are embedded in their evolving relationships and shaped by the rapidly transforming world around them. With Growing Each Other Up, Macarthur Prize–winning sociologist and educator Sara Lawrence-Lightfoot offers an intimately detailed, emotionally powerful account of that experience. Building her book on a series of in-depth interviews with parents around the country, she offers a counterpoint to the usual parental development literature that mostly concerns the adjustment of parents to their babies’ rhythms and the ways parents weather the storms of their teenage progeny. The focus here is on the lessons emerging adult children, ages 15 to 35, teach their parents. How are our perspectives as parents shaped by our children? What lessons do we take from them and incorporate into our worldviews? Just how much do we learn—often despite our own emotionally fraught resistance—from what they have seen of life that we, perhaps, never experienced? From these parent portraits emerges the shape of an education composed by young adult children—an education built on witness, growing, intimacy, and acceptance. Growing Each Other Up is rich in the voices of actual parents telling their own stories of raising children and their children raising them; watching that fundamental connection shift over time. Parents and children of all ages will recognize themselves in these evocative and moving accounts and look at their own growing up in a revelatory new light.

Reflective Development through the Care Model

Author : Niki Christodoulou
Publisher : Cambridge Scholars Publishing
ISBN 13 : 1443878960
Total Pages : 275 pages
Book Rating : 4.4/5 (438 download)

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Book Synopsis Reflective Development through the Care Model by : Niki Christodoulou

Download or read book Reflective Development through the Care Model written by Niki Christodoulou and published by Cambridge Scholars Publishing. This book was released on 2017-06-23 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: The capacity to reflect – individually and with others – is considered valuable in teacher professional development internationally. In the field of Teaching English as a Second or Foreign Language, reflective practice has been deemed to be a precious tool at the pre-service level and in the ongoing development of teachers. Despite the importance of teacher reflection, the field of Teaching English as a Foreign Language in Higher Education has tended to overlook this topic and especially its collaborative and emotional elements. This book proposes a new and practical model for engaging teachers in transformational learning through an ‘emotionalized’ version of reflection. More specifically, the Collaborative, Appreciative, Reflective Enquiry (CARE) model represents a guide for teachers who wish to engage in reflective practice alone and with others in an appreciative context. As such, this book will be invaluable to in-service language teachers and teacher educators who are committed to realizing their potential as educators and human beings through growth that only emancipatory reflection and positive emotionality can bring.

Dialogue as a Collective Means of Design Conversation

Author : Patrick M. Jenlink
Publisher : Springer Science & Business Media
ISBN 13 : 0387758437
Total Pages : 381 pages
Book Rating : 4.3/5 (877 download)

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Book Synopsis Dialogue as a Collective Means of Design Conversation by : Patrick M. Jenlink

Download or read book Dialogue as a Collective Means of Design Conversation written by Patrick M. Jenlink and published by Springer Science & Business Media. This book was released on 2007-11-24 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the second volume to offer a cross-disciplinary approach to examining dialogue as a communicative medium. It explores different modes of conversation and the application of design conversation within and across various types of human experiences. Coverage examines design conversation from philosophical, cultural, spiritual, and historical perspectives. It also explores philosophical and theoretical perspectives as well as methodological ideas related to conversation.

Talking, Listening, and Teaching

Author : Thomas S. C. Farrell
Publisher : Corwin Press
ISBN 13 : 1412962692
Total Pages : 121 pages
Book Rating : 4.4/5 (129 download)

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Book Synopsis Talking, Listening, and Teaching by : Thomas S. C. Farrell

Download or read book Talking, Listening, and Teaching written by Thomas S. C. Farrell and published by Corwin Press. This book was released on 2009-08-12 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using examples from real classrooms, this insightful book demonstrates how gathering and analyzing data about patterns in verbal and nonverbal classroom communication can boost the learning process.