The Temp Factor

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Publisher : Universal-Publishers
ISBN 13 : 1612330614
Total Pages : 532 pages
Book Rating : 4.6/5 (123 download)

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Book Synopsis The Temp Factor by : Cathy Reilly

Download or read book The Temp Factor written by Cathy Reilly and published by Universal-Publishers. This book was released on 2011-10 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: Temporary employment is on the rise. In uncertain economic times, many businesses view employing temps as a cost-effective strategy to both maximize productivity and foster flexibility. Being noticed and ultimately hired by clients in this increasingly competitive market requires staffing services and temps to perform at new levels of excellence. Working with staffing service firms and temps for over 20 years, Cathy A. Reilly has learned a thing or two about the staffing industry and the bottom line: what temporary employment success looks like to a client. No matter where you are in this three-sided working arrangement, The Temp Factor: The Complete Guide to Temporary Employment for Staffing Services, Clients, and Temps is the most comprehensive and innovative manual on temporary employment you will find. This up-to-date book is written for anyone working within the temporary employment industry, whether you are just starting out or possess years of experience. It provides readers with basic information to build upon, fresh perspectives, and better solutions to meet today's business staffing challenges. The Temp Factor is a valuable resource for temporary employees, clients and staffing services seeking to achieve distinction and a competitive edge.

Complete Guide to Human Resources and the Law, 2019 Edition

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Author :
Publisher : Wolters Kluwer
ISBN 13 : 1454899948
Total Pages : 1830 pages
Book Rating : 4.4/5 (548 download)

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Book Synopsis Complete Guide to Human Resources and the Law, 2019 Edition by : Shilling

Download or read book Complete Guide to Human Resources and the Law, 2019 Edition written by Shilling and published by Wolters Kluwer. This book was released on 2018-09-14 with total page 1830 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource. The 2019 Edition provides new and expanded coverage of issues such as: The Supreme Court held in March 2016 that to prove damages in an Fair Labor Standards Act (FLSA) donning/doffing class action, an expert witness' testimony could be admitted Tyson Foods, Inc. v. Bouaphakeo, 136 S. Ct. 1036 (2016). Executive Order 13706, signed on Labor Day 2015, takes effect in 2017. It requires federal contractors to allow employees to accrue at least one hour of paid sick leave for every 30 hours they work, and unused sick leave can be carried over from year to year. Mid-2016 DOL regulations make millions more white-collar employees eligible for overtime pay, by greatly increasing the salary threshold for the white-collar exemption. Updates on the PATH Act (Protecting Americans From Tax Hikes; Pub. L. No. 114-113. The DOL published the "fiduciary rule" in final form in April 2016, with full compliance scheduled for January 1, 2018. The rule makes it clear that brokers who are paid to offer guidance on retirement accounts and Individual Retirement Arrangements (IRAs) are fiduciaries. In early 2016, the Equal Employment Opportunity Commission (EEOC) announced it would allow charging parties to request copies of the employer's position statement in response to the charge. The Supreme Court ruled that, in constructive discharge timing requirements run from the date the employee gives notice of his or her resignation--not the effective date of the resignation. Certiorari was granted to determine if the Federal Arbitration Act (FAA) preempts consideration of severing provisions for unconscionability. Previous Edition: Complete Guide to Human Resources and the Law, 2018 Edition ISBN 9781454884309

Call Center Optimization

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Publisher : Lulu.com
ISBN 13 : 9082017903
Total Pages : 159 pages
Book Rating : 4.0/5 (82 download)

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Book Synopsis Call Center Optimization by : Ger Koole

Download or read book Call Center Optimization written by Ger Koole and published by Lulu.com. This book was released on 2013 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.

Software Change and Configuration Management A Complete Guide - 2019 Edition

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Author :
Publisher : Emereo
ISBN 13 : 0655593772
Total Pages : 327 pages
Book Rating : 4.6/5 (555 download)

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Book Synopsis Software Change and Configuration Management A Complete Guide - 2019 Edition by : Blokdyk, Gerardus

Download or read book Software Change and Configuration Management A Complete Guide - 2019 Edition written by Blokdyk, Gerardus and published by Emereo. This book was released on 2019-05-30 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: When doing a DR drill, have you found the run book to be out of sync with the current configuration? How many man-hours can be recovered through effective configuration management? Do you need a new release, version or patch level of the software? Is the service usage appropriate to capacity? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Software Change and Configuration Management investments work better. This Software Change and Configuration Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Software Change and Configuration Management Self-Assessment. Featuring 965 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Software Change and Configuration Management improvements can be made. In using the questions you will be better able to: - diagnose Software Change and Configuration Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Software Change and Configuration Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Software Change and Configuration Management Scorecard, you will develop a clear picture of which Software Change and Configuration Management areas need attention. Your purchase includes access details to the Software Change and Configuration Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Software Change and Configuration Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Strategic Staffing

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Author :
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0814412823
Total Pages : 353 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Strategic Staffing by : Thomas P. Bechet

Download or read book Strategic Staffing written by Thomas P. Bechet and published by AMACOM Div American Mgmt Assn. This book was released on 2008-05-14 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: Co-published with SHRM. Many organizations understand the benefits of a longer-term approach to staffing: reduced turnover and hiring costs, improved efficiency and morale, and ultimately greater profits. Unfortunately, traditional approaches to strategic staffing are often more effective on paper than in the workplace. Strategic Staffing: Second Edition shows how to identify staffing needs and opportunities through qualitative and quantitative measures, and presents several effective, nontraditional approaches to strategic staffing. Bechet includes factors as diverse as promotions, retirements, "decruiting" (the active management of staff out of an organization), termination, and even retention. Featuring full case studies and dozens of examples, the book is both enlightening and practical. And to help readers create their own staffing plans, the companion site has holds a trove of invaluable tools, including: • PowerPoint(TM) slide presentations • Customizable Excel(TM) spreadsheets * Assessment and evaluation forms • Calculations and analyses • Sample staffing plans, and much more. Integrating a strategic approach to staffing can result in reduced turnover and hiring costs, improved efficiency and morale, and ultimately greater profits. This book is a detailed, process-oriented guide that offers all the tools staffing professionals need.

The Nurse Manager's Guide to Innovative Staffing, Third Edition

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Author :
Publisher : Sigma Theta Tau
ISBN 13 : 1646481607
Total Pages : 275 pages
Book Rating : 4.6/5 (464 download)

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Book Synopsis The Nurse Manager's Guide to Innovative Staffing, Third Edition by : Jennifer Mensik Kennedy

Download or read book The Nurse Manager's Guide to Innovative Staffing, Third Edition written by Jennifer Mensik Kennedy and published by Sigma Theta Tau. This book was released on 2024-06-20 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This book provides a comprehensive overview of staffing, from budgeting to scheduling, daily staff adjustments, and data analytics. It serves as a wonderful resource for both practical approaches and innovation in nurse staffing.” –Marla J. Weston, PhD, RN, FAAN CEO, Weston Consulting, LLC Past CEO, American Nurses Association “This remarkable book sets the standard for leading practices with staffing and scheduling.” –Karlene M. Kerfoot, PhD, RN, FAAN Chief Nursing Officer, Symplr “These two authors have developed an amazing book that will fulfill two major purposes: an orientation guide for new nurse managers and a refresher for experienced nurse manager as they ponder the staffing implications of a new model of care.” –Rhonda Anderson, DNSc(h), MPA, RN, FAAN, LFACHE, FACHT Consultant/Surveyor, Global Healthcare Accreditation The safe staffing crisis now facing the nursing profession is further amplified by the nurse shortage and continuing fallout from the COVID-19 pandemic. There are no easy answers, but there are resources that can help. In this book, readers will find: · Detailed staffing plan, policy, and delivery model examples · Turnkey calculation worksheets for full-time equivalencies (FTEs), PTO, and productive vs. nonproductive time · Sound strategies for introducing new processes and technology · Real-world staffing experiences from frontline managers · Staffing and scheduling plans optimized for rural and critical access hospitals TABLE OF CONTENTS Part 1: Understanding Staffing Chapter 1: Nursing Fundamentals for Staffing Chapter 2: The Current State of Staffing Part 2: Researching & Operating Safe Staffing Principles and Practices Chapter 3: Start with Understanding Your Unit’s Care Delivery Model Chapter 4: Maximize the Capacity and Capabilities of Your RN Workforce Chapter 5: Empower All Disciplines to Practice to Their Full Scope Chapter 6: Recognizing, Manage, and Minimize Your Variability Chapter 7: Target Technology That Improves Staffing and Outcomes Chapter 8: Pulling Your Data Together Part 3: Staffing Tools and Models Chapter 9: Innovative Care Delivery Models Chapter 10: Outside the Hospital Walls Chapter 11: Examples of Staffing Plans, Policies, and Committees Epilogue

Talent Management: A Comprehensive Guide to Cultivating and Retaining Organizational Excellence

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Author :
Publisher : Arisia
ISBN 13 : 6169438576
Total Pages : 617 pages
Book Rating : 4.1/5 (694 download)

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Book Synopsis Talent Management: A Comprehensive Guide to Cultivating and Retaining Organizational Excellence by : Hannarong Shamsub,Ph.D.

Download or read book Talent Management: A Comprehensive Guide to Cultivating and Retaining Organizational Excellence written by Hannarong Shamsub,Ph.D. and published by Arisia. This book was released on 2024-10-03 with total page 617 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to "Talent Management: A Comprehensive Guide to Cultivating and Retaining Organizational Excellence". In today's fast-paced and highly competitive world, organizations are constantly searching for strategies to stay ahead of the competition. Effectively managing and developing talents within the organization is a vital aspect of this endeavor. Managing talent extends beyond the process of hiring the right individuals. It requires nurturing their skills, fostering their growth, and securing their dedication to the company in the long run. This book delves into the importance of talent management and provides practical guidance, strategies, and best practices to help organizations cultivate a culture of excellence. With a wealth of experience working with a wide range of organizations and individuals, I have utilized my knowledge and expertise in talent management as an academic, consultant, and government and business executive to create the content of this book. This information collection represents a wealth of experience, including valuable insights, notable achievements, and obstacles conquered.

Emergency Department Compliance Manual, 2019 Edition

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Author :
Publisher : Wolters Kluwer
ISBN 13 : 1543806899
Total Pages : 1192 pages
Book Rating : 4.5/5 (438 download)

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Book Synopsis Emergency Department Compliance Manual, 2019 Edition by : McNew

Download or read book Emergency Department Compliance Manual, 2019 Edition written by McNew and published by Wolters Kluwer. This book was released on 2019-04-23 with total page 1192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emergency Department Compliance Manual provides everything you need to stay in compliance with complex emergency department regulations, including such topics as legal compliance questions and answers--find the legal answers you need in seconds; Joint Commission survey questions and answers--get inside guidance from colleagues who have been there; hospital accreditation standard analysis--learn about the latest Joint Commission standards as they apply to the emergency department; and reference materials for emergency department compliance. The Manual offers practical tools that will help you and your department comply with emergency department-related laws, regulations, and accreditation standards. Because of the Joint Commission's hospital-wide, function-based approach to evaluating compliance, it's difficult to know specifically what's expected of you in the ED. Emergency Department Compliance Manual includes a concise grid outlining the most recent Joint Commission standards, which will help you understand your compliance responsibilities. Plus, Emergency Department Compliance Manual includes sample documentation and forms that hospitals across the country have used to show compliance with legal requirements and Joint Commission standards. Previous Edition: Emergency Department Compliance Manual, 2018 Edition, ISBN: 9781454889427¿

Positioned

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Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0814432476
Total Pages : 306 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Positioned by : Dan L. Ward

Download or read book Positioned written by Dan L. Ward and published by AMACOM Div American Mgmt Assn. This book was released on 2013 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's highly competitive job market, companies are struggling to find the right people to fill their positions. Learn how to make great hires, realign your workforce, and get your company's profits back on track.

Human Capital Management Standards

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Publisher : Kogan Page Publishers
ISBN 13 : 0749484357
Total Pages : 345 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Human Capital Management Standards by : Wilson Wong

Download or read book Human Capital Management Standards written by Wilson Wong and published by Kogan Page Publishers. This book was released on 2019-09-03 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human Capital Management Standards is a comprehensive guide to the BSI and ISO frameworks for people management. Providing internationally agreed definitions and best practice guidance, it offers a foundation for sustainable people management and development practices in organizations. Covering everything from organizational governance, workforce planning, diversity and inclusion to learning and development, this book explores the key areas of people management throughout the employment life cycle, from initial hire to the time people move on from the organization. There is also coverage of additional business standards such as those related to occupational health and safety as well as the implications of implementing standards in a globalized and interconnected organizational context. Human Capital Management Standards will allow people professionals and managers in organizations of all sizes and types to develop and implement effective people policies and processes based on robust research to create a supportive organizational environment for a more productive workforce. This book also includes essential coverage of the standards assessment process and tips and advice on how to achieve successful accreditation. With case studies from organizations that have made HR interventions based on these standards and a glossary to explain the language of standards, this is an indispensable guide for HR professionals, managers and standards specialists in all organizations.

Facilities Staffing Requirements for the Veterans Health Administrationâ¬"Resource Planning and Methodology for the Future

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Author :
Publisher : National Academies Press
ISBN 13 : 0309492947
Total Pages : 137 pages
Book Rating : 4.3/5 (94 download)

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Book Synopsis Facilities Staffing Requirements for the Veterans Health Administrationâ¬"Resource Planning and Methodology for the Future by : National Academies of Sciences, Engineering, and Medicine

Download or read book Facilities Staffing Requirements for the Veterans Health Administrationâ¬"Resource Planning and Methodology for the Future written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2020-03-30 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Veterans Health Administration (VHA) is America's largest integrated health care system, providing care at 1,243 health care facilities, including 172 medical centers and 1,063 outpatient sites of care of varying complexity, serving 9 million enrolled Veterans each year. In addition, VHA has opened outpatient clinics and established telemedicine and other services to accommodate a diverse veteran population and continues to cultivate ongoing medical research and innovation. Facilities specific to VHA fulfill clinical, operational, research laboratory, and administrative functions. Each site is designed to serve a geographical location with specific health care needs. VHA's building inventory has sites of different ages, and often there is a mix of building size and age at each site or campus. At the request of the VHA, this study presents a comprehensive resource planning and staffing methodology guidebook for VHA Facility Management Programs by reviewing the tasks of VHA building facilities staff and recommending actions for the VHA to meet the mission goals of delivering patient care, research, and effective operations.

Healthcare Support Workers

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Author :
Publisher : Taylor & Francis
ISBN 13 : 1000634981
Total Pages : 125 pages
Book Rating : 4.0/5 (6 download)

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Book Synopsis Healthcare Support Workers by : Richard Griffin

Download or read book Healthcare Support Workers written by Richard Griffin and published by Taylor & Francis. This book was released on 2022-08-26 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: NHS support workers, such as nursing Healthcare Assistants, Maternity Support Workers, and Therapy Assistants, often provide the majority of face-to-face care to patients, clients and their families. This accessible guide explores the issues underpinning their recruitment, training, management, development and progression. NHS support workers comprise four out of ten of the clinical workforce, yet despite their importance they have long faced barriers that mean they are not able to fully realise their potential. This is the first book to take a comprehensive look at this workforce, its history, the policy that shapes its recruitment, management and deployment, and explains clearly how their capacity and capability can be safely and effectively enhanced. Structured around the employment cycle, this text covers the introduction of Technical Levels, career changes, apprenticeships, recruitment and selection, informal learning, learning cultures, widening participation, supervision and functional skills. Providing practical, evidence-based guidance and including illustrative case studies, it suggests a range of interventions to overcome the long-standing barriers to the effective development and deployment of healthcare support workers. Drawing on the latest research, and practice, including the author’s own experience, this book is an important resource for all those educating, managing or recruiting unregistered healthcare practitioners. It will also provide invaluable guidance to healthcare support workers interested in progressing their careers.

Management and Leadership for Nurse Administrators

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Author :
Publisher : Jones & Bartlett Learning
ISBN 13 : 128424928X
Total Pages : 426 pages
Book Rating : 4.2/5 (842 download)

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Book Synopsis Management and Leadership for Nurse Administrators by : Linda A. Roussel

Download or read book Management and Leadership for Nurse Administrators written by Linda A. Roussel and published by Jones & Bartlett Learning. This book was released on 2022-08-05 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Management and Leadership for Nurse Administrators, Ninth Edition provides a comprehensive overview of key management and administrative concepts critical to leading healthcare organizations and ensuring patient safety and quality care. The text prepares nursing students and professional administrators to lead a workplace that is rapidly evolving due to technology, culture, and changes in the U.S. healthcare system"--

The Definitive Guide to Emergency Department Operational Improvement

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Author :
Publisher : CRC Press
ISBN 13 : 135165263X
Total Pages : 392 pages
Book Rating : 4.3/5 (516 download)

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Book Synopsis The Definitive Guide to Emergency Department Operational Improvement by : Jody Crane, MD, MBA

Download or read book The Definitive Guide to Emergency Department Operational Improvement written by Jody Crane, MD, MBA and published by CRC Press. This book was released on 2019-11-25 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: This revised and updated book explores the academics behind managing the complex service environment that is the Emergency Department (ED) by combining applied management science and practical experiences to create a model of how to improve operations. This book offers a presentation of Lean tools used in the ED along with basic and advanced flow principles. It then shows how these concepts are applied and why they work, supported by case studies in which Lean principles were used to transform an underperforming ED into a world-class operation. After reviewing best practices, the authors explain how to achieve excellence by discussing the elements of creating a culture of change.

Quality Improvement: A Guide for Integration in Nursing

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Author :
Publisher : Jones & Bartlett Learning
ISBN 13 : 1284231828
Total Pages : 716 pages
Book Rating : 4.2/5 (842 download)

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Book Synopsis Quality Improvement: A Guide for Integration in Nursing by : Anita Finkelman

Download or read book Quality Improvement: A Guide for Integration in Nursing written by Anita Finkelman and published by Jones & Bartlett Learning. This book was released on 2020-12-09 with total page 716 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality Improvement A Guide for Integration in Nursing, Second Edition is an integral resource for both nursing students and professionals. Quality improvement is a crucial part of healthcare and one that nurses are charged with implementing daily as they care for patients.

Kelly Vana's Nursing Leadership and Management

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119596637
Total Pages : 867 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis Kelly Vana's Nursing Leadership and Management by : Patricia Kelly Vana

Download or read book Kelly Vana's Nursing Leadership and Management written by Patricia Kelly Vana and published by John Wiley & Sons. This book was released on 2021-03-29 with total page 867 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nursing Leadership & Management, Fourth Edition provides a comprehensive look at the knowledge and skills required to lead and manage at every level of nursing, emphasizing the crucial role nurses play in patient safety and the delivery of quality health care. Presented in three units, readers are introduced to a conceptual framework that highlights nursing leadership and management responsibilities for patient-centered care delivery to the patient, to the community, to the agency, and to the self. This valuable new edition: Includes new and up-to-date information from national and state health care and nursing organizations, as well as new chapters on the historical context of nursing leadership and management and the organization of patient care in high reliability health care organizations Explores each of the six Quality and Safety in Nursing (QSEN) competencies: Patient-Centered Care, Teamwork and Collaboration, Evidence-based Practice (EBP), Quality Improvement (QI), Safety, and Informatics Provides review questions for all chapters to help students prepare for course exams and NCLEX state board exams Features contributions from experts in the field, with perspectives from bedside nurses, faculty, directors of nursing, nursing historians, physicians, lawyers, psychologists and more Nursing Leadership & Management, Fourth Edition provides a strong foundation for evidence-based, high-quality health care for undergraduate nursing students, working nurses, managers, educators, and clinical specialists.

The Health Services Executive (HSE)

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Publisher : Springer Publishing Company
ISBN 13 : 0826177336
Total Pages : 432 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis The Health Services Executive (HSE) by : Keith R. Knapp, PhD, MHA, HSE, CFACHCA

Download or read book The Health Services Executive (HSE) written by Keith R. Knapp, PhD, MHA, HSE, CFACHCA and published by Springer Publishing Company. This book was released on 2020-10-28 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note to Readers: Publisher does not guarantee quality or access to any included digital components if book is purchased through a third-party seller. The Health Services Executive (HSETM): Tools for Leading Long-Term Care and Senior Living Organizations serves as a contemporary and comprehensive resource that addresses each of the core professional domains of practice and leadership essentials for long-term care administration students and professionals. With sections dedicated to postacute care settings, operations, leadership and management, this textbook covers information pertinent to the spectrum of senior living service lines – from inpatient rehab facilities, long-term acute care hospitals, nursing homes, assisted living, and residential care communities to home- and community-based services. It is a practical reference for both undergraduate and graduate students preparing to enter the field of long-term care administration and leadership, as well as for professionals transitioning to another line of postacute service. The textbook begins with a thorough history of the field, including the development of senior services in the United States. Section I then describes the components of customer care, supports, and services before transitioning into Section II, which addresses operations, including the core practice domains of effectively managing human resources, finances, and the environment. Section III offers a framework for leadership, covering strategic thinking and innovation, marketing and public relations, critical thinking and operation practice, customer service, and personal development. Case problems, discussion questions, leadership roles, high-impact practices, key points, and National Association of Long Term Care Administrator Boards (NAB) domain competencies conclude each chapter. Written by two highly experienced long-term care administrators, this textbook is intended for those preparing for the examinations administered by the NAB for the HSETM qualification or licensure for individual lines of service, such as for Nursing Home Administration (NHA), Residential Care and Assisted Living (RC/AL) and Home- and Community-Based Services (HCBS). Key Features: Provides best practices for leadership and management across the continuum of long-term care and senior living services Covers all five NAB professional practice domains: Customer Care, Supports and Services; Human Resources; Finance; Environment; and Leadership and Management Includes case problems, discussion questions, and more to foster critical thinking and decision-making skills Offers coverage of the most unique differences among service lines that are part of the HSETM initiative Weaves insightful quotes from industry leaders throughout chapters for practical tips and words of wisdom