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Author :
Publisher : Consumers International
ISBN 13 : 0956740391
Total Pages : 230 pages
Book Rating : 4.9/5 (567 download)
Download or read book Consumers in the Information Society: Access, Fairness and Representation written by and published by Consumers International. This book was released on 2012 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jeremy Malcolm
Publisher : Consumers International
ISBN 13 : 0956994377
Total Pages : 113 pages
Book Rating : 4.9/5 (569 download)
Download or read book Updating the UN Guidelines for Consumer Protection for the Digital Age written by Jeremy Malcolm and published by Consumers International. This book was released on 2013-06-01 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: The United Nations Guidelines for Consumer Protection are an influential declaration of best practices in consumer protection law and policy. But as they were last amended in 1999, they are now overdue for an update - not least in areas where advances in technology have affected consumers, such as access to knowledge, Internet and telecommunications services, e-commerce, and digital products and services. Consumers International (CI), as the global campaigning voice for consumers, is well placed to make recommendations about what amendments should be made to address these new and emerging areas of consumer rights. This publication - which is a companion volume to a broader set of amendments developed by CI - explains our reasoning behind those proposed amendments that particularly affect consumers in the digital age. A focus of this volume - and of the Guidelines themselves - is on how effective consumer laws and policies can benefit consumers in developing and emerging economies. As such, in-depth analysis is provided of how the proposed amendments relate to consumers in India, Brazil and South Africa, either by reflecting existing best practices in those countries, or by shining light on problem areas that the proposed amendments could help address.
Author : Hans-W. Micklitz
Publisher : Springer
ISBN 13 : 3319784315
Total Pages : 708 pages
Book Rating : 4.3/5 (197 download)
Download or read book Enforcement and Effectiveness of Consumer Law written by Hans-W. Micklitz and published by Springer. This book was released on 2018-07-06 with total page 708 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book focusses on the enforcement of consumer law in order to identify commonalities and best practices across nations. It is composed of twenty-eight contributions from national rapporteurs to the IACL Congress in Montevideo in 2016 and the introductory comparative general report. The national contributors are drawn from across the globe, with representation from Africa (1), Asia (5), Europe (15), Oceania (2) and the Americas (5). The general report proposes a general introduction to the question of enforcement and effectiveness of consumer law. It then proceeds to identify the variety of ways in which national legislatures approach this question and the diversity of mechanisms put in place to address it. The general report uses examples drawn from the reports to illustrate common approaches and to identify more original or distinct unique approaches, taking into account the reported strengths and weaknesses of each. The general report consistently points readers to particular national reports on specific issues, inviting readers to consult these individual contributions for more details. The national contributions deal with the following areas: the national legal framework for consumer protection, the general design of the enforcement mechanism, the number and characteristics of consumer complaints and disputes, the use of courts and specialized agencies for the enforcement of consumer law, the role of consumer organizations and of private regulation in the enforcement of consumer law, the place of collective redress mechanism and of alternative dispute resolution modes, the sanctions for breaches of consumer law and the nature of external relations or cooperation with other countries or international organizations. These enriching national and international perspectives offer a comprehensive overview of the current state of consumer law around the globe.
Author : Aaron Perzanowski
Publisher : MIT Press
ISBN 13 : 0262535246
Total Pages : 262 pages
Book Rating : 4.2/5 (625 download)
Download or read book The End of Ownership written by Aaron Perzanowski and published by MIT Press. This book was released on 2018-03-16 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: An argument for retaining the notion of personal property in the products we “buy” in the digital marketplace. If you buy a book at the bookstore, you own it. You can take it home, scribble in the margins, put in on the shelf, lend it to a friend, sell it at a garage sale. But is the same thing true for the ebooks or other digital goods you buy? Retailers and copyright holders argue that you don't own those purchases, you merely license them. That means your ebook vendor can delete the book from your device without warning or explanation—as Amazon deleted Orwell's 1984 from the Kindles of surprised readers several years ago. These readers thought they owned their copies of 1984. Until, it turned out, they didn't. In The End of Ownership, Aaron Perzanowski and Jason Schultz explore how notions of ownership have shifted in the digital marketplace, and make an argument for the benefits of personal property. Of course, ebooks, cloud storage, streaming, and other digital goods offer users convenience and flexibility. But, Perzanowski and Schultz warn, consumers should be aware of the tradeoffs involving user constraints, permanence, and privacy. The rights of private property are clear, but few people manage to read their end user agreements. Perzanowski and Schultz argue that introducing aspects of private property and ownership into the digital marketplace would offer both legal and economic benefits. But, most important, it would affirm our sense of self-direction and autonomy. If we own our purchases, we are free to make whatever lawful use of them we please. Technology need not constrain our freedom; it can also empower us.
Author : Jeremy Mark Malcolm
Publisher : Consumers International
ISBN 13 : 0956994342
Total Pages : 88 pages
Book Rating : 4.9/5 (569 download)
Download or read book Holding Broadband Providers to Account written by Jeremy Mark Malcolm and published by Consumers International. This book was released on 2012-10 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Internet is an empowering force for the world's consumers, connecting them with their families, governments, communities and markets both nearby and far. Broadband access is needed for them to fully take advantage of all that the Internet offers. As such, strong consumer protection for consumers of broadband services is vital, not only to enjoy the Internet itself, but to fully participate in the many other areas of modern life to which it connects them. Consumer organisations have a vital role to play in promoting high consumer protection standards for broadband providers, and in holding them to account when they fall short. This manual is designed as a primer for consumer advocates wishing to enter the battle for fair and high quality broadband services, but uncertain about where to start. It begins with an overview of the practice of consumer advocacy, including simple guidelines for effective campaigning with particular attention to key areas such as communications and partnerships. It moves on to explain the technical and policy issues that surround broadband services, including "traditional" consumer protection issues such as unfair contract terms and complaint handling, but also broader issues such as privacy and network neutrality. Finally the manual outlines three campaign ideas, responding to problems that CI members uncovered through research conducted in 2011. These are a "Broadband Disclosure Statement" to address the opacity of broadband contract terms, a "Don't Lock Me In!" campaign against providers who stop consumers from shopping around for the best deal, and a campaign to provide broadband consumers with better independent resolution services. Included are template resources from which members can "cut and paste" for use in their own campaigns, leading we hope to concrete improvements in the quality and fairness of broadband services for consumers around the world.
Author : Wei Zhuang
Publisher : Cambridge University Press
ISBN 13 : 1108211143
Total Pages : 469 pages
Book Rating : 4.1/5 (82 download)
Download or read book Intellectual Property Rights and Climate Change written by Wei Zhuang and published by Cambridge University Press. This book was released on 2017-06-01 with total page 469 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the world confronts global warming, there is a growing consensus that the TRIPS Agreement could be a more effective instrument for mitigating climate change. In this innovative work, Wei Zhuang systematically examines the contextual elements that can be used in the interpretation of the TRIPS Agreement with a view to enhancing innovation and transfer of environmentally sound technologies. Zhuang proposes a balanced and pro-competitive interpretation that could be pursued by policymakers and negotiators. This comprehensive, multidisciplinary study will help academics and policymakers improve their understanding of the contemporary international legal regimes governing intellectual property rights, as well as innovation and transfer of environmentally sound technologies. It also offers practical guidance for further developing a legal system capable of responding to the challenges posed by climate change.
Author : Fleur Johns
Publisher : Oxford University Press
ISBN 13 : 0197648878
Total Pages : 281 pages
Book Rating : 4.1/5 (976 download)
Download or read book #Help written by Fleur Johns and published by Oxford University Press. This book was released on 2023-02-14 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Like many other areas of life, humanitarian practice and thinking are being transformed by information and communications technology. Despite this, the growing digitization of humanitarianism has been a relatively unnoticed dimension of global order. Based on more than seven years of data collection and interdisciplinary research, #Help presents a ground-breaking study of digital humanitarianism and its ramifications for international law and politics. Global problems and policies are being reconfigured, regulated, and addressed through digital interfaces developed for humanitarian ends. #Help analyses how populations, maps, and emergencies take shape on the global plane when given digital form and explores the reorientation of nation states' priorities and practices of governing around digital data collection imperatives. This book also illuminates how the growing prominence of digital interfaces in international humanitarian work is sustained and shaped by law and policy. #Help reveals new vectors of global inequality and new forms of global relation taking effect in the here and now. To understand how major digital platforms are seeking to extend their serviceable lives, and to see how global order might take shape in the future, it is essential to grasp the perils and possibilities of digital humanitarianism. #Help will transform thinking about what is at stake in the use of digital interfaces in the humanitarian field and about how, where, and for whom we are making the global order of tomorrow.
Author : Nripendra P. Rana
Publisher : Springer Nature
ISBN 13 : 3030243745
Total Pages : 337 pages
Book Rating : 4.0/5 (32 download)
Download or read book Digital and Social Media Marketing written by Nripendra P. Rana and published by Springer Nature. This book was released on 2019-11-11 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines issues and implications of digital and social media marketing for emerging markets. These markets necessitate substantial adaptations of developed theories and approaches employed in the Western world. The book investigates problems specific to emerging markets, while identifying new theoretical constructs and practical applications of digital marketing. It addresses topics such as electronic word of mouth (eWOM), demographic differences in digital marketing, mobile marketing, search engine advertising, among others. A radical increase in both temporal and geographical reach is empowering consumers to exert influence on brands, products, and services. Information and Communication Technologies (ICTs) and digital media are having a significant impact on the way people communicate and fulfil their socio-economic, emotional and material needs. These technologies are also being harnessed by businesses for various purposes including distribution and selling of goods, retailing of consumer services, customer relationship management, and influencing consumer behaviour by employing digital marketing practices. This book considers this, as it examines the practice and research related to digital and social media marketing.
Author : United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Commerce, Trade, and Consumer Protection
Publisher :
ISBN 13 :
Total Pages : 104 pages
Book Rating : 4.0/5 ( download)
Download or read book Fair Use written by United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Commerce, Trade, and Consumer Protection and published by . This book was released on 2005 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Privacy Protection Study Commission
Publisher :
ISBN 13 :
Total Pages : 672 pages
Book Rating : 4.:/5 (327 download)
Download or read book Personal Privacy in an Information Society written by United States. Privacy Protection Study Commission and published by . This book was released on 1977 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Commerce, Trade, and Consumer Protection
Publisher :
ISBN 13 :
Total Pages : 64 pages
Book Rating : 4.0/5 ( download)
Download or read book The Consumer Privacy Protection Act of 2002 written by United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Commerce, Trade, and Consumer Protection and published by . This book was released on 2002 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Geraint Howells
Publisher : Edward Elgar Publishing
ISBN 13 : 1785368214
Total Pages : 525 pages
Book Rating : 4.7/5 (853 download)
Download or read book Handbook of Research on International Consumer Law, Second Edition written by Geraint Howells and published by Edward Elgar Publishing. This book was released on 2018-07-27 with total page 525 pages. Available in PDF, EPUB and Kindle. Book excerpt: Consumer law and policy continues to be of great concern to both national and international regulatory bodies, and the second edition of the Handbook of Research on International Consumer Law provides an updated international and comparative analysis of the central legal and policy issues, in both developed and developing economies.
Author : Sage Publishing
Publisher : SAGE
ISBN 13 : 1412997216
Total Pages : 409 pages
Book Rating : 4.4/5 (129 download)
Download or read book SAGE Brief Guide to Business Ethics written by Sage Publishing and published by SAGE. This book was released on 2012 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed for courses in business ethics, corporate social responsibility, corporate strategy, and organizational behaviour, this text will also be an indispensible companion text for business students to use throughout their full programme of study. This text provides objective coverage of key issues in corporate social responsibility, the obligation of companies to various stakeholder groups, the contribution of business to society and culture, and the relationship between organizations and the quality of the environment. Business Ethics in Brief is divided into eight sections which contain important keywords that relate to those sections: Ethics and the Individual; Theories of Ethics; Understanding Global Ethics; Ethics of Management and Business; Employee and Human Resources Issues; Consumer Issues; Ethics of Advertising, Marketing, and PR; and Environmental Issues in Ethics. Key features of the text include the following: - Keyword entries featuring comprehensive essays on such crucial topics as strategic corporate social responsibility, consumer rights, and ethical decision making - A listing of suggested readings for each entry, so that readers can find more information on topics of particular interest. - Three appendices: An appendix of "problematic practices" that highlights key corporations and industries and the ethical issues they faced; an appendix with key ethics institutes and organizations; and an appendix listing key business ethics periodicals
Author : United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation
Publisher :
ISBN 13 :
Total Pages : 232 pages
Book Rating : 4.:/5 (318 download)
Download or read book Issues of Concern to the Travel Agent Community written by United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation and published by . This book was released on 1999 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Distributed to some depository libraries in microfiche.
Author : Christopher Hodges
Publisher : Bloomsbury Publishing
ISBN 13 : 1847314651
Total Pages : 350 pages
Book Rating : 4.8/5 (473 download)
Download or read book The Reform of Class and Representative Actions in European Legal Systems written by Christopher Hodges and published by Bloomsbury Publishing. This book was released on 2008-10-07 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the principal trends and policy goals relating to collective redress mechanisms in Europe. It identifies three principal areas in which procedures and debates have emerged: within consumer protection and competition law, and from some national court systems. It identifies differing national models of public and private enforcement in consumer protection law in the Member States, and the search for more efficient and inclusive procedures that would deliver increased access to justice and enhanced compliance with desired standards (arguably through deterrence). A sequence of case studies illustrates the pros and cons of differing models. Lessons are also drawn from the experience of class actions in the USA over the transactional costs of private law mechanisms, and adverse economic consequences. The various policy strands are unravelled and prioritised, and options for the future are recommended. The American 'private enforcement' model is contrasted with the more prevalent European public and mediated enforcement tradition. New developments involving Ombudsmen and oversight of compensation by public enforcement bodies are identified, and underlying theories of restorative justice and responsive regulation discussed. Public, private, formal, informal, ADR and voluntary methodologies are evaluated against criteria, and it is concluded that the optimal options for collective redress in Europe involve a combination of approaches, with priority given to public and voluntary solutions over private court-based mechanisms. "Reform of collective redress is the hottest topic in European civil justice today. Dr. Hodges, one of the world's leading experts in the field, provides a deeply informed evaluation of the current debates. Illustrative case studies drawn from both consumer protection and competition areas enrich and ground his provocative analysis of the complex issues at stake making this a "must-have" book for every practitioner, academic and policy-maker in the field". Professor Jane Stapleton, Australian National University, and University of Texas, Austin. This title is included in Bloomsbury Professional's International Arbitration online service.
Author : Richard L. Oliver
Publisher : Routledge
ISBN 13 : 1317460219
Total Pages : 740 pages
Book Rating : 4.3/5 (174 download)
Download or read book Satisfaction: A Behavioral Perspective on the Consumer written by Richard L. Oliver and published by Routledge. This book was released on 2014-12-18 with total page 740 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
Author : Frank Webster
Publisher : Routledge
ISBN 13 : 1317964942
Total Pages : 417 pages
Book Rating : 4.3/5 (179 download)
Download or read book Theories of the Information Society written by Frank Webster and published by Routledge. This book was released on 2014-03-21 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: Information is regarded as a distinguishing feature of our world. Where once economies were built on industry and conquest, we are now part of a global information economy. Pervasive media, expanding information occupations and the development of the internet convince many that living in an Information Society is the destiny of us all. Coping in an era of information flows, of virtual relationships and breakneck change poses challenges to one and all. In Theories of the Information Society Frank Webster sets out to make sense of the information explosion, taking a sceptical look at what thinkers mean when they refer to the Information Society, and critically examining the major post-war approaches to informational development. The fourth edition of this classic study brings it up to date with new research and with social and technological changes – from the ‘Twitter Revolutions’ of North Africa, to financial crises that introduced the worst recession in a life time, to the emergence of social media and blogging – and reassesses the work of key theorists in the light of these changes. More outspoken than in previous editions, Webster urges abandonment of Information Society scenarios, preferring analysis of the informatization of long-established relationships. This interdisciplinary book is essential reading for those trying to make sense of social and technological change in the post-war era. It addresses issues of central concern to students of sociology, politics, geography, communications, information science, cultural studies, computing and librarianship.
