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Connect And Secure Your Iphone And Ipad
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Book Synopsis Connect and Secure Your iPhone and iPad by : Glenn Fleishman
Download or read book Connect and Secure Your iPhone and iPad written by Glenn Fleishman and published by Aperiodical LLC. This book was released on 2019-09-20 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Connect and Secure Your iPhone and iPad (for iOS 13 and iPadOS 13) covers a huge range of common setup and routine usage issues, with illustrated step-by-step instructions for carrying out these tasks. The book offers insight into what information you may unintentionally expose about yourself, and how Apple prevents third parties from gaining access to your details. It also walks you through security scenarios from securing your data in transit to connecting to a secure Wi-Fi network to recovering or erasing a lost phone. Learn about using the new Find Me feature, set up a VPN, install anti-tracking Safari extensions, and more. Covers Wi-Fi, Bluetooth, AirDrop, AirPlay, Content-Blocking Safari Extensions, Find My, Personal Hotspot, and two-factor authentication with Apple ID.
Book Synopsis Take Control of iOS & iPadOS Privacy and Security, 4th Edition by : Glenn Fleishman
Download or read book Take Control of iOS & iPadOS Privacy and Security, 4th Edition written by Glenn Fleishman and published by alt concepts. This book was released on 2023-12-13 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master networking, privacy, and security for iOS and iPadOS! Version 4.2, updated January 29, 2024 Ensuring that your iPhone or iPad’s data remains secure and in your control and that your private data remains private isn’t a battle—if you know what boxes to check and how to configure iOS and iPadOS to your advantage. Take Control of iOS & iPadOS Privacy and Security takes you into the intricacies of Apple’s choices when it comes to networking, data sharing, and encryption—and protecting your personal safety. Substantially updated to cover dozens of changes and new features in iOS 17 and iPadOS 17! Your iPhone and iPad have become the center of your digital identity, and it’s easy to lose track of all the ways in which Apple and other parties access your data legitimately—or without your full knowledge and consent. While Apple nearly always errs on the side of disclosure and permission, many other firms don’t. This book comprehensively explains how to configure iOS 17, iPadOS 17, and iCloud-based services to best protect your privacy with messaging, email, browsing, and much more. The book also shows you how to ensure your devices and data are secure from intrusion from attackers of all types. You’ll get practical strategies and configuration advice to protect yourself against psychological and physical threats, including restrictions on your freedom and safety. For instance, you can now screen images that may contain nude images, while Apple has further enhanced Lockdown Mode to block potential attacks by governments, including your own. Take Control of iOS & iPadOS Privacy and Security covers how to configure the hundreds of privacy and data sharing settings Apple offers in iOS and iPadOS, and which it mediates for third-party apps. Safari now has umpteen different strategies built in by Apple to protect your web surfing habits, personal data, and identity, and new features in Safari, Mail, and Messages that block tracking of your movement across sites, actions on ads, and even when you open and view an email message. In addition to privacy and security, this book also teaches you everything you need to know about networking, whether you’re using 3G, 4G LTE, or 5G cellular, Wi-Fi or Bluetooth, or combinations of all of them; as well as about AirDrop, AirPlay, Airplane Mode, Personal Hotspot, and tethering. You’ll learn how to: • Twiddle 5G settings to ensure the best network speeds on your iPhone or iPad. • Master the options for a Personal Hotspot for yourself and in a Family Sharing group. • Set up a device securely from the moment you power up a new or newly restored iPhone or iPad. • Manage Apple’s built-in second factor verification code generator for extra-secure website and app logins. • Create groups of passwords and passkeys you can share securely with other iPhone, iPad, and Mac users. • Decide whether Advanced Data Protection in iCloud, an enhanced encryption option that makes nearly all your iCloud data impossible for even Apple to view, makes sense for you. • Use passkeys, a high-security but easy-to-use website login system with industry-wide support. • Block unknown (and unwanted) callers, iMessage senders, and phone calls, now including FaceTime. • Protect your email by using Hide My Email, a iCloud+ tool to generate an address Apple manages and relays messages through for you—now including email used with Apple Pay transactions. • Use Safari’s blocking techniques and how to review websites’ attempts to track you, including the latest improvements in iOS 17 and iPadOS 17. • Use Communication Safety, a way to alert your children about sensitive images—but now also a tool to keep unsolicited and unwanted images of private parts from appearing on your devices. • Understand why Apple might ask for your iPhone, iPad, or Mac password when you log in on a new device using two-factor authentication. • Keep yourself safe when en route to a destination by creating a Check In partner who will be alerted if you don’t reach your intended end point or don’t respond within a period of time. • Dig into Private Browsing’s several new features in iOS 17/iPadOS 17, designed to let you leave no trace of your identity or actions behind, while protecting your iPhone or iPad from prying eyes, too. • Manage data usage across two phone SIMs (or eSIMS) at home and while traveling. • Use a hardware encryption key to strongly protect your Apple ID account. • Share a Wi-Fi password with nearby contacts and via a QR Code. • Differentiate between encrypted data sessions and end-to-end encryption. • Stream music and video to other devices with AirPlay 2. • Use iCloud+’s Private Relay, a privacy-protecting browsing service that keeps your habits and locations from prying marketing eyes. • Deter brute-force cracking by relying on an Accessories timeout for devices physically being plugged in that use USB and other standards. • Configure Bluetooth devices. • Enjoy enhanced AirDrop options that let you tap two iPhones to transfer files and continue file transfers over the internet when you move out of range. • Protect Apple ID account and iCloud data from unwanted access at a regular level and via the new Safety Check, designed to let you review or sever digital connections with people you know who may wish you harm.
Book Synopsis iPad and iPhone Tips and Tricks (Covers iOS 6 on iPad, iPad mini, and iPhone) by : Jason R. Rich
Download or read book iPad and iPhone Tips and Tricks (Covers iOS 6 on iPad, iPad mini, and iPhone) written by Jason R. Rich and published by Que Publishing. This book was released on 2012-12-27 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: Easily Unlock the Power of Your iPad, iPad mini, or iPhone Discover hundreds of tips and tricks you can use right away with your iPad, iPad mini, or iPhone to maximize its functionality. Learn to use your iOS 6 mobile device as a powerful communication, organization, and productivity tool, as well as a feature-packed entertainment device. In addition to learning all about the apps that come preinstalled on your iPad or iPhone, you will learn about some of the best third-party apps currently available, plus discover useful strategies for how to best utilize them in your personal and professional life. Using an easy-to-understand, nontechnical approach, this book is ideal for beginners and more experienced iPad, iPad mini, or iPhone users who want to discover how to use the iOS 6 operating system with iCloud, and the latest versions of popular apps. If you’re an iPad 2, iPad 3rd or 4th generation, iPad mini, iPhone 4S, or iPhone 5 user, this book is an indispensible tool. Here’s just a sampling of what the tips, tricks, and strategies offered in this book will help you accomplish: Discover how to take full advantage of powerful iOS 6 features, like Notification Center. Learn secrets for using preinstalled apps, such as Contacts, Calendars, Reminders, Maps, Notes, Safari, Mail, and Music. Find, download, and install the most powerful and versatile apps and content for your iPad, iPad mini, or iPhone. Synchronize files, documents, data, photos, and content with iCloud, your computer, or other iOS mobile devices. Learn how to interact with your tablet or phone using your voice in conjunction with Siri and the Dictation feature. Create and maintain a reliable backup of your iOS 6 device. Discover how to take visually impressive photos using the cameras built into your iPad, iPad mini, or iPhone, and then share them using iCloud Shared Photo Streams, Facebook, Twitter, email, or other methods. Use your iOS mobile device as an eBook reader, portable gaming machine, and feature-packed music and video player.
Book Synopsis Take Control of Wi-Fi Networking and Security, 2nd Edition by : Glenn Fleishman
Download or read book Take Control of Wi-Fi Networking and Security, 2nd Edition written by Glenn Fleishman and published by alt concepts. This book was released on 2024-01-16 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get more from your Wi-Fi network Version 2.0, updated January 16, 2024 Setting up and securing a Wi-Fi network can be complicated and confusing. This book helps you over every hurdle involved in picking gateways, setting up a network, adding devices, and securing the network and connected phones, tablets, and computers. It’s useful for those who have set up networks in the past and want to replace them with new gear, as well as people who have never built a Wi-Fi network before.n Perhaps you already have a Wi-Fi network running in your home and office, but you’re dissatisfied with it. Or maybe you’re setting up a new house, apartment, business, or school room with Wi-Fi and need to know the basics about what to get and how to configure it. In either case, this book is for you. After over 18 years of writing regularly about Wi-Fi and answering reader questions, author Glenn Fleishman finds that the same issues still crop up: • How do I spend the least money to the best effect? • What’s the best place to put my Wi-Fi gateways? • Is a mesh network a good idea—and if so, what do I need to know? • How can I get both high throughput (speed) on my network and solid coverage across everywhere I want to use Wi-Fi? • What can I do to secure my network against outsiders near my house and elsewhere on the internet? • How do I add networked hard drives and printers? • Interference is slowing my network; what can I do to reduce it? • What’s the best way to extend my network to a garage, yard, or nearby building? • What’s different about the latest standards—Wi-Fi 6E, Wi-Fi 7, and 802.11be? This book answers those questions in depth, as well as many others related to Wi-Fi, including how to set up a personal or mobile hotspot with all major operating systems, how to access computers on your network remotely, and why you should use a VPN (virtual private network). If you have any question about overhauling your network, setting up a new one, or just finally figuring out something that’s never worked, this book has the answer.
Book Synopsis Pro iOS Security and Forensics by : Eric Butow
Download or read book Pro iOS Security and Forensics written by Eric Butow and published by Apress. This book was released on 2018-07-31 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examine how to keep iOS devices safe in the physical world, including creating company policies for iPhones; assessing and defending against cyber vulnerabilities and attacks; working with preinstalled as well as third party tools; and strategies for keeping your data safe including backing up and screen locks. Managing and maintaining iPhones and iPads in a corporate or other business environment inherently requires strict attention to security concerns. Managers and IT professionals need to know how to create and communicate business policies for using iOS devices in the workplace, and implement security and forensics tools to manage and protect them. The iPhone and iPad are both widely used across businesses from Fortune 500 companies down to garage start-ups. All of these devices must have secure and monitorable ways to connect to the internet, store and transmit data without leaks, and even be managed in the event of a physical theft. Pro iOS Security and Forensics covers all these concerns as well as also offering tips for communicating with employees about the policies your business puts in place, why those policies are important, and how to follow them. What You'll Learn Review communicating policies and requirements for use of iPhones Keep your iPhone safe in the physical world Connect to the Internet securely Explore strategies for keeping your data safe including backing up and screen locks Who This Book Is For Managers and IT professionals working in a business environment with iPhones and iPads.
Book Synopsis iPad and iPhone Tips and Tricks by : Jason R. Rich
Download or read book iPad and iPhone Tips and Tricks written by Jason R. Rich and published by Que Publishing. This book was released on 2017-10-30 with total page 685 pages. Available in PDF, EPUB and Kindle. Book excerpt: Easily Unlock the Power of Your iPad or iPhone Running iOS 11 Discover hundreds of tips and tricks you can use right away with your iPad Pro, iPad Air, iPad mini, or iPhone (including the iPhone 8, iPhone 8 Plus, or iPhone X), to maximize its functionality with the all-new iOS 11 operating system. Learn how to use your smartphone and/or tablet as a powerful communications, organization, and productivity tool, as well as a feature-packed entertainment device. Here’s just a sampling of what the tips, tricks, and strategies offered in this book will help you accomplish: · Use the new Files app on your iPhone or iPad to manage cloud-based files · Take, edit, and share professional-quality photos using the Camera and Photos apps · Navigate around your mobile device using the redesigned Dock, App Switcher, and Control Center · Multitask like a pro when using an iPad Pro, plus learn tricks for using the optional Apple Pencil and Smart Keyboard · Discover how to use unique features of the iPhone X · Make your web surfing, online shopping, or online banking activities more secure using the Safari web browser and/or Apple Pay · Take full advantage of streaming, downloadable, or on-demand TV shows, movies, music, audiobooks, eBooks, podcasts, and other entertainment · Use your iPhone or iPad to control “smart” devices in your home, like light bulbs, door locks, appliances, and/or the thermostat · Easily navigate the world around you using the updated Maps app · Access up-to-the-minute and highly personalized news and information via the News app · Take full advantage of Siri, iCloud, and other Apple services · Organize and manage your life using the iOS 11 editions of popular apps, including Contacts, Calendar, Notes, Music, TV, iBooks, Maps, and Reminders · Effectively manage your emails and text messages using the Mail and Messages apps · Find, download, and install the best apps
Book Synopsis The Connected Apple Family by : Jeff Carlson
Download or read book The Connected Apple Family written by Jeff Carlson and published by Pearson Education. This book was released on 2014 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: From keeping track of family members' locations at an amusement park to sharing apps, music, and videos across devices, this book will show users how to tap into the magic of their Apple devices. Readers will learn how to take control of our devices' security from managing passcodes to shudder-locating a lost device, communicate with family and friends, share apps, take advantage of photo sharing through the cloud, and much more.
Book Synopsis My Online Privacy for Seniors by : Jason R. Rich
Download or read book My Online Privacy for Seniors written by Jason R. Rich and published by Que Publishing. This book was released on 2019-04-01 with total page 689 pages. Available in PDF, EPUB and Kindle. Book excerpt: My Online Privacy for Seniors is an exceptionally easy and complete guide to protecting your privacy while you take advantage of the extraordinary resources available to you through the Internet and your mobile devices. It approaches every topic from a senior’s point of view, using meaningful examples, step-by-step tasks, large text, close-up screen shots, and a custom full-color interior designed for comfortable reading. Top beginning technology author Jason R. Rich covers all you need to know to: Safely surf the Internet (and gain some control over the ads you’re shown) Protect yourself when working with emails Securely handle online banking and shopping Stay safe on social media, and when sharing photos online Safely store data, documents, and files in the cloud Secure your entertainment options Customize security on your smartphone, tablet, PC, or Mac Work with smart appliances and home security tools Protect your children and grandchildren online Take the right steps immediately if you’re victimized by cybercrime, identity theft, or an online scam You don’t have to avoid today’s amazing digital world: you can enrich your life, deepen your connections, and still keep yourself safe.
Book Synopsis HCI for Cybersecurity, Privacy and Trust by : Abbas Moallem
Download or read book HCI for Cybersecurity, Privacy and Trust written by Abbas Moallem and published by Springer Nature. This book was released on with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Take Control of Your Apple ID, 4th Edition by : Glenn Fleishman
Download or read book Take Control of Your Apple ID, 4th Edition written by Glenn Fleishman and published by alt concepts. This book was released on 2023-09-22 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prevent (or solve) problems with your Apple ID! Version 4.0, updated September 22, 2023 The center of the Apple world is the Apple ID. This little identifier ties up your access to iCloud, to purchased and streaming music, TV, and movies, and to all your devices. While an Apple ID account is critical, Apple has made it difficult to navigate the many features associated with it—and particularly to troubleshoot when things go wrong. This book helps you manage your password, enhanced security, and account details, and recovery options, like the Recovery Key and Recovery Contact. You will find it invaluable as a guide for every-day Apple ID questions, and in a pinch when you’re at wit’s end.n Everything Apple relies on your Apple ID. It’s a key that unlocks a long list of Apple products and services on any of numerous devices. iCloud uses an Apple ID, as does Apple Music; the App Store; the Music, TV, and Books apps; and more. An Apple ID protects your personal information, including email and iOS/iPadOS backups; helps you find a lost iPhone; and can even unlock your Mac. So it goes without saying that if something goes wrong with your Apple ID, you could be in for a world of hurt. Unfortunately, things go wrong with Apple IDs all the time. Fortunately, Glenn Fleishman, a veteran technology journalist and the author of Macworld’s “Mac 911” column, is ready to help with expert advice on how to manage your Apple ID—including how to prevent, solve, or work around most common problems! This latest edition is fully updated for all the changes released by Apple in 2023 connected to your Apple ID, as well as for iOS 17, iPadOS 17, macOS 14 Sonoma, watchOS 10, tvOS 17, and other Apple products and services. In this book, Glenn answers questions like: • What all is my Apple ID used for? • How does my iCloud account relate to my Apple ID? • What’s two-factor authentication and how do I manage it—and not get locked out of my account? • Should I invest in hardware security keys to up the protection of my Apple ID account? • What problems can two-factor authentication (2FA) solve, and how do I use it? • Are there other mechanisms I can use to ensure that I can recover an Apple ID in the event of a problem? (Spoiler: yes!) • What should I do if I have two or more Apple IDs or iCloud accounts? • Will I lose access to all my Apple media purchases if I move to another country? • Can I share an Apple ID with someone else? • What does an Apple One account offer and how does it interact with Family Sharing and iCloud+ storage tiers? • Is there an explanation for how code-based and hardware-based second factors protect my account and how they differ from passkeys? (Yes!) • What exactly should I do if I think someone is hacking my Apple ID account? • How can I recover a forgotten Apple ID password? • What happens if I’m assaulted or drugged and someone gains access to my iPhone passcode and resets my Apple ID? (Sadly, a too real, if uncommon, problem.) • What steps should I take if Apple locks me out of my account? • If I lose access to an email address associated with my Apple ID, what can I do? • What Apple ID changes in recent versions of iOS, iPadOS, and macOS do I need to know about? • How can I use Family Sharing to share data and purchases within my family? • What types of subscriptions can I manage with my Apple ID, and how? • Which payment methods can I associate with my Apple ID, and how do I manage them? And that’s just the beginning. Glenn has packed a remarkable amount of concise problem-solving information into this comprehensive book. Read it before you encounter Apple ID problems to minimize your risk, and if you’ve already encountered a problem, read it to find the best path to a rapid solution.
Book Synopsis Information Security Management by : Michael Workman
Download or read book Information Security Management written by Michael Workman and published by Jones & Bartlett Learning. This book was released on 2021-10-29 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: Information Security Management, Second Edition arms students with answers to the most critical questions about the fields of cybersecurity. It provides students with references to more in-depth study in areas where they may need to specialize. The Second Edition covers operations—the job of day-to-day cybersecurity tasks—regulations, compliance, laws and policies, research and development, and the creation of software and cyber defenses for security initiatives. Finally, the text covers advanced R&D involved in strategic aspects of security developments for threats that lay on the horizon.
Book Synopsis Manage passwords, with 1Password by : Scott McNulty
Download or read book Manage passwords, with 1Password written by Scott McNulty and published by Peachpit Press. This book was released on 2011-07-27 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Remembering passwords is a pain, but having to change every account’s password because one of your accounts got hacked is an even bigger hassle. That’s why allowing your Mac to manage your passwords for you makes everything so much easier—not to mention more secure. It saves you time, too. A whole cottage industry of applications can store and manage passwords for you. The best of the bunch is AgileBits’ 1Password. This is a single short project. Other single short projects available for individual sale include: Childproof your Mac, with Mac OS X Lion Secure your Mac, with Mac OS X Lion Spruce up iTunes, by adding album art and lyrics and removing duplicate songs Video conferencing, with Mac OS X Lion Powering your home theater from your Mac In addition, many more projects can be found in the 240 page The Mac OS X Lion Project Book.
Book Synopsis iOS Hacker's Handbook by : Charlie Miller
Download or read book iOS Hacker's Handbook written by Charlie Miller and published by John Wiley & Sons. This book was released on 2012-04-30 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover all the security risks and exploits that can threaten iOS-based mobile devices iOS is Apple's mobile operating system for the iPhone and iPad. With the introduction of iOS5, many security issues have come to light. This book explains and discusses them all. The award-winning author team, experts in Mac and iOS security, examines the vulnerabilities and the internals of iOS to show how attacks can be mitigated. The book explains how the operating system works, its overall security architecture, and the security risks associated with it, as well as exploits, rootkits, and other payloads developed for it. Covers iOS security architecture, vulnerability hunting, exploit writing, and how iOS jailbreaks work Explores iOS enterprise and encryption, code signing and memory protection, sandboxing, iPhone fuzzing, exploitation, ROP payloads, and baseband attacks Also examines kernel debugging and exploitation Companion website includes source code and tools to facilitate your efforts iOS Hacker's Handbook arms you with the tools needed to identify, understand, and foil iOS attacks.
Book Synopsis Learning IPhone and IPad Security by : Nick Brazzi
Download or read book Learning IPhone and IPad Security written by Nick Brazzi and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis My iPad for Seniors (Covers iOS 8 on all models of iPad Air, iPad mini, iPad 3rd/4th generation, and iPad 2) by : Gary Rosenzweig
Download or read book My iPad for Seniors (Covers iOS 8 on all models of iPad Air, iPad mini, iPad 3rd/4th generation, and iPad 2) written by Gary Rosenzweig and published by Que Publishing. This book was released on 2014-11-10 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covers iOS 8 for all models of iPad Air and iPad mini, 3rd & 4th Generation iPads, and iPad 2 Based on the best-selling My iPad book, My iPad for Seniors helps you quickly get started with your new tablet, and use its features to look up information and perform day-to-day activities from anywhere, any time. Step-by-step instructions for the tasks you care about most Large, full-color, close-up photos show you exactly what to do Common-sense help whenever you run into problems Tips and notes to help you do even more Written for seniors, the full-color, step-by-step tasks—in legible print—walk you through getting and keeping your iPad working just the way you want. Learn how to: • Connect your iPad to your Wi-Fi and your mobile carrier • Learn how to use the on-screen keyboard, predictive text, and dictation • Secure your iPad using Touch ID, passcodes, and other security measures • Use Control Center to control frequently used settings • Use Siri to control your iPad or get information by speaking commands • Use iCloud to keep everything current between all your iOS devices (even your Mac), including music, photos, emails, and more • Surf the Web, and send and receive email • Download and install apps to make your iPad even more useful • Record and edit video using iMovie for iPad • Take photos, and then edit them using iPhoto for iPad • Use AirDrop to share files and information with other iOS devices nearby • Manage your contacts, and then connect with others using Messaging • Use FaceTime and Skype to stay connected with friends and family • Use Pages, Numbers, and Keynote to create documents and presentations • Discover some of the most useful and entertaining apps
Book Synopsis Information Security for Managers by : Michael Workman
Download or read book Information Security for Managers written by Michael Workman and published by Jones & Bartlett Publishers. This book was released on 2012-02-02 with total page 615 pages. Available in PDF, EPUB and Kindle. Book excerpt: Utilizing an incremental development method called knowledge scaffolding--a proven educational technique for learning subject matter thoroughly by reinforced learning through an elaborative rehearsal process--this new resource includes coverage on threats to confidentiality, integrity, and availability, as well as countermeasures to preserve these.
Book Synopsis Administrative Assistant's and Secretary's Handbook by : James Stroman
Download or read book Administrative Assistant's and Secretary's Handbook written by James Stroman and published by AMACOM. This book was released on 2014-06-18 with total page 554 pages. Available in PDF, EPUB and Kindle. Book excerpt: The expectations and duties of the modern-day administrative assistant are higher and more stressful than ever before. The Administrative Assistant’s and Secretary’s Handbook will help professionals everywhere come out on top. From managing the phones, coordinating meetings, and preparing presentations to planning events, crafting clear business communications, and deciphering legal documents, administrative assistants need to be everything to everyone, all the time--and all with a smile. They spend all day helping others, but who is going to help them? For office professionals seeking to improve their performance and enhance their value to employers, this handbook is the definitive source of help for these true jack-of-all-trades. In The Administrative Assistant’s and Secretary’s Handbook, you will find information on topics such as: Creating graphics, charts, and presentations; Microsoft Word, Excel, Outlook, and Publisher; Web conferencing; Electronic and paper filing systems; Recordkeeping; Meeting planning and management; Business math and much more! Extensively updated with new information on Windows 8, Microsoft Office 2013, Apple OS, mobile computing, computer & software troubleshooting, data security, Google Calendar, Google Drive, Google Docs, and Microsoft Web Applications, this bestselling guide will help these unsung heroes shine in the eyes of all their coworkers.
