Conflict Management for Managers

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Publisher : John Wiley & Sons
ISBN 13 : 1118415485
Total Pages : 357 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis Conflict Management for Managers by : Susan S. Raines

Download or read book Conflict Management for Managers written by Susan S. Raines and published by John Wiley & Sons. This book was released on 2012-12-14 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University

Managing Conflict

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Publisher : Kogan Page Publishers
ISBN 13 : 0749480890
Total Pages : 321 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Managing Conflict by : David Liddle

Download or read book Managing Conflict written by David Liddle and published by Kogan Page Publishers. This book was released on 2017-09-03 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.

Becoming a Conflict Competent Leader

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Publisher : John Wiley & Sons
ISBN 13 : 1118417224
Total Pages : 325 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis Becoming a Conflict Competent Leader by : Craig E. Runde

Download or read book Becoming a Conflict Competent Leader written by Craig E. Runde and published by John Wiley & Sons. This book was released on 2012-11-27 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. This new edition expands on the conflict competence model, includes new tools and techniques, shows how to develop conflict competent teams and organizations, and offers a new online assessment.

Conflict and Leadership

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Publisher : Business Expert Press
ISBN 13 : 1631579614
Total Pages : 175 pages
Book Rating : 4.6/5 (315 download)

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Book Synopsis Conflict and Leadership by : Christian Muntean

Download or read book Conflict and Leadership written by Christian Muntean and published by Business Expert Press. This book was released on 2018-03-22 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict is one of the greatest sources of tolerated business expenses and loss. This is despite the fact that this expense and loss can, in most cases, be easily turned around to revenue and gain. In the nonprofit world one of the greatest inhibitors of mission success is not that there isn’t enough funding, or the challenging nature of the cause. It is the simple fact that teams struggle to work well together. What if conflict was the starting point for developing trust? What if it catalyzed a deeper, more meaningful understanding between team members? What if it was crucial for building stronger and more powerful organizations? Last of all, what if there were simple steps you could take to automatically help your teams communicate and work together more easily? This book shows you how.

Conflict Management: Leader's Guide

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Author :
Publisher : Lulu.com
ISBN 13 : 0359898637
Total Pages : 212 pages
Book Rating : 4.3/5 (598 download)

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Book Synopsis Conflict Management: Leader's Guide by : Paul Gerhardt

Download or read book Conflict Management: Leader's Guide written by Paul Gerhardt and published by Lulu.com. This book was released on 2019-09-04 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the best book on conflict management available! Based upon the latest research, this is perhaps the greatest tool ever developed to help leaders and employees of all-levels develop the best conflict management skills. Scholars agree that managing conflict can be a healthy way of illuminated new ideas and helping team members work better together to bring more efficiency creativity and effectiveness to the workplace. Just like leadership, conflict management is a skill anybody can acquire through both training program and experiences. Training program has the advantage of being able to address specific needs or circumstances in accordance to recognized potential problems in organizational life. This workbook breaks down key concepts in plain easy-to-read and easy-to-follow lessons to help you grow your leadership skills. Read the short lessons, reflect, and then build your skills by doing the short writing assignments at your own convenience.

Leading Through Conflict

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Publisher : Harvard Business Review Press
ISBN 13 : 1633690334
Total Pages : 288 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Leading Through Conflict by : Mark Gerzon

Download or read book Leading Through Conflict written by Mark Gerzon and published by Harvard Business Review Press. This book was released on 2006-05-08 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: As our world grows smaller, opportunities for conflict multiply. Ethnic, religious, political, and personal differences drive people apart—with potentially disastrous consequences—and it's the task of perceptive leaders to bring them together again World-renowned mediation expert Mark Gerzon argues that leaders have failed to rise to this challenge. Our organisations, schools, and governments remain filled with divisive dictators and everyday managers, instead of what he calls mediators—leaders who transform conflict so that everyone can move forward together. Through absorbing examples drawn from decades of work with organisational, political, and global conflicts of all kinds, Leading Through Conflict provides a powerful new framework for the leader as mediator, and outlines eight specific tools these leaders use to transform seemingly intractable differences into progress on deep-seated problems. Both practical and passionate, this book makes the tools of cross-border leaders accessible to anyone who wants to help create healthier companies, communities, and countries.

Leading Virtual Teams (HBR 20-Minute Manager Series)

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Publisher : Harvard Business Review Press
ISBN 13 : 1633691462
Total Pages : 144 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Leading Virtual Teams (HBR 20-Minute Manager Series) by : Harvard Business Review

Download or read book Leading Virtual Teams (HBR 20-Minute Manager Series) written by Harvard Business Review and published by Harvard Business Review Press. This book was released on 2016-07-12 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading any team involves managing people, technical oversight, and project administration, but leaders of virtual teams perform these functions from afar. Leading Virtual Teams walks you through the basics of: Connecting your people to each other--and to the team’s mission Surmounting language, distance, and technology barriers Identifying and using the right communication channels Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071743669
Total Pages : 240 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration by : Mary Scannell

Download or read book The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration written by Mary Scannell and published by McGraw Hill Professional. This book was released on 2010-05-28 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Harvard Business Review on Negotiation and Conflict Resolution

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Author :
Publisher : Harvard Business Review Press
ISBN 13 :
Total Pages : 246 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis Harvard Business Review on Negotiation and Conflict Resolution by :

Download or read book Harvard Business Review on Negotiation and Conflict Resolution written by and published by Harvard Business Review Press. This book was released on 2000 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading Minds and Landmark Ideas In An Easily Accessible Format From the preeminent thinkers whose work has defined an entire field to the rising stars who will redefine the way we think about business, The Harvard Business Review Paperback Series delivers the fundamental information today's professionals need to stay competitive in a fast-moving world. Managers at every level, and in every industry, must balance various working styles, build efficient management teams, and develop sharp negotiation skills to remain competitive. Harvard Business Review on Negotiation and Conflict Resolution offers a selection of the best thinking on negotiation practice and managing conflict in organizational settings. A Harvard Business Review Paperback.

Conflict Management and Leadership Development Using Mediation

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Publisher : IAP
ISBN 13 : 1648022618
Total Pages : 121 pages
Book Rating : 4.6/5 (48 download)

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Book Synopsis Conflict Management and Leadership Development Using Mediation by : Nance T Algert

Download or read book Conflict Management and Leadership Development Using Mediation written by Nance T Algert and published by IAP. This book was released on 2021-01-01 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict management is an overlooked area in leadership development. Mediation as an intervention method to use in conflict management can be productive for building leadership capacity and organizational development in higher education. Adults average five conflicts per day and people in titled leadership spend over two-thirds of their time engaged in managing conflict. This workbook offers conflict management strategies, models, and processes to support college and university personnel in recognizing and managing conflicts and how to build skill sets that can enhance effective communication and address conflicts.

Conflict Management for Managers

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Author :
Publisher : Rowman & Littlefield
ISBN 13 : 1538119943
Total Pages : 432 pages
Book Rating : 4.5/5 (381 download)

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Book Synopsis Conflict Management for Managers by : Susan S. Raines

Download or read book Conflict Management for Managers written by Susan S. Raines and published by Rowman & Littlefield. This book was released on 2019-07-26 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict Management for Managers is designed to equip managers with the skills and information they need to improve their handling of common disputes they face. Enhanced to facilitate your daily work, this updated edition incorporates a greater number of exercises that address conflicts with employees, customers, business partners and regulators.

From Discord to Harmony

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Publisher : IAP
ISBN 13 : 1641139862
Total Pages : 493 pages
Book Rating : 4.6/5 (411 download)

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Book Synopsis From Discord to Harmony by : LaVena Wilkin

Download or read book From Discord to Harmony written by LaVena Wilkin and published by IAP. This book was released on 2020-02-01 with total page 493 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflicts happen, and the workplace can be a cacophony for competing interests. Consider that organizational culture is an ensemble of shared values, beliefs, assumptions, perceptions, and norms. Organizations are not solos. They are an accompaniment of individuals, departments, and divisions, and each is competing for scarce resources. Measure in a little power imbalance and organizational political posturing. Then, scale in the fact that today’s managers are faced with diversity and cultural issues ranging from race and gender to individual ethnicity, principles, and philosophies, about which employees are more vocal. All this discord can strike a sharp note of dissonance. However, effective resolutions can change this discord to harmony. Consider that music is not a single note. Rather, it is the silence between the notes that makes beautiful music, and conflict is that silence. Unfortunately, conflict has a bad reputation, and it is often labeled as disagreement, fighting, or arguing that leads to stress, retaliation, and resentment. Some managers spend a disproportionate amount of their workdays dealing with conflicts. They have not learned what causes conflicts or how to productively manage them. As a result, they often avoid or force outcomes causing discord, fractured relationships, loss of productivity, and even lawsuits. Learning to fine tune inevitable conflicts will help managers orchestrate a more harmonious workplace. From Discord to Harmony: Making the Workplace Hum is largely evidence-based, and many of the chapters contain cutting-edge research by experts in their respective fields.

Conflict Management in the Workplace

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Publisher : How to Books
ISBN 13 : 9781845282479
Total Pages : 0 pages
Book Rating : 4.2/5 (824 download)

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Book Synopsis Conflict Management in the Workplace by : Shay McConnon

Download or read book Conflict Management in the Workplace written by Shay McConnon and published by How to Books. This book was released on 2008-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers an understanding of the nature of conflict and structures, which enable the reader to negotiate a solution.

HBR Guide to Dealing with Conflict (HBR Guide Series)

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Publisher : Harvard Business Review Press
ISBN 13 : 1633692167
Total Pages : 224 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR Guide to Dealing with Conflict (HBR Guide Series) by : Amy Gallo

Download or read book HBR Guide to Dealing with Conflict (HBR Guide Series) written by Amy Gallo and published by Harvard Business Review Press. This book was released on 2017-03-14 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Conflict Resolution for Managers and Leaders, Participants Workbook

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 078798812X
Total Pages : 115 pages
Book Rating : 4.7/5 (879 download)

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Book Synopsis Conflict Resolution for Managers and Leaders, Participants Workbook by : CDR Associates

Download or read book Conflict Resolution for Managers and Leaders, Participants Workbook written by CDR Associates and published by John Wiley & Sons. This book was released on 2007-07-16 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: CDR Associates’ training programs have been recognized throughout the world for their high-quality, effective, and innovative approaches to handling conflict in diverse workplace settings. Conflict Resolution for Managers and Leaders offers you a proven program that will help you learn the key concepts and skills in conflict management, negotiation, and dispute resolution. The Participant’s Workbook is designed to make you a better leader and manager by equipping you to address conflict with confidence. Conflict Resolution for Managers and Leaders is filled with information and interactive exercises to help you develop practical skills in a fun and engaging manner. This workbook contains the information you need to participate in the CDR training program. Although the comprehensive program consists of eight modules, your trainer may customize the session by using select modules.

From Conflict to Courage

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Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523000732
Total Pages : 221 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis From Conflict to Courage by : Marlene Chism

Download or read book From Conflict to Courage written by Marlene Chism and published by Berrett-Koehler Publishers. This book was released on 2022-05-03 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unresolved conflict is workplace kryptonite. Learn how to develop the mindset and skills to defuse disagreements, overcome division, and turn conflict into an opportunity for growth. Unresolved workplace conflict wastes time, increases stress, and negatively affects business outcomes. But conflict isn't the problem, mismanagement is. Leaders unintentionally mismanage conflict when they fall into patterns of what Marlene Chism calls “the Three As:” aggression, avoidance, and appeasing. “These coping mechanisms are ways human beings avoid the emotions that come with conflict, but in the end it's all avoidance,” says Chism. In this book she shows how to fearlessly deal with conflict head-on by expanding your conflict capacity. Conflict capacity is a combination of three elements. The foundation is the Inner Game—the leader's self-awareness, values, discernment, and emotional integrity. The Outer Game is the skills, tools, and communication techniques built on that foundation. Finally, there's Culture—the visible and invisible structures around you that can encourage or discourage conflict. Chism offers exercises, examples, and expert guidance on developing all three elements. Leaders will discover techniques to increase leadership clarity, identify obstacles, and reduce resistance. They'll develop powerful skills for dealing with high-conflict people and for initiating, engaging in, and staying with difficult conversations. Readers will learn that when they see conflict as a teacher, courageously face it, and continually work on transforming themselves, they can get the resolution they are seeking. They can change minds.

How to Resolve Conflict

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Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (469 download)

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Book Synopsis How to Resolve Conflict by : Phoebe A. Sheftel

Download or read book How to Resolve Conflict written by Phoebe A. Sheftel and published by . This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: