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Computer Support Specialists
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Book Synopsis A Guide to Computer User Support for Help Desk and Support Specialists by : Fred Beisse
Download or read book A Guide to Computer User Support for Help Desk and Support Specialists written by Fred Beisse and published by Cengage Learning. This book was released on 2009-09-16 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Download or read book IT Savvy written by Peter Weill and published by Harvard Business Press. This book was released on 2009-07-07 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digitization of business interactions and processes is advancing full bore. But in many organizations, returns from IT investments are flatlining, even as technology spending has skyrocketed. These challenges call for new levels of IT savvy: the ability of all managers-IT or non-IT-to transform their company's technology assets into operational efficiencies that boost margins. Companies with IT-savvy managers are 20 percent more profitable than their competitors. In IT Savvy, Peter Weill and Jeanne Ross-two of the world's foremost authorities on using IT in business-explain how non-IT executives can acquire this savvy. Concise and practical, the book describes the practices, competencies, and leadership skills non-IT managers need to succeed in the digital economy. You'll discover how to: -Define your firm's operating model-how IT can help you do business -Revamp your IT funding model to support your operating model -Build a digitized platform of business processes, IT systems, and data to execute on the model -Determine IT decision rights -Extract more business value from your IT assets Packed with examples and based on research into eighteen hundred organizations in more than sixty countries, IT Savvy is required reading for non-IT managers seeking to push their company's performance to new heights.
Book Synopsis Microcomputer Specialist by : National Learning Corporation
Download or read book Microcomputer Specialist written by National Learning Corporation and published by . This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Microcomputer Specialist Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam.
Book Synopsis Effective Help Desk Specialist Skills by : Darril Gibson
Download or read book Effective Help Desk Specialist Skills written by Darril Gibson and published by Pearson IT Certification. This book was released on 2014-10-27 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers both “soft” personal skills and “hard” technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology–and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you’ll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You’ll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: • How the modern help desk has evolved • Understanding your users’ needs, goals, and attitudes • Walking through the typical help desk call • Communicating well: listening actively and asking better questions • Improving interactions and handling difficult situations • Developing positive attitudes, and “owning” the problem • Managing your time and stress • Supporting computers, networks, smartphones, and tablets • Finding the technical product knowledge you need • Protecting the security of your users, information, and devices • Defining, diagnosing, and solving problems, step by step • Writing it up: from incident reports to documentation • Working in teams to meet the goals of the business • Using ITIL to improve the services you provide • Calculating help desk costs, benefits, value, and performance • Taking control of your support career Powerful features make it easier to learn about help desk careers! • Clear introductions describe the big ideas and show how they fit with what you’ve already learned • Specific chapter objectives tell you exactly what you need to learn • Key Terms lists help you identify important terms and a complete Glossary helps you understand them • Author’s Notes and On The Side features help you go deeper into the topic if you want to • Chapter Review tools and activities help you make sure you’ve learned the material Exclusive Mind Mapping activities! • Organize important ideas visually–in your mind, in your words • Learn more, remember more • Understand how different ideas fit together
Book Synopsis Unleashing the Power of IT by : Dan Roberts
Download or read book Unleashing the Power of IT written by Dan Roberts and published by John Wiley & Sons. This book was released on 2011-04-06 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Timely guidance for transforming IT into a strategic business partner Today's leaders are expected to reduce costs, increase productivity, drive innovation and help the business identify and pursue new business opportunities. Successful IT leaders will be the ones that become strategic business partners and decision influencers in their organizations. Unleashing the Power of IT describes in actionable detail, the new mindset, core skill set, and interpersonal tool set that are necessary for IT leaders to thrive in today's increasingly complex challenging business environment. Provides tangible, hard-hitting, real-world strategies, techniques and approaches that will immediately transform your IT workforce and culture Includes Top Ten lists of tips and techniques, proven frameworks and practical guidance to help you launch and sustain your IT culture change and professional development initiatives Addresses how to build a client-focused IT culture; move your organization from order takers to trusted business partners, market IT's value, lead change with confidence, manage projects and vendor relationships A special feature of this book includes a chapter profiling several world-class organizations that have implemented the principles in this book. Learn about the culture change challenges they overcame and benefit from their best practices and successes.
Download or read book Occupational Outlook Handbook written by and published by . This book was released on 2008 with total page 908 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Occupational Outlook Quarterly written by and published by . This book was released on 2001 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Occupational Outlook Handbook by : Us Dept of Labor
Download or read book Occupational Outlook Handbook written by Us Dept of Labor and published by Claitor's Law Books and Publishing. This book was released on 2008-02-06 with total page 708 pages. Available in PDF, EPUB and Kindle. Book excerpt: Career guidance, put out by the U. S. Department of Labor.
Author :Labor Dept. (U.S.), Bureau of Labor Statistics Publisher :Bureau of Labor Statistics ISBN 13 :9780160843174 Total Pages :900 pages Book Rating :4.8/5 (431 download)
Book Synopsis Occupational Outlook Handbook 2010-2011 (Paperback) by : Labor Dept. (U.S.), Bureau of Labor Statistics
Download or read book Occupational Outlook Handbook 2010-2011 (Paperback) written by Labor Dept. (U.S.), Bureau of Labor Statistics and published by Bureau of Labor Statistics. This book was released on 2010 with total page 900 pages. Available in PDF, EPUB and Kindle. Book excerpt: An important resource for employers, career counselors, and job seekers, this handbook contains current information on today's occupations and future hiring trends, and features detailed descriptions of more than 250 occupations. Find out what occupations entail their working conditions, the training and education needed for these positions, their earnings, and their advancement potential. Also includes summary information on 116 additional occupations.
Book Synopsis A Career in Customer Service and Tech Support by : Jeff Mapua
Download or read book A Career in Customer Service and Tech Support written by Jeff Mapua and published by The Rosen Publishing Group, Inc. This book was released on 2014-12-15 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: This resource provides information for tech-savvy readers about the ins-and-outs of customer service and technical support, including education requirements, job duties and skills, and how to get started in these fields. This practical guide reveals the best educational and experiential paths to a career and emphasizes the importance of professional networking. It also delves into the statistics most relevant to job-seekers in these fields, examining what the career market looks like long-term and what job-seekers must do to land the career that they want.
Download or read book The Top 100 written by Ferguson and published by Infobase Publishing. This book was released on 2008-11 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Career Opportunities in Library and Information Science by : T. Allan Taylor
Download or read book Career Opportunities in Library and Information Science written by T. Allan Taylor and published by Infobase Publishing. This book was released on 2009 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you're a student or a professionals ready for a career change, you'll find in this invaluable book everything you need to know to start an exciting career or alter the direction of your current career in library and/or information science. Features include a quick-reference Career Profile for each job summarizing its notable features, a Career Ladder illustrating frequent routes to and from the position described, and a comprehensive text pointing out special skills, education, training, and various associations relevant to each post. Appendixes list educational institutions, periodicals and directories, professional associations, and useful industry Web sites.
Book Synopsis Occupational outlook handbook, 2010-11 (Paperback) by :
Download or read book Occupational outlook handbook, 2010-11 (Paperback) written by and published by Government Printing Office. This book was released on with total page 900 pages. Available in PDF, EPUB and Kindle. Book excerpt: An important resource for employers, career counselors, and job seekers, this handbook contains current information on today's occupations and future hiring trends, and features detailed descriptions of more than 250 occupations. Find out what occupations entail their working conditions, the training and education needed for these positions, their earnings, and their advancement potential. Also includes summary information on 116 additional occupations.
Book Synopsis Career Opportunities in Science by : Susan Echaore-McDavid
Download or read book Career Opportunities in Science written by Susan Echaore-McDavid and published by Infobase Publishing. This book was released on 2010-04-21 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discusses more than ninety career possibilities in the field of science, including information on education, training, and salaries.
Book Synopsis Exploring Tech Careers, Fourth Edition, 2-Volume Set by : Ferguson
Download or read book Exploring Tech Careers, Fourth Edition, 2-Volume Set written by Ferguson and published by Infobase Publishing. This book was released on 2014-05-14 with total page 891 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for the previous edition:" ... highly recommended for high school, public, and academic libraries."
Download or read book Careers in Focus written by and published by Infobase Publishing. This book was released on 2009 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: For each position, the authors include a brief overview and its history. Discussions of education, certifications, or licensing required; a detailed job description; salary; and the future outlook are also supplied.
Book Synopsis Industrial Safety and Health for Administrative Services by : Charles D. Reese
Download or read book Industrial Safety and Health for Administrative Services written by Charles D. Reese and published by CRC Press. This book was released on 2008-10-24 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Industrial Safety and Health for Administrative Services constitutes a much-needed source for the identification and prevention of most of the injuries and illnesses occurring in the financial and information sectors. The text thoroughly explains the issues of office health management, major safety and electrical hazards, and emergency response to
