Author : Asian Development Bank
Publisher : Asian Development Bank
ISBN 13 : 9292547348
Total Pages : 289 pages
Book Rating : 4.2/5 (925 download)
Book Synopsis Complaint Handling in the Rehabilitation of Aceh and Nias by : Asian Development Bank
Download or read book Complaint Handling in the Rehabilitation of Aceh and Nias written by Asian Development Bank and published by Asian Development Bank. This book was released on 2010-10-01 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: An effective system for complaint handling is a key element of a good development project. This reader presents the experiences and lessons learned in handling complaints under the Asian Development Bank-assisted Earthquake and Tsunami Emergency Support Project in Indonesia, and similar initiatives supported by other organizations, in the rehabilitation of Aceh and Nias following the disasters there in December 2004 and March 2005. The book will contribute to capacity building for complaint handling within local governments in Aceh and Nias as well as provide a wider sharing of experiences within governments and nongovernment organizations in Indonesia and beyond. A summary of lessons and recommendations draws together common strands from the 18 papers presented.