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Communicating With Clients
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Book Synopsis Skills for Communicating with Patients by : Jonathan Silverman
Download or read book Skills for Communicating with Patients written by Jonathan Silverman and published by CRC Press. This book was released on 1998 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text and its companion, "Teaching and Learning Communication Skills in Medicine," provide a comprehensive approach to improving communication in medicine. Exploring in detail the specific skills of doctor-patient communication, the book provides evidence of the improvements that these skills can make in health outcomes and everday clinical practice.
Download or read book Rare Breed written by Sunny Bonnell and published by HarperCollins. This book was released on 2019-09-03 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: An unconventional business book for the rebels and misfits—the Rare Breeds—who don’t fit the traditional mold, offering an approach that’s anything but business as usual. “Brazen rant!” -- Seth Godin, New York Times bestselling author of This is Marketing and What to Do When It’s Your Turn In every job you’ve ever had, you’ve been judged, labeled, and made to feel like an outsider. Defiant. Dangerous. Different. A real pain-in-the-ass.The message? To be successful, you’ve got to fundamentally change. But what if -- instead of conforming -- you learned how to punch society’s codes in the nose, run like a hooligan through the corridors of entrenched power, and succeed -- not by grinding down your prickly parts, but by going all-in on who you really are? “A guide for strategic rebellion.” -- Mark Levy, founder of Levy Innovation and creator of Your Big Sexy Idea® Meet Sunny Bonnell and Ashleigh Hansberger, award-winning global brand consultants, founders of Motto, and authors of Rare Breed: A Guide to Success for the Defiant, Dangerous, and Different. In this book, you’ll come face-to-face with seven controversial virtues that are typically seen as ladder-burning, career-ending personality traits that – convention says -- keep mavericks, oddballs, and visionaries like you from getting along, getting buy-in, and getting ahead. “A beautiful reminder that you are not alone.” -- Charlamagne Tha God, New York Times bestselling author of Black Privilege Sunny and Ashleigh provide singular insight into how you can flip the script and turn your so-called “vices” into your virtues, transforming your most “undesirable” flaws into the high-octane fuel of your success. In a world that wants to own you, you’ll finally learn how to own yourself, through embracing all your parts – not just the pretty ones. College dropouts and social misfits Sunny and Ashleigh provide front-row seats to their own counterintuitive rise from broke-ass outsiders to brand consultants for iconic brands. Success, they show you, is no longer the sole purview of the Harvard MBA graduate. Your ticket to ride resides within the side of you that’s disorderly, independent, and rogue. Deep down, you’ve always been the kid to point out when the emperor has no clothes. Yet, time and time again you’ve been faced with the consequences of deviating from social expectations. This is a new conversation for a new era. What would happen if, starting today, you walked away from the sheeple? What could you build?
Book Synopsis The Customer Communication Formula by : Charlotte Purvis
Download or read book The Customer Communication Formula written by Charlotte Purvis and published by Write Way Publishing Company. This book was released on 2020-12-11 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Tried, True, and Tested Formula to Increase Customer Satisfaction and Boost Your Brand One conversation with a client changed everything for the author, Charlotte Purvis: "We do not want the people answering the phones to sound like they are just sitting around at home talking to their family and friends." That statement was the catalyst for Charlotte Purvis to develop the 3-F Customer Communication Formula. Friendly + Formal + Focused = Customer Service Success This Formula helped her clients create an environment where Customer Service Professionals (CSPs) spoke in a manner that customers would know they were contacting a Best-in-Class Contact Center, instead of someone sitting at home chatting on the phone with their family and friends. That conversation with the client was over 20 years ago, and since then Charlotte Purvis has coached and trained hundreds of Customer Service Professionals using her 3-F Customer Service Formula. As a result, literally millions of customers have benefited from the service they've received based on this formula. "Customer Service Professionals" include advisors, agents, consultants, assistants, specialists, representatives, coordinators, sales enrollment specialists, and basically anyone who communicates with customers. In a world that is becoming increasingly more competitive, when anyone can start a business with a website and a product idea, and when more customers are buying online than ever before, outstanding customer service will set you apart from your competition. There is no question that investing in improving your customer service will pay dividends in the long term. This book is for Customer Service Professionals, Corporate Leaders, Small Business Owners, Faith Community Leaders, Managers, Supervisors, Trainers, Coaches, Subject Matter Experts, Government Agencies, Non-profit Organizations, and anyone interested in customer communication and customer service success. Here's some of what you will discover in this book: Three key words that Customer Service Professionals and Leaders need to know-and that have been successfully used to assist millions of customers. The Three Phases of Customer Interactions-Connection, Conversation, and Closure-and how to apply the 3-F Formula to each phase. How to speak the language of customer service, manage challenging situations, and offer each customer an excellent experience. 10 Statements Every Organization Needs in order to develop a custom approach to Customer Service. How to provide Extreme Customer Service, especially during a global crisis. Success Stories about how the 3-F Customer Communication Formula has helped clients reach and exceed their customer service goals. The Charlotte Purvis Story about how she took lessons learned in her beloved Tuscaloosa, Alabama, and from her years of client engagements to develop a formula that not only benefits customers but also helps her clients advance in their personal and professional lives. And More! This book is really two books in one. Part 1 is for Customer Service Professionals (CSPs) and part 2 is for Customer Service Leaders. Lots of CSPs move on to roles of additional leadership and this book prepares them for that next level. If you're ready to start looking at the world through the eyes of your customers and take your business to the next level by delivering the best-in-class customer service, then click the BUY NOW button and let's take this journey together.
Book Synopsis Effective Communication with Customers and Clients by : Gwyn
Download or read book Effective Communication with Customers and Clients written by Gwyn and published by Thomson South-Western. This book was released on 1992-05-30 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook presents the essentials of personal communication skills that focus on the customer's point of view and good on-the-job communication.
Author :Agency for Instructional Technology Publisher :South Western Educational Publishing ISBN 13 :9780538433389 Total Pages :100 pages Book Rating :4.4/5 (333 download)
Book Synopsis Communicating with Customers by : Agency for Instructional Technology
Download or read book Communicating with Customers written by Agency for Instructional Technology and published by South Western Educational Publishing. This book was released on 2001-10-09 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communicating With Customers emphasizes the communication skills necessary for providing excellent customer service. Communicating effectively to exceed customers' expectations is critical to the success and reputation of companies and their employees. This text demonstrates the importance of customer service; identify customer needs; communicate effectively with customers in person, over the telephone, or over the Internet; and effectively handle customer complaints. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research. Learner's guide (required) contains 10 workshops highlighting key workplace communication topics, special features, appropriate literature selections, Internet connections and project-based exercises.
Book Synopsis Communicating at Work by : Tony Alessandra
Download or read book Communicating at Work written by Tony Alessandra and published by Simon and Schuster. This book was released on 1993-08-16 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's competitive workplace, your ability to communicate is your most important business skill. This valuable handbook to better business communication can help you develop the skills you need to succeed. Using real-life examples, it offers practical, easy-to-use instruction in writing effective memos and reports, making memorable presentations, and leading productive meetings. It also introduces key telephone skills, shows you how to interpret body language and personal communication styles -- and teaches you the critical listening and questioning skills you need to get ahead. Whether you're a top manager trying to lead a large organization or one of the millions of people who actually get the work done, Communicating at Work can help you be more effective, get more of what you want out of work, and improve your chances for success.
Book Synopsis Connecting with Your Client by : Noelle C. Nelson
Download or read book Connecting with Your Client written by Noelle C. Nelson and published by . This book was released on 2015-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Connecting with Clients by : Paul Cowan
Download or read book Connecting with Clients written by Paul Cowan and published by Harriman House Limited. This book was released on 2021-03-30 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: CLIENT RELATIONSHIPS Finding some clients difficult to understand? Confused when they say one thing but mean another? Need better, more useful feedback? Sometimes feel on the back-foot? Have trouble managing client expectations? Wonder why they seem impossible to please? Concerned about being blind-sided by unexpected client loss? THIS BOOK IS YOUR LIFELINE Connecting with Clients contains new ideas derived from the world’s leading relationship experts Insights from over 500,000 pieces of client feedback worldwide With tips and guidance from an adman, organisational change agent, couples’ counsellor and co-founder of The Client Relationship Consultancy Dip into short chapters and discover a valuable insight on every page REJUVENATE YOUR CLIENT RELATIONSHIPS With the help of this book, you will be able to: Evaluate your client relationships and diagnose issues Recognise your part in a problem Obtain useful and clear feedback Understand, relate to and communicate with your clients Manage yourself and your team members Get the best from your clients so that they get the best from you CONNECTING WITH CLIENTS WILL SAVE YOU TIME, EFFORT AND MONEY AND MAKE LIFE MORE ENJOYABLE.
Book Synopsis Client Science by : Marjorie Corman Aaron
Download or read book Client Science written by Marjorie Corman Aaron and published by Oxford University Press. This book was released on 2012-05-04 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lawyers know that client counseling can be the most challenging part of legal practice. Clients question and often resist the complexities and uncertainties inherent in law and legal process. Honest advice from the lawyer can make a client doubt his or her allegiance and zeal. Client backlash may be directed at the lawyer who communicates bad news. Thus, the lawyer may feel torn between the obligation to clearly inform a client about weaknesses in legal positions and fear of damaging the client relationship. Too often, the lawyer struggles to counsel a particularly difficult client, but to no avail. Client Science is written to provide insight and advice to lawyers on how to more effectively communicate with their clients with regard to legal realities and difficult decisions. It will help lawyers with the always-difficult task of delivering "bad news," which will result in better-informed and thus more satisfied clients. The book explains applicable social science research and insights and translates them into plain language relevant to legal practice and client counseling. Marjorie Corman Aaron offers specific suggestions related to a lawyer's ordering, timing, phrasing, and type of explanation, as well as style adjustments for the lawyer's voice, gesture, and body position, all to impact client counseling and to improve the lawyer-client relationship.
Book Synopsis How To Communicate With Clients by : Irving Demonett
Download or read book How To Communicate With Clients written by Irving Demonett and published by . This book was released on 2021-07-08 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you want to understand how to use words exactly when communicating, then this book is for you. Through this book, you will explore the exact language to use that converts prospects into clients. When you select the right words, people respond positively. They're open, inquisitive, and interested. Utter the wrong words and they pull back, shut down, and drift from the conversation or presentation. All along the sales cycle, from prospecting to follow-up to close, using the right words and approach gives the winning edge to you, business owners, and marketing professionals who are building a client base.
Book Synopsis Communicating with Customers by : Patrick Forsyth
Download or read book Communicating with Customers written by Patrick Forsyth and published by Orion Publishing Company. This book was released on 1999 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective communication is essential for a successful business, and this toolkit aims to offer guidance for those concerned with marketing, sales and customer care. It explores every angle of communicating with customers and clients, from building relationships with clients, to handling complaints.
Book Synopsis Connecting with Your Client by : Noelle C. Nelson
Download or read book Connecting with Your Client written by Noelle C. Nelson and published by Section of Law Practice Management. This book was released on 1996 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: An exploration of how improved communications can enhance client relations in legal practice. Using exercises and case studies, it reveals ways to: project attentiveness and caring; create a rapport that builds trust; become a client-centred advocate; handle difficult clients; and more.
Book Synopsis Connecting with Clients by : Dana Durrance
Download or read book Connecting with Clients written by Dana Durrance and published by American Animal Hosp Assoc. This book was released on 2009 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: Laurel Lagoni's name appears first on the earlier ed.
Book Synopsis Nurse-client Communication by : Deborah Antai-Otong
Download or read book Nurse-client Communication written by Deborah Antai-Otong and published by Jones & Bartlett Learning. This book was released on 2007 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nurse-Client Communication presents an overview of effective communication and its influence on therapeutic relationships across the life span. Nursing students, novice, and experienced nurses will find this unique book refreshing, informative, and essential in working with clients, families, and professional colleagues in various practice settings. In addition, this text focuses on the impact of culture, ethnicity, and the impact of the nurse's own culture on communication, empathy, and understanding.
Book Synopsis Connecting with Clients by : Laurel Lagoni
Download or read book Connecting with Clients written by Laurel Lagoni and published by American Animal Hospital Association. This book was released on 1998 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Compassionate Geek by : Don R. Crawley
Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
Book Synopsis Skills for Communicating with Patients by : Jonathan Silverman
Download or read book Skills for Communicating with Patients written by Jonathan Silverman and published by CRC Press. This book was released on 2016-03-09 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: Skills for Communicating with Patients, Third Edition is one of two companion books on improving communication in medicine, which together provide a comprehensive approach to teaching and learning communication skills throughout all levels of medical education in both specialist and family medicine. Since their publication, the first edition of thi
