Closing The Service Gap

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Closing the Service Gap

Author : Benjamin Laker
Publisher : Pearson UK
ISBN 13 : 1292444371
Total Pages : 271 pages
Book Rating : 4.2/5 (924 download)

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Book Synopsis Closing the Service Gap by : Benjamin Laker

Download or read book Closing the Service Gap written by Benjamin Laker and published by Pearson UK. This book was released on 2023-04-07 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: How connected are your customers, employees and organisation? As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and organisation. Following in the footsteps of some of the world’s largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders – the customers, employees and the organisation – and deliver value to each in turn. This model is best recognised as ‘RenDanHeyi’, a Chinese term that means ‘each employee’ (Ren), ‘the needs of each customer’ (Dan) and ‘the connection between the two’ (Heyi). With practical steps, tips and case studies, this book helps you to build and implement a strategy to close the service gap in your organisation: Understand how to use the RenDanHeyi model to connect your employees, customers, and organisation. Use new or existing technology to link customer expectations to employee activities, and craft job roles and workforce planning strategy around customer needs. Create a connected organisation that generates sustainable and scalable revenue for the business. Transform your leadership from one that delegates to one that empowers and enables employees.

Raising the Bar and Closing the Gap

Author : Richard DuFour
Publisher : Solution Tree Press
ISBN 13 : 1935542397
Total Pages : 72 pages
Book Rating : 4.9/5 (355 download)

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Book Synopsis Raising the Bar and Closing the Gap by : Richard DuFour

Download or read book Raising the Bar and Closing the Gap written by Richard DuFour and published by Solution Tree Press. This book was released on 2010-04-01 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: This expansion of Whatever It Takes sharpens the focus on the pyramid of interventions strategy. The authors examine case studies of schools and districts across North America to illustrate how PLC at WorkTM is a sustainable and transferable process that ensures struggling students get the support they need to achieve. They address how to enrich and extend the learning of proficient students and explain how PLC intervention processes align with RTI legislation.

Closing the Communication Gap

Author : H. James Harrington
Publisher : CRC Press
ISBN 13 : 1466574895
Total Pages : 300 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Closing the Communication Gap by : H. James Harrington

Download or read book Closing the Communication Gap written by H. James Harrington and published by CRC Press. This book was released on 2017-08-21 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improved communication in business means higher profits. Improved communication in government means happier citizens. Improved communication in healthcare means quicker recoveries, fewer lawsuits, and happier nurses and patients.Closing the Communication Gap can help readers improve communication by closing the gap between what the communicator mea

Closing the Service Gap

Author : Benjamin Laker
Publisher : FT PUBLISHING INTERNATIONAL
ISBN 13 : 9781292444352
Total Pages : 0 pages
Book Rating : 4.4/5 (443 download)

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Book Synopsis Closing the Service Gap by : Benjamin Laker

Download or read book Closing the Service Gap written by Benjamin Laker and published by FT PUBLISHING INTERNATIONAL. This book was released on 2023 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: How connected are your customers, employees and organisation? As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and organisation. Following in the footsteps of some of the world's largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders - the customers, employees and the organisation - and deliver value to each in turn. This model is best recognised as 'RenDanHeyi', a Chinese term that means 'each employee' (Ren), 'the needs of each customer' (Dan) and 'the connection between the two' (Heyi). With practical steps, tips and case studies, this book helps you to build and implement a strategy to close the service gap in your organisation: Understand how to use the RenDanHeyi model to connect your employees, customers, and organisation. Use new or existing technology to link customer expectations to employee activities, and craft job roles and workforce planning strategy around customer needs. Create a connected organisation that generates sustainable and scalable revenue for the business. Transform your leadership from one that delegates to one that empowers and enables employees.

Gap Selling

Author : Keenan
Publisher : Sales Guy Publishing
ISBN 13 : 9781732891029
Total Pages : 262 pages
Book Rating : 4.8/5 (91 download)

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Book Synopsis Gap Selling by : Keenan

Download or read book Gap Selling written by Keenan and published by Sales Guy Publishing. This book was released on 2019-11-05 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: People don't buy from people they like. No! Your buyer doesn't care about you or your product or service. It's not your job to overcome objections, it's your buyer's. Closing isn't a skill of good salespeople; it's the skill of weak salespeople. Price isn't the main reason salespeople lose the sale. Gap Selling shreds traditional and closely held sales beliefs that have been hurting salespeople for decades. For years, salespeople have embraced a myriad of sales tactics and belief systems that have unknowingly created many of the issues they have been trying to avoid such as: long sales cycles, price objections, no decision, prospects going dark, last minute feature requests, and more. Success at sales requires more than a set of tactics. Salespeople need to understand the game of sales, how sales works, and what the buyer is going through in order to make the decision to buy (change) or not to buy (not change). Gap Selling is a game-changing book designed to raise the sales IQ of selling organizations around the world. In his unapologetic and irreverent style, Keenan breaks down the tired old sales myths causing today's frustrating sales issues, to highlight a deceptively powerful new way to connect with buyers. Today's sales world is littered with glorified order takers, beholden to a frustrated buyer, unable to influence the sale and create value. Gap Selling flips the script and creates salespeople with immense influence at every stage of the buying process, capable of impacting the sales metrics that matter: Shorter Sales Cycles Increased Revenue Elevated Deal Values Higher Win Rates Fewer No Decisions More Leads And Happier Buyers Gap Selling elevates the sales world's selling IQ and turns sales order takers into sales influencers.

Closing the Gap

Author : Sean O'Shea
Publisher :
ISBN 13 : 9780692987285
Total Pages : pages
Book Rating : 4.9/5 (872 download)

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Book Synopsis Closing the Gap by : Sean O'Shea

Download or read book Closing the Gap written by Sean O'Shea and published by . This book was released on 2017-12 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Closing the Execution Gap

Author : Richard Lepsinger
Publisher : John Wiley & Sons
ISBN 13 : 0470636742
Total Pages : 256 pages
Book Rating : 4.4/5 (76 download)

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Book Synopsis Closing the Execution Gap by : Richard Lepsinger

Download or read book Closing the Execution Gap written by Richard Lepsinger and published by John Wiley & Sons. This book was released on 2010-05-11 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: CLOSING THE EXECUTION GAP Once upon a time strategy was king. Leaders immersed themselves in the matter of planning how best to achieve their company's goals. The subject dominated the attention of senior executives and the writings of consultants and management gurus. Experts of various stripes weighed in on how to put strategic planning processes in place and transform employees at all levels into strategic thinkers. Naturally, leaders assumed all this strategizing would pay off. And yet, for too many organizations the promised results never came to pass. Quite simply, they couldn't execute. Now, the business world has shifted its focus to the consistent delivery of results. If an organization can't execute its plans and initiatives, nothing else matters: not the most solid, well thought-out strategy, not the most innovative business model, not even technological breakthroughs that could transform an industry. As it turns out, the "conventional wisdom" about what it takes to implement strategy and deliver results isn't all that wise. So what really differentiates the companies that are able to get things done day-to-day and deliver consistent results? The answer is found in the pages of Richard Lepsinger's ground-breaking book, Closing the Execution Gap. Based on extensive research and years of practical experience, the book outlines five prerequisites for effective execution and five "Bridges" that differentiate companies that do it best. It also describes six "Bridge Builders" leaders at all levels can use to close the execution gap in their company or team and help people get things done. Specifically, it addresses: What really gets in the way of getting things done—for individuals, teams and entire companies What leaders can do to enhance their organization's ability to close the execution gap and achieve solid business results What it takes to consistently execute plans and initiatives at a day-to-day operational level The book features many case studies of companies that have a track record of effective execution (Hewlett-Packard, Costco, Procter & Gamble) and those who have struggled with closing the gap between creating a vision and delivering results (Dell, American Airlines, GM). As the business world becomes more competitive and less forgiving, execution matters more than ever. This is a book for the times we live in—and one that for many companies could mean the difference between success and failure.

Managing Service Quality

Author : Paul Kunst
Publisher :
ISBN 13 :
Total Pages : 204 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis Managing Service Quality by : Paul Kunst

Download or read book Managing Service Quality written by Paul Kunst and published by . This book was released on 1995 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Closing the Opportunity Gap

Author : Vijay Pendakur
Publisher : Taylor & Francis
ISBN 13 : 1000980758
Total Pages : 182 pages
Book Rating : 4.0/5 (9 download)

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Book Synopsis Closing the Opportunity Gap by : Vijay Pendakur

Download or read book Closing the Opportunity Gap written by Vijay Pendakur and published by Taylor & Francis. This book was released on 2023-07-03 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a novel and proven approach to the retention and success of underrepresented students. It advocates a strategic approach through which an institution sets clear goals and metrics and integrates the identity support work of cultural / diversity centers with skill building through cohort activities, enabling students to successfully navigate college, graduate on time and transition to the world of work. Underlying the process is an intersectional and identity-conscious, rather than identity-centered, framework that addresses the complexity of students’ assets and needs as they encounter the unfamiliar terrain of college.In the current landscape of higher education, colleges and universities normally divide their efforts between departments and programs that explicitly work on developing students’ identities and separate departments or programs that work on retaining and graduating higher-risk students. This book contends that the gap between cultural/diversity centers and institutional retention efforts is both a missed opportunity and one that perpetuates the opportunity gap between students of color and low-income students and their peers.Identity-consciousness, the central framework of this book, differs from an identity-centric approach where the identity itself is the focus of the intervention. For example, a Latino men’s program can be developed as an identity-centered initiative if the outcomes of the program are all tied to a deeper or more complex understanding of one’s Latino-ness and/or masculinity. Alternately, this same program can be an identity-conscious student success program if it is designed from the ground up with the students’ racial and gender identities in mind, but the intended outcomes are tied to student success, such as term-to-term credit completion, yearly persistence, engagement in high-impact practices, or timely graduation.Following the introductory chapter focused on framing how we understand risk and success in the academy, the remaining chapters present programmatic interventions that have been tested and found effective for students of color, working class college students, and first-generation students. Each chapter opens with a student story to frame the problem, outlines the key research that informs the program, and offers sufficient descriptive information for staff or faculty considering implementing a similar identity-conscious intervention on their campus. The chapters conclude with a discussion of assessment, and suggested “Action Items” as starting points.

The Good Dog Way

Author : Sean O'Shea
Publisher :
ISBN 13 : 9781736066317
Total Pages : pages
Book Rating : 4.0/5 (663 download)

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Book Synopsis The Good Dog Way by : Sean O'Shea

Download or read book The Good Dog Way written by Sean O'Shea and published by . This book was released on 2020-12-21 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Closing the RTI Gap

Author : Donna Walker-Tileston
Publisher : Solution Tree Press
ISBN 13 : 1935543482
Total Pages : 160 pages
Book Rating : 4.9/5 (355 download)

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Book Synopsis Closing the RTI Gap by : Donna Walker-Tileston

Download or read book Closing the RTI Gap written by Donna Walker-Tileston and published by Solution Tree Press. This book was released on 2010-10-01 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: All children should have equal access to highly qualified teachers, a strong curriculum, and research-based instructional methods. Understand why RTI is so important and how to achieve successful implementation in your school. Get a clear understanding of poverty and culture, and learn how RTI can close achievement gaps related to these issues. Examine the critical planning phase of RTI, and preview common pitfalls of implementation.

Closing the School Discipline Gap

Author : Daniel J. Losen
Publisher : Teachers College Press
ISBN 13 : 0807773492
Total Pages : 286 pages
Book Rating : 4.8/5 (77 download)

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Book Synopsis Closing the School Discipline Gap by : Daniel J. Losen

Download or read book Closing the School Discipline Gap written by Daniel J. Losen and published by Teachers College Press. This book was released on 2015 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Educators remove over 3.45 million students from school annually for disciplinary reasons, despite strong evidence that school suspension policies are harmful to students. The research presented in this volume demonstrates that disciplinary policies and practices that schools control directly exacerbate today's profound inequities in educational opportunity and outcomes. Part I explores how suspensions flow along the lines of race, gender, and disability status. Part II examines potential remedies that show great promise, including a district-wide approach in Cleveland, Ohio, aimed at social and emotional learning strategies. Closing the School Discipline Gap is a call for action that focuses on an area in which public schools can and should make powerful improvements, in a relatively short period of time. Contributors include Robert Balfanz, Jamilia Blake, Dewey Cornell, Jeremy D. Finn, Thalia González, Anne Gregory, Daniel J. Losen, David M. Osher, Russell J. Skiba, Ivory A. Toldson “Closing the School Discipline Gap can make an enormous difference in reducing disciplinary exclusions across the country. This book not only exposes unsound practices and their disparate impact on the historically disadvantaged, but provides educators, policymakers, and community advocates with an array of remedies that are proven effective or hold great promise. Educators, communities, and students alike can benefit from the promising interventions and well-grounded recommendations.” —Linda Darling-Hammond, Charles E. Ducommun Professor of Education, Stanford University “For over four decades school discipline policies and practices in too many places have pushed children out of school, especially children of color. Closing the School Discipline Gap shows that adults have the power—and responsibility—to change school climates to better meet the needs of children. This volume is a call to action for policymakers, educators, parents, and students.” —Marian Wright Edelman, president, Children’s Defense Fund

Closing the Opportunity Gap

Author : Prudence L. Carter
Publisher : Oxford University Press
ISBN 13 : 0199983003
Total Pages : 272 pages
Book Rating : 4.1/5 (999 download)

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Book Synopsis Closing the Opportunity Gap by : Prudence L. Carter

Download or read book Closing the Opportunity Gap written by Prudence L. Carter and published by Oxford University Press. This book was released on 2013-04-26 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: While the achievement gap has dominated policy discussions over the past two decades, relatively little attention has been paid to a gap even more at odds with American ideals: the opportunity gap. Opportunity and achievement, while inextricably connected, are very different goals. Every American will not go to college, but every American should be given a fair chance to be prepared for college. In communities across the U.S., children lack the crucial resources and opportunities, inside and outside of schools that they need if they are to reach their potential. Closing the Opportunity Gap offers accessible, research-based essays written by top experts who highlight the discrepancies that exist in our public schools, focusing on how policy decisions and life circumstances conspire to create the "opportunity gap" that leads inexorably to stark achievement gaps. They also describe sensible policies grounded in evidence that can restore and enhance opportunities. Moving beyond conventional academic discourse, Closing the Opportunity Gap will spark vital new conversations about what schools, parents, educators, and policymakers can and should do to give all children a fair chance to thrive.

Bridging the Gap Between Practice and Research

Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309173922
Total Pages : 286 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Bridging the Gap Between Practice and Research by : Institute of Medicine

Download or read book Bridging the Gap Between Practice and Research written by Institute of Medicine and published by National Academies Press. This book was released on 1998-08-11 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, most substance abuse treatment is administered by community-based organizations. If providers could readily incorporate the most recent advances in understanding the mechanisms of addiction and treatment, the treatment would be much more effective and efficient. The gap between research findings and everyday treatment practice represents an enormous missed opportunity at this exciting time in this field. Informed by real-life experiences in addiction treatment including workshops and site visits, Bridging the Gap Between Practice and Research examines why research remains remote from treatment and makes specific recommendations to community providers, federal and state agencies, and other decision-makers. The book outlines concrete strategies for building and disseminating knowledge about addiction; for linking research, policy development, and everyday treatment implementation; and for helping drug treatment consumers become more informed advocates. In candid language, the committee discusses the policy barriers and the human attitudesâ€"the stigma, suspicion, and skepticismâ€"that often hinder progress in addiction treatment. The book identifies the obstacles to effective collaboration among the research, treatment, and policy sectors; evaluates models to address these barriers; and looks in detail at the issue from the perspective of the community-based provider and the researcher.

Closing the Food Gap

Author : Mark Winne
Publisher : Beacon Press
ISBN 13 : 0807047317
Total Pages : 184 pages
Book Rating : 4.8/5 (7 download)

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Book Synopsis Closing the Food Gap by : Mark Winne

Download or read book Closing the Food Gap written by Mark Winne and published by Beacon Press. This book was released on 2009-01-01 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: This powerful call to arms offers a realistic vision for getting locally produced, healthy food onto everyone’s table, “[blending] a passion for sustainable living with compassion for the poor” (Dr. Jane Goodall) In Closing the Food Gap, food activist and journalist Mark Winne poses questions too often overlooked in our current conversations around food: What about those people who are not financially able to make conscientious choices about where and how to get food? And in a time of rising rates of both diabetes and obesity, what can we do to make healthier foods available for everyone? To address these questions, Winne tells the story of how America’s food gap has widened since the 1960s, when domestic poverty was “rediscovered,” and how communities have responded with a slew of strategies and methods to narrow the gap, including community gardens, food banks, and farmers’ markets. The story, however, is not only about hunger in the land of plenty and the organized efforts to reduce it; it is also about doing that work against a backdrop of ever-growing American food affluence and gastronomical expectations. With the popularity of Whole Foods and increasingly common community-supported agriculture (CSA), wherein subscribers pay a farm so they can have fresh produce regularly, the demand for fresh food is rising in one population as fast as rates of obesity and diabetes are rising in another. Over the last three decades, Winne has found a way to connect impoverished communities experiencing these health problems with the benefits of CSAs and farmers’ markets; in Closing the Food Gap, he explains how he came to his conclusions. With tragically comic stories from his many years running a model food organization, the Hartford Food System in Connecticut, alongside fascinating profiles of activists and organizations in communities across the country, Winne addresses head-on the struggles to improve food access for all of us, regardless of income level.

EBK: Services Marketing: Integrating Customer Service Across the Firm 4e

Author : Alan Wilson
Publisher : McGraw Hill
ISBN 13 : 1526847817
Total Pages : 539 pages
Book Rating : 4.5/5 (268 download)

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Book Synopsis EBK: Services Marketing: Integrating Customer Service Across the Firm 4e by : Alan Wilson

Download or read book EBK: Services Marketing: Integrating Customer Service Across the Firm 4e written by Alan Wilson and published by McGraw Hill. This book was released on 2020-10-07 with total page 539 pages. Available in PDF, EPUB and Kindle. Book excerpt: Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success. In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research, and using up-todate and topical examples, the book focuses on the development of customer relationships through service, outlining the core concepts and theories in services marketing today. New and updated material in this new edition includes: • New content related to human resource strategies, including coverage of the role of robots and chatbots for delivering customer-focused services. • New coverage on listening to customers through research, big data, netnography and monitoring user-generated content. • Increased technology, social media and digital coverage throughout the text, including the delivery of services using mobile and digital platforms, as well as through the Internet of Things. • Brand new examples and case studies added from global and innovative companies including Turkish Airlines, Volvo, EasyJet and McDonalds. Available with McGraw-Hill’s Connect®, the well-established online learning platform, which features our award-winning adaptive reading experience as well as resources to help faculty and institutions improve student outcomes and course delivery efficiency.

Closing the Gap

Author : Tshilidzi Marwala
Publisher : Pan Macmillan South africa
ISBN 13 : 1770108149
Total Pages : 225 pages
Book Rating : 4.7/5 (71 download)

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Book Synopsis Closing the Gap by : Tshilidzi Marwala

Download or read book Closing the Gap written by Tshilidzi Marwala and published by Pan Macmillan South africa. This book was released on 2022-08-01 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: UPDATED EDITION ‘A holistic take on AI from an African perspective, Closing the Gap joins the dots on deploying AI efficiently into everyday business and life.’ – RENUKA METHIL, editor of Forbes Africa ‘This book simplifies complex concepts through relatable stories and awakens fellow Africans to the opportunities ushered in by the 4IR. Closing the Gapmust occupy our waking times.’ – MTETO NYATI, chief executive of Altron Closing the Gap is an accessible overview of the fourth industrial revolution (4IR) and the impact it is set to have on various sectors in South Africa and Africa. It explores the previous industrial revolutions that have led up to this point and outlines what South Africa’s position has been through each one. With a focus on artificial intelligence as a core concept in understanding the 4IR, this book uses familiar concepts to explain artificial intelligence, how it works and how it can be used in banking, mining, medicine and many other fields. Written from an African perspective, Closing the Gap addresses the challenges and fears around the 4IR by pointing to the opportunities presented by new technologies and outlining some of the challenges and successes to date.