Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
Clients Consumers Or Citizens
Download Clients Consumers Or Citizens full books in PDF, epub, and Kindle. Read online Clients Consumers Or Citizens ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Book Synopsis Clients, Consumers Or Citizens? by : Bob Hudson
Download or read book Clients, Consumers Or Citizens? written by Bob Hudson and published by Policy Press. This book was released on 2021-06-21 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Adult social care was the first major social policy domain in England to be transferred from the state to the market. This book meticulously charts this shift, challenges the dominant market paradigm, explores alternative models for a post-Covid-19 future and locates the debate within the wider political thinking and policy change literature.
Book Synopsis Clients, Consumers or Citizens? by : Bob Hudson
Download or read book Clients, Consumers or Citizens? written by Bob Hudson and published by Policy Press. This book was released on 2021-06-21 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Adult social care was the first major social policy domain in England to be transferred from the state to the market. There is now a forty-year period to look back at to consider the thinking behind the strategy, the impacts on commissioners and providers of care, on the care workforce and on those who use care and support services. In this book, Bob Hudson meticulously charts these shifts. He challenges the dominant market paradigm, explores alternative models for a post-Covid-19 future and locates the debate within the wider literature on political thinking and policy change.
Book Synopsis Consumers and Citizens by : Néstor García Canclini
Download or read book Consumers and Citizens written by Néstor García Canclini and published by U of Minnesota Press. This book was released on 2001 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nestor Garcia Canclini, the best-known and most innovative cultural studies scholar in Latin America, maps the critical effects of urban sprawl, global media, and commodity markets on citizens. The complex results mean not only a shrinkage of certain traditional rights (particularly those of the welfare or client state) but also indicate new openings for expanding citizenship.
Book Synopsis Citizen, Customer, Partner by : John Clayton Thomas
Download or read book Citizen, Customer, Partner written by John Clayton Thomas and published by Routledge. This book was released on 2014-12-18 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.
Book Synopsis The consumer in public services by : Simmons, Richard
Download or read book The consumer in public services written by Simmons, Richard and published by Policy Press. This book was released on 2009-04-15 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the consumer and that it is not easy to categorise users in particular environments. Drawing on empirical research, The consumer in public services critiques established assumptions surrounding citizenship and consumption. Choice may grab the policy headlines but other essential values are revealed as important throughout the book. One issue concerns the 'subjects' of consumerism, or who it is that presents themselves when they come to use public services. Another concerns consumer 'mechanisms', or the ways that public services try to relate to these people. Bringing these issues together for the first time, with cutting-edge contributions from a range of leading researchers, the message is that today's public services must learn to cope with a differentiated public. This book will be of interest to scholars and students in the fields of social policy and public administration. It will also appeal to policy-makers leading 'user-focused' public service reforms, as well as those responsible for implementing such reforms at the frontline of modern public services.
Book Synopsis Defusing Hostile Customers Workbook by : Robert Bacal
Download or read book Defusing Hostile Customers Workbook written by Robert Bacal and published by Bacal & Associates. This book was released on 1998 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Consumer in Public Services by : Ian Greener
Download or read book The Consumer in Public Services written by Ian Greener and published by Policy Press. This book was released on 2009-04-15 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.
Download or read book CSR 2.0 written by Wayne Visser and published by Springer Science & Business Media. This book was released on 2013-10-15 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book examines the evolution and current state of corporate social responsibility (CSR), using a five-stage maturity model: defensive, charitable, promotional, strategic and transformative CSR. The first four stages are dubbed CSR 1.0 and characterise most current CSR practice, while the fifth stage is named CSR 2.0 (also transformative or systemic CSR) and describes emergent and future CSR practices. Reasons are given why CSR 1.0 approaches have failed to have any significant impact on the most serious global social, environmental and ethical challenges. The emergent CSR 2.0 will then be explored in detail by elaborating on five principles underlying the new approach, including: creativity, scalability, responsiveness, glocality and circularity. A four-part DNA Model is also introduced, covering value creation, good governance, societal contribution and ecological integrity, which provides the basis for defining and measuring CSR 2.0. Finally, a 70-question CSR 2.0 self-assessment diagnostic tool developed by the author is presented, with sample data to show how the tool can be used for future research and practitioner application.
Book Synopsis The Connected Community by : Cormac Russell
Download or read book The Connected Community written by Cormac Russell and published by Berrett-Koehler Publishers. This book was released on 2022-09-27 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Find out how to uncover the hidden talents, assets, and abilities in your neighborhood and bring them together to create a vibrant and joyful community. It takes a village! We may be living longer, but people are more socially isolated than ever before. As a result, we are hindered both mentally and physically, and many of us are looking for something concrete we can do to address problems like poverty, racism, and climate change. What if solutions could be found on your very doorstep or just two door knocks away? Cormac Russell is a veteran practitioner of asset-based community development (ABCD), which focuses on uncovering and leveraging the hidden resources, skills, and experience in our neighborhoods. He and John McKnight, the cooriginator of ABCD, show how anyone can discover this untapped potential and connect with his or her neighbors to create healthier, safer, greener, more prosperous, and welcoming communities. They offer a wealth of illustrative examples from around the world that will inspire you to explore your own community and discover its hidden treasures. You will learn to take action on what you already deeply know-that neighborliness is not just a nice-to-have personal characteristic but essential to living a fruitful life and a powerful amplifier of community change and renewal.
Book Synopsis Electronic Government by : Roland Traunmüller
Download or read book Electronic Government written by Roland Traunmüller and published by Springer. This book was released on 2003-08-02 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: In defining the state of the art of E-Government, EGOV 2002 was aimed at breaking new ground in the development of innovative solutions in this impor tant field of the emerging Information Society. To promote this aim, the EGOV conference brought together professionals from all over the globe. In order to obtain a rich picture of the state of the art, the subject matter was dealt with in various ways: drawing experiences from case studies, investigating the outcome from projects, and discussing frameworks and guidelines. The large number of contributions and their breadth testify to a particularly vivid discussion, in which many new and fascinating strands are only beginning to emerge. This begs the question where we are heading in the field of E-Government. It is the intention of the introduction provided by the editors to concentrate the wealth of expertise presented into some statements about the future development of E-Government.
Book Synopsis The Citizen Solution by : Harry C. Boyte
Download or read book The Citizen Solution written by Harry C. Boyte and published by Minnesota Historical Society. This book was released on 2008-10-14 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nationally known community organizer and activist Harry C. Boyte incites readers to join today's "citizen movement," offering practical tools for how we can change the face of America by focusing on issues close to home. Targeting useful techniques for individuals to raise public consciousness and effectively motivate community-based groups, Boyte grounds his arguments in the country's tradition of "populism," demonstrating how mobilized citizens can be far more powerful than our frequently paralyzed politicians. He then offers practical tips on identifying potential citizen leaders and working through cultural differences without sacrificing identities. Each point is illustrated by inspiring real-life examples of Minnesotans who have promoted change: A cluster of suburban neighborhoods that came together to take back Sundays from overzealous youth-sports organizations. An immigrant community that created a cultural wellness center. An organization of multiracial, multifaith congregations that is tackling tough social problems. For readers doubting their ability to make a significant difference in our world, this how-to book will show the way. Harry C. Boyte is an activist, the author of several books, and a senior fellow at the Humphrey Institute of Public Affairs. He cofounded the institute's nonpartisan Center for Democracy and Citizenship. Don Shelby, WCCO-TV, has won the nation's top journalism honors, and two Peabody awards.
Book Synopsis Ethics and Management in the Public Sector by : Alan Lawton
Download or read book Ethics and Management in the Public Sector written by Alan Lawton and published by Routledge. This book was released on 2013-05-02 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Grappling with ethical issues is a daily challenge for those working in organizations that deliver public services. Such services are delivered through an often bewildering range of agencies and amidst this constant change, there are fears that a public service ethos, a tradition of working in the public interest, becomes blurred. Using extensive vignettes and case studies, Ethics and Management in the Public Sector illuminates the practical decisions made by public officials. The book takes a universal approach to ethics reflecting the world-wide impact of public service reforms and also includes discussions on how these reforms impact traditional vales and principles of public services. This easy-to-use textbook is a definitive guide for postgraduate students of public sector ethics, as well as students of public management and administration more generally.
Book Synopsis The Routledge Handbook of State-Owned Enterprises by : Luc Bernier
Download or read book The Routledge Handbook of State-Owned Enterprises written by Luc Bernier and published by Routledge. This book was released on 2020-05-27 with total page 710 pages. Available in PDF, EPUB and Kindle. Book excerpt: State-owned enterprises make up roughly 10 percent of the world economy, yet they are woefully understudied. This handbook offers the first synthesis of the topic since the 1980s and offers a comprehensive reference for a generation. The authors provide a detailed explanation of the theory that underpins the expansion of state-owned enterprises in the 21st century. Each chapter delivers an overview of current knowledge, as well as identifying issues and relevant debates for future research. The authors explain how state-owned enterprises are used in both developed and developing countries and offer an insight into complex and fascinating organizations such as the German municipal conglomerates or the multinational companies owned by states. New modes of governance and regulation have been invented to make sure they act in the public interest. This handbook brings together a wealth of international scholars, offering multiple theoretical perspectives to help shape a brave new world. It will be of interest to teachers and students of Economics, Public Administration and Business, academics, established researchers and PhD students seeking rigorous literature reviews on specific aspects of SOEs, as well as practitioners and decision makers in international organizations.
Book Synopsis Social Enterprise and the Third Sector by : Jacques Defourny
Download or read book Social Enterprise and the Third Sector written by Jacques Defourny and published by Routledge. This book was released on 2014-06-05 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: The concepts of social enterprise and social entrepreneurship are rapidly attracting increased attention in academic spheres and from policy-makers, as well as field workers who are setting up new initiatives or reshaping their organizations. These concepts are perceived as defining innovative and dynamic responses to major global challenges in today’s societies. The debate about social enterprise is now world-wide, with lively exchanges between American and European scholars. However, the research and landscapes still differ significantly in different regions, and diversity also exists within specific regions such as Europe. This book presents the most comprehensive set of contributions reflecting the European-wide debate, but with frequent connections to developments in other parts of the world. This book is a result of work carried out by members of the EMES International Research Network, which is a pioneer in this field. Social Enterprise and the Third Sector will appeal to all researchers who focus on the third sector, social economy and social enterprise, to MBA and postgraduate students, as well as to intellectual social enterprise leaders and practitioners. It will soon become a key reference for all those who want to explore the full richness of these concepts and follow this important academic debate.
Book Synopsis Policy and Social Work Practice by : Tony Evans
Download or read book Policy and Social Work Practice written by Tony Evans and published by SAGE. This book was released on 2015-11-10 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social policy is central to social work practice. This textbook is designed to help students, practitioners and academics think critically about the relationship between policy and practice; particularly in how policy both structures and informs practice. Reflective questions help critical thinking and links to websites of substantive information across the UK and internationally help keep you up-to-date with policy developments. The authors′ experience and skills in working with different service user groups combine to provide a constructive and critical approach to working with social policy in an era of welfare retrenchment. Key topics include: discretion and practice; social work training and education; safeguarding children; responses to the needs of looked after children; personalization in adult care; ’race’ and welfare policy; domestic violence; mental health and capacity; and comparing social work and social care internationally.
Book Synopsis Angel Customers & Demon Customers by : Larry Selden
Download or read book Angel Customers & Demon Customers written by Larry Selden and published by Penguin. This book was released on 2003 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Selden and Colvin show readers how to analyze customer data to understand how to get the most out of the most critical customer segments. The authors reveal how some companies (such as Best Buy and Fidelity Investments) have already moved in this direction, and what customercentric strategies are likely to become widespread in the coming years.
Book Synopsis Creating Citizen-Consumers by : John Clarke
Download or read book Creating Citizen-Consumers written by John Clarke and published by SAGE. This book was released on 2007-01-24 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: `This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should become a key text for all with an interest in public service reform and the "choice" agenda, as well as consumerism and citizenship′ - Ruth Lister, Professor of Social Policy, University of Loughborough Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism. Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice. This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services. John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University.
