Chatbots and the Domestication of AI

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Author :
Publisher : Springer Nature
ISBN 13 : 3030562905
Total Pages : 192 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Chatbots and the Domestication of AI by : Hendrik Kempt

Download or read book Chatbots and the Domestication of AI written by Hendrik Kempt and published by Springer Nature. This book was released on 2020-09-26 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores some of the ethical, legal, and social implications of chatbots, or conversational artificial agents. It reviews the possibility of establishing meaningful social relationships with chatbots and investigates the consequences of those relationships for contemporary debates in the philosophy of Artificial Intelligence. The author introduces current technological challenges of AI and discusses how technological progress and social change influence our understanding of social relationships. He then argues that chatbots introduce epistemic uncertainty into human social discourse, but that this can be ameliorated by introducing a new ontological classification or 'status' for chatbots. This step forward would allow humans to reap the benefits of this technological development, without the attendant losses. Finally, the author considers the consequences of chatbots on human-human relationships, providing analysis on robot rights, human-centered design, and the social tension between robophobes and robophiles.

The Book of Chatbots

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Author :
Publisher : Springer Nature
ISBN 13 : 3031510046
Total Pages : 167 pages
Book Rating : 4.0/5 (315 download)

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Book Synopsis The Book of Chatbots by : Robert Ciesla

Download or read book The Book of Chatbots written by Robert Ciesla and published by Springer Nature. This book was released on 2024-01-13 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: Primitive software chatbots emerged in the 1960s, evolving swiftly through the decades and becoming able to provide engaging human-to-computer interactions sometime in the 1990s. Today, conversational technology is ubiquitous in many homes. Paired with web-searching abilities and neural networking, modern chatbots are capable of many tasks and are a major driving force behind machine learning and the quest for strong artificial intelligence, also known as artificial general intelligence (AGI). Sophisticated artificial intelligence is changing the online world as advanced software chatbots can provide customer service, research duties, and assist in healthcare. Modern chatbots have indeed numerous applications — including those of a malicious nature. They can write our essays, conduct autonomous scams, and potentially influence politics. The Book of Chatbots is both a retrospective and a review of current artificial intelligence-driven conversational solutions. It explores their appeal to businesses and individuals as well as their greater social aspects, including the impact on academia. The book explains all relevant concepts for readers with no previous knowledge in these topics. Unearthing the secrets of virtual assistants such as the (in)famous ChatGPT and many other exciting technologies, The Book of Chatbots is meant for anyone interested in the topic, laypeople and IT-enthusiasts alike.

The Routledge Handbook of Media and Technology Domestication

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Author :
Publisher : Taylor & Francis
ISBN 13 : 1000888851
Total Pages : 684 pages
Book Rating : 4.0/5 (8 download)

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Book Synopsis The Routledge Handbook of Media and Technology Domestication by : Maren Hartmann

Download or read book The Routledge Handbook of Media and Technology Domestication written by Maren Hartmann and published by Taylor & Francis. This book was released on 2023-06-28 with total page 684 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Handbook offers a comprehensive overview of media domestication – the process of appropriating new media and technology – and delves into the theoretical, conceptual and social implications of the field’s advancement. Combining the work of the long-established experts in the field with that of emerging scholars, the chapters explore both the domestication concept itself and domestication processes in a wide range of fields, from smartphones used to monitor drug use to the question of time in the domestication of energy buildings. The international team of authors provide an accessible and thorough assessment of key issues, themes and problems with and within domestication research, and showcase the most important developments over the years. This truly interdisciplinary collection will be an important resource for advanced undergraduates, postgraduates and academic scholars in media, communication and cultural studies, sociology, anthropology, cultural geography, design studies and social studies of technology. Chapter 3 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons [Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND)] 4.0 license.

AI Chatbots

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Author :
Publisher : Springer Nature
ISBN 13 : 3031455096
Total Pages : 162 pages
Book Rating : 4.0/5 (314 download)

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Book Synopsis AI Chatbots by : James Crowder

Download or read book AI Chatbots written by James Crowder and published by Springer Nature. This book was released on 2023-11-02 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the subject of artificial psychology from the standpoint of how online Chatbots have infiltrated and affected societies and the world in general. The book explores the psychological effects of depending on an online entity for our needs – even if it’s a reminder of scheduled events. The author provides insight into the notion of human-Chatbot exchanges, understanding, and false emotions both from the Chatbot and from the human. He goes on to investigate and discuss the dangers of too much reliance on technology that learns from a variety of sources and how some sources can negatively influence Chatbots, and by doing so, negatively affect people. The book also discusses human-Chatbot interactions and the natural language interface(s) required to respond adequately to humans. Lastly, the author explores the notion of ethical considerations for people, based on their interactions with Chatbots, including information based on cultural differences between different regions of the world.

Synthetic Friends

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Publisher : Springer Nature
ISBN 13 : 3031136314
Total Pages : 214 pages
Book Rating : 4.0/5 (311 download)

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Book Synopsis Synthetic Friends by : Hendrik Kempt

Download or read book Synthetic Friends written by Hendrik Kempt and published by Springer Nature. This book was released on 2022-09-27 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the notion of whether we can be friends with machines in a philosophically meaningful way. Depending on our concept of friendship, we may be inclined to answer differently. Since social technology has made new forms of friendships possible between people across the globe, the author argues that the philosophical concept of friendship, forged thousands of years ago, should be re-examined. The author proposes a new approach to the debate that reflects the unique relationship we can build with machines as our synthetic friends.

Chatbots

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Author :
Publisher :
ISBN 13 : 9781999834807
Total Pages : pages
Book Rating : 4.8/5 (348 download)

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Book Synopsis Chatbots by : Oisin Muldowney

Download or read book Chatbots written by Oisin Muldowney and published by . This book was released on 2017 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Algorithmic Intimacy

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 150954982X
Total Pages : 150 pages
Book Rating : 4.5/5 (95 download)

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Book Synopsis Algorithmic Intimacy by : Anthony Elliott

Download or read book Algorithmic Intimacy written by Anthony Elliott and published by John Wiley & Sons. This book was released on 2022-10-11 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Artificial intelligence not only powers our cars, hospitals and courtrooms: predictive algorithms are becoming deeply lodged inside us too. Machine intelligence is learning our private preferences and discreetly shaping our personal behaviour, telling us how to live, who to befriend and who to date. In Algorithmic Intimacy, Anthony Elliott examines the power of predictive algorithms in reshaping personal relationships today. From Facebook friends and therapy chatbots to dating apps and quantified sex lives, Elliott explores how machine intelligence is working within us, amplifying our desires and steering our personal preferences. He argues that intimate relationships today are threatened not by the digital revolution as such, but by the orientation of various life strategies unthinkingly aligned with automated machine intelligence. Our reliance on algorithmic recommendations, he suggests, reflects a growing emergency in personal agency and human bonds. We need alternatives, innovation and experimentation for the interpersonal, intimate effort of ongoing translation back and forth between the discourses of human and machine intelligence. Accessible and compelling, this book sheds fresh light on the impact of artificial intelligence on the most intimate aspects of our lives. It will appeal to students in the social sciences and humanities and to a wide range of general readers.

Conversational Artificial Intelligence

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1394200781
Total Pages : 804 pages
Book Rating : 4.3/5 (942 download)

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Book Synopsis Conversational Artificial Intelligence by : Romil Rawat

Download or read book Conversational Artificial Intelligence written by Romil Rawat and published by John Wiley & Sons. This book was released on 2024-01-30 with total page 804 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reviews present state-of-the-art research related to the security of cloud computing including developments in conversational AI applications. It is particularly suited for those that bridge the academic world and industry, allowing readers to understand the security concerns in advanced security solutions for conversational AI in the cloud platform domain by reviewing present and evolving security solutions, their limitations, and future research directions. Conversational AI combines natural language processing (NLP) with traditional software like chatbots, voice assistants, or an interactive voice recognition system to help customers through either a spoken or typed interface. Conversational chatbots that respond to questions promptly and accurately to help customers are a fascinating development since they make the customer service industry somewhat self-sufficient. A well-automated chatbot can decimate staffing needs, but creating one is a time-consuming process. Voice recognition technologies are becoming more critical as AI assistants like Alexa become more popular. Chatbots in the corporate world have advanced technical connections with clients thanks to improvements in artificial intelligence. However, these chatbots’ increased access to sensitive information has raised serious security concerns. Threats are one-time events such as malware and DDOS (Distributed Denial of Service) assaults. Targeted strikes on companies are familiar and frequently lock workers out. User privacy violations are becoming more common, emphasizing the dangers of employing chatbots. Vulnerabilities are systemic problems that enable thieves to break in. Vulnerabilities allow threats to enter the system, hence they are inextricably linked. Malicious chatbots are widely used to spam and advertise in chat rooms by imitating human behavior and discussions, or to trick individuals into disclosing personal information like bank account details.

Uses and Risks of Business Chatbots

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Author :
Publisher : Business Expert Press
ISBN 13 : 1949443442
Total Pages : 112 pages
Book Rating : 4.9/5 (494 download)

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Book Synopsis Uses and Risks of Business Chatbots by : Tania Peitzker

Download or read book Uses and Risks of Business Chatbots written by Tania Peitzker and published by Business Expert Press. This book was released on 2020-03-24 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this easy-to-read book, Tania Peitzker cites leading business intelligence and analyst firms’ research and takes a deeper dive into the practical challenges of chatbots, including the obstacles and triumphs experienced. This world-first summary of the evolution of 2D chatbots in websites, backends of portals, social media apps, and conversationally advanced 3D mixed reality cognitive interfaces serves several purposes. This book dissects some of the best-known case studies to emerge from the past two decades of tech giants launching the best chatbot, or supposedly the smartest, intelligent virtual assistant. From Microsoft’s Tay.ai to London’s Eugene Goostman claim to turing test fame, from the market dominating Amazon Alexa to Gatebox’s IoT innovation with its multi-cloned Japanese hologram girlfriend, this is the first ever history of bots. This book also touches on the Trump vs Clinton chatbot wars as well as the UK Labour Party’s dating site stunt, including references made to Facebook Messenger bots and the impact of the Cambridge Analytica scandal. Included in the book is a hands-on checklist and guidelines in for people wanting to buy or license bots for their companies and organizations. The author also outlines the possible use cases and key issues to consider when sourcing and commissioning your first botification project, with the final chapters predicting where the future development – and development traps – might lie.

AI and Chatbots in FinTech

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Author :
Publisher : Springer Nature
ISBN 13 : 3031555368
Total Pages : 125 pages
Book Rating : 4.0/5 (315 download)

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Book Synopsis AI and Chatbots in FinTech by : Gioia Arnone

Download or read book AI and Chatbots in FinTech written by Gioia Arnone and published by Springer Nature. This book was released on with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Rise of AI User Applications

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Author :
Publisher : Springer Nature
ISBN 13 : 3031564715
Total Pages : 257 pages
Book Rating : 4.0/5 (315 download)

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Book Synopsis The Rise of AI User Applications by : Svetlana Bialkova

Download or read book The Rise of AI User Applications written by Svetlana Bialkova and published by Springer Nature. This book was released on with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt:

From Turing to Chatbots

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Author :
Publisher : Independently Published
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.3/5 (893 download)

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Book Synopsis From Turing to Chatbots by : Enlightenment Books

Download or read book From Turing to Chatbots written by Enlightenment Books and published by Independently Published. This book was released on 2023-03-30 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Turing to Chatbots: A Brief History of AI is a fascinating journey through the history of artificial intelligence. This book explores the origins of AI, breakthroughs and milestones, the rise of machine learning, expert systems and robotics, AI in the modern era, and the future of AI. With each chapter, readers will gain a deeper understanding of how AI has evolved over time, from the early days of computation to the sophisticated chatbots of today. In this book, you'll learn about: The life and legacy of Alan Turing, one of the pioneers of AI The development of the first AI programs in the 1950s and 1960s Key breakthroughs and milestones in AI history, including the development of expert systems and robotics The rise of machine learning and its impact on AI Expert systems and robotics, and how they have been used to solve complex problems AI in the modern era, including natural language processing, computer vision, and deep learning The future of AI and the potential benefits and challenges it presents The development and use of chatbots, including the innovative Chat GPT Whether you're an AI enthusiast or just curious about this exciting field, From Turing to Chatbots: A Brief History of AI provides a comprehensive overview of the past, present, and future of artificial intelligence.

Getting Started with Chatbots

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Author :
Publisher : BPB Publications
ISBN 13 : 9388511891
Total Pages : 161 pages
Book Rating : 4.3/5 (885 download)

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Book Synopsis Getting Started with Chatbots by : Akhil Mittal

Download or read book Getting Started with Chatbots written by Akhil Mittal and published by BPB Publications. This book was released on 2019-09-20 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: A complete guide to build a better Chatbots DESCRIPTION This book makes you familiar with the concept of the chatbot. It explains what chatbot is, how does a chatbot work, and what exactly is the need for a chatbot in todayÕs era? It focuses on creating a bot using AmazonÕs Lex service and getting the bot deployed on Facebook messenger for live chatting. This book will train you on how to create a chatbot using GoogleÕs Dialogflow and test the bot in Dialogflow console. It also demonstrates how to create a custom chatbot using MicrosoftÕs bot framework and enable the webhooks in Dialogflow and return the response from the custom bot to Dialogflow intents as a fulfilment response. KEY FEATURES Concept of artificial intelligence (AI) and machine learning How AI is involved in creating chatbots What are chatbots Chatbot development Live chatting Create chatbot with technologies such as Amazon Lex, Google Dialogflow, AWS Lambda, Microsoft Bot Framework, and Azure Deploy and talk to your bot WHAT WILL YOU LEARN Learn the concept of chatbot Learn how chatbots and AI work hand in hand Learn the concept of machine learning in chatbots Get familiar with chatbot services such as AmazonÕs Lex and GoogleÕs Dialogflow Learn how to write an AWS Lambda function Learn what webhooks are Learn about MicrosoftÕs Bot Framework Write your own custom chatbot Deploy the chatbot on Facebook Messenger, Google Assistant, and Slack Live chatting with your own chatbot WHO THIS BOOK IS FOR The developers, architects, and software/technology enthusiasts who are keen to learn the cutting-edge technologies and want to get a hands-on experience on AI by creating their own custom chatbots. Organizations, small companies, service-based/product-based setups which want to learn how to create a basic chatbot on their website and on social media to get more leads and reach to the end user for their business. Students, if they are seeking something where they can create and integrate the real-time chatbots in their projects. Table of Contents Section 1: The Concept 1. What are Chatbots? 2. How Chatbot Works 3. What is the Need for a Chatbot? 4. Conversational Flow? Ê Section 2: Creating a Chatbot Using Amazon Lex 1. Amazon Lex and AWS Account 2. Create Bot Using Amazon Lex 3. AWS Lambda Function 4. Slots 5. Error Handling 6. Deploy the Bot on Facebook Messenger 7. Live Chatbot on Facebook Ê Section 3: Creating a Chatbot Using Dialogflow API and MicrosoftÕs Bot Framework Technical Requirements 1. Dialogflow Account 2. Creating a Bot in Dialogflow 3. Dialogflow Console 4. Integrating the Bot with Slack 5. Chatbot Using Microsoft Bot Framework 6. Publishing the Bot from Visual Studio to Azure 7. Register the Bot 8. Dialogflow.v2 SDK 9. Webhooks in Dialogflow 10. Ê Testing the Bot 11. Ê Deploy the Chatbot in Facebook Messenger 12. Ê Live Chatbot on Facebook 13. Ê Deploy the Chatbot in Slack

Rise of Generative AI and ChatGPT

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Author :
Publisher : BPB Publications
ISBN 13 : 935551798X
Total Pages : 237 pages
Book Rating : 4.3/5 (555 download)

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Book Synopsis Rise of Generative AI and ChatGPT by : Utpal Chakraborty

Download or read book Rise of Generative AI and ChatGPT written by Utpal Chakraborty and published by BPB Publications. This book was released on 2023-03-22 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to know about the next generation Generative AI tool and ChatGPT KEY FEATURES ● Get familiar with the technical aspects of Generative AI and ChatGPT. ● Understand how you can implement Generative AI and ChatGPT in your organization. ● Explore use cases of Generative AI and ChatGPT in various industries and businesses, such as healthcare, finance, retail, network security, and more. DESCRIPTION Generative AI and ChatGPT have the potential to transform industries and society by improving efficiency, enhancing creativity, and enabling more personalized experiences. If you are someone who is looking to stay ahead of the curve in this rapidly evolving digital age and utilize its potential, this book is for you. This book gives a comprehensive overview of Generative AI and ChatGPT, the cutting-edge technologies that have gained significant attention in recent times. The book aims to provide a thorough understanding of these technologies, architectures, and training methods, including their background, development process, and current state. The book helps discover innovative ways in which these technologies have been implemented to achieve measurable benefits, including improved efficiency, customer satisfaction, security, and revenue growth and its potential application across different industries and use cases. The book also explores the challenges and considerations that organizations must take into account when implementing Generative AI and ChatGPT with existing limitations. Towards the end, the book provides insights into the substantial improvements and advancements in these technologies. It also helps you identify several areas for further research and development that could enhance the capabilities of ChatGPT in the near future. WHAT YOU WILL LEARN ● Explore how different industries and domains are using ChatGPT. ● Understand how content creators and marketing industries can benefit from using ChatGPT. ● Learn how to benefit from the problem-solving abilities of ChatGPT. ● Understand how ChatGPT can be used in various coding areas. ● Get familiar with the recent advancements in ChatGPT. WHO THIS BOOK IS FOR This book is for individuals and groups interested in AI and its practical applications in the business world. Business leaders, entrepreneurs, researchers, academicians, data scientists, Machine Learning engineers, and other professionals working in the field of AI can all find value in the book's insights into the latest technological advancements and how they can be leveraged to achieve business goals. TABLE OF CONTENTS 1. Introduction to ChatGPT 2. History Of Generative Models 3. Generative AI in Banking and Finance 4. Regulatory and Legal aspects of Generative AI 5. Generative AI and ChatGPT for Government Departments 6. Authenticity AI generated content 7. ChatGPT Technical Overview: Introduction 8. Brief of top other NLP models 9. Historical flow and development of GPT series 10. API Pricing model and technical limitations of ChatGPT 11. Customer Journey in ChatGPT free version UI 12. Use Cases in Modern Era: Introduction 13. Use case in Content-marketing 14. Education and e-learning abilities 15. Use case in Entertainments purposes 16. Potential of ChatGPT in Coding and Programming 17. Problem solving abilities (Quantitative) 18. Problem solving abilities (Qualitative) 19. Use cases Financial Industry 20. Use cases in Healthcare Industry 21. Use cases in E-commerce Industry 22. Use cases in Hospitality Industry 23. Problem solving abilities of ChatGPT 24. How beginner start ChatGPT for problem-solving 25. ChatGPT for National Cyber Security and TechnoPolicy 26. Use cases in edtech industry 27. Potential of ChatGPT in Research work 28. Potential of ChatGPT in Coding and Programming 29. Recent advancements that are made in ChatGPT 30. ChatGPT and the market right now 31. Generative AI and Chatgpt Help India G20 Summit 32. GPT- 4 33. Future scope of ChatGPT

Design and Development of Emerging Chatbot Technology

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Author :
Publisher : IGI Global
ISBN 13 :
Total Pages : 403 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis Design and Development of Emerging Chatbot Technology by : Darwish, Dina

Download or read book Design and Development of Emerging Chatbot Technology written by Darwish, Dina and published by IGI Global. This book was released on 2024-04-09 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the field of information retrieval, the challenge lies in the speed and accuracy with which users can access relevant data. With the increasing complexity of digital interactions, the need for a solution that transcends traditional methods becomes evident. Human involvement and manual investigation are not only time-consuming but also prone to errors, hindering the seamless exchange of information in various sectors. Design and Development of Emerging Chatbot Technology emerges as a comprehensive solution to the predicament posed by traditional information retrieval methods. Focusing on the transformative power of chatbots, it delves into the intricacies of their operation, applications, and development. Designed for academic scholars across diverse disciplines, the book serves as a beacon for those seeking a deeper understanding of chatbots and their potential to revolutionize information retrieval in customer service, education, healthcare, e-commerce, and more.

Conversational AI

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Author :
Publisher : Simon and Schuster
ISBN 13 : 1617298832
Total Pages : 318 pages
Book Rating : 4.6/5 (172 download)

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Book Synopsis Conversational AI by : Andrew Freed

Download or read book Conversational AI written by Andrew Freed and published by Simon and Schuster. This book was released on 2021-10-12 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services. In Conversational AI, you will learn how to: Pick the right AI assistant type and channel for your needs Write dialog with intentional tone and specificity Train your AI’s classifier from the ground up Create question-and-direct-response AI assistants Design and optimize a process flow for web and voice Test your assistant’s accuracy and plan out improvements Conversational AI: Chatbots that work teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You’ll learn to build effective conversational AI that can automate common inquiries and easily address your customers' most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the technology Create AI-driven chatbots and other intelligent agents that humans actually enjoy talking to! Adding intelligence to automated response systems saves time and money for you and your customers. Conversational AI systems excel at routine tasks such as answering common questions, classifying issues, and routing customers to the appropriate human staff. This book will show you how to build effective, production-ready AI assistants. About the book Conversational AI is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you’ll learn how to find training data, assess performance, and write dialog that sounds human. You’ll go from building simple chatbots to designing the voice assistant for a complete call center. What's inside Pick the right AI for your needs Train your AI classifier Create question-and-direct-response assistants Design and optimize a process flow About the reader For software developers. Examples use Watson Assistant and Python. About the author Andrew R. Freed is a Master Inventor and Senior Technical Staff Member at IBM. He has worked in AI solutions since 2012. Table of Contents PART 1 FOUNDATIONS 1 Introduction to conversational AI 2 Building your first conversational AI PART 2 DESIGNING FOR SUCCESS 3 Designing effective processes 4 Designing effective dialogue 5 Building a successful AI assistant PART 3 TRAINING AND TESTING 6 Training your assistant 7 How accurate is your assistant? 8 Testing your dialogue flows PART 4 MAINTENANCE 9 Deployment and management 10 Improving your assistant PART 5 ADVANCED/OPTIONAL TOPICS 11 Building your own classifier 12 Additional training for voice assistants

Conversational AI

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Author :
Publisher : Springer Nature
ISBN 13 : 3031021762
Total Pages : 234 pages
Book Rating : 4.0/5 (31 download)

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Book Synopsis Conversational AI by : Michael McTear

Download or read book Conversational AI written by Michael McTear and published by Springer Nature. This book was released on 2022-05-31 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a comprehensive introduction to Conversational AI. While the idea of interacting with a computer using voice or text goes back a long way, it is only in recent years that this idea has become a reality with the emergence of digital personal assistants, smart speakers, and chatbots. Advances in AI, particularly in deep learning, along with the availability of massive computing power and vast amounts of data, have led to a new generation of dialogue systems and conversational interfaces. Current research in Conversational AI focuses mainly on the application of machine learning and statistical data-driven approaches to the development of dialogue systems. However, it is important to be aware of previous achievements in dialogue technology and to consider to what extent they might be relevant to current research and development. Three main approaches to the development of dialogue systems are reviewed: rule-based systems that are handcrafted using best practice guidelines; statistical data-driven systems based on machine learning; and neural dialogue systems based on end-to-end learning. Evaluating the performance and usability of dialogue systems has become an important topic in its own right, and a variety of evaluation metrics and frameworks are described. Finally, a number of challenges for future research are considered, including: multimodality in dialogue systems, visual dialogue; data efficient dialogue model learning; using knowledge graphs; discourse and dialogue phenomena; hybrid approaches to dialogue systems development; dialogue with social robots and in the Internet of Things; and social and ethical issues.