Chatbots

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Conversational AI

Author : Andrew Freed
Publisher : Simon and Schuster
ISBN 13 : 1638351007
Total Pages : 318 pages
Book Rating : 4.6/5 (383 download)

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Book Synopsis Conversational AI by : Andrew Freed

Download or read book Conversational AI written by Andrew Freed and published by Simon and Schuster. This book was released on 2021-11-02 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A thorough guide to the entire process of designing and implementing virtual assistants. Goes way beyond the technicalities." - Maxim Volgin, KLM Design, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services. In Conversational AI, you will learn how to: Pick the right AI assistant type and channel for your needs Write dialog with intentional tone and specificity Train your AI’s classifier from the ground up Create question-and-direct-response AI assistants Design and optimize a process flow for web and voice Test your assistant’s accuracy and plan out improvements Conversational AI: Chatbots that work teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You’ll learn to build effective conversational AI that can automate common inquiries and easily address your customers' most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the technology Create AI-driven chatbots and other intelligent agents that humans actually enjoy talking to! Adding intelligence to automated response systems saves time and money for you and your customers. Conversational AI systems excel at routine tasks such as answering common questions, classifying issues, and routing customers to the appropriate human staff. This book will show you how to build effective, production-ready AI assistants. About the book Conversational AI is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you’ll learn how to find training data, assess performance, and write dialog that sounds human. You’ll go from building simple chatbots to designing the voice assistant for a complete call center. What's inside Pick the right AI for your needs Train your AI classifier Create question-and-direct-response assistants Design and optimize a process flow About the reader For software developers. Examples use Watson Assistant and Python. About the author Andrew R. Freed is a Master Inventor and Senior Technical Staff Member at IBM. He has worked in AI solutions since 2012. Table of Contents PART 1 FOUNDATIONS 1 Introduction to conversational AI 2 Building your first conversational AI PART 2 DESIGNING FOR SUCCESS 3 Designing effective processes 4 Designing effective dialogue 5 Building a successful AI assistant PART 3 TRAINING AND TESTING 6 Training your assistant 7 How accurate is your assistant? 8 Testing your dialogue flows PART 4 MAINTENANCE 9 Deployment and management 10 Improving your assistant PART 5 ADVANCED/OPTIONAL TOPICS 11 Building your own classifier 12 Additional training for voice assistants

Build Chatbot Interactions

Author : Daniel Pritchett
Publisher : Pragmatic Bookshelf
ISBN 13 : 1680507095
Total Pages : 295 pages
Book Rating : 4.6/5 (85 download)

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Book Synopsis Build Chatbot Interactions by : Daniel Pritchett

Download or read book Build Chatbot Interactions written by Daniel Pritchett and published by Pragmatic Bookshelf. This book was released on 2019-06-13 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: The next step in the evolution of user interfaces is here. Chatbots let your users interact with your service in their own natural language. Use free and open source tools along with Ruby to build creative, useful, and unexpected interactions for users. Take advantage of the Lita framework's step-by-step implementation strategy to simplify bot development and testing. From novices to experts, chatbots are an area in which everyone can participate. Exercise your creativity by creating chatbot skills for communicating, information, and fun. Developers of all skill levels can craft user experiences that are natural, easy to use, and most of all, fun. Build chatbots using free, open source tools and launch them to popular chat platforms like Slack and Amazon's Alexa. Use the Ruby programming language and the Lita bot framework to unlock fun and powerful chat abilities such as sending text messages and emails, creating new meme images, driving a robot around the room, and talking out loud on a home speaker. Use frameworks available in Ruby and Node.js to get started quickly. Create simple chatbot skills that respond quickly to basic requests. Chain skills together for more complex interactions. Take advantage of test-driven development techniques to build your bots with confidence. Coordinate tasks with colleagues via bot. Connect with external APIs to provide users with data they need. Extract data information from web pages when an API isn't available. Expand your bot's reach with SMS and e-mail messaging. Deploy a chatbot to a host so users can interact with it on their schedule. Build a more responsive, easy-to-use interface for your users today. What You Need: You don't need much to get started with chatbots. A Mac or Linux computer with a recent version of Ruby is recommended. Windows users can keep up with a free virtual machine running Linux. You'll deploy your chatbots for free (or at least cheaply) on cloud hosting platforms like Heroku and Digital Ocean.

Building Chatbots with Python

Author : Sumit Raj
Publisher : Apress
ISBN 13 : 1484240960
Total Pages : 205 pages
Book Rating : 4.4/5 (842 download)

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Book Synopsis Building Chatbots with Python by : Sumit Raj

Download or read book Building Chatbots with Python written by Sumit Raj and published by Apress. This book was released on 2018-12-12 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build your own chatbot using Python and open source tools. This book begins with an introduction to chatbots where you will gain vital information on their architecture. You will then dive straight into natural language processing with the natural language toolkit (NLTK) for building a custom language processing platform for your chatbot. With this foundation, you will take a look at different natural language processing techniques so that you can choose the right one for you. The next stage is to learn to build a chatbot using the API.ai platform and define its intents and entities. During this example, you will learn to enable communication with your bot and also take a look at key points of its integration and deployment. The final chapter of Building Chatbots with Python teaches you how to build, train, and deploy your very own chatbot. Using open source libraries and machine learning techniques you will learn to predict conditions for your bot and develop a conversational agent as a web application. Finally you will deploy your chatbot on your own server with AWS. What You Will Learn Gain the basics of natural language processing using Python Collect data and train your data for the chatbot Build your chatbot from scratch as a web app Integrate your chatbots with Facebook, Slack, and Telegram Deploy chatbots on your own server Who This Book Is For Intermediate Python developers who have no idea about chatbots. Developers with basic Python programming knowledge can also take advantage of the book.

Build Better Chatbots

Author : Rashid Khan
Publisher : Apress
ISBN 13 : 1484231112
Total Pages : 113 pages
Book Rating : 4.4/5 (842 download)

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Book Synopsis Build Better Chatbots by : Rashid Khan

Download or read book Build Better Chatbots written by Rashid Khan and published by Apress. This book was released on 2017-12-13 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn best practices for building bots by focusing on the technological implementation and UX in this practical book. You will cover key topics such as setting up a development environment for creating chatbots for multiple channels (Facebook Messenger, Skype, and KiK); building a chatbot (design to implementation); integrating to IFTT (If This Then That) and IoT (Internet of Things); carrying out analytics and metrics for chatbots; and most importantly monetizing models and business sense for chatbots. Build Better Chatbots is easy to follow with code snippets provided in the book and complete code open sourced and available to download. With Facebook opening up its Messenger platform for developers, followed by Microsoft opening up Skype for development, a new channel has emerged for brands to acquire, engage, and service customers on chat with chatbots. What You Will Learn Work with the bot development life cycle Master bot UX design Integrate into the bot ecosystem Maximize the business and monetization potential for bots Who This Book Is For Developers, programmers, and hobbyists who have basic programming knowledge. The book can be used by existing chatbot developers to gain a better understanding of analytics and the business side of bots.

Design and Development of Emerging Chatbot Technology

Author : Darwish, Dina
Publisher : IGI Global
ISBN 13 :
Total Pages : 403 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis Design and Development of Emerging Chatbot Technology by : Darwish, Dina

Download or read book Design and Development of Emerging Chatbot Technology written by Darwish, Dina and published by IGI Global. This book was released on 2024-04-09 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the field of information retrieval, the challenge lies in the speed and accuracy with which users can access relevant data. With the increasing complexity of digital interactions, the need for a solution that transcends traditional methods becomes evident. Human involvement and manual investigation are not only time-consuming but also prone to errors, hindering the seamless exchange of information in various sectors. Design and Development of Emerging Chatbot Technology emerges as a comprehensive solution to the predicament posed by traditional information retrieval methods. Focusing on the transformative power of chatbots, it delves into the intricacies of their operation, applications, and development. Designed for academic scholars across diverse disciplines, the book serves as a beacon for those seeking a deeper understanding of chatbots and their potential to revolutionize information retrieval in customer service, education, healthcare, e-commerce, and more.

Chatbot Research and Design

Author : Asbjørn Følstad
Publisher : Springer Nature
ISBN 13 : 303125581X
Total Pages : 222 pages
Book Rating : 4.0/5 (312 download)

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Book Synopsis Chatbot Research and Design by : Asbjørn Følstad

Download or read book Chatbot Research and Design written by Asbjørn Følstad and published by Springer Nature. This book was released on 2023-02-01 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 6th International Workshop on Chatbot Research and Design, CONVERSATIONS 2022, which was held during November 2022. The 12 papers included in this volume were carefully reviewed and selected from a total of 27 submissions. They were organized in topical sections named: chatbot users and user experience; chatbot design and applications.

Trends, Applications, and Challenges of Chatbot Technology

Author : Kuhail, Mohammad Amin
Publisher : IGI Global
ISBN 13 : 1668462354
Total Pages : 393 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Trends, Applications, and Challenges of Chatbot Technology by : Kuhail, Mohammad Amin

Download or read book Trends, Applications, and Challenges of Chatbot Technology written by Kuhail, Mohammad Amin and published by IGI Global. This book was released on 2023-02-06 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chatbots offer exceptional services to end-users due to various factors, including the ability to respond to customer requests quickly according to their convenience. Given the magnitude of research and interest in chatbots, further study on several vital and evolving concerns including human-bot interaction, chatbot adoption, chatbot architecture, design considerations, and chatbot applications in various domains including education and customer support is necessary. Trends, Applications, and Challenges of Chatbot Technology provides novel research content and reviews of current chatbot technology and sheds light on challenges and open questions as well as possible research directions. Covering key topics such as human-computer interaction, education, customer support, and algorithms, this reference work is ideal for computer scientists, industry professionals, policymakers, researchers, academicians, practitioners, scholars, instructors, and students.

Chatbot Research and Design

Author : Asbjørn Følstad
Publisher : Springer Nature
ISBN 13 : 3030682889
Total Pages : 226 pages
Book Rating : 4.0/5 (36 download)

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Book Synopsis Chatbot Research and Design by : Asbjørn Følstad

Download or read book Chatbot Research and Design written by Asbjørn Følstad and published by Springer Nature. This book was released on 2021-02-02 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic. The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.

Building an Enterprise Chatbot

Author : Abhishek Singh
Publisher : Apress
ISBN 13 : 1484250346
Total Pages : 399 pages
Book Rating : 4.4/5 (842 download)

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Book Synopsis Building an Enterprise Chatbot by : Abhishek Singh

Download or read book Building an Enterprise Chatbot written by Abhishek Singh and published by Apress. This book was released on 2019-09-13 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore the adoption of chatbots in business by focusing on the design, deployment, and continuous improvement of chatbots in a business, with a single use-case from the banking and insurance sector. This book starts by identifying the business processes in the banking and insurance industry. This involves data collection from sources such as conversations from customer service centers, online chats, emails, and other NLP sources. You’ll then design the solution architecture of the chatbot. Once the architecture is framed, the author goes on to explain natural language understanding (NLU), natural language processing (NLP), and natural language generation (NLG) with examples. In the next sections, you'll design and implement the backend framework of a typical chatbot from scratch. You will also explore some popular open-source chatbot frameworks such as Dialogflow and LUIS. The authors then explain how you can integrate various third-party services and enterprise databases with the custom chatbot framework. In the final section, you'll discuss how to deploy the custom chatbot framework on the AWS cloud. By the end of Building an Enterprise Chatbot, you will be able to design and develop an enterprise-ready conversational chatbot using an open source development platform to serve the end user. What You Will LearnIdentify business processes where chatbots could be usedFocus on building a chatbot for one industry and one use-case rather than building a ubiquitous and generic chatbot Design the solution architecture for a chatbotIntegrate chatbots with internal data sources using APIsDiscover the differences between natural language understanding (NLU), natural language processing (NLP), and natural language generation (NLG) Work with deployment and continuous improvement through representational learning Who This Book Is ForData scientists and enterprise architects who are currently looking to deploy chatbot solutions to their business.

The Smiling Chatbot

Author : Konstantin Prinz
Publisher : Springer Nature
ISBN 13 : 3658400285
Total Pages : 230 pages
Book Rating : 4.6/5 (584 download)

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Book Synopsis The Smiling Chatbot by : Konstantin Prinz

Download or read book The Smiling Chatbot written by Konstantin Prinz and published by Springer Nature. This book was released on 2022-12-01 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Significant advances in the field of artificial intelligence have given a strong tailwind to the spread of technologies based on it. AI technologies are increasingly influencing private contexts but also the service sector where more and more service encounters are handled by chatbots. In part, however, the spread of chatbots and the associated focus on their functional advantages seem to contradict extant research findings that service interactions are also driven by emotional components. A central role is played here by so-called emotional contagion (i.e., the unconscious transfer of emotions from employees to customers). Against the background that this contagion with positive emotions can lead to a better evaluation of the service transaction in the further course, it is the goal of this book to investigate the effects of positive displayed emotions of a chatbot. For this purpose, six consecutive studies were conducted. The results show that the expression of positive emotions by a chatbot enriches the service interactions by transmitting positive emotions that, in the further course, do also lead to a better evaluation of the service experienced. Moreover, it is shown that these emotional reactions are dependent on the customer’s personality and the chatbot’s appearance, expressed through an avatar.

Chatbot Marketing Secrets

Author : , empreender
Publisher : Editora Bibliomundi
ISBN 13 : 1526072246
Total Pages : 59 pages
Book Rating : 4.5/5 (26 download)

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Book Synopsis Chatbot Marketing Secrets by : , empreender

Download or read book Chatbot Marketing Secrets written by , empreender and published by Editora Bibliomundi. This book was released on 2023-01-06 with total page 59 pages. Available in PDF, EPUB and Kindle. Book excerpt: In order to get the best results from your chatbot marketing you need to understand the benefits that they can provide to your customers and your business and prepare to set them up right. If you do not plan for the creation of your chatbots it is unlikely that you will get the results that you want...

Hands-On Chatbot Development with Alexa Skills and Amazon Lex

Author : Sam Williams
Publisher : Packt Publishing Ltd
ISBN 13 : 1788992431
Total Pages : 254 pages
Book Rating : 4.7/5 (889 download)

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Book Synopsis Hands-On Chatbot Development with Alexa Skills and Amazon Lex by : Sam Williams

Download or read book Hands-On Chatbot Development with Alexa Skills and Amazon Lex written by Sam Williams and published by Packt Publishing Ltd. This book was released on 2018-09-28 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will help you to discover important AWS services such as S3 and DyanmoDB. Gain practical experience building end-to-end application workflows using NodeJS and AWS Lambda for your Alexa Skills Kit. You will be able to build conversational interfaces using voice or text and deploy them to platforms like Alexa, Facebook Messenger and Slack.

Hands-On Chatbots and Conversational UI Development

Author : Srini Janarthanam
Publisher : Packt Publishing Ltd
ISBN 13 : 1788298330
Total Pages : 383 pages
Book Rating : 4.7/5 (882 download)

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Book Synopsis Hands-On Chatbots and Conversational UI Development by : Srini Janarthanam

Download or read book Hands-On Chatbots and Conversational UI Development written by Srini Janarthanam and published by Packt Publishing Ltd. This book was released on 2017-12-29 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build over 8 chatbots and conversational user interfaces with leading tools such as Chatfuel, Dialogflow, Microsoft Bot Framework, Twilio, Alexa Skills, and Google Actions and deploying them on channels like Facebook Messenger, Amazon Alexa and Google Home About This Book Understand the different use cases of Conversational UIs with this project-based guide Build feature-rich Chatbots and deploy them on multiple platforms Get real-world examples of voice-enabled UIs for personal and home assistance Who This Book Is For This book is for developers who are interested in creating interactive conversational UIs/Chatbots. A basic understanding of JavaScript and web APIs is required. What You Will Learn Design the flow of conversation between the user and the chatbot Create Task model chatbots for implementing tasks such as ordering food Get new toolkits and services in the chatbot ecosystem Integrate third-party information APIs to build interesting chatbots Find out how to deploy chatbots on messaging platforms Build a chatbot using MS Bot Framework See how to tweet, listen to tweets, and respond using a chatbot on Twitter Publish chatbots on Google Assistant and Amazon Alexa In Detail Conversation as an interface is the best way for machines to interact with us using the universally accepted human tool that is language. Chatbots and voice user interfaces are two flavors of conversational UIs. Chatbots are real-time, data-driven answer engines that talk in natural language and are context-aware. Voice user interfaces are driven by voice and can understand and respond to users using speech. This book covers both types of conversational UIs by leveraging APIs from multiple platforms. We'll take a project-based approach to understand how these UIs are built and the best use cases for deploying them. We'll start by building a simple messaging bot from the Facebook Messenger API to understand the basics of bot building. Then we move on to creating a Task model that can perform complex tasks such as ordering and planning events with the newly-acquired-by-Google Dialogflow and Microsoft Bot framework. We then turn to voice-enabled UIs that are capable of interacting with users using speech with Amazon Alexa and Google Home. By the end of the book, you will have created your own line of chatbots and voice UIs for multiple leading platforms. Style and approach This is a practical book, where each chapter focuses on a chatbot project. The chapters take a step-by-step approach to help you build intelligent chatbots that act as personal assistants.

Conversational AI

Author : Michael McTear
Publisher : Morgan & Claypool Publishers
ISBN 13 : 1636390323
Total Pages : 253 pages
Book Rating : 4.6/5 (363 download)

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Book Synopsis Conversational AI by : Michael McTear

Download or read book Conversational AI written by Michael McTear and published by Morgan & Claypool Publishers. This book was released on 2020-10-30 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a comprehensive introduction to Conversational AI. While the idea of interacting with a computer using voice or text goes back a long way, it is only in recent years that this idea has become a reality with the emergence of digital personal assistants, smart speakers, and chatbots. Advances in AI, particularly in deep learning, along with the availability of massive computing power and vast amounts of data, have led to a new generation of dialogue systems and conversational interfaces. Current research in Conversational AI focuses mainly on the application of machine learning and statistical data-driven approaches to the development of dialogue systems. However, it is important to be aware of previous achievements in dialogue technology and to consider to what extent they might be relevant to current research and development. Three main approaches to the development of dialogue systems are reviewed: rule-based systems that are handcrafted using best practice guidelines; statistical data-driven systems based on machine learning; and neural dialogue systems based on end-to-end learning. Evaluating the performance and usability of dialogue systems has become an important topic in its own right, and a variety of evaluation metrics and frameworks are described. Finally, a number of challenges for future research are considered, including: multimodality in dialogue systems, visual dialogue; data efficient dialogue model learning; using knowledge graphs; discourse and dialogue phenomena; hybrid approaches to dialogue systems development; dialogue with social robots and in the Internet of Things; and social and ethical issues.

Developing Enterprise Chatbots

Author : Boris Galitsky
Publisher : Springer
ISBN 13 : 3030042995
Total Pages : 559 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Developing Enterprise Chatbots by : Boris Galitsky

Download or read book Developing Enterprise Chatbots written by Boris Galitsky and published by Springer. This book was released on 2019-04-04 with total page 559 pages. Available in PDF, EPUB and Kindle. Book excerpt: A chatbot is expected to be capable of supporting a cohesive and coherent conversation and be knowledgeable, which makes it one of the most complex intelligent systems being designed nowadays. Designers have to learn to combine intuitive, explainable language understanding and reasoning approaches with high-performance statistical and deep learning technologies. Today, there are two popular paradigms for chatbot construction: 1. Build a bot platform with universal NLP and ML capabilities so that a bot developer for a particular enterprise, not being an expert, can populate it with training data; 2. Accumulate a huge set of training dialogue data, feed it to a deep learning network and expect the trained chatbot to automatically learn “how to chat”. Although these two approaches are reported to imitate some intelligent dialogues, both of them are unsuitable for enterprise chatbots, being unreliable and too brittle. The latter approach is based on a belief that some learning miracle will happen and a chatbot will start functioning without a thorough feature and domain engineering by an expert and interpretable dialogue management algorithms. Enterprise high-performance chatbots with extensive domain knowledge require a mix of statistical, inductive, deep machine learning and learning from the web, syntactic, semantic and discourse NLP, ontology-based reasoning and a state machine to control a dialogue. This book will provide a comprehensive source of algorithms and architectures for building chatbots for various domains based on the recent trends in computational linguistics and machine learning. The foci of this book are applications of discourse analysis in text relevant assessment, dialogue management and content generation, which help to overcome the limitations of platform-based and data driven-based approaches. Supplementary material and code is available at https://github.com/bgalitsky/relevance-based-on-parse-trees

Conversational Marketing

Author : David Cancel
Publisher : John Wiley & Sons
ISBN 13 : 1119541832
Total Pages : 288 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis Conversational Marketing by : David Cancel

Download or read book Conversational Marketing written by David Cancel and published by John Wiley & Sons. This book was released on 2019-01-30 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real-time conversations turn leads into customers Conversational Marketing is the definitive guide to generating better leads and closing more sales. Traditional sales and marketing methods have failed to keep pace with the way modern, internet-savvy consumers purchase goods and services. Modern messaging apps, which allow for real-time conversations and instant feedback, have transformed the way we interact in our personal and professional lives, yet most businesses still rely on 20th century technology to communicate with 21st century customers. Online forms, email inquiries, and follow-up sales calls don’t provide the immediacy that modern consumers expect. Conversational marketing and sales are part of a new methodology centered around real-time, one-on-one conversations with customers via chatbots and messaging. By allowing your business to communicate with customers in real time—when it’s most convenient for them—conversational marketing improves the customer experience, generates more leads, and helps you convert more leads into customers. Conversational Marketing pioneers David Cancel and Dave Gerhardt explain how to: Merge inbound and outbound tactics into a more productive dialog with customers Integrate conversational marketing techniques into your existing sales and marketing workflow Face-to-face meetings, phone calls, and email exchanges remain important to customer relations, but adding a layer of immediate, individual conversation drives the customer experience—and sales—sky-high.

Chatbot Research and Design

Author : Asbjørn Følstad
Publisher : Springer Nature
ISBN 13 : 3030395405
Total Pages : 279 pages
Book Rating : 4.0/5 (33 download)

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Book Synopsis Chatbot Research and Design by : Asbjørn Følstad

Download or read book Chatbot Research and Design written by Asbjørn Følstad and published by Springer Nature. This book was released on 2020-01-18 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions. The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.