Can Price Dispersion In Online Markets Be Explained By Differences In E Tailer Service Quality

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Can Price Dispersion in Online Markets Be Explained By Differences in E-Tailer Service Quality?

Author : Xing Pan
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis Can Price Dispersion in Online Markets Be Explained By Differences in E-Tailer Service Quality? by : Xing Pan

Download or read book Can Price Dispersion in Online Markets Be Explained By Differences in E-Tailer Service Quality? written by Xing Pan and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: It has been hypothesized that the Internet lowers search costs and that electronic markets are more competitive than conventional markets. As a result, price dispersion (defined as the distribution of prices of an item with the same measured characteristics across sellers) is expected to be absent from these markets. However, contrary to this expectation, researchers have found that price dispersion in electronic markets is substantial and no narrower than in conventional markets. The observed price dispersion could be due to differences in the services offered by different e-tailers, or to the fact that electronic markets may not be more information-efficient and competitive than conventional markets. This study examined 6,739 price quotes from 105 e-tailers for 581 items in eight product categories and tested if retailer heterogeneity explains online price dispersion. The general conclusion is that the proportion of the price dispersion explained by heterogeneity in e-tailer is small, and that substantial amounts of price dispersion remain after correcting for the influence of e-tailer services. In other words, online price dispersion is persistent even after controlling for e-tailers' service heterogeneity. Evidence still indicates that electronic markets are not necessarily information-efficient. There are apparently gains associated with search for those who do not already know what the best deal is.

Why Aren't the Prices of the Same Item the Same at Me.Com and You.Com?

Author : Xing Pan
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis Why Aren't the Prices of the Same Item the Same at Me.Com and You.Com? by : Xing Pan

Download or read book Why Aren't the Prices of the Same Item the Same at Me.Com and You.Com? written by Xing Pan and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Frictionless e-commerce implies that price dispersion for identical products sold by different e-tailers should be smaller than it is offline, but some recent empirical evidence reveals the opposite. A study by Smith et al. (2000) suggests that such a phenomenon may be due to heterogeneity among e-tailers in such factors as shopping convenience, consumer awareness, and trust. These hypotheses, however, remain untested. In this paper, we extend previous research by developing a comprehensive framework of the drivers of online price dispersion that includes market characteristics such as number of competitors, consumer involvement, and product popularity, in addition to e-tailer characteristics and product category differences. We also empirically test our propositions in a more comprehensive manner than prior research by using a range of price dispersion measures covering 6,739 price quotes for 581 products from 105 e-tailers in a variety of product categories including books, CDs, DVDs, desktop computers, laptop computers, PDAs, computer software, and consumer electronics. Specifically, we (1) identify some key dimensions of e-tailer heterogeneity using factor analysis; (2) identify clusters of e-tailers on these dimensions using cluster analysis; (3) analyze how market factors affect price dispersion using regression analyses; and (4) examine how heterogeneity among e-tailers is related to their prices using hedonic regressions by category and by cluster. Our results show that e-tailer services can be characterized by five underlying factors, namely, shopping convenience, reliability in fulfillment, product information, shipping and handling, and pricing policy. There are three clusters of e-tailers who target different consumer groups and position themselves differently along these five factors. Even after controlling for e-tailer characteristics, online price dispersion is large. Market characteristics drive a large portion of this e-tailer price dispersion. Specifically, price dispersion increases with involvement or average price level of items, albeit at a decreasing rate, and decreases with the number of competitors, but at a diminishing rate. The models explain over 92% of the variance in price dispersion. E-Tailers charge prices in line with their characteristics, but do not necessarily command higher prices for superior services. The drivers of e-tailer prices also vary significantly by the cluster to which the e-tailers belong.

Retailing in the 21st Century

Author : Manfred Krafft
Publisher : Springer Science & Business Media
ISBN 13 : 3540720030
Total Pages : 458 pages
Book Rating : 4.5/5 (47 download)

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Book Synopsis Retailing in the 21st Century by : Manfred Krafft

Download or read book Retailing in the 21st Century written by Manfred Krafft and published by Springer Science & Business Media. This book was released on 2009-12-17 with total page 458 pages. Available in PDF, EPUB and Kindle. Book excerpt: With crisp and insightful contributions from 47 of the world’s leading experts in various facets of retailing, Retailing in the 21st Century offers in one book a compendium of state-of-the-art, cutting-edge knowledge to guide successful retailing in the new millennium. In our competitive world, retailing is an exciting, complex and critical sector of business in most developed as well as emerging economies. Today, the retailing industry is being buffeted by a number of forces simultaneously, for example the growth of online retailing and the advent of ‘radio frequency identification’ (RFID) technology. Making sense of it all is not easy but of vital importance to retailing practitioners, analysts and policymakers.

The Economics of the Internet and E-commerce

Author : Michael R. Baye
Publisher : Elsevier
ISBN 13 : 0762309717
Total Pages : 280 pages
Book Rating : 4.7/5 (623 download)

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Book Synopsis The Economics of the Internet and E-commerce by : Michael R. Baye

Download or read book The Economics of the Internet and E-commerce written by Michael R. Baye and published by Elsevier. This book was released on 2002-10-31 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first six chapters of the text examine four broad issues: the role of the Internet in fostering competition, its impact on price dispersion and on business-to-business transactions, and the importance of reputation and trust in the new economy. The last four chapters examine the impact of the Internet on the organization of firms, the efficiency of auctions in the Internet age, how consumers choose websites and acquire product information, and the growing problem of congestion on the Internet.

An Examination of Price Dispersion in an Online Retail Marketplace

Author : David DiRusso
Publisher :
ISBN 13 :
Total Pages : 171 pages
Book Rating : 4.:/5 (128 download)

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Book Synopsis An Examination of Price Dispersion in an Online Retail Marketplace by : David DiRusso

Download or read book An Examination of Price Dispersion in an Online Retail Marketplace written by David DiRusso and published by . This book was released on 2010 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation is a compilation of three essays that analyze price dispersion in an online retail marketplace. Price dispersion is a measure of the variation in prices that sellers charge for products. Online price dispersion has been thoroughly analyzed in the past decade as it has numerous implications for firm pricing strategy as well as consumer welfare. Chapter 1 of this dissertation offers a literature review of price dispersion research, and discusses key explanations as to why this phenomenon exists on the web. Also, a literature review of shop-bots is presented as they are similar to online marketplaces and form the basis of the three studies. Chapter 2 is the first study, and it establishes the existence of price dispersion in online marketplaces and offers a comparison with price dispersion in shop-bots. It is determined that online marketplaces may have less variation than on shop-bots, yet the price dispersion is still high. Chapter 3 is the second study and it explains much of the dispersion found in the online marketplace through differences in seller service quality and seller reputation. A seller's reputation was found to be the key contributor to variation in the online marketplace hence, study 3, which is chapter 4 of this dissertation, employs an experimental approach designed to offer a perspective of buyers and sellers to determine why price varies with reputation and if consumers value the reputation score. It was determined that buyers prefer sellers with strong long run reputation scores more than sellers with strong short-term reputation scores. Based on these reputation scores sellers want to try to offer a higher price than consumers are willing to pay, and sellers think that a strong score conveys higher levels of trust than buyers believe. This mismatch between how sellers think consumers respond, and how the consumers actually respond could be another driver of price dispersion online. A discussion of the implications of these research studies is offered in Chapter 5.

On the Efficiency of Internet Markets for Consumer Goods

Author : Brian T. Ratchford
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis On the Efficiency of Internet Markets for Consumer Goods by : Brian T. Ratchford

Download or read book On the Efficiency of Internet Markets for Consumer Goods written by Brian T. Ratchford and published by . This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite claims that electronic commerce lowers search costs dramatically, and therefore makes it easy for consumers to spot the best buy, empirical studies have found a substantial degree of price dispersion in electronic markets for consumer goods. This study investigates the consumer welfare implications of observed price levels and price dispersion in electronic markets. We examine the consumer welfare implications of changes in the structure of electronic commerce markets employing comprehensive data sets on e-tailer prices and services collected from BizRate.com in November 2000 and 2001. We find that price dispersion decreased substantially between these two periods, and that measured differences in e-tailer services bear little relation to e-tailer prices.

Encyclopedia of E-Business Development and Management in the Global Economy

Author : Lee, In
Publisher : IGI Global
ISBN 13 : 1615206124
Total Pages : 1458 pages
Book Rating : 4.6/5 (152 download)

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Book Synopsis Encyclopedia of E-Business Development and Management in the Global Economy by : Lee, In

Download or read book Encyclopedia of E-Business Development and Management in the Global Economy written by Lee, In and published by IGI Global. This book was released on 2010-02-28 with total page 1458 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This research book is a repository for academicians, researchers, and industry practitioners to share and exchange their research ideas, theories, and practical experiences, discuss challenges and opportunities, and present tools and techniques in all aspects of e-business development and management in the digital economy"--Provided by publisher.

Consumer Search Behavior and Its Effect on Markets

Author : Brian T. Ratchford
Publisher : Now Publishers Inc
ISBN 13 : 1601982003
Total Pages : 89 pages
Book Rating : 4.6/5 (19 download)

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Book Synopsis Consumer Search Behavior and Its Effect on Markets by : Brian T. Ratchford

Download or read book Consumer Search Behavior and Its Effect on Markets written by Brian T. Ratchford and published by Now Publishers Inc. This book was released on 2009 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt: Consumer Search Behavior and its Effect on Markets focuses on the consumer side of the market, on what is known about how consumers search for needed information, and on how this impacts the behavior of markets. The author discusses three broad strands of this literature -- normative models of search and their application to consumer search; empirical studies of the search process; and implications of consumer search for the behavior of markets, including pricing, advertising and retailing. In general, the author examines external search -- the search for information from sources other than memory. Particular attention is paid to the impact of the Internet on markets. Consumer Search Behavior and its Effect on Markets also examines the broader issues about alternatives considered, sources consulted, extent of consumer knowledge, and the impact of these factors on markets and marketing institutions.

Economics, Information Systems, and Electronic Commerce

Author : Robert J. Kauffman
Publisher : M.E. Sharpe
ISBN 13 : 0765622955
Total Pages : 336 pages
Book Rating : 4.7/5 (656 download)

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Book Synopsis Economics, Information Systems, and Electronic Commerce by : Robert J. Kauffman

Download or read book Economics, Information Systems, and Electronic Commerce written by Robert J. Kauffman and published by M.E. Sharpe. This book was released on 2008 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: This groundbreaking volume introduces new methodological approaches to data analysis as well as new techniques for collecting and cataloging transactional data to assist IS researchers in dealing with new and radical forms of IT innovation that continue to energize electronic commerce.

Handbook of Strategic e-Business Management

Author : Francisco J. Martínez-López
Publisher : Springer Science & Business Media
ISBN 13 : 3642397476
Total Pages : 1004 pages
Book Rating : 4.6/5 (423 download)

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Book Synopsis Handbook of Strategic e-Business Management by : Francisco J. Martínez-López

Download or read book Handbook of Strategic e-Business Management written by Francisco J. Martínez-López and published by Springer Science & Business Media. This book was released on 2013-11-19 with total page 1004 pages. Available in PDF, EPUB and Kindle. Book excerpt: This research handbook provides a comprehensive, integrative, and authoritative resource on the main strategic management issues for companies within the e-business context. It covers an extensive set of topics, dealing with the major issues which articulate the e-business framework from a business perspective. The handbook is divided into the following e-business related parts: background; evolved strategic framework for the management of companies; key business processes, areas and activities; and, finally, emerging issues, trends and opportunities, with special attention to diverse Social Web-related implications. The articles are varied, timely and present high-quality research; many of these unique contributions will be especially valued and influential for business scholars and professionals interested in e-business. Many of the contributors are outstanding business scholars who are or have been editors-in-chief of top-ranked management and business journals or have made significant contributions to the development of their respective fields.

Economics, Information Systems, and Electronic Commerce: Empirical Research

Author : Robert J. Kauffman
Publisher : Routledge
ISBN 13 : 1317472438
Total Pages : 337 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Economics, Information Systems, and Electronic Commerce: Empirical Research by : Robert J. Kauffman

Download or read book Economics, Information Systems, and Electronic Commerce: Empirical Research written by Robert J. Kauffman and published by Routledge. This book was released on 2014-12-18 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: The methods and thinking of economics permeate a large part of the IS discipline. Reciprocally, newly emerging research methods relying on the IT-enabled treatment of massive data aggregates feed economic research. As new and radical forms of IT innovation continue to energize electronic commerce, IS researchers face a daunting task in using existing empirical methods and tools to understand the threats, opportunities, risks, and rewards of these new techniques. This groundbreaking volume leads the way. It introduces new methodological approaches to data analysis as well as new techniques for collecting and cataloging transactional data. The ideas it presents have broad appeal and demonstrate what is possible when new techniques and new ways of thinking are brought to bear on complex research problems.

Multichannel Commerce

Author : Manuel Trenz
Publisher : Springer
ISBN 13 : 3319161156
Total Pages : 164 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Multichannel Commerce by : Manuel Trenz

Download or read book Multichannel Commerce written by Manuel Trenz and published by Springer. This book was released on 2015-03-23 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book takes an in-depth look at consumer behavior in the context of multichannel commerce and explores how the convergence of physical and electronic channels influences consumer decision-making in a multichannel environment. In this regard, it goes far beyond explaining choices between online and offline sales channels, instead providing insights into how the interplay between different channel types is valued by different consumer types and for different products. The book extends previous conceptualizations of multichannel commerce to reflect and incorporate recent technological advances. The results provide valuable guidelines on how, why and when multichannel integration services can be exploited by classical retailers, helping them to compete with their purely online competitors on the internet.

Handbook of Pricing Research in Marketing

Author : Vithala R. Rao
Publisher : Edward Elgar Publishing
ISBN 13 : 1848447442
Total Pages : 617 pages
Book Rating : 4.8/5 (484 download)

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Book Synopsis Handbook of Pricing Research in Marketing by : Vithala R. Rao

Download or read book Handbook of Pricing Research in Marketing written by Vithala R. Rao and published by Edward Elgar Publishing. This book was released on 2009 with total page 617 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pricing is an essential aspect of the marketing mix for brands and products. Further, pricing research in marketing is interdisciplinary, utilizing economic and psychological concepts with special emphasis on measurement and estimation. This unique Handbook provides current knowledge of pricing in a single, authoritative volume and brings together new cutting-edge research by established marketing scholars on a range of topics in the area. The environment in which pricing decisions and transactions are implemented has changed dramatically, mainly due to the advent of the Internet and the practices of advance selling and yield management. Over the years, marketing scholars have incorporated developments in game theory and microeconomics, behavioral decision theory, psychological and social dimensions and newer market mechanisms of auctions in their contributions to pricing research. These chapters, specifically written for this Handbook, cover these various developments and concepts as applied to tackling pricing problems. Academics and doctoral students in marketing and applied economics, as well as pricing-focused business practitioners and consultants, will appreciate the state-of-the-art research herein.

Electronic Commerce

Author : Richard T. Watson
Publisher : Orange Grove Texts Plus
ISBN 13 : 9781616100292
Total Pages : 0 pages
Book Rating : 4.1/5 (2 download)

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Book Synopsis Electronic Commerce by : Richard T. Watson

Download or read book Electronic Commerce written by Richard T. Watson and published by Orange Grove Texts Plus. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook provides a strategic marketing and managerial perspective of electronic commerce. The research of the four authors provides the basis for the book, allowing for first-hand experience, varied viewpoints, and relevance. Contents: 1) Electronic commerce: An introduction. 2) Electronic commerce technology. 3) Web strategy: Attracting and retaining visitors. 4) Promotion: Integrated Web communications. 5) Promotion & purchase: Measuring effectiveness. 6) Distribution. 7) Service. 8) Pricing. 9) Post-Modernism and the Web: Societal effects.

E-Commerce Strategy

Author : Sanjay Mohapatra
Publisher : Springer Science & Business Media
ISBN 13 : 1461441412
Total Pages : 270 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis E-Commerce Strategy by : Sanjay Mohapatra

Download or read book E-Commerce Strategy written by Sanjay Mohapatra and published by Springer Science & Business Media. This book was released on 2012-08-16 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: E-Commerce Strategy: Text and Cases provides the fundamental literature required for graduate students and practitioners to understand electronic commerce. Each chapter provides clearly designed learning objectives and review questions to highlight the major topics and goals. This book covers many of the new innovations and technologies that have been established for e-commerce site development. Unlike similar books, topics such as e-channel adoption, factors affecting e-commerce adoption, and strategy design are reviewed in greater depth. Additionally, the book examines areas not normally covered like open source, online research, and peer-to-peer systems. E-Commerce Strategy: Text and Cases is divided into two parts. Part 1 examines the evolution of e-commerce, analyzes different sectors such as B2B and m-Commerce, and explores the challenges they face. Case studies of well known companies reinforce the concepts learned to demonstrate both successes and failures in the field. Part 2 deals with developing strategies in e-Commerce and looks at future trends including Web 2.0. Overall, the useful guidelines provided should prove valuable to students and researchers in the field.

Trust Management in the Chinese E-Commerce Market

Author : Yong Pan
Publisher : Springer Nature
ISBN 13 : 9819711150
Total Pages : 170 pages
Book Rating : 4.8/5 (197 download)

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Book Synopsis Trust Management in the Chinese E-Commerce Market by : Yong Pan

Download or read book Trust Management in the Chinese E-Commerce Market written by Yong Pan and published by Springer Nature. This book was released on with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Handbook of Research on Retailing

Author : Katrijn Gielens
Publisher : Edward Elgar Publishing
ISBN 13 : 1786430282
Total Pages : 481 pages
Book Rating : 4.7/5 (864 download)

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Book Synopsis Handbook of Research on Retailing by : Katrijn Gielens

Download or read book Handbook of Research on Retailing written by Katrijn Gielens and published by Edward Elgar Publishing. This book was released on 2018-08-31 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: The advent of e-commerce and the rise of hard discounters have put severe pressure on traditional retail chains. Boundaries are blurring: traditional brick & mortar players are expanding their online operations and/or setting up their own discount banners, while the power houses of online retail are going physical, and hard discounters get caught up in the Wheel of Retailing. Even successful companies cannot sit back and rest, but need to prepare for the next wave of change. In the face of this complexity, it is all the more important to take stock of current knowledge, based on insights and experience from leading scholars in the field. What do we know from extant studies, and what are the ensuing best practices? What evolutions are ahead, and will current recipes still work in the future? This Handbook sheds light on these issues.