Business Service Management A Complete Guide 2020 Edition

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The Complete Guide to Business Risk Management

Author : Kit Sadgrove
Publisher : Routledge
ISBN 13 : 1000152065
Total Pages : 774 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis The Complete Guide to Business Risk Management by : Kit Sadgrove

Download or read book The Complete Guide to Business Risk Management written by Kit Sadgrove and published by Routledge. This book was released on 2020-07-26 with total page 774 pages. Available in PDF, EPUB and Kindle. Book excerpt: Risk management and contingency planning has really come to the fore since the first edition of this book was originally published. Computer failure, fire, fraud, robbery, accident, environmental damage, new regulations - business is constantly under threat. But how do you determine which are the most important dangers for your business? What can you do to lessen the chances of their happening - and minimize the impact if they do happen? In this comprehensive volume Kit Sadgrove shows how you can identify - and control - the relevant threats and ensure that your company will survive. He begins by asking 'What is risk?', 'How do we assess it?' and 'How can it be managed?' He goes on to examine in detail the key danger areas including finance, product quality, health and safety, security and the environment. With case studies, self-assessment exercises and checklists, each chapter looks systematically at what is involved and enables you to draw up action plans that could, for example, provide a defence in law or reduce your insurance premium. The new edition reflects the changes in the global environment, the new risks that have emerged and the effect of macroeconomic factors on business profitability and success. The author has also included a set of case studies to illustrate his ideas in practice.

Business Continuity Management System

Author : Wei Ning Zechariah Zechariah Wong
Publisher : Kogan Page Publishers
ISBN 13 : 0749469129
Total Pages : 297 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Business Continuity Management System by : Wei Ning Zechariah Zechariah Wong

Download or read book Business Continuity Management System written by Wei Ning Zechariah Zechariah Wong and published by Kogan Page Publishers. This book was released on 2014-11-03 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: A business continuity management system (BCMS) is a management framework that prepares the organization by developing business continuity strategies to meet its business and statutory obligations during an incident. It is about optimizing service availability and preserving business performance to secure future growth in the market. Business Continuity Management System offers a complete guide to establishing a fit-for-purpose business continuity capability in your organization. Structured in line with the principles of ISO22301 (the International Standard for business continuity management) and with current best practice, this user-friendly book covers the whole life cycle of developing, establishing, operating and evaluating a BCMS initiative. It is aimed at new and seasoned business continuity practitioners involved in business continuity activities in their organizations, whatever the size and sector. It includes proven techniques and easy-to-use methodologies that specifically support the implementation of those requirements specified in ISO 22301. Pragmatic approaches supported by in-depth explanations guide you to assess and improve your organization's BCMS performance. This is the first book to offer an end-to-end solution that addresses all aspects of implementing an effective BCMS. Business Continuity Management System is intended to act as a catalyst to accelerate progress on the journey from business continuity management and risk management to the creation and implementation of a business continuity management system, both by enhancing the BCM and risk competence of individual readers and by contributing to shared knowledge in implementing ISO 22301 in organizations.

The Palgrave Handbook of Service Management

Author : Bo Edvardsson
Publisher : Springer Nature
ISBN 13 : 3030918289
Total Pages : 1031 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis The Palgrave Handbook of Service Management by : Bo Edvardsson

Download or read book The Palgrave Handbook of Service Management written by Bo Edvardsson and published by Springer Nature. This book was released on 2022-05-24 with total page 1031 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.

The Complete Guide for CISA Examination Preparation

Author : Richard E. Cascarino
Publisher : CRC Press
ISBN 13 : 0429644094
Total Pages : 156 pages
Book Rating : 4.4/5 (296 download)

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Book Synopsis The Complete Guide for CISA Examination Preparation by : Richard E. Cascarino

Download or read book The Complete Guide for CISA Examination Preparation written by Richard E. Cascarino and published by CRC Press. This book was released on 2020-10-05 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Guide for CISA Examination Preparation delivers complete coverage of every topic on the latest release of the Certified Information Systems Auditor (CISA) exam. The author is an IT security and auditing expert and the book covers all five exam domains. This effective self-study system features chapter learning objectives, in-depth explanations of each topic, and accurate practice questions. Each chapter includes exam tips that highlight key exam information, hands-on exercises, a summary that serves as a quick review, and end-of-chapter questions that simulate those on the actual exam. Designed to help candidates pass the CISA exam easily, it also serves as an ideal on-the-job reference. Richard E. Cascarino, MBA, CIA, CISM, CFE, CRMA, is well known in international auditing. Richard is a principal of Richard Cascarino & Associates. He has over 31 years’ experience in audit training and consulting. He is a regular speaker at national and international conferences and has presented courses throughout Africa, Europe, the Middle East and the USA. Richard is a Past President of the Institute of Internal Auditors in South Africa, was the founding Regional Director of the Southern African Region of the IIA-Inc. and is a member of ISACA, and the Association of Certified Fraud Examiners, where he is a member of the Board of Regents for Higher Education. Richard was Chairman of the Audit Committee of Gauteng cluster 2 (Premier's office, Shared Services and Health) in Johannesburg and is currently the Chairman of the Audit and Risk Committee of the Department of Public Enterprises in South Africa. Richard is also a visiting Lecturer at the University of the Witwatersrand, author of the book Internal Auditing: An Integrated Approach, now in its third edition. This book is extensively used as a university textbook worldwide. In addition, he is the author of the Auditor's Guide to IT Auditing, Second Edition and the book Corporate Fraud and Internal Control: A Framework for Prevention. He is also a contributor to all four editions of QFINANCE, the Ultimate Resource.

Complete Guide to Federal and State Garnishment, 2020 Edition (IL)

Author : Bryant
Publisher : Wolters Kluwer
ISBN 13 : 1543811132
Total Pages : 1292 pages
Book Rating : 4.5/5 (438 download)

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Book Synopsis Complete Guide to Federal and State Garnishment, 2020 Edition (IL) by : Bryant

Download or read book Complete Guide to Federal and State Garnishment, 2020 Edition (IL) written by Bryant and published by Wolters Kluwer. This book was released on 2019-12-12 with total page 1292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete Guide to Federal and State Garnishment provides much-needed clarity when the federal and state laws appear to conflict. You'll find plain-English explanations of the laws and how they interact, as well as the specific steps you and your staff need to take to respond to the order properly. Numerous detailed examples and mathematical calculations make it easy to apply the law under different scenarios. Written by Amorette Nelson Bryant, who was recently appointed by the Uniform Law Commission as an observer for the Drafting Committee on a Wage Garnishment Act and was a past chair of both the APA GATF Child Support Subcommittee and Garnishment Subcommittee, Complete Guide to Federal and State Garnishment brings the payroll professional up-to-date on the latest federal and state laws and regulations affecting this ever-changing area. It is your one-stop source for answers to critical questions, such as: Does the amount exempt from garnishment change when the minimum wage goes up? How do I determine the wages to which the garnishment applies? If an employee is subject to more than one garnishment, which has priority? Which state's rules do I use when I receive a child support order sent from another state? State or federal law - which applies for creditor garnishment and support? Are there alternatives to remitting withheld child support via EFT/EDI? How do I handle garnishments when employees are paid a draw against salary? Previous Edition: Complete Guide to Federal and State Garnishment, 2019 Edition, ISBN 9781454899921

Managing Luxury Brands

Author : Eleonora Cattaneo
Publisher : Kogan Page Publishers
ISBN 13 : 1398606731
Total Pages : 361 pages
Book Rating : 4.3/5 (986 download)

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Book Synopsis Managing Luxury Brands by : Eleonora Cattaneo

Download or read book Managing Luxury Brands written by Eleonora Cattaneo and published by Kogan Page Publishers. This book was released on 2023-03-03 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn what makes a luxury brand, how to successfully market them in a changing global context and what opportunities sustainable luxury and the latest technological developments present. Managing Luxury Brands offers comprehensive coverage of key and cutting-edge topics in luxury brand management. Examining the socio-cultural contexts of luxury and the ways in which prestige brands create meaning, it presents a framework for understanding, analysing and developing a modern luxury brand. Unlike many other texts, it also explores the environmental and social impact of luxury, sustainable luxury and the opportunities of new technological innovations including the metaverse, artificial intelligence and non-fungible tokens (NFTs). With case studies and examples from a range of brands including Ferrari, Balenciaga and Shang Xia, Managing Luxury Brands brings together insights from leading academics in the field from across the globe who draw on extensive consulting and industry experience. Supported by a range of features which include learning objectives, discussion questions and chapter summaries, accompanying online resources consist of lecture slides and video interviews with industry experts. This textbook is an invaluable resource for any student studying luxury brand management.

ITIL® V3 - A Pocket Guide

Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9087531710
Total Pages : 169 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis ITIL® V3 - A Pocket Guide by : Jan van Bon

Download or read book ITIL® V3 - A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2020-06-11 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the lifecycle approach?

British Qualifications 2020

Author : Kogan Page Editorial
Publisher : Kogan Page Publishers
ISBN 13 : 0749497416
Total Pages : 724 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis British Qualifications 2020 by : Kogan Page Editorial

Download or read book British Qualifications 2020 written by Kogan Page Editorial and published by Kogan Page Publishers. This book was released on 2019-12-03 with total page 724 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its 50th edition, British Qualifications 2020 is the definitive one-volume guide to every recognized qualification on offer in the United Kingdom. With an equal focus on both academic and professional vocational studies, this indispensable guide has full details of all institutions and organizations involved in the provision of further and higher education, making it the essential reference source for careers advisers, students, and employers. It also contains a comprehensive and up-to-date description of the structure of further and higher education in the UK, including an explanation of the most recent education reforms, providing essential context for the qualifications listed. British Qualifications 2020 is compiled and checked annually to ensure the highest currency and accuracy of this valuable information. Containing details on the professional vocational qualifications available from over 350 professional institutions and accrediting bodies, informative entries for all UK academic universities and colleges, and a full description of the current structural and legislative framework of academic and vocational education, it is the complete reference for lifelong learning and continuing professional development in the UK.

The Ultimate Modern Guide to Cloud Computing: Everything from Cloud Adoption to Business Value Creation

Author : Enamul Haque
Publisher : Enel Publication
ISBN 13 :
Total Pages : 295 pages
Book Rating : 4.6/5 (66 download)

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Book Synopsis The Ultimate Modern Guide to Cloud Computing: Everything from Cloud Adoption to Business Value Creation by : Enamul Haque

Download or read book The Ultimate Modern Guide to Cloud Computing: Everything from Cloud Adoption to Business Value Creation written by Enamul Haque and published by Enel Publication. This book was released on 2020-07-23 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: CLOUD COMPUTING ADOPTION TO VALUE CREATING A more straightforward guide for a more competent shift Your Complete Guide to Cloud Computing and Migrating to the Cloud. This book covers the technical details of how public and private cloud technology works and the strategy, technical design, and in-depth implementation details required to migrate existing applications to the cloud. After reading this book, you will have a much better understanding of cloud technology and the steps needed to quickly reap its benefits while at the same time lowering your IT implementation risk. Written by a proven expert in cloud computing, business management, network engineering, and IT security. This is a must-read for IT management, CIOs, senior IT engineers, and program managers in the government, DoD, and commercial sectors. Table of Contents Fundamental Cloud Computing Understanding Cloud Computing Fundamental Concepts and Models Cloud-Enabling Technology Fundamental Cloud Security Cloud Computing Mechanisms Cloud Infrastructure Mechanism Specialised Cloud Mechanisms Cloud Management Mechanisms Cloud Security Mechanisms Cloud Computing Architecture Fundamental Cloud Architectures Advanced Cloud Architectures Specialise Cloud Architectures Working with Clouds Cloud Delivery Model Considerations Cost Metrics and Pricing Models Service Quality Metrics and SLAs

How the Army Runs: A Senior Leader Reference Handbook, 2017-2018 (31st Edition)

Author : U.S. Army War College
Publisher : Lulu.com
ISBN 13 : 0359235743
Total Pages : 552 pages
Book Rating : 4.3/5 (592 download)

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Book Synopsis How the Army Runs: A Senior Leader Reference Handbook, 2017-2018 (31st Edition) by : U.S. Army War College

Download or read book How the Army Runs: A Senior Leader Reference Handbook, 2017-2018 (31st Edition) written by U.S. Army War College and published by Lulu.com. This book was released on 2018-11-19 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text explains and synthesizes the functioning and relationships of numerous Defense, Joint, and Army organizations, systems, and processes involved in the development and sustainment of trained and ready forces for the Combatant Commanders. It is designed to be used by the faculty and students at the U.S. Army War College (as well as other training and educational institutions) as they improve their knowledge and understanding of "How the Army Runs." We are proud of the value that senior commanders and staffs place in this text and are pleased to continue to provide this reference.

No Easy Future

Author : Thejendra Sreenivas
Publisher : Thejendra Sreenivas
ISBN 13 :
Total Pages : 46 pages
Book Rating : 4./5 ( download)

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Book Synopsis No Easy Future by : Thejendra Sreenivas

Download or read book No Easy Future written by Thejendra Sreenivas and published by Thejendra Sreenivas. This book was released on 2019-12-19 with total page 46 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many people think becoming a hermit to escape the modern rat race is a superb idea. But is it really possible? Can you really give up everything, escape into some forest, become a hermit and lead a jolly life? Unfortunately, it is neither practical nor possible for everyone. Secondly, even if you enter a forest to try that it is impossible to start living like Tarzan by making friends with all the animals and fighting crocodiles when necessary. Living in a forest involves learning several tough survival skills, icky lifestyle changes and a long time to blend into a forest life. So, running away to a real forest to escape the hassles of the modern concrete jungle is a lousy idea.But, wait, don’t be disappointed! It is still possible to experience several of the joys of a hermit without actually running away to a real forest. This book will tell you how.

FINK!

Author : Thejendra Sreenivas
Publisher : Thejendra Sreenivas
ISBN 13 :
Total Pages : 146 pages
Book Rating : 4./5 ( download)

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Book Synopsis FINK! by : Thejendra Sreenivas

Download or read book FINK! written by Thejendra Sreenivas and published by Thejendra Sreenivas. This book was released on 2019-12-20 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is nothing worse than a brutal crime that remains unsolved for years. What can be more painful for the victims and their loved ones than to see the perpetrators still roaming free from the tentacles of justice? But not anymore. There is someone in town now who can give solace to such victims. A new headache has now entered the underworld and that’s not the police. Meet a mysterious private investigator with the strange powers to solve cases that have stumped the police for decades. A man who can handle baffling criminal cases when even the world’s greatest detectives fail to make any progress. A faceless stool pigeon who is sending shivers down the spine of the Mafia and the underworld by mysteriously unraveling all their darkest secrets. A chap every police chief would love to have on his team. Who is he? What is his secret? How does he do it? Why is he doing it? Who are his sources?

The Power of Laziness

Author : Thejendra Sreenivas
Publisher : Thejendra Sreenivas
ISBN 13 :
Total Pages : 76 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Power of Laziness by : Thejendra Sreenivas

Download or read book The Power of Laziness written by Thejendra Sreenivas and published by Thejendra Sreenivas. This book was released on with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: UPDATED 2022 EDITION Any modern executive coach can teach you how to fire on all cylinders, be more productive, extract more juice out of your system, wake up at 5 and go to bed at 11, don’t be a clock watcher, stop the 9-to-5 mentality, get into a 12-14 hour schedule, take a cold shower, and burn yourself at the gym daily, etc. They insist that fame and fortune are possible only if you adopt such an intense lifestyle. And media also joins the bandwagon to portray such ever-smiling workaholics as modern-day superheroes. Bombarded by such scorching advice most people start believing that burning themselves out is the only way to live. So, they enter a world obsessed with speed, doing everything faster, cramming more and more into less and less time, racing against the clock, etc. But what is popular may not be right, and what is right may not be popular. Now, what if I told you that by adopting some conscious laziness you can achieve more than what chronic workaholics can achieve in their lifetime? This concise book will show you how to exploit the unique power of laziness and adapt it to achieve stunningly more productivity and creativity than all the extreme workaholics surrounding you. Give it a try, you will be pleasantly surprised.

The Cricket Beasts

Author : Thejendra Sreenivas
Publisher : Thejendra Sreenivas
ISBN 13 :
Total Pages : 30 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Cricket Beasts by : Thejendra Sreenivas

Download or read book The Cricket Beasts written by Thejendra Sreenivas and published by Thejendra Sreenivas. This book was released on with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Hey, are you bored with your dull and monotonous life? Do you waste all your spare time reading dull books like Shakespeare and Charles Dickens? Is your life too tame and domesticated? Do you want to inject some excitement and exuberance into it? Do you want to improve your lung power and be able to yell and shriek at hundred decibels for hours and hours? Do you want to get lots of friends of all ages, religions and races who think and act alike? Do you want to extract the maximum out of your gigantic high definition TV? Do you want to be at the edge of your living room couch shivering in nail biting suspense and anticipation? Do you…’ ‘Yes! Yes! Quick, tell me what I need to do.’ ‘Simple. Just become a real cricket fan and you will achieve all that I just said.’ ‘What? Don’t be silly! How will that help? I am already a cricket fan in case you didn’t know.’ ‘Hah! Are you? Don’t make me laugh! You are like a lamb, an insult to all real cricket fans.’‘ Hey, what do you mean by insult to all fans?’ ‘Cool down! What I mean is you look and act too domesticated to be called a real cricket fan. You are still not that fire and brimstone material of cricket – The Ultimate Cricket Fan.’ ‘Ultimate cricket fan? Who is that?’ ‘An explosive beast that no one can tame.’

The Extreme Minimalist

Author : Thejendra Sreenivas
Publisher : Thejendra Sreenivas
ISBN 13 :
Total Pages : 70 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Extreme Minimalist by : Thejendra Sreenivas

Download or read book The Extreme Minimalist written by Thejendra Sreenivas and published by Thejendra Sreenivas. This book was released on 2019-12-19 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt: UPDATED 2022 EDITION Many executives think that financial problems, suicides, etc., only happen to some other people but not to them. So, they happily lead a lavish lifestyle by increasing their standard of living. Secondly, they assume that their credentials, knowledge, friends, and good deeds will keep them employed forever. Sadly, they are mistaken. Today’s unpredictable economy, workplace headaches, health, family issues, etc., can make even the most qualified employee unemployed. What if one door closes and another doesn't open? This book is designed to help you overcome such risks and become a long-distance runner in life and not a short-distance runner. By reading this book you will learn an amazing life skill called Minimalism or Voluntary Frugality, which no university or workplace will teach you. By learning this you can confidently handle your life's ups and downs without any fear of putting yourself or your family in trouble, and also become financially and psychologically superior to the rest of the crowd. Give it a try, you will be pleasantly surprised.

Become a Modern Artist

Author : Thejendra Sreenivas
Publisher : Thejendra Sreenivas
ISBN 13 :
Total Pages : 35 pages
Book Rating : 4./5 ( download)

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Book Synopsis Become a Modern Artist by : Thejendra Sreenivas

Download or read book Become a Modern Artist written by Thejendra Sreenivas and published by Thejendra Sreenivas. This book was released on 2019-12-19 with total page 35 pages. Available in PDF, EPUB and Kindle. Book excerpt: UPDATED 2022 EDITION Become a Modern Artist is a stunning collection of humorous and satirical steps on how to become a famous modern artist by drawing and painting ridiculous irrational stuff that no one can understand. Choose a career so unique that it prescribes no educational qualifications, age limitations, tough training, work timings, or mental and physical qualifications for any candidate. Secondly, no other profession gives you the freedom, liberty, elasticity, autonomy, uniqueness, excitement, adventure, and variety that this unbelievable job offers. Thirdly, your paycheck can exceed millions of dollars. Forget the dull jobs that require you to slog 24x7 with eternal headaches like bad bosses, bad colleagues, office politics, recession, downsizing, outsourcing, etc. Sounds interesting? Everything you wanted to know about how to become an extremely creative person but was not sure whom to ask is available right here in this amazing guide. It contains the most comprehensive specifications for every aspiring artist and this is the only book that you need. There is no need to get a formal degree, read expensive books, or attend long stressful training on how to draw and paint correctly. So, let us get started.

We Never Would Have Guessed!

Author : Thejendra Sreenivas
Publisher : Thejendra Sreenivas
ISBN 13 :
Total Pages : 33 pages
Book Rating : 4./5 ( download)

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Book Synopsis We Never Would Have Guessed! by : Thejendra Sreenivas

Download or read book We Never Would Have Guessed! written by Thejendra Sreenivas and published by Thejendra Sreenivas. This book was released on 2019-12-20 with total page 33 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Have you noticed the exemplary work being done by some of our scientists and around the world these days?’‘Do you mean the great advances in curing cancer and other diseases?’‘No, I am not referring to cancer research or cure for baldness. I am talking about the other kinds of spectacular discoveries by our modern experts and scientists.’‘What spectacular discoveries are you talking about?’‘Scan any general newspaper or website and you will find an article about such glorious research every second day.’‘What glorious research are they? What are they discovering?’‘Well, I am not going to reveal them easily. But you never would have guessed that a meticulous research was required to unravel those earth shattering truths at the cost of taxpayers money.’‘Come on! Tell me what those discoveries are.’‘Well, since you insist I will reveal them. But don’t tell anyone, okay?’