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Business Relationships Capability And Firm Effectiveness
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Book Synopsis Firm Competitive Advantage Through Relationship Management by : Bartosz Deszczyński
Download or read book Firm Competitive Advantage Through Relationship Management written by Bartosz Deszczyński and published by Springer Nature. This book was released on 2021-03-25 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Relationship management (RM) is an essential part of business, but its success as a business model can be hard to measure, with some firms embracing a model that is truly relationship-orientated, while others claim to be relationship-orientated but in fact prefer transactional short-term gain. This open access book aims to develop a mid-range theory of relationship management, examining truly relationship-orientated firms to discover not only what qualities these firms have that make them successful at the RM model, but also what benefits this model has for the firm. It addresses questions like how RM-mature companies achieve and sustain competitive advantage, and what determines the scale and scope of these firms, illustrating with case studies. This book will be of interest to scholars studying leadership and strategy, especially those interested in relationship management, business ethics and corporate social responsibility. It will also be of interest to professionals looking to develop their understanding of relationship management.
Book Synopsis Five Keys to Powerful Business Relationships: How to Become More Productive, Effective and Influential by : Sallie Sherman
Download or read book Five Keys to Powerful Business Relationships: How to Become More Productive, Effective and Influential written by Sallie Sherman and published by McGraw Hill Professional. This book was released on 2013-09-06 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: What's your most valuable corporate asset? BUSINESS RELATIONSHIPS “Five Keys to Powerful Business Relationships goes beyond the usual bonhomie, grip-and-grin, back slapping . . . dimension of business relationships. This book outlines a fresh, more systematic perspective to an area usually thought of as the ‘soft’ side of business.” —From the Foreword by Bradley J. Mitchell, former Chief Commercial Officer, AccuWeather Whatever business you’re in, success often depends on relationships—whether the relationship is between two team members, among several divisions of a corporation, or when it spans a large network of suppliers and customers. For almost three decades Sallie Sherman, Joseph Sperry and, more recently, Steve Vucelich have been helping companies increase revenues, reduce costs, and lower risk by helping firms optimize their B2B relationships. Five Keys to Powerful Business Relationships is a game-changing guide that will help you leverage every critical relationship in your organization for greater success. The authors combine their knowledge and experience to show you how to get maximum value from virtually every relationship—both internal and external. You’ll learn how to spot those relationships that are not generating their full power—and turn them into drivers of profit and growth. You’ll discover new ways to eliminate barriers to performance and boost the energy of individuals, teams, groups, and your organization as a whole. And you’ll find out how to improve personal and managerial development by using Five Keys to Powerful Business Relationships: Key #1: Connect first, then focus on task Key #2: Learn by walking in another’s shoes Key #3: Whether people trust you is often up to you Key #4: Share information to increase your personal power Key #5: Manage yourself before you manage others The authors present proven best practices that individuals and firms can use to form more empowering relationships. They show you how to identify and remove barriers to relationships in your company, whether they are caused by culture, infrastructure, or self-awareness gaps. If you want to be more productive, effective, and influential, you have to begin thinking in terms of relationships. Globalization, quality movements, increasing numbers of M&A and strategic partnerships, and the rise of social media have made relationships the new business imperative. Your company’s most valuable asset may be dormant. Learn how to tap into it and extract its maximum value with Five Keys to Powerful Business Relationships.
Book Synopsis Business Partnerships and Organizational Performance by : Wei Jiang
Download or read book Business Partnerships and Organizational Performance written by Wei Jiang and published by Springer Science & Business Media. This book was released on 2014-03-14 with total page 379 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the rapidly changing business world, only a small percentage of firms are able to survive and prosper despite recessions, industrial evolutions and economic changes. An often-asked question is: What determines a firm’s sustainable competitive advantage? One of the most popular competitive strategies is partnering with other firms. So: How do firms make intelligent and informed decisions when it comes to selecting business partners, to utilizing available resources and capabilities in partnerships, and to managing relations to maximize partnership benefits? This book studies 300 firms across various industries, providing readers with a comprehensive view of how firms develop sustainable competitive advantages by establishing business partnerships. Young academics and experienced researchers alike will find solid theoretical foundations and fresh business insights.
Book Synopsis Enterprise Relationship Management by : Andrew Humphries
Download or read book Enterprise Relationship Management written by Andrew Humphries and published by Routledge. This book was released on 2016-03-09 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's connected global marketplace, success and failure is bound up with the management of your inter-organisational partnerships. Competition is no longer between individual organisations but between alliances of companies and networks of supply chains. Richard Gibbs and Andrew Humphries provide a practical guide to the management process and skill sets needed for co-ordinating the business activities that are essential to creating a competitive advantage. Their eight partnership types developed from earlier research help readers adapt their relationship strategies to the different opportunities that present themselves and focus their greatest time and resources on the collaborations that offer the greatest value. The text includes an explanation of the context for collaboration, the principles and drivers for success, as well as techniques for appraisal and management. This is an excellent overview of the tools, techniques and philosophies behind an enterprise’s successful management of its strategically important relationships. Enterprise Relationship Management will help ensure your organisation has the requisite ability to form, manage, retire and exit partnerships in a fluid and agile way. Whether you are in sales or marketing or finance and operations, this book will show you how to get the most from your partnerships.
Book Synopsis Creating Dynamic Capabilities Through Business Partnerships by : Wei Jiang
Download or read book Creating Dynamic Capabilities Through Business Partnerships written by Wei Jiang and published by . This book was released on 2011 with total page 732 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why are some firms able to survive and prosper through the recessions, technological revolutions, economic and market changes but others fail? As the business environment is characterised by accelerating pace of changes, this topic has received increasing attention from both academic scholars and industrial practitioners in an attempt to explain sustainable competitive advantage of firms. Establishing business partnerships has long been recognised as one of the most effective ways to help firms manage technological turbulence and dynamic market environments. Thus, this study adopts a promising approach-Dynamic Capability Approach (DCA)-in the context of business partnerships and investigates the role of dynamic capabilities in achieving superior firm performance. DCA has emerged to explore the dynamic capabilities that firms use to purposefully create, modify and re-combine their resources base in response to external market dynamics (Eisenhardt & Martin, 2000; Helfat, et al., 2007; Teece, Pisano, & Shuen, 1997). The central logic of DCA is that dynamic capabilities are higher-order capabilities that persistently transform ordinary organisational resources and capabilities into superior firm performance; they are conceptualised as the sources of firms' sustainable competitive advantage especially in dynamic business environments. Most studies in DCA field are conceptual and explanatory nature and empirical works are rare. The main purpose of this study is to conceptualise and operationalise dynamic capabilities, examine their importance for firm performance as well as their mediating role in the relationship between organisational resources, capabilities and firm performance. Five important dynamic capabilities identified are: integrative capability, agility, network competence, R&D competence, and market orientation. Integrative capability is the ability of firms to promote inter-organisational coordination and manage the complementarity and compatibility of resources and capabilities. Thus, this study also examines the role of integrative capability in enhancing the effect of organisational resources and capabilities on developing new dynamic capabilities.Relationship marketing perspective is incorporated to help explain the variation in organisational performance in business partnerships. To date, very little research has integrated DCA and relationship marketing perspective to study the firms' superior performance. This study is therefore aimed at filling this gap. Firms that are able to generate relational rents are those that are better at managing relational capital than their counterparts. Thus, the study empirically examines the importance of relational capabilities on firm performance and to what extent they enhance the effect of organisational resources and capabilities on superior firm performance and the development of dynamic capabilities. The study context is the Chinese manufacturing sector. Mail survey with structured questionnaire was used to collect date. Senior managers were chosen as key informants since they were assumed to have the broadest knowledge on the partnerships their business had. The sampling frame consisted of Chinese manufacturers with minimum of fifty full-time employees and five years of history in the main industry. A usable sample of 300 was obtained, yielding an effective response rate of 30%. The direct contribution of organisational resources, organisational capabilities, relational capabilities and dynamic capabilities on firm performance was examined using multiple regression. The findings indicate that the most important resources predicting superior performance are reputation for quality and brand reputation. Human resources are related to the achievement of strategic performance, although they do not have a significant effect on marketing effectiveness and financial performance. In terms of organisational capabilities, marketing and technological capabilities are more important predictors of firm performance than manufacturing and managerial capabilities. Surprisingly, learning capability is not directly related to firm performance. The findings also indicate that guanxi (interpersonal relationship) is the most important relational factor, followed by organisational commitment and loyalty to partnerships. Trust and conflict management do not significantly predict firm performance. With regard to dynamic capabilities, the findings indicate integrative capability, agility, network competence, R&D competence, and market orientation significantly predict the firm performance. The set of dynamic capabilities explains the highest variance of firm performance than organisational resources, organisational capabilities and relational capabilities. This suggests that dynamic capabilities are a superior source of firm performance.Structural equation modelling was used to examine the mediating role of relational capabilities and dynamic capabilities in the relationship between organisational resources, capabilities and firm performance. Relational capabilities are the important mechanisms for transmitting the effect of human resources and brand reputation into firm performance, as well as boosting the effect of managerial and marketing capabilities on firm performance and new capabilities. Relational capabilities are also important mechanisms that transform manufacturing, managerial and marketing capabilities into dynamic capabilities.With regard to dynamic capabilities, the findings support that each dynamic capability significantly mediates the relationship between resources and firm performance, particularly financial reputation, brand reputation and human resources. The findings also indicate that dynamic capabilities mediate the relationship between organisational capabilities, firm performance and the development of new capabilities. Among all dynamic capabilities, integrative capability is the strongest mechanism for transforming the capabilities particularly manufacturing, managerial, marketing and learning capabilities into superior firm performance and new capabilities. Integrative capability also enhances the effect of these four capabilities on the development of new dynamic capabilities. Agility and network competence are important mechanisms for transforming manufacturing, managerial and marketing capabilities into performance outcomes. Further, R&D competence enhances the effect of manufacturing and learning capabilities on performance whilst market orientation assists managerial and marketing capabilities in achieving superior performance. The major contribution of this study is to extend the knowledge of DCA by conceptualising, operationalising and empirically testing the importance of dynamic capabilities on firm performance in the context of business partnerships. The study suggests that further investigation in DCA is potentially a productive area to understand competitive advantage and business performance. The study also extends the applicability of DCA by testing the approach in emerging economies. In addition, by incorporating the relationship marketing perspective, the study provides a holistic overview of the major determinants of successful partnerships within the Resource-Based View. Furthermore, the study has implications for managers in that incorporating dynamic capabilities deepens the understanding of determinants of firm performance. Finally, the study implies that establishing business partnerships can be an effective approach to create dynamic capabilities with significant performance implications for the partner organisations.
Book Synopsis Business Relationship Management for the Digital Enterprise by : Vaughan Philip Merlyn
Download or read book Business Relationship Management for the Digital Enterprise written by Vaughan Philip Merlyn and published by Merlyn Group, LLC. This book was released on 2019-08-12 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: How Business Relationship Management can accelerate time to value in the Digital Enterprise.
Book Synopsis Business Relationships, Capability, and Firm Effectiveness by : J. O. Lasisi
Download or read book Business Relationships, Capability, and Firm Effectiveness written by J. O. Lasisi and published by . This book was released on 2014 with total page 11 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Implementing and Managing Collaborative Relationships by : Andrew Humphries
Download or read book Implementing and Managing Collaborative Relationships written by Andrew Humphries and published by CRC Press. This book was released on 2022-06-19 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s competitive, globalized marketplace, the provision of services and products is a result of teamwork between several organizations. Relationships between organizations of any size are strategically important. If your supplier falls down at a crucial moment, it can have survival implications for your company or for other members of your supply chain. The management of these strategic assets cannot be left to chance and the same attention that you devote to finance, operations, HR, etc. must be applied to business relationships. Despite this, very few organizations focus on this or are even aware that they need to do it. Those that do are unsure how to do it. This is not helped by business schools that focus on either customer relationship management (CRM) or supplier relationship management (SRM) rather than collaboration between partners (Enterprise Relationship Management). This book is a unique "go-to" guide for all managers who should be looking at collaboration with other organizations as a new way to attain outstanding results that would not be achieved on their own. Currently, there is nothing else of this nature on the market. The book identifies relationship management as a pivotal management function. It presents a comprehensive, flexible, end-to-end management process that can be easily incorporated into the existing management structures. Further, they describe the crucial role of the relationship manager who is at the heart of the system and provides the drive to achieve high performance. Any company can tailor this discipline to the needs of its organization – whether an SME or a multi-national company selecting a new partner or managing existing relationships. This book covers the decision of whether or not to partner and with whom, the creation of an appropriate system of governance, the transition to operations, managing performance for continuous improvement, and, finally, controlled wind-up of the partnership. Throughout, diagrams to signpost the sequence of activities, checklists of important actions, and job-related worksheets are provided. In addition, there are numerous case studies in a variety of industries and public sectors that will be used as illustrations. Altogether these make this book ideally suitable for experienced managers as well as for training and induction purposes. Essentially, Implementing and Managing Collaborative Relationships: A Practical Guide for Managers shows managers how they can create and operate a simple and effective system of Enterprise Relationship Management that will enable them to maximize efficiency, resilience, innovation, and profitability.
Book Synopsis The BRMP® Guide to the BRM Body of Knowledge by : Business Relationship Management Institute
Download or read book The BRMP® Guide to the BRM Body of Knowledge written by Business Relationship Management Institute and published by Van Haren. This book was released on 1970-01-01 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.The BRMP® Guide to the BRM Body of Knowledge is designed to assist the Business Relationship Management Professional (BRMP®) training course attendees and certification exam candidates, but it will also be of great value to anyone looking for a comprehensive foundation-level overview of the art and practice of Business Relationship Management. The book covers the entire BRMP® course syllabus and contains all the information covered in the training and referenced in the exam.What is BRMP®?Business Relationship Management Professional (BRMP®) training is a world-class professional development program designed to provide a solid foundation-level knowledge of Business Relationship Management. The BRMP® exam is designed to test an individual s learning through rigorous examination providing a leading verifiable benchmark of BRM professional acumen and achievement. To learn more about BRMP® training and certification, please visit http://brminstitute.org/.Who Is It For?Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. BRMP® professional development program provides an excellent Return on Investment (ROI) and is ideally suited for project managers, business analysts, architects, external service providers; representatives of shared services organizations including IT, HR, Finance, Sales, Strategy Planning, etc.; business partners and anyone else interested in business value maximization.Benefits for Individuals and OrganizationsHolders of BRMI Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of: The characteristics of the BRM role. What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the service provider s services. The use of Portfolio Management disciplines and techniques to maximize realized business value. Business Transition Management and the conditions for successful change programs to minimize value leakage. The BRM role in Service Management and alignment of services and service levels with business needs. The principles of effective and persuasive communication.
Book Synopsis Developing Knowledge-based Client Relationships by : Ross Dawson
Download or read book Developing Knowledge-based Client Relationships written by Ross Dawson and published by Routledge. This book was released on 2005 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text provides an exploration of the importance of information and knowledge in business transactions and client relationships. It presents a theoretical framework, case studies and examples.
Book Synopsis Managing Business Relationships by : David Ford
Download or read book Managing Business Relationships written by David Ford and published by Wiley. This book was released on 2003-07-16 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: No company can be an island in today's business world. Each one is locked into a complex network of relationships with suppliers, customers and other business partners. To be effective, managers within companies must constantly assess these relationships and the intentions, actions and reactions of their counterparts within them. Indeed, managing its relationships and its position in the business network has become the critical task on which a company's very existence stands or falls. This new edition of Managing Business Relationships aims to help managers and students understand the reality of business networks and how to manage in them. It has been entirely rewritten to include the latest thinking and research from the IMP (Industrial Marketing and Purchasing) Group. The book * provides a structured way to understand business networks and their effect on the practicing manager. * offers a complete analysis of management in different relationships including those with suppliers, customers, distributors and development partners. * includes a brand new and easy to understand model of managing in networks. This book is vital reading for students of business marketing, purchasing, business networks and relationship management at the MBA and final year undergraduate level. It will also be a valuable resource for all managers operating in business markets, including those in purchasing, marketing, technical development and distribution.
Book Synopsis Operations Management by : Alison Bettley
Download or read book Operations Management written by Alison Bettley and published by SAGE. This book was released on 2005-11-18 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: `This reader is an outstanding piece of work. It captures the essence of operations management by providing an interesting and sometimes provoking set of readings. It also provides an excellent review of the topic. Its approach to operations management is both topical and comprehensive. The editors have done an outstanding job of including many of the significant recent developments in the area, particularly in the technology and operations strategy areas′ - Nigel Slack, Professor of Operations Strategy, Warwick University How have consumer demands, environmental and ethical concerns, the advancement of technology and the globalization of business changed and redefined operations management? This Reader explains new and emerging areas and re-evaluates some important mainstream issues. Leading specialists contribute their experiences and thoughts on four key areas. They are: - Strategy - makes the case for regarding operations as a strategic asset in their own right - Methodology - examines the myriad of approaches taken towards process improvement - Technology - asks why problems associated with the implementation of technology continue to dog organisations - Human Issues - repositions human input to the top of the operational agenda
Book Synopsis New Insights on Trust in Business-to-Business Relationships by : Houcine Akrout
Download or read book New Insights on Trust in Business-to-Business Relationships written by Houcine Akrout and published by Emerald Group Publishing. This book was released on 2019-08-15 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: New Insights on Trust in Business-to-Business Relationships provides readers with advanced original insights on trust antecedents, processes and consequences within the B2B marketing context and offers practical tools alongside suggestions for future research.
Book Synopsis Summary: The E-process Edge by : BusinessNews Publishing,
Download or read book Summary: The E-process Edge written by BusinessNews Publishing, and published by Primento. This book was released on 2014-10-28 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-read summary of Peter Keen and Mark McDonald's book: "The E-process Edge: Creating Customer Value and Business Wealth in the Internet Era". This complete summary of the ideas from Peter Keen and Mark McDonald's book "The E-process Edge" shows how in order to succeed, an internet business must address three crucial issues: how to establish a good enough relationship for repeat business, how to apply competencies in the business to serve the customer and how to use the power of every network available. In their book, the authors analyse good e-processes and how you can implement them. This summary is a must-read for anyone who wants to develop the best strategy to ensure business success on the internet. Added-value of this summary: • Save time • Understand key concepts • Expand your business knowledge To learn more, read "The E-process Edge" and discover the key to business success on the internet and how to stay ahead of the competition.
Book Synopsis Organizational Culture, Business-to-Business Relationships, and Interfirm Networks by : Arch G. Woodside
Download or read book Organizational Culture, Business-to-Business Relationships, and Interfirm Networks written by Arch G. Woodside and published by Emerald Group Publishing. This book was released on 2010-08-18 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides in-depth understanding about business-to-business (B2B) and organizational relationships. This title includes descriptions on how B2B networks form, function and develop and is for readers who want to delve into how B2B relationships actually work and, frequently, do not work.
Book Synopsis Efficiency in Business and Economics by : Tadeusz Dudycz
Download or read book Efficiency in Business and Economics written by Tadeusz Dudycz and published by Springer. This book was released on 2017-12-29 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume offers a collection of studies on problem of organization’s efficiency, criteria for evaluating the efficiency, tools and methods for measuring the efficiency. The articles included present an interdisciplinary look at efficiency, its essence and the principles of its measurement. The contributions also identify a broad spectrum of conditions for achieving efficiency in various types of organizations and systems (e.g. public institution, non-profit organizations), representing various industries. The book collects selected papers presented at the 7th International Conference "Efficiency as a Source of the Wealth of Nations", held in Wrocław, Poland, in May 2017.
Author :Business Relationship Management Institute Publisher :Partnership Press ISBN 13 :9780997761818 Total Pages : pages Book Rating :4.7/5 (618 download)
Book Synopsis Business Relationship Management Playbook by : Business Relationship Management Institute
Download or read book Business Relationship Management Playbook written by Business Relationship Management Institute and published by Partnership Press. This book was released on 2018-03 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
