Business Process Analysis Tools Second Edition

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Business Process Analysis Tools Second Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655331407
Total Pages : 284 pages
Book Rating : 4.3/5 (314 download)

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Book Synopsis Business Process Analysis Tools Second Edition by : Gerardus Blokdyk

Download or read book Business Process Analysis Tools Second Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-08-08 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Which Business Process Analysis Tools goals are the most important? What are your most important goals for the strategic Business Process Analysis Tools objectives? Is maximizing Business Process Analysis Tools protection the same as minimizing Business Process Analysis Tools loss? Are improvement team members fully trained on Business Process Analysis Tools? A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Business Process Analysis Tools models, tools and techniques are necessary? This premium Business Process Analysis Tools self-assessment will make you the reliable Business Process Analysis Tools domain specialist by revealing just what you need to know to be fluent and ready for any Business Process Analysis Tools challenge. How do I reduce the effort in the Business Process Analysis Tools work to be done to get problems solved? How can I ensure that plans of action include every Business Process Analysis Tools task and that every Business Process Analysis Tools outcome is in place? How will I save time investigating strategic and tactical options and ensuring Business Process Analysis Tools costs are low? How can I deliver tailored Business Process Analysis Tools advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Business Process Analysis Tools essentials are covered, from every angle: the Business Process Analysis Tools self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Business Process Analysis Tools outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Business Process Analysis Tools practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Business Process Analysis Tools are maximized with professional results. Your purchase includes access details to the Business Process Analysis Tools self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Business Process Analysis

Author : Geoffrey Darnton
Publisher : Arden Shakespeare
ISBN 13 :
Total Pages : 344 pages
Book Rating : 4.:/5 ( download)

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Book Synopsis Business Process Analysis by : Geoffrey Darnton

Download or read book Business Process Analysis written by Geoffrey Darnton and published by Arden Shakespeare. This book was released on 1997 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a ground-breaking book, primarily in its successful attempt to operationalise and provide empirical foundations for procedures for radical change previously developed only intuitively. The book is supported by prominent academics and practitioners in the field, including Jim Short (LBS), Raul Espejo, Dan Teichroew (Michigan), and others. It should become the standard reference for managers and consultants in BPR.

Business Process Mapping

Author : J. Mike Jacka
Publisher : John Wiley & Sons
ISBN 13 : 0470444584
Total Pages : 340 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Business Process Mapping by : J. Mike Jacka

Download or read book Business Process Mapping written by J. Mike Jacka and published by John Wiley & Sons. This book was released on 2009-07-07 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITION "A must-read for anyone performing business process mapping! This treasure shares step-by-step approaches and critical success factors, based on years of practical, customer-focused experience. A real winner!" Timothy R. Holmes, CPA, former General Auditor, American Red Cross "Paulette and Mike make extensive use of anecdotes and real-life examples to bring alive the topic of business process mapping. From the outset, this book will engage you and draw you into the world of business process mapping. Who would have thought that reading about business process mapping could make you smile? Well, Mike and Paulette can make it happen! Within each chapter, the authors provide detailed examples and exhibits used to document a process. Each chapter also includes a 'Recap' and 'Key Analysis Points' which enable the reader to distill the highlights of the chapter." Barbara J. Muller, CPA, CFE, Senior Lecturer, School of Accountancy, W. P. Carey School of Business, Arizona State University "Keller and Jacka cut through the drudgery of process mapping with a path-breaking approach that enables the reader to better understand processes, how they work and how they work together toward successful achievement of business objectives. With great style and flair, this book will provide you with a different way of thinking and new tools to assist you in process analysis and improvement. This book is a must-read for auditors, risk managers, quality improvement management, and business process engineers." Dean Bahrman, VP and Internal Audit Director (Retired), Global Financial Services Companies "Mike Jacka and Paulette Keller show their expertise with the application of business process mapping in increasing customer service and satisfaction in this updated and expanded edition of this popular book. With clear, practical examples and applications, this book shows the writing talents of both authors, and it will be used over and over by those from all lines of industries and professions. Kudos for a job well done!" Joan Pastor, PhD, Founding Partner, Licensed Industrial-Organizational Psychologist, JPA International, Inc., Beverly Hills, California

Fundamentals of Business Process Management

Author : Marlon Dumas
Publisher : Springer
ISBN 13 : 3662565099
Total Pages : 546 pages
Book Rating : 4.6/5 (625 download)

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Book Synopsis Fundamentals of Business Process Management by : Marlon Dumas

Download or read book Fundamentals of Business Process Management written by Marlon Dumas and published by Springer. This book was released on 2018-03-23 with total page 546 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website.

Workflow Modeling

Author : Alec Sharp
Publisher : Artech House
ISBN 13 : 1596931930
Total Pages : 473 pages
Book Rating : 4.5/5 (969 download)

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Book Synopsis Workflow Modeling by : Alec Sharp

Download or read book Workflow Modeling written by Alec Sharp and published by Artech House. This book was released on 2009 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: At last - here's the long-awaited, extensively revised and expanded edition of the acclaimed and bestselling book, Workflow Modeling. This thoroughly updated resource provides you with clear, current, and concise guidance on creating highly effective workflow systems for your organization. The new edition offers you an even clearer methodology, refined techniques, more integrated examples, and up-to-the-minute coverage of recent developments and today's hottest topics. Providing proven techniques for identifying, modeling, and redesigning business processes, and explaining how to implement workflow improvement, this book helps you define requirements for systems development or systems acquisition. By showing you how to build visual models for illustrating workflow, the authors help you to assess your current business processes and see where process improvement and systems development can take place.

Business Process Modeling, Simulation and Design:

Author : Manuel Laguna, Johan Marklund
Publisher : Pearson Education India
ISBN 13 : 9332511705
Total Pages : 444 pages
Book Rating : 4.3/5 (325 download)

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Book Synopsis Business Process Modeling, Simulation and Design: by : Manuel Laguna, Johan Marklund

Download or read book Business Process Modeling, Simulation and Design: written by Manuel Laguna, Johan Marklund and published by Pearson Education India. This book was released on 2011 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Modeling, Simulation and Design covers the design of business processes from a broad quantitative modeling perspective. The text presents a multitude of analytical tools that can be used to model, analyze, understand and ultimately, to design business processes. The range of topics in this text include graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, as well as the use of Data Envelopment Analysis (DEA) for benchmarking purposes. And a major portion of the book is devoted to simulation modeling using a state of the art discrete-event simulation package.

Business Process Change

Author : Paul Harmon
Publisher : Morgan Kaufmann
ISBN 13 : 012800522X
Total Pages : 525 pages
Book Rating : 4.1/5 (28 download)

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Book Synopsis Business Process Change by : Paul Harmon

Download or read book Business Process Change written by Paul Harmon and published by Morgan Kaufmann. This book was released on 2014-04-26 with total page 525 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: How to develop business models and business process architecture How to integrate decision management models and business rules New material on service processes and on dynamic case management Learn to integrate various approaches in a broad business process management approach Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma Learn how all the different process elements fit together in this best first book on business process, now completely updated Tailor the presented methodology, which is based on best practices, to your organization’s specific needs Understand the human aspects of process redesign Benefit from all new detailed case studies showing how these methods are implemented

Business Process Analysis

Author : Geoffrey Darnton
Publisher :
ISBN 13 : 9781909231009
Total Pages : 330 pages
Book Rating : 4.2/5 (31 download)

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Book Synopsis Business Process Analysis by : Geoffrey Darnton

Download or read book Business Process Analysis written by Geoffrey Darnton and published by . This book was released on 2012-08-13 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since its first edition 15 years ago, Business Process Analysis has become a standard reference work in the library of many business process practitioners. This new edition continues the presentation of a portfolio of analysis techniques essential for any serious business process analysis work - and goes much further. Since those early days, there has been a rapid expansion of approaches to business process work, and most of these are reflected in the book's subtitle: architecture, engineering, improvement, management, and maturity. All these (and others) are addressed in the book, discussing the strengths and limitations of each. Whichever way you approach business process work, this book is essential reading for all practitioners because of its breadth and depth of commentary. It is careful to document sources, and has a comprehensive list of relevant material. The book is also essential reading for all students of business processes at final year undergraduate, and master's levels, as it meets relevant level descriptors. The book contains several innovative ideas, including: information technology is not the only enabling technology for business process improvement: business processes have been improved since time immemorial by the utilization of technology, not only information technology - and this will continue given modern technology convergence; the origin of virtually all approaches to systems analysis (including object-oriented analysis, and relational theory), is identified and documented; diagrammatic approaches to analyzing business processes are incapable of yielding models that can be checked for completeness and consistency, particularly as the number of processes increases; increasingly, the issue is not only business processes within an organization - the issue is business processes that cross organizational boundaries and may involve many enterprises; the book calls for a business process epistemology to complement business process ontology. Whatever your view about approaches to business processes, you will find this book stimulating, challenging, comprehensive, and thought provoking.

Business Process Modeling, Simulation and Design, Second Edition

Author : Manuel Laguna
Publisher : CRC Press
ISBN 13 : 1439885257
Total Pages : 527 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Business Process Modeling, Simulation and Design, Second Edition by : Manuel Laguna

Download or read book Business Process Modeling, Simulation and Design, Second Edition written by Manuel Laguna and published by CRC Press. This book was released on 2013-04-25 with total page 527 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most textbooks on business process management focus on either the nuts and bolts of computer simulation or the managerial aspects of business processes. Covering both technical and managerial aspects of business process management, Business Process Modeling, Simulation and Design, Second Edition presents the tools to design effective business processes and the management techniques to operate them efficiently. New to the Second Edition Three completely revised chapters that incorporate ExtendSim 8 An introduction to simulation A chapter on business process analytics Developed from the authors’ many years of teaching process design and simulation courses, the text provides students with a thorough understanding of numerous analytical tools that can be used to model, analyze, design, manage, and improve business processes. It covers a wide range of approaches, including discrete event simulation, graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, and data mining. Unlike other operations management books, this one emphasizes user-friendly simulation software as well as business processes, rather than only manufacturing processes or general operations management problems. Taking an analytical modeling approach to process design, this book illustrates the power of simulation modeling as a vehicle for analyzing and designing business processes. It teaches how to apply process simulation and discusses the managerial implications of redesigning processes. The ExtendSim software is available online and ancillaries are available for instructors.

Business Process Improvement Toolbox

Author : Bjørn Andersen
Publisher : Quality Press
ISBN 13 : 0873897196
Total Pages : 312 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Business Process Improvement Toolbox by : Bjørn Andersen

Download or read book Business Process Improvement Toolbox written by Bjørn Andersen and published by Quality Press. This book was released on 2007-01-01 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The first half of the book presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement road map, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps for how to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology.

BPMN 2.0 Handbook Second Edition

Author : Stephen A. White
Publisher : Future Strategies Inc.
ISBN 13 : 098497640X
Total Pages : 290 pages
Book Rating : 4.9/5 (849 download)

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Book Synopsis BPMN 2.0 Handbook Second Edition by : Stephen A. White

Download or read book BPMN 2.0 Handbook Second Edition written by Stephen A. White and published by Future Strategies Inc.. This book was released on 2011-12-01 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examines what's new and updated in BPMN 2.0 and look at interchange, best practice, analytics, conformance, optimization, choreography from a technical perspective. Also addresses the business imperative for widespred adoption of the standard by examining best practice guidelines, BPMN busines strategy and the human interface including real-life case studies. Other chapters tackle the practical aspects of making BPMN model executable and the basic time-line analysis of a BPMN model.

Business Process Analysis A Complete Guide - 2020 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655917168
Total Pages : 320 pages
Book Rating : 4.9/5 (171 download)

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Book Synopsis Business Process Analysis A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Business Process Analysis A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-06 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Plan - who and what systems are involved in the process? Is there a taxonomy of competencies that subsume all of such competencies? Where will the software and adapters be installed? What equipment and supplies will be required to restore critical functions? Which techniques did you use and why did you choose the already stated techniques? This breakthrough Business Process Analysis self-assessment will make you the credible Business Process Analysis domain leader by revealing just what you need to know to be fluent and ready for any Business Process Analysis challenge. How do I reduce the effort in the Business Process Analysis work to be done to get problems solved? How can I ensure that plans of action include every Business Process Analysis task and that every Business Process Analysis outcome is in place? How will I save time investigating strategic and tactical options and ensuring Business Process Analysis costs are low? How can I deliver tailored Business Process Analysis advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Business Process Analysis essentials are covered, from every angle: the Business Process Analysis self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Business Process Analysis outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Business Process Analysis practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Business Process Analysis are maximized with professional results. Your purchase includes access details to the Business Process Analysis self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Business Process Analysis Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement

Author : H. James Harrington
Publisher : McGraw Hill Professional
ISBN 13 : 9780070267794
Total Pages : 348 pages
Book Rating : 4.2/5 (677 download)

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Book Synopsis Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement by : H. James Harrington

Download or read book Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement written by H. James Harrington and published by McGraw Hill Professional. This book was released on 1997-04 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enables you to improve quality, productivity, and competitiveness the business process improvement way. This workbook shows you how to: understand and set process improvement goals; eliminate bureaucracies, duplication, and obsolescence; evaluate information management; research cycle time; analyze functions and tasks in administration; and more.

Business Process Mapping

Author : J. Mike Jacka
Publisher : John Wiley & Sons
ISBN 13 : 0470496053
Total Pages : 340 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Business Process Mapping by : J. Mike Jacka

Download or read book Business Process Mapping written by J. Mike Jacka and published by John Wiley & Sons. This book was released on 2009-05-18 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITION "A must-read for anyone performing business process mapping! This treasure shares step-by-step approaches and critical success factors, based on years of practical, customer-focused experience. A real winner!" Timothy R. Holmes, CPA, former General Auditor, American Red Cross "Paulette and Mike make extensive use of anecdotes and real-life examples to bring alive the topic of business process mapping. From the outset, this book will engage you and draw you into the world of business process mapping. Who would have thought that reading about business process mapping could make you smile? Well, Mike and Paulette can make it happen! Within each chapter, the authors provide detailed examples and exhibits used to document a process. Each chapter also includes a 'Recap' and 'Key Analysis Points' which enable the reader to distill the highlights of the chapter." Barbara J. Muller, CPA, CFE, Senior Lecturer, School of Accountancy, W. P. Carey School of Business, Arizona State University "Keller and Jacka cut through the drudgery of process mapping with a path-breaking approach that enables the reader to better understand processes, how they work and how they work together toward successful achievement of business objectives. With great style and flair, this book will provide you with a different way of thinking and new tools to assist you in process analysis and improvement. This book is a must-read for auditors, risk managers, quality improvement management, and business process engineers." Dean Bahrman, VP and Internal Audit Director (Retired), Global Financial Services Companies "Mike Jacka and Paulette Keller show their expertise with the application of business process mapping in increasing customer service and satisfaction in this updated and expanded edition of this popular book. With clear, practical examples and applications, this book shows the writing talents of both authors, and it will be used over and over by those from all lines of industries and professions. Kudos for a job well done!" Joan Pastor, PhD, Founding Partner, Licensed Industrial-Organizational Psychologist, JPA International, Inc., Beverly Hills, California

Encyclopedia of Data Warehousing and Mining, Second Edition

Author : Wang, John
Publisher : IGI Global
ISBN 13 : 1605660116
Total Pages : 2542 pages
Book Rating : 4.6/5 (56 download)

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Book Synopsis Encyclopedia of Data Warehousing and Mining, Second Edition by : Wang, John

Download or read book Encyclopedia of Data Warehousing and Mining, Second Edition written by Wang, John and published by IGI Global. This book was released on 2008-08-31 with total page 2542 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are more than one billion documents on the Web, with the count continually rising at a pace of over one million new documents per day. As information increases, the motivation and interest in data warehousing and mining research and practice remains high in organizational interest. The Encyclopedia of Data Warehousing and Mining, Second Edition, offers thorough exposure to the issues of importance in the rapidly changing field of data warehousing and mining. This essential reference source informs decision makers, problem solvers, and data mining specialists in business, academia, government, and other settings with over 300 entries on theories, methodologies, functionalities, and applications.

The Power of Business Process Improvement

Author : Susan Page
Publisher : AMACOM
ISBN 13 : 0814436625
Total Pages : 407 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis The Power of Business Process Improvement by : Susan Page

Download or read book The Power of Business Process Improvement written by Susan Page and published by AMACOM. This book was released on 2015-11-04 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides business professionals with the clearest, easiest roadmap to achieving highly effective departments and organizations. Are you baffled by how your department can keep making the same mistakes? Do you feel you have been climbing an unending, uphill battle trying to focus your employees’ limited time on more valuable work? These obstacles are so common in business that the solution to getting past them even has a name--business process improvement (BPI). Thankfully, though, you don’t have to be a BPI expert to resolve these situations and find the results your business needs to find success again. Written by experienced process analyst Susan Page, The Power of Business Process Improvement is the resource you need to find a simple, bottom-line approach to process improvement work. By implementing its proven 10-step method, you will be able to: Eliminate duplication and bureaucracy Control costs Establish internal controls to reduce human error Test and rework the process before introducing it Implement the changes Complete with software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas, The Power of Business Process Improvement is your solution to turning your business into the well-oiled machine you know it can be.

Business Process Management

Author : Mathias Weske
Publisher : Springer Nature
ISBN 13 : 3662695189
Total Pages : 464 pages
Book Rating : 4.6/5 (626 download)

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Book Synopsis Business Process Management by : Mathias Weske

Download or read book Business Process Management written by Mathias Weske and published by Springer Nature. This book was released on 2024 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, Mathias Weske details the complete business process lifecycle from process modeling to process enactment and process evaluation. After starting with the general foundations and abstractions in business process management, he introduces process modeling languages and process choreographies, as well as formal properties of processes and data. Eventually, he presents both traditional and advanced business process management architectures, covering, for example, workflow management systems, service-oriented architectures, and data-driven approaches. The 4th edition of his book contains significant updates, including a new section on directly follows graphs that play a crucial role in process mining. In addition, the core of declarative process modeling is introduced. The increasingly important role of data in business processes is addressed by a new section on data objects and data models in the data and decision chapter. To cover a recent trend in process automation, the enterprise systems architecture chapter now includes a section on robotic process automation. Mathias Weske argues that all communities involved need to have a common understanding of the different aspects of business process management. Hence his textbook is ideally suited for classes on business process management, information systems architecture, and workflow management alike. The accompanying website www.bpm-book.com contains further information and additional teaching material.