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Building Workplace Essential Skills Workbook
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Book Synopsis Essential Skills: Customer Service Vocabulary Building Workbook by : Jennifer Wilkins
Download or read book Essential Skills: Customer Service Vocabulary Building Workbook written by Jennifer Wilkins and published by iUniverse. This book was released on 2011-08-24 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, youll be able to develop the vocabulary and vocational skills you need to become successful; improve your reading and oral communication skills; enhance your thinking and problem solving skills; boost your spelling and phonics skills. The workbooks ninety-two exercises help you build work-specific skills and job related vocabulary. Master your understanding of almost three hundred words with easy-to-follow exercises such as reading comprehension, applying the meaning, filling in the blanks, and more. Youll also find fun activities such as word searches, crosswords, and analogies. In addition to learning a robust customer service vocabulary, youll also apply synonyms and antonyms that will help you in a customer service environment. Get your career on the fast track or, if you are a teacher, find an important resource so your students can learn the skills that matter most with Essential Skills: Customer Service Vocabulary Building Workbook.
Book Synopsis Solving the People Problem by : Brett M Cooper
Download or read book Solving the People Problem written by Brett M Cooper and published by Lioncrest Publishing. This book was released on 2020-09-07 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you work with anyone who thinks or acts differently than you? Would you like to have a better understanding of why they think and act the way they do? Would you like to learn how to create healthier and more productive relationships with your coworkers, including colleagues, direct reports, and even your boss? If you answered "yes" to any of these questions, then Solving the People Problem is the book for you. How well you interact with coworkers has an outsized impact on your career success. When you understand why your colleagues act and react the way they do, it's easy to avoid common distractions such as gossip, backstabbing, and miscommunication-distractions that result in decreased productivity, lost profits, and countless hours of personal frustration. Solving the People Problem walks you through every aspect of DISC-EQ, the language you need to understand and capitalize on the personality differences of the people around you. This book will develop your self-awareness and emotional intelligence, enabling you to become a driving force for team cohesion, effectiveness, and productivity within your organization. After buying the book, visit SolvingThePeopleProblem.com for your free bonus download. Just click the "Bonus Download" link at SolvingThePeopleProblem.com, complete the form, and enter your Amazon order number. Your free bonus will be emailed to you right away.
Book Synopsis Introduction to Business by : Lawrence J. Gitman
Download or read book Introduction to Business written by Lawrence J. Gitman and published by . This book was released on 2024-09-16 with total page 1455 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Business covers the scope and sequence of most introductory business courses. The book provides detailed explanations in the context of core themes such as customer satisfaction, ethics, entrepreneurship, global business, and managing change. Introduction to Business includes hundreds of current business examples from a range of industries and geographic locations, which feature a variety of individuals. The outcome is a balanced approach to the theory and application of business concepts, with attention to the knowledge and skills necessary for student success in this course and beyond. This is an adaptation of Introduction to Business by OpenStax. You can access the textbook as pdf for free at openstax.org. Minor editorial changes were made to ensure a better ebook reading experience. Textbook content produced by OpenStax is licensed under a Creative Commons Attribution 4.0 International License.
Book Synopsis Workplace Skills: Tools for Workplace Success, Student Workbook by : Contemporary
Download or read book Workplace Skills: Tools for Workplace Success, Student Workbook written by Contemporary and published by McGraw-Hill Education. This book was released on 2011-08-20 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Workplace Skills: Tools for Workplace Success focuses on the personal effectiveness competencies needed to meet expectations, work effectively with others, manage time and resources, and increase your chances for career advancement. Personal effectiveness competencies are reviewed and modeled, and then followed by practice opportunities involving realistic workplace scenarios.
Book Synopsis Daily Social & Workplace Skills: Making Appointments & Filling Out Forms Gr. 6-12 by : Sarah Joubert
Download or read book Daily Social & Workplace Skills: Making Appointments & Filling Out Forms Gr. 6-12 written by Sarah Joubert and published by Classroom Complete Press. This book was released on 2016-06-01 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt: **This is the chapter slice "Making Appointments & Filling Out Forms Gr. 6-12" from the full lesson plan "Daily Social & Workplace Skills"** Discover the key elements of behavior in the workplace with our engaging resource on daily social and workplace skills. Start off with an understanding of time management. Take this understanding one step further by planning your daily routines. Then, move on to making appointments and filling out forms. Finally, look at texting, email and telephone manners. Extend this with best behaviors in the workplace, volunteering, and social media. Comprised of reading passages, graphic organizers, real-world activities, crossword, word search and comprehension quiz, our resource combines high interest concepts with low vocabulary to ensure all learners comprehend the essential skills required in life. All of our content is aligned to your State Standards and are written to Bloom's Taxonomy.
Book Synopsis Building Influence in the Workplace by : Aryanne Oade
Download or read book Building Influence in the Workplace written by Aryanne Oade and published by Springer. This book was released on 2016-04-30 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduces you to a valuable set of tools enabling you to build influence, promote your interests and get buy-in to your plans and proposals. The book will enable you to identify your own workplace values and those of your key colleagues and understand how to retain the influence you have already gained and stand by your values under pressure.
Download or read book Workplace Learning written by Nigel Paine and published by Kogan Page Publishers. This book was released on 2019-01-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: For a company to compete effectively in today's business environment, its employees need to be adaptive and agile so they can develop the required skills and knowledge. To achieve this, L&D professionals must create a culture of workplace learning that encourages employees to constantly develop. This means moving away from the traditional approach of simply offering a catalogue of courses to embedding learning in every part of the company. Workplace Learning is a practical guide to all aspects of developing a culture of continuous workplace learning, from how to introduce and implement this culture to how to develop it. Showing that learning is not finite and is instead something that all employees should be doing continuously throughout their careers, Workplace Learning covers how to identify key areas to focus the most effort on, measure success and determine next steps. It also outlines how to use technology to support workplace learning from MOOCs through to apps such as Knewton and Degreed. Packed with case studies from organizations who have effectively established outstanding workplace learning including Microsoft, PriceWaterhouseCoopers (PwC), HT2 and The Happy Company, this is essential reading for L&D professionals looking to make a real difference to the development of their staff and the future success of their organizations.
Download or read book Resources in Education written by and published by . This book was released on 2001 with total page 748 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book You Got This! written by Andrew Loos and published by . This book was released on 2021-08 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "You Got This! is designed to close the growing gap between traditional college curriculum and the soft skills employers expect from graduates entering the workforce. The digital course speaks directly to students on key areas of career readiness including communication, critical thinking and creative problem-solving, leadership, intercultural aptitude, professionalism, ethics, building relationships and teams, emotional intelligence, negotiation, digital readiness, and managing your career. Delivered via WileyPLUS, students access a variety of tools including real workplace simulated scenario videos, actionable advice videos from industry experts, explainer whiteboard animations, roundtable discussion videos, ask the authors videos, assessment, and more to help them better prepare for their careers. Students will follow a clear linear learning path through each module - read the chapter content, watch real-world application videos, do scenarios and assessments to test their understanding of material"--
Book Synopsis Mind in the Making by : Ellen Galinsky
Download or read book Mind in the Making written by Ellen Galinsky and published by Harper Collins. This book was released on 2010-04-02 with total page 501 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Ellen Galinsky—already the go-to person on interaction between families and the workplace—draws on fresh research to explain what we ought to be teaching our children. This is must-reading for everyone who cares about America’s fate in the 21st century.” — Judy Woodruff, Senior Correspondent for The PBS NewsHour Families and Work Institute President Ellen Galinsky (Ask the Children, The Six Stages of Parenthood) presents a book of groundbreaking advice based on the latest research on child development.
Book Synopsis The Great Workplace by : Michael J. Burchell
Download or read book The Great Workplace written by Michael J. Burchell and published by John Wiley & Sons. This book was released on 2010-11-23 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gold Medal Winner, Human Resources and Employee Training, 2012 Axiom Business Book Awards Trust, Pride and Camaraderie—transform your company into a "Great Place to Work" The Great Place to Work Institute develops the annual ranking of the Fortune 100 Best Companies to Work For. In this book, the authors explore the model of a Great Place to Work For-one which fosters employee trust, pride in what they do, and enjoyment in the people they work with. They answer the fundamental question, "What is the business value of creating a great workplace?" and brings the definition of a Great Place to work alive with anecdotes, best practices, and quotes from employees working at the best workplaces in the U.S. Reveals the essential ingredients in and the trends of the best places to work Explores Great Place to Work model developed in 1984 and validated through its enduring resonance in both the United States and in over 40 countries around the world Written by Michael Burchell and Jennifer Robin two Great Place to Work Institute Insiders If you organization is struggling with the challenges of leveraging human capital, discover why some companies have what it takes to be great.
Book Synopsis The Thin Book of Trust, Third Edition by : CHARLES. FELTMAN
Download or read book The Thin Book of Trust, Third Edition written by CHARLES. FELTMAN and published by . This book was released on 2024-09-10 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Best-selling author Charles Feltman updates his business classic, The Thin Book of Trust, with new resources and tools to build trust in the post-pandemic world. Feltman's phenomenal bestseller with almost 100,000 copies sold across two editions outlines in a very simple and quick way the art of building trust between people in organizations as a core essential workplace competency. The updated Thin Book of Trust offers a framework that supports trust building as a workplace competency. It is based on the idea that building trust is a competency, a set of skills that can be learned, improved, and practiced. It will help you continuously improve your ability to build and maintain trust with others. It can also help you create and contribute to a high-trust culture at work. The third edition includes a new study guide and a new resource download page. Charles Feltman says: "Whether you lead others, contribute individually, or serve as a coach, consultant, facilitator, HR or OD professional, your ability to generate and sustain strong trust is critical to the success and well-being of your enterprise. It is my hope this new edition serves you well in becoming an exceptional trust-builder."
Book Synopsis Collaborating in the Workplace by : Ike Lasater
Download or read book Collaborating in the Workplace written by Ike Lasater and published by . This book was released on 2019 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Foundations -- Fight-flight-freeze (the stress response) -- Universal human needs -- Feelings -- Faux feelings -- The self-connection process (SCP) -- Applying the foundations to conversation -- Listening and being listened to -- Making requests -- Preparing for a difficult conversation -- Practicing difficult conversations -- Debriefing for resilience -- Further collaboration applications -- Interrupting -- The need behind the no -- Giving (and receiving) feedback -- Expressing appreciation -- Flight simulator practice guidelines for dyad practice -- Notes -- Index -- The four-part nonviolent communication process -- Some basic feelings we all have -- About nonviolent communication -- About PuddleDancer Press -- About the center for nonviolent communication -- Puddledancer Press trade books and booklets -- About the author
Book Synopsis Workplace Basics by : Anthony Patrick Carnevale
Download or read book Workplace Basics written by Anthony Patrick Carnevale and published by . This book was released on 1988 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: Summaries a portion of the research conducted under a two-year joint project of the American Society for Training and Development and the U.S. Department of Labor.
Book Synopsis The Eight Essential People Skills for Project Management by : Zachary Wong
Download or read book The Eight Essential People Skills for Project Management written by Zachary Wong and published by Berrett-Koehler Publishers. This book was released on 2018-12-11 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: Zachary Wong offers practical strategies, skills, and tools to help project managers diagnose and solve their toughest people problems. Based on decades in the trenches, the book shows how to confront and correct bad behavior, increase team performance and inclusion, turn around difficult people and poor performers, get people to do what you want them to do, boost employee motivation and attitude, reduce change resistance and risk aversion, and manage difficult bosses. Wong believes that the best team leaders are problem-solvers and facilitators, so this book provides problem-solving models and tools to diagnose people problems, and facilitative methods, processes, and techniques to correct them. It's an approach that can be personalized to fit any person or situation. Each skill is explained with a well-balanced mix of case stories, examples, strategies, processes, tools, and techniques along with illustrations, graphics, tables, and other visuals to clarify key concepts and their workplace application. To reinforce the most important learnings, Wong includes a “Memory Card” and “Skill Summary” at the end of each chapter. Nothing is harder than leading people and managing project teams. Being successful takes a combination of knowing human psychology, organizational behaviors, and human factors; having supervisory, process, and communication skills; ensuring good teamwork, high integrity, and strong leadership; and having the ability to integrate and apply these skills to a diverse work team. The Eight Essential People Skills for Project Management is designed for individuals, team leaders, and managers who oversee and coordinate the daily performance of others and who are seeking solutions that they can apply immediately.
Book Synopsis Essential Skills for Physiotherapists - E-Book by : David Clancy
Download or read book Essential Skills for Physiotherapists - E-Book written by David Clancy and published by Elsevier Health Sciences. This book was released on 2024-04-25 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essential Skills for Physiotherapists: A Personal and Professional Development Framework explores the vital intrapersonal and interpersonal skills that physiotherapists need for continuous growth. These are rarely taught in academic courses, clinical training, and other physiotherapy textbooks – but they make all the difference for our patients! Non-clinical, ‘soft’ skills are crucial ingredients for a successful and exciting career in physiotherapy - and are transferable to other walks of life, and other professions. This book introduces the reader to trainable skills such as leadership, wellbeing, career mapping and habit building. Other topics range from building a personal brand, interdisciplinary thinking, communication, networking, and relationship building. The real challenge in our profession is often integrating knowledge and theory to practice - and this book unpacks how to implement these skills in different settings, to support clinical practice and professional development. This unique resource is based on the curriculum from the successful education and mentoring platform, The Learning Physiotherapist (TLP), which compiles life lessons from a diverse range of world-leading international physiotherapists. Learn from elite professional sport, public and private healthcare practitioners, researchers, and academics from environments such as Liverpool FC, Cirque du Soleil, Isokinetic Medical Group, San Antonio Spurs, NHS, Aspetar and the IRFU. Learn directly from these renowned industry leaders as they share priceless knowledge, learnings from mistakes and invaluable insights…plus ways to seamlessly weave these into your own practical scenarios. Provides actionable, practical advice on essential soft skills - an invaluable tool to enhance your practice and career Encompasses core principles of interpersonal skills that are often not covered in academic courses and clinical experience Packed with stories and anecdotes from various experts in real-life work scenarios, as well as tailored networking techniques for today's healthcare professionals Research-backed content, innovative methods, and high-level academic rigor to improve your own high performance and wellbeing Reflective key points and introspective questions to facilitate deeper understanding and useable takeaways Contributions from TLP mentors and students with experience in professional sport environments, private practice, public healthcare, research, and academia In the relentless pursuit of healing, amidst therapy rooms and locker rooms, and the battles against pain, one truth stands unwavering: mastery of these essential skills is the linchpin between a physiotherapist’s ambition and their patients’ recovery. Enjoy diving into this journey of personal and professional transformation with Essential Skills for Physiotherapists: A Personal and Professional Development Framework, where the path to excellence begins, one skill at a time. As Seth Godin, New York Times best-selling author of ‘Purple Cow’ and ‘The Dip’ and marketing thought leader said – "Let’s stop calling them soft skills. They’re real skills. And, they’re learnable".
Book Synopsis The 5 Languages of Appreciation in the Workplace by : Gary Chapman
Download or read book The 5 Languages of Appreciation in the Workplace written by Gary Chapman and published by Moody Publishers. This book was released on 2019-01-01 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: OVER 600,000 COPIES SOLD! Based on the #1 New York Times bestseller The 5 Love Languages® (over 20 million copies sold) Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation. This book will give you the tools to create a more positive workplace, increase employee engagement, and reduce staff turnover. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, co-workers, and leaders. Most relational problems in organizations flow from this question: do people feel appreciated? This book will help you answer “Yes!” A bestseller—having sold over 600,000 copies and translated into 24 languages—this book has proven to be effective and valuable in diverse settings. Its principles about human behavior have helped businesses, non-profits, hospitals, schools, government agencies, and organizations with remote workers. PLUS! Each book contains a free access code for taking the online Motivating By Appreciation (MBA) Inventory (does not apply to purchases of used books). The assessment identifies a person’s preferred languages of appreciation to help you apply the book. When supervisors and colleagues understand their coworkers’ primary and secondary languages, as well as the specific actions they desire, they can effectively communicate authentic appreciation, thus creating healthy work relationships and raising the level of performance across an entire team or organization. **(Please contact [email protected] if you purchased your book new and the access code is denied.) Take your team to the next level by applying The 5 Languages of Appreciation in the Workplace.
