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Boundary Blurred A Seamless Customer Experience In Virtual And Real Spaces
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Book Synopsis Boundary Blurred: A Seamless Customer Experience in Virtual and Real Spaces by : Nina Krey
Download or read book Boundary Blurred: A Seamless Customer Experience in Virtual and Real Spaces written by Nina Krey and published by Springer. This book was released on 2018-11-27 with total page 612 pages. Available in PDF, EPUB and Kindle. Book excerpt: “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” Jeff Bezos, Founder and CEO of Amazon.com This proceedings volume explores the ways in which marketers can learn about customers through big data and other sources to create an enhanced customer experience. Consumers today do not simply demand engaging online or offline experiences anymore; they increasingly focus on one seamless experience throughout their journey across virtual and real spaces. While shopping in a physical store, consumers are checking their smart phones for customer reviews and competitive information, and catching a Pokémon or two at the same time. Online experience is no longer only about price shopping and convenience, and offline is no longer only about SKUs. Individual channels matter less and less; it is the omni-channel experience that is becoming main-stream. Marketers need to keep pace and continually adapt and contribute to the changing consumer landscape. Through countless touchpoints across different channels and media, marketers today can learn more about their customers and are better equipped than ever to provide them with a desired augmented experience: easy, fun, engaging, and efficient. Featuring the full proceedings from the 2018 Academy of Marketing Science (AMS) Annual Conference held in New Orleans, Louisiana, this volume provides ground-breaking research from scholars and practitioner from around the world that will help marketers continue to engage their customers in this new landscape. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses, and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complementing the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.
Book Synopsis Sales Management by : Kenneth Le Meunier-FitzHugh
Download or read book Sales Management written by Kenneth Le Meunier-FitzHugh and published by Taylor & Francis. This book was released on 2023-06-02 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sales are the lifeblood of the business world and therefore an area of fundamental importance for scholarly research. This concise book analyses current thoughts and emerging practices in sales management research. Organisations who are looking to increase revenues and add new customers to their portfolio will find it increasingly difficult to successfully do this without being aware of and adopting the appropriate, adaptive sales processes. Emergent themes such as agile sales management, digital selling, artificial intelligence and trust will be discussed in the book that also embraces the importance of customer relationship management, and how salespeople are aligning their interactions with the marketing function. The text will review recent research to identify how to grow and organise the sales pipeline, manage hybrid sales teams, and the effects of new technologies on selling processes. These discussions will be helpful in highlighting issues and providing some solutions to practitioners who are operating in new environments. This book will be invaluable to sales researchers as it summarises current knowledge about key sales and sales management topics and indicates possible future research directions.
Author :SRUTHI. S, Dr Ravi Kumar Gupta Publisher :Archers & Elevators Publishing House ISBN 13 :9390996031 Total Pages : pages Book Rating :4.3/5 (99 download)
Book Synopsis Perspectives on Business management - Volume II by : SRUTHI. S, Dr Ravi Kumar Gupta
Download or read book Perspectives on Business management - Volume II written by SRUTHI. S, Dr Ravi Kumar Gupta and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Beyond Multi-Channel Marketing by : Maria Palazzo
Download or read book Beyond Multi-Channel Marketing written by Maria Palazzo and published by Emerald Group Publishing. This book was released on 2020-06-17 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Delving into the rapidly developing field of dual marketing, investigating the strategic alliances, multi-stakeholder perspectives and branding potential it holds, this book promotes the adoption of the multichannel approach which is fundamental to facing the challenges of marketing 4.0.
Book Synopsis CINEMA INDUSTRY AND ARTIFICIAL INTELLIGENCY DREAMS by : prof.IBRAHIM ELNOSHOKATY
Download or read book CINEMA INDUSTRY AND ARTIFICIAL INTELLIGENCY DREAMS written by prof.IBRAHIM ELNOSHOKATY and published by prof.ibrahim elnoshokaty. This book was released on with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: The learning Machin can write like Shakespeare yes it can do that but how can do the same wording the same style but create an emotional story or play can it? or humans can like that or any passed away writer can the scientists create text to text deep learning machine learning from all of his production, style, wording, pattern plot, form and his own character it easy to do that right now it is the Eternity. to be or not to be that is the problem
Book Synopsis Diasporas, Weddings and the Trajectories of Ethnicity by : Terence Heng
Download or read book Diasporas, Weddings and the Trajectories of Ethnicity written by Terence Heng and published by Routledge. This book was released on 2020-12-29 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an age of increasingly fragmented migration, consumption, and globalisation, how do diasporic individuals navigate their ethnic identities? Diasporas, Weddings and the Trajectories of Ethnicity investigates the ways that Chinese Singaporeans shape their Chineseness through wedding rituals and artefacts. Proposing a framework of ethnic identity as a journey, this book will Interrogate the processes underlying diasporic ethnicity-making through weddings. Offer new concepts of transdiasporic space, ethnic tastes, and aesthetic dissonance. Explore the intersections between commercialism, ethnicity, and socio-economic divides. Map the micro-social ramifications of ethnic and racial policy in Singapore. As a former professional wedding photographer, Terence Heng brings a sociological lens to the scripted and spontaneous arena of social interactions that is the wedding day. By combining ethnographic observation, photography, and poetry, Heng reveals the many decisions and demands that underscore Singaporean Chinese weddings, offering novel insights into the roles of the bridal couple, their social networks, and the wedding industry.
Book Synopsis Cross-Cultural Design. Applications in Cultural Heritage, Tourism, Autonomous Vehicles, and Intelligent Agents by : Pei-Luen Patrick Rau
Download or read book Cross-Cultural Design. Applications in Cultural Heritage, Tourism, Autonomous Vehicles, and Intelligent Agents written by Pei-Luen Patrick Rau and published by Springer Nature. This book was released on 2021-07-03 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: The three-volume set LNCS 12771-12773 constitutes the refereed proceedings of the 13th International Conference on Cross-Cultural Design, CCD 2021, which was held as part of HCI International 2021 and took place virtually during July 24-29, 2021. The total of 1276 papers and 241 posters included in the 39 HCII 2021 proceedings volumes was carefully reviewed and selected from 5222 submissions. The papers included in the HCII-CCD volume set were organized in topical sections as follows: Part I: Cross-cultural experience design; cross-cultural product design; cultural differences and cross-cultural communication; Part II: Culture, arts and creativity; culture, learning and well-being; social change and social development; Part III: CCD in cultural heritage and tourism; CCD in autonomous vehicles and driving; CCD in virtual agents, robots and intelligent assistants.
Book Synopsis Digital Transformation by : Lucian-Ionel Cioca
Download or read book Digital Transformation written by Lucian-Ionel Cioca and published by Springer Nature. This book was released on with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis THE ART OF PERSUASION by : DAVID SANDUA
Download or read book THE ART OF PERSUASION written by DAVID SANDUA and published by . This book was released on with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever wondered why some people have the innate ability to persuade others with ease? Or how you can influence someone's decisions and opinions without crossing ethical boundaries? In "The Art of Persuasion," you unlock the secrets behind effective and ethical influence. This book is not just a guide to persuasion techniques; it is a deep dive into human psychology and the mechanisms that drive our decisions. Through its pages, you will discover: - The fundamental principles of persuasion, from reciprocity to scarcity. - How cognitive biases, such as confirmation bias and anchoring bias, affect our perception and decisions. - Effective communication techniques, such as active listening and building credibility. - The intersection of emotion and logic in decision-making. - Ethical considerations in persuasive communication, ensuring that you maintain integrity and respect the autonomy of others. - Practical applications of persuasion in areas such as marketing, politics and interpersonal relationships. The author emphasizes that true persuasion is not about manipulation, but about understanding, empathy, and authentic communication. Whether you are looking to improve your sales skills, become more convincing in your arguments or simply understand others better, "The Art of Persuasion" is essential reading. Discover how to transform a fight into a collaboration, and how the ability to persuade ethically can be a powerful tool in your arsenal of interpersonal skills. Step into the fascinating world of persuasion and transform the way you communicate!
Book Synopsis Psychological determinants of entrepreneurial intentions and behaviors by : Bostjan Antoncic
Download or read book Psychological determinants of entrepreneurial intentions and behaviors written by Bostjan Antoncic and published by Frontiers Media SA. This book was released on 2023-06-07 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Exploring Omnichannel Retailing by : Wojciech Piotrowicz
Download or read book Exploring Omnichannel Retailing written by Wojciech Piotrowicz and published by Springer. This book was released on 2018-12-05 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book compiles the current state of knowledge on omnichannel retailing, a new concept in which all sales and interaction channels are considered together, and which aims to deliver a seamless customer experience regardless of the channel. It highlights case studies and examples related to each of the many barriers to an omnichannel approach, demonstrating not just success stories, but also failures. While omnichannel has already been recognized as an emerging retail trend, the articles in this book fill an important gap in research on the topic. Providing readers with essential insights on the omnichannel strategy and its implementation, the book will also stimulate academic discussion on this emerging trend.
Book Synopsis Spatial Augmented Reality by : Oliver Bimber
Download or read book Spatial Augmented Reality written by Oliver Bimber and published by CRC Press. This book was released on 2005-08-08 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: Like virtual reality, augmented reality is becoming an emerging platform in new application areas for museums, edutainment, home entertainment, research, industry, and the art communities using novel approaches which have taken augmented reality beyond traditional eye-worn or hand-held displays. In this book, the authors discuss spatial augmented r
Book Synopsis Advanced Fashion Technology and Operations Management by : Vecchi, Alessandra
Download or read book Advanced Fashion Technology and Operations Management written by Vecchi, Alessandra and published by IGI Global. This book was released on 2017-03-01 with total page 443 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fashion has been steadily moving from the brick and mortar to the digital market. As such, it is increasingly vital to research new methods that will help businesses to grow and succeed in this new sphere. Advanced Fashion Technology and Operations Management is a pivotal reference source for the latest development management strategies, fashion marketing, international business, and fashion entrepreneurship. Featuring extensive coverage across a range of relevant perspectives and topics, such as online shopping behavior, digital fashion, and e-commerce, this book is ideally designed for professionals, entrepreneurs, students, and researchers.
Book Synopsis Digital and Social Media Marketing by : Nripendra P. Rana
Download or read book Digital and Social Media Marketing written by Nripendra P. Rana and published by Springer Nature. This book was released on 2019-11-11 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines issues and implications of digital and social media marketing for emerging markets. These markets necessitate substantial adaptations of developed theories and approaches employed in the Western world. The book investigates problems specific to emerging markets, while identifying new theoretical constructs and practical applications of digital marketing. It addresses topics such as electronic word of mouth (eWOM), demographic differences in digital marketing, mobile marketing, search engine advertising, among others. A radical increase in both temporal and geographical reach is empowering consumers to exert influence on brands, products, and services. Information and Communication Technologies (ICTs) and digital media are having a significant impact on the way people communicate and fulfil their socio-economic, emotional and material needs. These technologies are also being harnessed by businesses for various purposes including distribution and selling of goods, retailing of consumer services, customer relationship management, and influencing consumer behaviour by employing digital marketing practices. This book considers this, as it examines the practice and research related to digital and social media marketing.
Author :Dale Basye Publisher :International Society for Technology in Education ISBN 13 :1564845117 Total Pages :182 pages Book Rating :4.5/5 (648 download)
Download or read book Get Active written by Dale Basye and published by International Society for Technology in Education. This book was released on 2015-06-21 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Active learning spaces offer students opportunities to engage, collaborate, and learn in an environment that taps into their innate curiosity and creativity. Students well versed in active learning - the capabilities that colleges, vocational schools and the workforce demand - will be far more successful than those educated in traditional classrooms. Get Active is a practical guide to inform your thinking about how best to design schools and classrooms to support learning in a connected, digital world. From classroom redesigns to schoolwide rennovation projects and new building construction, the authors show the many ways that active learning spaces can improve the learning experience.
Book Synopsis Cross-Media Communications by : Drew Davidson
Download or read book Cross-Media Communications written by Drew Davidson and published by Lulu.com. This book was released on 2010 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text is an introduction to the future of mass media and mass communications - cross-media communications. Cross-media is explained through the presentation and analysis of contemporary examples and project-based tutorials in cross-media development. The text introduces fundamental terms and concepts, and provides a solid overview of cross-media communications, one that builds from a general introduction to a specific examination of media and genres to a discussion of the concepts involved in designing and developing cross-media communications. There is also an accompanying DVD-ROM full of hands-on exercises that shows how cross-media can be applied. For the DVD-ROM: http: //www.lulu.com/content/817927
Book Synopsis Improving the Airport Customer Experience by : Bruce J. Boudreau
Download or read book Improving the Airport Customer Experience written by Bruce J. Boudreau and published by . This book was released on 2016 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: "TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
