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Beyond Customer Service Revised
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Book Synopsis Beyond Service Lies the Experience Revised Edition by : Whitfield David B.
Download or read book Beyond Service Lies the Experience Revised Edition written by Whitfield David B. and published by iUniverse. This book was released on 2009-12 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce
Download or read book Beyond HR written by John W. Boudreau and published by Harvard Business Press. This book was released on 2007 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Beyond HR: The New Science of Human capital, John Boudreau and Peter Ramstad show you how to do this through a new decisions science-talentship. Through talentship, you move far beyond merely reactive mind-set of planning and budgeting for headcount and hiring and retaining talent.
Book Synopsis Customer Service by : Peter Shankman
Download or read book Customer Service written by Peter Shankman and published by Que Publishing. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Use Social and Viral Technologies to Supercharge your Customer Service! Using social media, you can deliver amazing customer service-and generate an army of fans who'll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that-without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online-and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. You can, too. Peter Shankman will show you how-step-by-step, right now! You'll learn how to: * Organize a small, powerful social media team on a tight budget * Listen to what your customers, advisors, and markets are really saying * Make prospects feel like rock stars from the moment they find you * Choose online media that make the most sense for you * Avoid wasting time with platforms that won't help you * Earn your customer's loyalty, trust, and credibility * Learn from other companies' viral "disasters" * Rebuild your credibility after you've taken a public "hit" online * Make sure everyone hears your customers when they compliment you * Capture all your customer knowledge-and use it in real time * Keep people talking-and not just about you
Book Synopsis Beyond Business as Usual, Revised Edition by : Neal O. Michell
Download or read book Beyond Business as Usual, Revised Edition written by Neal O. Michell and published by Church Publishing, Inc.. This book was released on 2016-11-01 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised and expanded edition includes new information, new teaching resources, and perspectives gained in the last eight years, as well as the General Convention resolutions of 2015. Beyond Business as Usual is full of resources for forming the vestry as a learning community. It deals with the "soft" side of leadership that enables the pastor and vestry together to journey along the leadership path. Each chapter can be read and reviewed at a series of vestry meetings or as part of a vestry retreat, and includes questions for group and individual discussion. The book also contains resources for vestries, based upon different preferred learning styles, for the formation part of the vestry meeting or retreat.
Book Synopsis Beyond Patching by : Sandra Marie Schneiders
Download or read book Beyond Patching written by Sandra Marie Schneiders and published by Paulist Press. This book was released on 2004 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Asserts that the current half-hearted attempts to patch up the excruciating tensions due to the sometimes morally unacceptable way women are treated in the Catholic Church must be replaced with a whole-hearted renewal or the Church stands in danger of losing touch with many of its women. Reissue.
Download or read book Beyond Tears written by Ellen Mitchell and published by Macmillan. This book was released on 2009-03-03 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contributions from numerous families who have lost a child. Also includes contributions from siblings.
Download or read book Beyond Valor written by Jon Erwin and published by Thomas Nelson. This book was released on 2020-08-18 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: On April 12, 1945, a fleet of American B-29 bombers flew toward Japan. Their mission was simple: Stop World War II by burning the cities, factories, and military bases of the Japanese empire, thereby forcing an unconditional surrender. But it didn't go as planned. Beyond Valor is one soldier's extraordinary tale of bravery, faith, and devotion. Onboard one of the B-29s, the City of Los Angeles, a phosphorus bomb detonated inside the plane. Staff Sergeant Henry E. "Red" Erwin absorbed the blast of burning phosphorus and managed to throw the still-flaming bomb overboard before collapsing from the third-degree burns that covered his body. Breaking protocol, the plane diverted to a military hospital at Iwo Jima. President Truman quickly ordered that Erwin be awarded the Medal of Honor, the highest honor of the American military. Drawn from in-depth interviews with eyewitnesses and deep archival research, Beyond Valor tells the gripping story of Erwin's life--from his upbringing in the suburbs of Birmingham, Alabama to his enduring commitment to supporting veterans. Beyond Valor gives you a front-row seat to Erwin's amazing life and legacy. Along the way, you'll learn: How Erwin's childhood in Birmingham shaped his faith and his family How a split-second decision changed the course of his life The countless ways that Erwin chose to give back to his fellow veterans after he returned home Beyond Valor is about more than that fateful day in April 1945. It's a story of one man's journey from the ultimate despair to a place beyond service, beyond honor, and beyond valor: a life illuminated by the light of God's love.
Book Synopsis Beyond Breaking the Glass by : Rabbi Nancy H. Wiener, D.Min.
Download or read book Beyond Breaking the Glass written by Rabbi Nancy H. Wiener, D.Min. and published by CCAR Press. This book was released on 2013-02 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the book for all of today’s couples. Explores the rich history of Jewish wedding customs and rituals throughout the centuries while providing contemporary interpretations and creative options. Published by CCAR Press, a division of the Central Conference of American Rabbis
Download or read book Why We Buy written by Paco Underhill and published by . This book was released on 1999 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: The culmination of 15 years of meticulous research and observation, this riveting audiobook offers hilarious anecdotes and amazing hard facts about one of Americas favorite pastimes. Abridged. 7 CDs.
Download or read book Beyond New Media written by Art Herbig and published by Lexington Books. This book was released on 2014-11-14 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beyond New Media: Discourse and Critique in a Polymediated Age examines a host of differing positions on media in order to explore how those positions can inform one another and build a basis for future engagements with media theory, research, and practice. Herbig, Herrmann, and Tyma have brought together a number of media scholars with differing paradigmatic backgrounds to debate the relative applicability of existing theories and in doing so develop a new approach: polymediation. Each contributor’s disciplinary background is diverse, spanning interpersonal communication, media studies, organizational communication, instructional design, rhetoric, mass communication, gender studies, popular culture studies, informatics, and persuasion. Although each of these scholars brings with them a unique perspective on media’s role in people’s lives, what binds them together is the belief that meaningful discourse about media must be an ongoing conversation that is open to critique and revision in a rapidly changing mediated culture. By studying media in a polymediated way, Beyond New Media addresses more completely our complex relationship to media(tion) in our everyday lives.
Book Synopsis Customer Service Training 101 by : Renee Evenson
Download or read book Customer Service Training 101 written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
Book Synopsis Customer Service by : Elaine K. Harris
Download or read book Customer Service written by Elaine K. Harris and published by Pearson Educacion. This book was released on 2013 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: The market-leader, Customer Service: A Practical Approach, Sixth Edition, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships. For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles
Download or read book Beyond News written by Mitchell Stephens and published by Columbia University Press. This book was released on 2014-02-04 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: For a century and a half, journalists made a good business out of selling the latest news or selling ads next to that news. Now that news pours out of the Internet and our mobile devices—fast, abundant, and mostly free—that era is ending. Our best journalists, Mitchell Stephens argues, instead must offer original, challenging perspectives—not just slightly more thorough accounts of widely reported events. His book proposes a new standard: “wisdom journalism,” an amalgam of the more rarified forms of reporting—exclusive, enterprising, investigative—and informed, insightful, interpretive, explanatory, even opinionated takes on current events. This book features an original, sometimes critical examination of contemporary journalism, both on- and offline. And it finds inspiration for a more ambitious and effective understanding of journalism in examples from twenty-first-century articles and blogs, as well as in a selection of outstanding twentieth-century journalism and Benjamin Franklin’s eighteenth-century writings. Most attempts to deal with journalism’s current crisis emphasize technology. This book emphasizes mindsets and the need to rethink what journalism has been and might become.
Book Synopsis Beyond the Myths and Magic of Mentoring by : Margo Murray
Download or read book Beyond the Myths and Magic of Mentoring written by Margo Murray and published by John Wiley & Sons. This book was released on 2002-02-28 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many managers believe that effective mentoring is most often the lucky result of personal chemistry between two people. But in this book, author Margo Murray lays that myth to rest. Her guide gives you all the expert advice, tools, and case studies you'll need to harness the power of mentoring. Building on the solid principles outlined in the first book, this revised edition adds examples of mentoring from recent publications and the author's client experience. It also includes international examples. It reveals how mentoring can maximize employee productivity and provides information on how to assess organizational needs and link them to the mentoring process. Includes all the information needed to evaluate the effectiveness of a mentoring program.
Book Synopsis Mobile and Wireless Systems Beyond 3G: Managing New Business Opportunities by : Pagani, Margherita
Download or read book Mobile and Wireless Systems Beyond 3G: Managing New Business Opportunities written by Pagani, Margherita and published by IGI Global. This book was released on 2005-01-31 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mobile and Wireless Systems Beyond 3G: Managing New Business Opportunities explores new business opportunities and critical issue related to mobile and wireless systems beyond 3G. This book identifies motivations and barriers to the adoption of 3G mobile multimedia services and provides an end-user perspective on mobile multimedia services that are likely to emerge with the roll out of Third Generation Mobile Services (3G). Mobile and Wireless Systems beyond 3G: Managing New Business Opportunities presents a single source of up-to-date information about mobile commerce including the technology (hardware and software) involved, security issues and factors driving demand adoption (consumer and business). This book provides researchers and practitioners with a source of knowledge related to this emerging area of business, while also facilitating managers and business leaders' understanding of the industrial evolutionary processes.
Book Synopsis Uncommon Service by : Frances X. Frei
Download or read book Uncommon Service written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Book Synopsis Beyond Talent by : Angela Myles Beeching
Download or read book Beyond Talent written by Angela Myles Beeching and published by Oxford University Press. This book was released on 2010-09-14 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: This second edition of Beyond Talent provides user-friendly real-life advice, examples, and perspectives on how to further a career in music. Understanding the unique talents and training of musicians, veteran music career counselor Angela Myles Beeching presents a wealth of creative solutions for career advancement in the highly competitive music industry. Step-by-step instructions detail how to design promotional materials, book performances, network and access resources and assistance, jump start a stalled career, and expand your employment opportunities while remaining true to your music. Beeching untangles artist management and the recording industry, explains how to find and create performance opportunities, and provides guidance on grant writing and fundraising, day jobs, freelancing, and how to manage money, time, and stress. The companion website puts numerous up-to-date and useful internet resources at your fingertips. This essential handbook goes beyond the usual "how-to," helping musicians tackle the core questions about career goals, and create a meaningful life as a professional musician. Beyond Talent is the ideal companion for students and professionals, emerging musicians and mid-career artists.
